question

Which of these refers to the perspective that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

answer

Open system

question

As part of the knowledge management process, experimentation is conductive to:

answer

Knowledge acquisition.

question

Twice each year, a minor car parts mfg brings together production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is known as an example of:

answer

Knowledge sharing.

question

Stable, long-lasting beliefs about what is important in a variety of situations are:

answer

called values.

question

Corporate social responsibility is most-closely related to which organizational behavior trends?

answer

Workplace values and ethics.

question

The Triple Bottom Line philosophy says that:

answer

companies should try to support the economic, social, and environmental spheres of sustainability.

question

Which of the following refers to goal-directed activities under the individual's control that support organizational objectives:

answer

Task performance

question

Showing up late for work or not showing up at all represents:

answer

forms of counterproductive work behaviors.

question

If Dave's employees quit their jobs, according to research, the main reason why they quit their jobs may be that:

answer

they are dissatisfied with the job or work context.

question

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

answer

Sociology

question

Motivation affects a person's ___ of voluntary behavior.

answer

Direction, intensity, and persistence.

question

Ability includes which?

answer

Aptitudes and learned skills.

question

All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employee:

answer

learned capabilities.

question

_____characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

answer

Neuroticism.

question

People function better when their ____ has many elements that are compatible with each other and relatively clear.

answer

Self-concept

question

Which of the following statements about cross-cultural values is TRUE?

answer

People with high individualism can have any level of collectivism.

question

People with a high _____ value assertiveness, competitiveness, and materialism.

answer

Achievement orientation.

question

Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad?

answer

Ethics

question

According to MARS model, the new employees Dave has hired will likely:

answer

have lower job performance due to poor role perceptions.

question

_____ is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.

answer

Categorical thinking.

question

Prejudice and discrimination are most closely tied to which of these concepts?

answer

Sterotyping

question

Self-serving bias is associated with which perceptual process?

answer

Attribution

question

Which of the following illustrates the first step in self-fulfilling prophecy process?

answer

A supervisor forms an incorrect impression of the employee.

question

The philosophy of positive organizational behavior states that:

answer

focusing on the positive rather that negative aspects of life will improve organizational success and individual well-being.

question

In the Johari Window, feedback from others helps us to:

answer

Increase our open area by reducing our blind area.

question

Which of these occurs when the introduction of a consequence increases or maintains the frequency of future probability of a desired behavior?

answer

Positive reinforcement

question

In most situations, we should follow desired behavior with ______ and follow undesirable behavior with_________

answer

Positive reinforcement; extinction

question

Behavioral modeling and self-reinforcement are components of:

answer

social learning theory.

question

Organizational learning involves mainly:

answer

Knowledge management.

question

Which of the following statements about emotions is FALSE?

answer

We continuously experience an emotion for days or weeks at a time.

question

Beliefs, feelings, and behavioral intentions are components of:

answer

attitudes

question

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

answer

cognitive dissonance

question

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

answer

emotional intelligence

question

relationship management is:

answer

the highest level of emotional intelligence.

question

A person's evaluation of his/her job is called:

answer

job satisfaction.

question

The exit-voice-loyalty-neglect (EVLN) model:

answer

is a template for organizing and understanding the consequences of job dissatisfaction.

question

Which of the following statements about job satisfaction and job performance is true:

answer

Employees who are satisfied with their jobs tend to have somewhat higher job performance.

question

All of these are prominent strategies for building organizational commitment except:

answer

outsourcing.

question

Self-reinforcement can potentially minimize stress by:

answer

helping employees to develop more favorable perceptions of the stressors.

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