OSCM Exam 1 – Practice Quiz #1 – Flashcards
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Customers who are both low revenue generators and low profit generators for a firm should be:
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Reviewed for possible termination or continuation
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Different levels of planning in supply chain operations management include
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Strategic, tactical and operational planning
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A supply chain is a global network of organizations and activities involved in
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Designing, transforming, consuming and disposing of goods and services
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Which of the following is NOT one of the processes included in operations managements?
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-Finance That means Design, produce and deliver is
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Every organizations operates which of the following types of supply chain?
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Product and resource/technology supply chains.
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Operations management is:
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That management of processes
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Anthony company has analyzed its customer bas and realizes that it has a few customers who provide both high revenue and high profitability. This suggest that the appropriate commitment to those customers would be:
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Customer Success
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The difference between a "Customer Success" focus and a "Customer Satisfaction" focus is that:
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Customer satisfaction deals with expectations, customer success deals with requirement
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Which of the following statements is NOT true regarding supply chain management?
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Globalization has slowed the growth of supply chain management Thus it has: -is a way of viewing operations management -has grown as a result of a focus on core competencies -is about making the most of relationship w/ suppliers
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Which of the following statements most clearly expresses a company's commitment to customer success?
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"We attempt to meet the requirements of our customers"
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A process is:
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A system of activities that transforms inputs into valuable outputs.
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A firm has established a standard of 96% for on-time delivery. Over the past month the firm determined it actually delivered 94% on-time. The difference is the:
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Standards Gap
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Alpha Company has a performance standard of 97% fill rate. Last month it achieved a 94% fill rate: This is an example of:
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Performance Gap
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Which of the following functions would NOT have to think about "processes"?
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All logistics, production and supply management would have both think about "processes".
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Which of the following would NOT be under the direct control of operations manager?
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What customers should be targeted with great priority.
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Which measure of basic service will most likely show poorest performance for a firm?
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Perfect orders
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Commitment to "customer success" is likely the best approach for a firm to use with
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None of these. Not "All of its customers" or "customers who represent a small source of revenue for the firm" or "customers who have high expectations".
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Johnson Company makes widgets, which it then sends to Smith Company. Smith Company then puts the widgets in packages. Smith Company is considered by Johnson to be an:
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Downstream Product Supplier
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Which of the following statement are reasons why operations management is important?
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All answers Thus; -Efficient and productive operations drive the economic well-being of nations -Operations Management is responsible for much of the value created by organizations -Operations Management is a key source of competitive differentiation among firms
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A company surveyed both its customers and its senior management about customer expectations. Senior management perceptions of customer expectations did not match customers actual expectations. This is an example of:
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-Knowledge Gap
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Which customer management approach requires a comprehensive supply chain perspective on the part of operations executives?
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Customer Success
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From an operations perspective, companies should strive to:
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Realize different customer management approaches may be for different customers.
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Physical goods can be differentiated from services in the operations management by:
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Longer lead times and they can be inventoried.
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Jones Company makes every effort to consistently meet the expectations of all its customers. It is clear that Jones Company is focused on:
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Customer Satisfaction
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Which of the following statements about operations management processes is NOT true?
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-Outputs of operations management processes are always tangible goods. All are true: -Inputs to operation management processes can be materials, people and/or information -Operation management processes involved transformation of inputs valuable outputs -Design of operations processes should reflect what customers want
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While there is overlap between operations management and supply chain management, the two are different in that:
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Operations management focuses on processes, supply chain management focuses on relationship and flows.
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With respect to lead-time performance, most customers would prefer which of the following form a supplier?
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A consistent three-day lead time
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Order-to-delivery lead time generally would be longest for which type of product?
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One that is engineered to order
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Growth of the supply chain management perspective in operations management results from the advent of"
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All of the answers: -Technology and infrastructure advances -Collaborative networks -A focus on core capabilities
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What is the Unit Fill Rate? Orders - 2,000 Units Ordered - 30,000 # of order lines - 6,000 Units Delivered - 28,500 Lines Delivered Complete - 5,600 Orders Delivered Complete - 1,820
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95% (28,500/30,000)
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A firm has found that it provides 90% perfect order fill rate, 90% on-time delivery, 90% of its order arrive at customers' destination in perfect condition, 90% of all the time documentation is correct. These are elements of a perfect order for this company is customers. If the firm improves its performance in on-time delivery to 98% perfect what is the new perfect order performance?
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71.4% (.9x.9x.9x.98)
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An example of strategic planning is:
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Deciding where to locate a new manufacturing plant
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Which of the following factors is a major change that supply chain managers are concert about?
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All of the following; -Technology changes -Regulatory changes -Global political changes
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Which functional activities are the most related to operations management attempts to manage the flows of materials and information in a firm?
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Logistics, supply and customer management.
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Customer relationship management attempts to:
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Ensure the development of strategically appropriate relationships with customers
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What is the line fill rate? Orders - 2,000 Units Ordered - 30,000 # of order lines - 6,000 Units Delivered - 28,500 Lines Delivered Complete - 5,600 Orders Delivered Complete - 1,820
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93.33% (5,600/6,000)
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Structural operations management decisions include:
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Capacity, facilities, and technology
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Joe Jonas was asked to undertake a project to determine the resources and capacity his firm would need in the next 3 to 10 years. These types of decisions are considered to be:
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Structural aspects of operations management
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During the "mass production" era, operations management focused primarily on:
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Internal Production
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The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:
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Customer Relationship Management
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The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:
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Customer Relationship Management
