question

An example of a strategic operations management decision is the choice of where to locate.

answer

TRUE

question

An example of an operational operations management decision is inventory level management.

answer

TRUE

question

Gov't stats are a good source of data about productivity trends in the service sector.

answer

FALSE

question

An example of tactical operations management decision is determining employment levels.

answer

TRUE

question

Productivity is defined as the ratio of output to input.

answer

TRUE

question

Productivity is defined as the ratio of input to output.

answer

FALSE

question

Competitiveness relates to the profitability of an organization in the marketplace.

answer

FALSE

question

If people would only work harder, productivity would increase.

answer

FALSE

question

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

answer

TRUE

question

Productivity is directly related to the ability of an organization to compete.

answer

TRUE

question

A characteristic that was once an order winner may become an order qualifier, and vice versa.

answer

TRUE

question

Outsourcing tends to improve quality but at the cost of lowered productivity.

answer

FALSE

question

Productivity tends to be only a very minor factor in organization's ability to compete.

answer

FALSE

question

An organization that is twice as productive as its competitor will be twice as profitable.

answer

FALSE

question

National productivity is determined by averaging the productivity measures of various companies or industries.

answer

FALSE

question

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

answer

TRUE

question

Global competition really only applies to multinational organizations.

answer

FALSE

question

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

answer

TRUE

question

Services often don't fit simple yield measurements.

answer

TRUE

question

A mission statement should provide a guide for the formulation of strategies for the organization.

answer

TRUE

question

The hierarchy and sequences of planning and decisions making is: missions, organizational strategy, tactics, and operation decisions.

answer

TRUE

question

Strategy includes both organizational and functional strategies.

answer

TRUE

question

Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our strategy.

answer

FALSE

question

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

answer

FALSE

question

Improving efficiency will guarantee a similar improvement in productivity.

answer

FALSE

question

As long as we match a competitor on quality and price we will gain market share.

answer

FALSE

question

Environment scanning is a search for events or trends that present either threats or opportunities to the organization.

answer

TRUE

question

Standardization has the advantage of reducing variability.

answer

TRUE

question

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

answer

TRUE

question

Which of the following is LEAST likely to affect the cost an organization incurs in producing its products or services? a) PRICE b) PRODUCTIVITY c) LOCATION d) QUALITY e) INVENTORY MANAGEMENT

answer

A) PRICE

question

Where a firm locates would typically not affect that firm's: a) PRICE b) CONVENIENCE FOR CUSTOMERS c) DELIVERY TIMES d) STRATEGY e) TRANSPORTATION COSTS

answer

D) STRATEGY

question

Which of the following is NOT among the chief reasons organizations fail? a) OVEREMPHASIS ON SHORT-TERM FINANCIAL PERFORMANCE b) EMPHASIZING LABOUR PRODUCTIVITY IN LABOUR-INTENSIVE ENVIRONMENTS c) POOR INTERNAL COMMUNICATIONS d) NOT INVESTING IN CAPITAL AND HUMAN RESOURCES e) OVEREMPHASIS ON PRODUCT (OR SERVICE) DESIGN

answer

B) EMPHASIZING LABOUR PRODUCTIVITY IN LABOUR-INTENSIVE ENVIRONMENTS.

question

The key to successfully competing is understanding what customers want and then _________ satisfy those wants. a) TRAINING PRODUCTION WORKERS TO b) FINDING SUPPLIERS WHO CAN c) FINDING THE BEST WAY TO d) DESIGNING PRODUCTS AND SERVICES THAT e) HIRING ENOUGH WORKERS TO

answer

C) FINDING THE BEST WAY TO

question

An organization's missions statement serves as the basis for: a) ENVIRONMENTAL SCANNING b) CORE COMPETENCIES c) OPERATING PROCEDURES d) DISTINCTIVENESS e) ORGANIZATIONAL GOALS

answer

E) ORGANIZATIONAL GOALS

question

Which of the following would be least important in the pursuit of a time-based strategy? a) COST MINIMIZATION b) QUICK CHANGEOVER TIMES c) OPERATIONAL AGILITY d) REDUCED COMPLAINT RESOLUTION TIMES e) FLEXIBLE TECHNOLOGY

answer

A) COST MINIMIZATION

question

Competitiveness doesn't include a) PRODUCITIVTY b) EFFECTIVENESS c) PROFITABILITY d) OPERATIONS STRATEGY e) OPERATIONS MANAGEMENT

