OM Exam 1 – Flashcards
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production
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the creation of goods and services is referred to as
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innovation
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which of the following is NOT one of the three strategic approaches to competitive advantage
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competitive advantage
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the creation of a unique advantage over competitors is referred to as
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concerned with uniquesness
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competing on differentation
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mission
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which of the following is the purpose or rationale for an organization's existence
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achieving maximum value as perceived by the customer
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competing on cost is
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marketing
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which of the following is NOT one of the 10 OM decisions
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finance/accounting
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which of the following is NOT one of the 10 strategic OM decisions listed in the text?
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research and development
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which of the following is NOT considered to be one of the three primary functions that all organizations perform
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global
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which of the following international operations strategies involves a high degree of centralization
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strengths, opportunities, weaknesses, and threats
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SWOT analysis refers to
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we want to understand what marketing managers do
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which of the following is NOT one of the four reasons that we study OM
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advertising
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the production process at Hard Rock Cafe does NOT include which of the following activities
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Ford Motor company
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which of the following organizations does NOT belong to the service sector
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based on providing uniqueness
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which of the following does NOT represent competing resources
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sales
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which of the following at an airline is NOT an operations activity
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multidomestic
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which of the following international operations strategies uses decentralized authority with substantial autonomy at each business?
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an action plan to achieve a mission
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a strategy is
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more expensive transportation
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which of these is NOT a reason why outsourcing continues to expand
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phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
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the stated proposal of NAFTA is to
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the term "products" refers to tangible goods only
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which of the followng statements is NOT true
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product by value analysis
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listing products in descending order of their individual dollar contribution to the firm is called
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Japanese organizations bypass the team issue by not subdividing organizations into research and development, engineering, production, and so forth
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which of the following statements if TRUE regarding the approach Japanese organizations use for product development
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identify customer wants
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what is the first step to build a hose of quality
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reduced standardization of compnents
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which of the following is NOT a benefit generated by manufacturability and value engineering
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robust design
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what is the design that can be produced to requirements even with unfavorable conditions in the production process
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Eli whitney
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the person who introduced standardized, interchangeable parts was
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joint ventures
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which of the following is an external product development strategy
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introductory phase
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which of the following phases of the product life cycle has negative cash flow and increasing spending on development and production
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3-D printing
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which of the following technologies is particularly useful for prototype development and small lot production
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modular design
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when ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of
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a supply chain
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a global network of organizations and activities that supply a firm with goods and services is referred to as
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alliances
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what are cooperative agreements that allow firms to remain independent, but pursue strategies consistent with their individual missions
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joint ventures are more likely to work when the risks are unknown
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which of the following statements is NOT true regarding joint ventures
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migration of existing products
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which of the following represents an internal product development strategy
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the customer's desire for a durable walltet and the company's choice of material for the wallet
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a house of quality would depict the strength of the relationship between which of the following two items?
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an engineering drawing
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most manufacturing items and their components are defined by
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competitors are well established
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which of the following is a characteristic of the maturity phase of the product life cycle
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value analysis
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what is a review of successful products that takes place during the production process
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the possible alternatives include alternative of "doing nothing"
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which of the following procedures is TRUE regarding the construction of a decision tree for product design
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subcontract
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which of the following capacity adjustment options applies to intermediate-range planning
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process mapping
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what is a flowchart with time added to the horizontal axis
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mass customization
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a large quantity and large variety of products are produced in
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flowchart
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what is a drawing of the movement of material, product, or people?
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process redesign is also called process reinvention
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which of the following statements is NOT true regarding process redesign
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process focus
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low-volume, high-variety production is best suited for which of the following process strategies
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contribution
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the difference between selling price and variable cost is called
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AGV
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what is an electronically guided and controlled cart used to move materials
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bottleneck time
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what is the time of the slowest workstation in a production system
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professional service
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which of the quadrants in the service process matrix has high labor intensity and high customization
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product focus
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high-volume, low-variability production is best suited for which of the following process strategies
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flexibility
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which is the ability to respond with little penalty in time, cost, or customer value
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a production facility organized around specific activities
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a process focus is
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increasing the capacity of non-bottleneck station increases the capacity for the whole system
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which of the following is NOT a valid principle of bottleneck management?
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actual output divided by effective capacity
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efficiency is given by
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service factory
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which of the quadrants in the service process matrix has low labor intensity and low customization
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expected monetary value
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what does EMV stand for
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low customization and low degree of labor
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a fast food restaurant is an example of
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future demand or market favorability
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when using EMV for capacity planning situations, the state of nature usually is
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break-even analysis
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what is a means of finding the point, in dollars and units, at which costs equal revenue
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design capacity
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what is the theoretical maximum output of a system in a given period under ideal conditions
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an iPad menu
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Stacked Restaurants let customers choose ingredients for their sandwiches using
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vision systems
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in many applications, human quality inspectors can be replaced effectively by
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service blueprinting
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which of the following is NOT a production technology that enhances production and productivity
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pareto chart
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which of the following is NOT a tool for process analysis and design
