Org Comm exam 1 – Flashcards

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Classical Theorists (name 3)
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Fayol, Weber, and Taylor
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Human Relations/Human Resources Theorists (name 4)
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Maslow, McGregor, Blake and Mouton, Likert
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The two theories that are Prescriptive are...
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Classical, and Human Relations/Human Resources
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Systems Theorists (name 3)
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Wiener, Weick, Contractor
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Cultural Theorists (name 3)
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Peters and Waterman, Deal and Kennedy, Schein
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Feminist theory is a ___ approach
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Critical approach
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Theory of Concertive Control is a ___ approach
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Critical approach
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Peer-to-peer communication only is associated with which approach?
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Classical approach
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Fayol's chain of command is also known as a ___?
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Bridge
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Despite Fayol's rigid beliefs, he also believed workers should receive ___ pay and job ____
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Fair pay and job security
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Weber is known for his _____ theory
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Bureaucracy
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In Weber's bureaucracy, are companies open to, or closed off from their environments?
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Closed off.
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According to Weber, which form of communication is best?
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Written.
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Taylor, a classical theorist, is known for his idea of ____ management.
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Scientific Management
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Which theorist was concerned with the idea that employers set their expectations based on the production level of the fastest worker?
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Taylor (his Scientific Management theory). He theorized it lowers morale.
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Taylor called for _____, and ____ in the workplace.
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Standardization and time and motion studies.
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The metaphor for the classical theory is a....
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Machine
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The metaphor for the HR theory is a.....
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Family, or Classroom
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The metaphor for systems theory is a.....
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Organism
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The Human Relations approach began in the 1930s and started as the result of the ____ Studies.
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Hawthorne Studies
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What two main things did the Hawthorne studies reveal?
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People changed their behavior when they were being watched. Interactions with peers increased productivity.
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Theory X Manager uses the __ approach
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Classical
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Theory Y Manager uses the __ approach
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Human relations
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McGregor was a ____ theorist in the 50s and 60s who thought organizational function was directly a result of _____
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Human relations, management assumptions (Theory X or Y)
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This term describes when workers discourage one another from working harder.
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Systematic soldiering.
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What are the four terms that describe the machine metaphor?
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Specialization, standardization, replaceability, predictability
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Classical theory is __-oriented and ___-downward.
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Task oriented, and vertical-downward communication.
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Classical assumes workers work, Human Relations assume workers feel, and Human Resources assumes workers do three things...
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Work, Feel, AND Think.
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What is the organizational way of thinking about Maslow's self-actualization?
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Innovation = Self-Actualization in the workplace.
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Blake and Mouton say all managers should adopt a ___ management style.
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Team management.
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Blake and Mouton are ____ theorists.
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Human Resources (1960s)
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Which chapter includes both descriptive AND prescriptive approaches?
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Cultural.
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Deal and Kennedy's "strong cultures" includes four things...
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Values, Heroes, Rites/Rituals, Cultural Networks
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Peters and Watermans "excellent cultures" are...
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Prescriptions for managerial practice.
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Organizational scholars who study culture conduct ___.
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Ethnography.
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Embeddedness is...
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Hierarchial ordering
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Cybernetic systems theory relies on....
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Organizational feedback
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Chaos theory is part of the ____ approach.
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Systems.
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Which theory relies on the satisfaction of higher order needs leading to job satisfaction leading to productivity?
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Human Resources
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What are communication cycles?
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Karl Weick's theory that we use cycles in highly equivocal sensemaking scenarios.
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Is Critical prescriptive or descriptive?
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Descriptive.
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Theory of Concertive Control consists of three ideas.
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Control, identification, and discipline.
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Political frames of reference consist of three ideas.
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Unitary, pluralist, and radical.
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Three approaches to power...
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Traditional, Symbolical, and Radical.
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Hegemony is...
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manufactured consent.
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Fayol's principles of management (6)
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Scalar chain, unity of command, unity of direction, division of labor, order, and span of control.
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Characteristics of Weber's bureaucracy
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Hierarchy, Division of Labor, Centralization of power, and Closed systems.
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What does Taylor emphasize that Fayol and Weber do not?
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The "micro" level, a.k.a. the relationship between employer and employee.
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Taylor was concerned with the inherent flaws in ___
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piecework-based pay
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Blake and Mouton's Grid has concern for ___ on the Y-axis and concern for ___ on the X-axis.
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people, production
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A low concern for production, but a high concern for people is...
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Country club management
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A high concern for production, but a low concern for people is...
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Authority-compliance management
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Likert's human resources (Theory #4) is a _______ theory
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Participative - decision making is made by everyone, not just those at the top.
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Two ideas that make up the "what" of human resources programs
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Team management and employee involvement
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Metaphor for the Critical Theory
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Chorus
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Are strong culture and excellent culture theories prescriptive or descriptive?
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Prescriptive
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Systems Components (3)
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Hierarchy, Interdependence, Permeable Boundaries
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A systems process is an input-throughout-output process, with two processes.
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Exchange (input and output) and feedback (throughput)
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Karl Weick's Theory of Organizing is the idea that an environment is not just physical, but also...
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an informational environment.
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New Science Systems =
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= Chaos Theory
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Schein's descriptive model of culture has three parts. What are they, and what shape do they form?
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An onion - Level 1 is Behaviors and Artifacts, Level 2 is Values, and Level 3 is Assumptions.
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