answer

C) PROFITABILITY

question

Product design and choice of location and examples of _____ decisions. a) STRATEGIC b) TACTICAL c) OPERATIONAL d) CUSTOMER-FCOUSED e) DESIGN

answer

A) STRATEGIC

question

Scheduling personnel is an example of an operations management: a) MISSION IMPLEMENTATION b) OPERATIONAL DECISION c) ORGANIZATIONAL STRATEGY d) FUNCTIONAL STRATEGY d) TACTICAL DECISION

answer

B) OPERATIONAL DECISION

question

Productivity is expressed as: a) OUTPUT PLUS INPUT b) OUTPUT MINUS INPUT c) OUTPUT TIMES INPUT d) OUTPUT DIVIDED BY INPUT e) INPUT DIVIDED BY OUTPUT

answer

D) OUTPUT DIVIDED BY INPUT

question

In the 70s, the US organizations concentrated on: a) OPERATIONS STRATEGIES b) IMPROVING QUALITY c) MARKETING AND FINANCIAL STRATEGIES d) REVISING MISSION STATEMENTS e) ENVIRONMENTAL ISSUES

answer

C) MARKETING AND FINANCIAL STRATEGIES

question

Which of the following is not a factor that affects productivity? a) COMPUTER VIRUSES b) DESIGN OF THE WORKSPACE c) USE OF THE INTERNET d) STANDARDIZING PROCESSES e) PRODUCT PRICE

answer

E) PRODUCT PRICE

question

Which of these factors would be least likely to affect productivity? A. METHODS AND TECHNOLOGY B. WORKERS C. MANAGEMENT D. PRODUCT MIX E. ADVERITISING

answer

E) ADVERTISING

question

Which of the following is not a key step toward improving productivity? A. developing productivity measures for all operations B. improving the bottleneck operations C. establishing reasonable goals for improvement D. considering incentives to reward workers E. converting bond debt to stock ownership

answer

E) CONVERTING BOND DEBT TO STOCK OWNERSHIP

question

For an organization to grow its market share, it must: A. advertise using multimedia. B. reduce prices. C. exceed minimum standards of acceptability for its products or services. D. establish an Internet Web site. E. broaden its mission statement.

answer

C) EXCEED MINIMUM STANDARDS OF ACCEPTABILITY FOR ITS PRODUCTS OR SERVICES

question

The ratio of good output to quantity of raw material input is called A. nondefective productivity. B. process yield. C. worker quality measurement. D. total quality productivity. E. quantity/quality ratio.

answer

B) PROCESS YIELD

question

The fundamental purpose for the existence of any organization is described by its: A. policies. B. procedures. C. corporate charter. D. mission statement. E. bylaws.

answer

D) MISSION STATEMENT

question

Value added can be calculated by: A. average productivity gains over time. B. inputs divided by the outputs. C. outputs divided by the inputs. D. input plus output divided by two. E. outputs minus inputs.

answer

E) OUTPUTS MINUS INPUTS

question

Which of the following is true? A. Corporate strategy is shaped by functional strategies. B. Corporate mission is shaped by corporate strategy. C. Functional strategies are shaped by corporate strategy. D. External conditions are shaped by corporate mission. E. Corporate mission is shaped by functional strategies.

answer

C) FUNCTIONAL STRATEGIES ARE SHAPED BY CORPORATE STRATEGY

question

Core competencies in organizations generally do not relate to: A. cost. B. quality. C. time. D. flexibility. E. sales price.

answer

E) SALES PRICE

question

With regard to operations strategy, organization strategy should, ideally, take into account: A. operations' strengths and weaknesses. B. inventory levels. C. labor productivity. D. product mix. E. production processes.

answer

A) OPERATION'S STRENGTHS AND WEAKNESSES

question

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to: A. product/service design time. B. processing time. C. delivery time. D. response time for complaints. E. internal audits.

answer

B) MINIMIZE ATTENTION TO THE OPERATIONS FUNCTION

question

The external elements of SWOT analysis are: A. strengths and weaknesses. B. strengths and threats. C. opportunities and threats. D. weaknesses and opportunities. E. strengths and opportunities.

answer

C) OPPORTUNITES AND THREATS

question

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation? A. 90 chairs/worker/day B. 20 chairs/worker/day C. 15 chairs/worker/day D. 75 chairs/worker/day E. 60 chairs/worker/day

answer

C) 15 CHAIRS

question

Increasing the service offered to the customer makes it more difficult to compete on the basis of: A. order qualifiers. B. customization. C. quality. D. price. E. flexibility.

answer

D) PRICE

OPERATIONS TEST PRACTICE – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards