question

disadvantage of financial rewards based on membership/seniority

answer

does not directly motivate performance

question

"golden handcuffs" that potentially increase continuance commitment

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membership/seniority based rewards

question

gainsharing plans tend to

answer

create a strong effort-to-performance (E-to-P) expectancy

question

which contemporary OB practice was popularized by Fredrick Taylor in his work on scientific management

answer

goal setting

question

which is a hygiene factor

answer

job security

question

the degree to which the job affects the organization/society is

answer

task significance

question

the degree to which employees can tell how well they are doing based on direct sensory information from the job itself is

answer

job feedback

question

the characteristic of a job that refers to how predictable job duties are from one day to the next is called

answer

task variability

question

the characteristic of a job that refers to how much the job can be performed using known procedures and roles is known as

answer

task analyzability

question

what minimizes health risks from repetitive strain/heavy lifting because employees use different muscles and physical positions in the various jobs

answer

job rotation

question

which is the primary aspect of job enlargement

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skill variety

question

4 dimensions: self-determination, meaning, competence, & impact of the individual's role in the organization represent

answer

empowerment

question

the process of influencing oneself to establish the self-direction and self-motivation needed to perform a task is

answer

self-leadership

question

the process of keeping track at regular intervals of one's progress towards a goal by using naturally occurring feedback is

answer

self-monitoring

question

the view that people use logic and all available info to choose the alternative with the highest value is

answer

rational choice paradigm

question

perceptual defense causes us to

answer

block out bad news or info that threatens our self-concept

question

the availability heuristic refers to the tendency

answer

to estimate the probability of something occurring by how easily we can recall those events

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satisficing refers to

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selecting an alternative that is satisfactory or good enough

question

most accurate view of intuition is

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the ability to know when an opportunity exists and select the best course of action without conscious reasoning

question

programmed decision routines

answer

action scripts

question

the tendency to experience stronger negative emotions when losing something of value than the positive emotions when gaining something of value is

answer

prospect theory effect

question

first stage of the creative process

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preparation

question

calculating the conventionally accepted "right answer" to a logical problem

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convergent thinking

question

the experience of suddenly becoming aware of a unique idea

answer

illumination

question

impromptu storytelling, morphological analysis, and artwork

answer

are forms of associative play

question

higher level of employee involvement is preferable when

answer

management and employees possess the same info regarding the problem

question

employees should not make a decision alone when

answer

they are likely to disagree with each other regarding the preferred solution

question

a task force is

answer

a temporary team that investigates a particular problem and typically disbands when the decision is made

question

process losses are

answer

resources expended towards team development and maintenance

question

phenomenon that occurs when people exert less effort when working in groups is

answer

social loafing

question

work output is exchanged back and forth between employees in

answer

task interdependence

question

a diverse team is better than a homogenous team when

answer

designing or launching a new product or service

question

what occurs during the storming stage of team development

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members try to establish norms of appropriate behavior and performance standards

question

team members shift their attention away from task orientation to a relationship focus during

answer

the adjourning stage of team development

question

a role is a set of certain behaviors that people are expected to perform because

answer

they hold certain positions in a team/organization

question

major problem associated with team-building activities

answer

they are used as general solutions rather than specific solutions

question

members of high-cohesion teams

answer

resolve conflicts swiftly and effectively when compared to people in low-cohesion teams

question

calculus, knowledge, & identification are the three

answer

foundations of trust in teams

question

what allows employees to collectively plan, organize, & control work activities with little/no direct involvement of a superior

answer

self-directed teams

question

to manage virtual teams effectively, organizations should

answer

provide documented work processes and clear objectives

question

the degree to which team members have collective confidence in how well they work together and the likely success of their team effort is

answer

team efficacy

question

effective communication occurs when

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info is transmitted and understood between two or more people

