Please enter something

P.M. Ch.8: Project Quality Management

question

Quality assurance process involves taking responsibilities for quality throughout project’s life
answer

True
question

Validated changes and validated deliverables are the outputs of quality assurance process.
answer

False
question

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade offs.
answer

False
question

Customer requirements are an important aspect of quality planning process.
answer

False
question

Reliability is the ability of a product or service to perform as expected under deviant conditions.
answer

False
question

Project managers are ultimately responsible for quality management on their projects.
answer

True
question

Only in-house auditors can perform quality audits.
answer

False
question

Products that are accepted by project stakeholders are considered to be validated deliverables.
answer

True
question

A run chart is a bar graph that depicts data points and their order of occurrence.
answer

False
question

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.
answer

True
question

The term sigma means median.
answer

False
question

Testing is an important stage only at the end of an information technology product development.
answer

False
question

Integration testing involves testing of each individual component to ensure that it is defect-free as possible.
answer

False
question

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.
answer

True
question

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.
answer

True
question

DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and programming language, years of experience and salary.
answer

False
question

Gantt charts cannot be used to aid project quality management
answer

False
question

Conformance to requirements
answer

project’s processes and products meet written specifications
question

Fitness for use
answer

product can be used as it was intended
question

Outputs of Planning quality management process of project quality management
answer

1) process involvement plan 2) quality metrics 3) quality checklists
question

Metric
answer

standard measurement in quality management
question

Associated technical tools and techniques of quality management for quality control process
answer

often associated with: 1) Pareto charts 2) quality control charts 3) statistical sampling
question

Executing process of project quality management
answer

subprocess is performing quality assurance
question

Outputs of monitoring and controlling subprocess of project quality management
answer

1) validated changes 2) validated deliverables
question

Design of experiements
answer

technique that helps identify which variables have the most influence on overall outcome of a process
question

Functionality
answer

degree to which system performs its intended function
question

Features
answer

system’s special characteristics that appeal to users
question

Performance
answer

addresses how well a product or service performs the customer’s intended use
question

Reliability
answer

ability of product or service to perform as expected under normal conditions
question

Maintainability
answer

addresses case of performing maintenance on product
question

Benchmarking
answer

generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside performing organization
question

Rework
answer

refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations
question

Process adjustments
answer

correct(s) or prevent(s) further quality problems based on quality control measurements
question

Control chart
answer

graphic display of data that illustrates results of process over time
question

Pareto charts
answer

help users to identify vital few contributors that account for most quality problems in a system
question

Statistic sampling
answer

choosing part of population of interest for inspection
question

Six sigma’s target for perfection
answer

achieve no more than 3.4 defects, errors, or mistakes per million opportunities
question

DMAIC
answer

5 phase improvement process used by projects using six sigma principles for quality control
question

define phase of DMIAC tools
answer

– project charter – description of customer requirements – process maps – VOC data (voice of customer)
question

analyze phase of DMAIC tools
answer

– fishbone (Ishikawa diagram)
question

normal distribution
answer

bell-shaped curve symmetrical regarding average value of population (data being analyzed)
question

Defect
answer

any instance where product or service fails to meet customer requirements
question

six 9s of quality rule
answer

measure of quality control equal to 1 fault in 1 million opportunities problems
question

unit test
answer

done to test each individual component (often a program) to ensure that it is as defect-free as possible
question

user accpetance testing
answer

independent test performed by end users prior to accepting delivered system
question

Deming’s 14 points for management
answer

1) create constancy of purpose for improvement of product and service 2) adopt new philosophy 3) cease dependence on mass inspection 4) end practice of awarding business on price tag alone 5) improvement constantly and forever system of product and service 6) institute training 7) institute leadership 8) drive out fear 9) break down barriers between staff areas 10) eliminate slogans, exhortations, and target for workforce 11) eliminate numerical quotas (removing annual rating or merit system) 12 remove barriers to pride of workmanship 13) institute a vigorous program of education and retraining 14) take action to accomplish transformation
question

Juran’s 10 steps to quality improvement
answer

1) build awareness of need and opportunity for improvement 2) set goals for improvement 3) organise to reach goals 4) provide training 5) carry out projects to solve problems 6) report progress 7) give recognition 8) communicate results 9) keep score of improvements achieved 10) maintain momentum
question

Quality is free 1979
answer

– written by Crosby – best known for suggesting that organizations strive for zero defects
question

ISO 9000
answer

– quality system standard – 3 part – continuous cycle of planning, controlling, and documenting quality in an organization
question

Appraisal cost
answer

cost of evaluating processes and their outputs to ensure that project is error-free or within acceptable error range
question

external failure cost
answer

cost that relates to all errors not detected and not corrected before delivery to customer
question

CMMI
answer

helps: – integrate traditionally separate organizational functions – set process improvement goals and priorities – provide guidance for quality processes – provide point of reference for appraising current processes
question

CMMI
answer

helps: – integrate traditionally separate organizational functions – set process improvement goals and priorities – provide guidance for quality processes – provide point of reference for appraising current processes
question

CMMI
answer

helps: – integrate traditionally separate organizational functions – set process improvement goals and priorities – provide guidance for quality processes – provide point of reference for appraising current processes