OB Ch 6-11 – Flashcards

Unlock all answers in this set

Unlock answers
question
disadvantage of financial rewards based on membership/seniority
answer
does not directly motivate performance
question
"golden handcuffs" that potentially increase continuance commitment
answer
membership/seniority based rewards
question
gainsharing plans tend to
answer
create a strong effort-to-performance (E-to-P) expectancy
question
which contemporary OB practice was popularized by Fredrick Taylor in his work on scientific management
answer
goal setting
question
which is a hygiene factor
answer
job security
question
the degree to which the job affects the organization/society is
answer
task significance
question
the degree to which employees can tell how well they are doing based on direct sensory information from the job itself is
answer
job feedback
question
the characteristic of a job that refers to how predictable job duties are from one day to the next is called
answer
task variability
question
the characteristic of a job that refers to how much the job can be performed using known procedures and roles is known as
answer
task analyzability
question
what minimizes health risks from repetitive strain/heavy lifting because employees use different muscles and physical positions in the various jobs
answer
job rotation
question
which is the primary aspect of job enlargement
answer
skill variety
question
4 dimensions: self-determination, meaning, competence, & impact of the individual's role in the organization represent
answer
empowerment
question
the process of influencing oneself to establish the self-direction and self-motivation needed to perform a task is
answer
self-leadership
question
the process of keeping track at regular intervals of one's progress towards a goal by using naturally occurring feedback is
answer
self-monitoring
question
the view that people use logic and all available info to choose the alternative with the highest value is
answer
rational choice paradigm
question
perceptual defense causes us to
answer
block out bad news or info that threatens our self-concept
question
the availability heuristic refers to the tendency
answer
to estimate the probability of something occurring by how easily we can recall those events
question
satisficing refers to
answer
selecting an alternative that is satisfactory or good enough
question
most accurate view of intuition is
answer
the ability to know when an opportunity exists and select the best course of action without conscious reasoning
question
programmed decision routines
answer
action scripts
question
the tendency to experience stronger negative emotions when losing something of value than the positive emotions when gaining something of value is
answer
prospect theory effect
question
first stage of the creative process
answer
preparation
question
calculating the conventionally accepted "right answer" to a logical problem
answer
convergent thinking
question
the experience of suddenly becoming aware of a unique idea
answer
illumination
question
impromptu storytelling, morphological analysis, and artwork
answer
are forms of associative play
question
higher level of employee involvement is preferable when
answer
management and employees possess the same info regarding the problem
question
employees should not make a decision alone when
answer
they are likely to disagree with each other regarding the preferred solution
question
a task force is
answer
a temporary team that investigates a particular problem and typically disbands when the decision is made
question
process losses are
answer
resources expended towards team development and maintenance
question
phenomenon that occurs when people exert less effort when working in groups is
answer
social loafing
question
work output is exchanged back and forth between employees in
answer
task interdependence
question
a diverse team is better than a homogenous team when
answer
designing or launching a new product or service
question
what occurs during the storming stage of team development
answer
members try to establish norms of appropriate behavior and performance standards
question
team members shift their attention away from task orientation to a relationship focus during
answer
the adjourning stage of team development
question
a role is a set of certain behaviors that people are expected to perform because
answer
they hold certain positions in a team/organization
question
major problem associated with team-building activities
answer
they are used as general solutions rather than specific solutions
question
members of high-cohesion teams
answer
resolve conflicts swiftly and effectively when compared to people in low-cohesion teams
question
calculus, knowledge, & identification are the three
answer
foundations of trust in teams
question
what allows employees to collectively plan, organize, & control work activities with little/no direct involvement of a superior
answer
self-directed teams
question
to manage virtual teams effectively, organizations should
answer
provide documented work processes and clear objectives
question
the degree to which team members have collective confidence in how well they work together and the likely success of their team effort is
answer
team efficacy
question
effective communication occurs when
answer
info is transmitted and understood between two or more people
question
what effect does noise have on the communication model
answer
it distorts and disturbs the sender's intended message
question
which of the following communication media is best for transmitting emotion
answer
face-to-face meetings
question
what are the first three steps of the communication model
