question

What is an example of a "hidden" production function?

answer

Money transfers at banks

question

Which of the following is not one of the ten critical decisions of operations management?

answer

Determining the financial leverage position

question

An operations task performed at Hard Rock Café is:

answer

Preparing employee schedules.

question

Operations management is applicable

answer

to all firms, whether manufacturing or service.

question

Which of the following are the primary functions of all organizations?

answer

Marketing, Production/Operations, and Finance/Accounting

question

Which of the following would not be an operations function in a commercial bank?

answer

Auditing

question

The marketing function's main concern is with

answer

Generating the demand for the organizations products or services.

question

Which of the following tasks within an Airline Company are related to Operations?

answer

Crew Scheduling

question

Reasons to study Operations Management include

answer

Studying how people organize themselves for productive enterprise. Learning about a costly part of the enterprise.

question

Reasons to study Operations Management include learning about

answer

How people organize themselves for productive enterprise. How goods and services are produced. What operations managers do. A costly part of the enterprise.

question

The first five elements in the management process are

answer

Plan, Organize, Staff, Lead, and Control

question

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

answer

20%

question

Which of the following is not an element of the management process?

answer

Pricing

question

An operations manager is not likely to be involved in

answer

The identification of customers wants and needs.

question

All of the following decisions fall within the scope of operations management except for

answer

Creating the company income statement

question

The ten critical decisions of operations management include

answer

Layout strategy, maintenance, process and capacity design, and managing quality.

question

Which of the following is not one of the ten critical decisions of operations management?

answer

Mass customization

question

The ten critical decisions of operations management include?

answer

Process and capacity design

question

Which of the following are part of the ten critical decisions of operations management?

answer

Design of goods and services. Managing Quality. Layout Strategy.

question

ASQ, ISM, APICS, and PMI are important professional organizations to operations management because

answer

They provide certification for professionals. They allow professionals to keep up with industry developments. They facilitate professional networking.

question

Walter Shewhart is listed among the important people of operations management because of his contributions to

answer

Statistical quality control.

question

Walter Skewhart, in the ______, provided the foundations for _____ in operations management.

answer

1920's, statistical sampling.

question

Eli Whitney, in the _____, provided the foundations for _____ in operations management.

answer

nineteenth century, interchangeable parts.

question

The person most responsible for popularizing interchangeable parts in manufacturing was

answer

Eli Whitney.

question

The "Father of Scientific Management" is

answer

Frederick W. Taylor

question

Henry Ford is noted for his contributions to

answer

Assembly line operations.

question

Who among the following is associated with contributions to quality control in operations management?

answer

W. Edwards Deming

question

The field of operations management is shaped by advances in which of the following fields?

answer

Chemistry and physics. Industrial engineering and management science. Biology and anatomy. Information technology.

question

Which of the following is the best example of a pure service?

answer

Counseling

question

Which of the following statements is true?

answer

The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.

question

The service sector makes up approximately what percentage of all jobs in the United States?

answer

79 percent

question

Which is not true regarding differences between goods and services?

answer

Tangible goods are generally produced and consumed simultaneously, services are not.

question

Which is not true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services.

question

Which of the following services is least likely to be unique, i.e., customized to a particular individuals needs?

answer

Elementary Education.

question

Which of the following is not a typical service attribute?

answer

Easy to store.

question

Which of the following statements is true?

answer

Each manufacturing employee now produces about 20 times more than in 1950.

question

Which of the following attributes is most typical of a service?

answer

Production and consumption occur simultaneously.

question

Which of the following is a similarity between goods and services?

answer

Application of operations management.

question

Current trends in operations management include

answer

Just in time performance. Rapid product development. Mass customization. Empowered employees.

question

Which of the following is a current trend in operations management?

answer

Just in time performance. Global focus. Supply chain partnering. Mass customization.

question

Which of the following statements about trends in operations management is false?

answer

Environmentally sensitive production is giving way to low cost focus.

question

Productivity measurement is complicated by

answer

The fact that precise units of measure are often unavailable.

question

The total of all outputs produced y the transformation process divided by the total of the inputs is

answer

Multifactor productivity

question

Which productivity variable has the greatest potential to increase productivity?