question

what effect does noise have on the communication model

answer

it distorts and disturbs the sender's intended message

question

which of the following communication media is best for transmitting emotion

answer

face-to-face meetings

question

what are the first three steps of the communication model

answer

form - encode - transmit

question

flaming refers to

answer

e-mails that convey strong negative emotions

question

increasing source of info overload

answer

e-mail

question

emotional contagion occurs when

answer

we share the emotions of other people

question

capacity of a communication medium to transmit info is referred to as

answer

media richness

question

which communication channel is most effective when sender wants to persuade the receiver

answer

face-to-face

question

what is an advantage associated with using written communication channels in persuading people

answer

it is better in presenting technical details

question

when a sender & receiver belonging to the same group want to send technical info more efficiently, they should use

answer

jargon that they both understand

question

filtering occurs when

answer

we reduce the amount of negative info so the message sounds more favorable

question

buffering, summarizing, & omitting are ways to

answer

reduce info overload

question

what has the same meaning around the world

answer

smiling

question

report talk is characterized by

answer

apologizing less frequently

question

the 3 main components of active listening are

answer

sensing, evaluating, responding

question

collaborative web spaces in which anyone in a group can write, edit, or remove materials

answer

Wikis

question

management by "walking around" refers to

answer

a practice when executives get out of their offices & learn from others in the organization through face-to-face dialogue

question

legitimate power occurs when

answer

it is agreed that people in certain roles can request certain behaviors of others

question

employees have this type of power over their bosses through feedback and ratings in 360-degree feedback systems

answer

reward

question

employees have this type of power that ranges from sarcasm to ostracism to ensure that coworkers conform to team norms

answer

coercive power

question

the perceived ability to manage uncertainties in the business environment is a form of

answer

expert power

question

people have this type of power when others identify with them, like them or otherwise respect them

answer

referent power

question

the freedom to exercise judgement in an organization is called

answer

discretion

question

networking potentially increases a person's power by

answer

increasing the person's referent power

question

your centrality in a social network is determined by your

answer

betweenness, degree centrality, closeness

question

this refers to any behavior that attempts to alter someone's attitudes or behavior

answer

influence

question

this involves actively applying legitimate and coercive power to influence others

answer

assertiveness

question

this involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes/behavior

answer

information control

question

forming a coalition

answer

increases the legitimacy of its desired outcome

question

a speaker can be more persuasive by warning the audience about potential opposing arguments, which is called

answer

the inoculation effect

question

this occurs when people or work units oppose the behavior desired by the influencer

answer

resistance

question

this is the strongest outcome of influence, when people are highly motivated to implement an influencer's request

answer

commitment

question

the process in which one party perceives that its interests are being opposed or negatively affected by another party is called

answer

conflict

question

the optimal conflict perspective on organizational conflict is that

answer

moderate levels of conflict are necessary and produce favorable outcomes

question

constructive conflict

answer

encourages employees to re-examine their basic assumptions about a problem and its possible solutions

question

which of the following best describes relationship conflict

answer

the conflict is between two individuals rather than departments or organizations

question

when team norms encourage this, team members learn to appreciate honest dialogue without personally reacting to any emotional display during disagreements

answer

emotional intelligence/stability

question

which source of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the right way to do things

answer

differentiation

question

situations with these two components produce the highest risk of conflict

answer

scarce resources and high task interdependence

question

which interpersonal conflict management style represents a purely win-win orientation

answer

problem solving

question

which conflict management style is associated with low cooperativeness and low assertiveness

answer

avoiding

question

which conflict handling style is used when resolving a conflict with another department by offsetting losses by equally valued gains

answer

compromising

question

which conflict management style may be necessary when it is apparent that the other party will take advantage of info sharing and other cooperative strategies

answer

forcing

question

the yielding conflict management style should be used if

answer

the issue is much less important to you than to the other party

question

which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution

answer

mediation

question

for everyday disputes between two employees, managers should use this as a third-party intervention

answer

mediation

question

the bargaining zone model states that

answer

each party moves along a continuum in opposite directions with an area of potential overlap called the bargaining zone

question

a BATNA

answer

represents the estimated cost from walking away from the relationship

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