answer
form - encode - transmit
question
flaming refers to
answer
e-mails that convey strong negative emotions
question
increasing source of info overload
answer
e-mail
question
emotional contagion occurs when
answer
we share the emotions of other people
question
capacity of a communication medium to transmit info is referred to as
answer
media richness
question
which communication channel is most effective when sender wants to persuade the receiver
answer
face-to-face
question
what is an advantage associated with using written communication channels in persuading people
answer
it is better in presenting technical details
question
when a sender & receiver belonging to the same group want to send technical info more efficiently, they should use
answer
jargon that they both understand
question
filtering occurs when
answer
we reduce the amount of negative info so the message sounds more favorable
question
buffering, summarizing, & omitting are ways to
answer
reduce info overload
question
what has the same meaning around the world
answer
smiling
question
report talk is characterized by
answer
apologizing less frequently
question
the 3 main components of active listening are
answer
sensing, evaluating, responding
question
collaborative web spaces in which anyone in a group can write, edit, or remove materials
answer
Wikis
question
management by "walking around" refers to
answer
a practice when executives get out of their offices & learn from others in the organization through face-to-face dialogue
question
legitimate power occurs when
answer
it is agreed that people in certain roles can request certain behaviors of others
question
employees have this type of power over their bosses through feedback and ratings in 360-degree feedback systems
answer
reward
question
employees have this type of power that ranges from sarcasm to ostracism to ensure that coworkers conform to team norms
answer
coercive power
question
the perceived ability to manage uncertainties in the business environment is a form of
answer
expert power
question
people have this type of power when others identify with them, like them or otherwise respect them
answer
referent power
question
the freedom to exercise judgement in an organization is called
answer
discretion
question
networking potentially increases a person's power by
answer
increasing the person's referent power
question
your centrality in a social network is determined by your
answer
betweenness, degree centrality, closeness
question
this refers to any behavior that attempts to alter someone's attitudes or behavior
answer
influence
question
this involves actively applying legitimate and coercive power to influence others
answer
assertiveness
question
this involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes/behavior
answer
information control
question
forming a coalition
answer
increases the legitimacy of its desired outcome
question
a speaker can be more persuasive by warning the audience about potential opposing arguments, which is called
answer
the inoculation effect
question
this occurs when people or work units oppose the behavior desired by the influencer
answer
resistance
question
this is the strongest outcome of influence, when people are highly motivated to implement an influencer's request
answer
commitment
question
the process in which one party perceives that its interests are being opposed or negatively affected by another party is called
answer
conflict
question
the optimal conflict perspective on organizational conflict is that
answer
moderate levels of conflict are necessary and produce favorable outcomes
question
constructive conflict
answer
encourages employees to re-examine their basic assumptions about a problem and its possible solutions
question
which of the following best describes relationship conflict
answer
the conflict is between two individuals rather than departments or organizations
question
when team norms encourage this, team members learn to appreciate honest dialogue without personally reacting to any emotional display during disagreements
answer
emotional intelligence/stability
question
which source of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the right way to do things
answer
differentiation
question
situations with these two components produce the highest risk of conflict
answer
scarce resources and high task interdependence
question
which interpersonal conflict management style represents a purely win-win orientation
answer
problem solving
question
which conflict management style is associated with low cooperativeness and low assertiveness
answer
avoiding
question
which conflict handling style is used when resolving a conflict with another department by offsetting losses by equally valued gains
answer
compromising
question
which conflict management style may be necessary when it is apparent that the other party will take advantage of info sharing and other cooperative strategies
answer
forcing
question
the yielding conflict management style should be used if
answer
the issue is much less important to you than to the other party
question
which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution
answer
mediation
question
for everyday disputes between two employees, managers should use this as a third-party intervention
answer
mediation
question
the bargaining zone model states that
answer
each party moves along a continuum in opposite directions with an area of potential overlap called the bargaining zone
question
a BATNA
answer
represents the estimated cost from walking away from the relationship
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New