answer

Management

question

Which of the following nets the largest productivity improvement?

answer

Decrease input by 15%

question

Productivity can be improved by

answer

Decreasing inputs while holding outputs steady.

question

The largest contributor to productivity increases is _____, estimated to be responsible for ______ of the annual increase.

answer

Management, over one-half.

question

The factor responsible for the largest portion of productivity increase in the U.S. is

answer

Management

question

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

answer

Service operations are typically capital intensive.

question

Three commonly used productivity variables are

answer

Labor, capital, and management.

question

The service sector has lower productivity improvements than the manufacturing sector because

answer

Services usually are labor intensive.

question

Productivity tends to be more difficult to improve in the service sector because the work is

answer

Often difficult to automate. Typically labor intensive. Frequently processed individually. Often an intellectual task performed by professionals.

question

Among the ethical and social challenges facing operations managers are

answer

Honoring stakeholder commitments. Maintaining a sustainable environment. Efficiently developing and producing safe, quality products. Providing a safe workplace.

question

Among the ethical and social challenges facing operations managers are

answer

Maintaining a sustainable environment.

question

Which of the following is not among the ethical and social challenges facing operations managers?

answer

Increasing executive pay.

question

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include

answer

Lenders. Suppliers. Owners. Employees.

question

Starbucks stopped requiring signatures on credit card purchases under $25 in an attempt to reduce

answer

Transaction time or service time.

question

_____ is the set of activities that transforms inputs into goods and services.

answer

Operations management.

question

Marketing, production, and _____ are the three functions that all organizations must perform to create goods and services.

answer

Finance/Accounting

question

"Should we make or buy this component?" is an issue in the _____ critical decision area.

answer

Supply chain management.

question

Henry Ford and _____ are credited with the development of the moving assembly line.

answer

Charles Soresen.

question

When a tangible product is not included in a service, such as with counseling, it is called a _____.

answer

Pure Service.

question

_____ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

answer

Mass customization.

question

_____ is the operations management trend that moves more decision making to the individual worker.

answer

Empowered employees.

question

_____ is the total of all outputs produced by the transformation process divided by the total of the inputs.

answer

Multifactor productivity.

question

Productivity is the ratio of ____ to _____. Using this relationship, productivity can be improved by _____ or _____.

answer

Outputs; inputs; reducing inputs while holding outputs constant; increasing outputs while holding inputs constant.

question

Identify three or more operations related tasks carried out by Hard Rock Café.

answer

Providing customer meals; designing, testing, and costing meals; Acquiring, receiving, and storing supplies; recruiting and training employees; preparing employee schedules; Designing efficient restaurant layouts.

question

Define operations management. Will your definition accommodate both manufacturing and service operations?

answer

Operations management can be defined as the management of all activities directly related to the creation of goods and/or services through the transformation of inputs into outputs.

question

Operations mangers should be well versed in what disciplines in order to make good decisions?

answer

Management science, information technology, and often one of the biological or physical sciences.

question

Why are services typically more difficult to standardize, automate, and make efficient?

answer

Services typically require customer interaction, which makes it difficult to standardize, automate, and make efficient.

question

How do services differ from goods? Identify five ways.

answer

A service is usually intangible; it is often produced and consumed simultaneously; often unique; it involves high customer interaction; product definition is inconsistent; often knowledge based; and frequently dispersed.

question

Services are often knowledge based. Provide two examples.

answer

Educational, medical and legal services.

question

Why are organizations changing from batch - large - shipments to just in time - JIT?

answer

Organizations are changing to just in time shipments because inventor requires a large financial investment, and impedes the responsiveness to changes in the marketplace.

question

Identify the three productivity variables used in the text.

answer

The three common variables are labor, capital, and management.

question

What is a knowledge society?

answer

A knowledge society is one in which much of the labor force has migrated from manual work to work based on knowledge.

question

Why are operations managers faced with ethical and social challenges?

answer

Businesses have diverse stakeholders, which include owners, employees, lenders, and distributors. These stakeholders hold conflicting perspectives.

question

What are some of the ethical and social challenges faced by operations managers?

answer

Efficiently developing and producing safe quality products; maintaining a clean environment; providing a safe workplace; honoring community commitments.

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