NUR 455 IHI L 101: Introduction to Health Care Leadership* – Flashcards

B and C Leadership is an action, not a formal position of authority. One of the first actions of leaders is to get a clear picture of the real situation, often by gathering data and finding out what people are experiencing on the front lines of care.

When a group is willing to try an action together, even if there isn't complete agreement on what to do Whatever a leader does is highly unlikely to be applauded by every single one of his or her colleagues — but that shouldn't stop a leader from moving forward. The idea is to create some sort of workable level of unity that allows the group to move beyond dueling opinions and into action.

Work to engage as many individuals on the unit as possible, investigating the source of their worries and responding to their concerns. Leadership is about action. It's not about making everyone happy. It's also not about formal authority. It is essential for leaders to recognize that people will respond in a variety of ways when faced with a problem or change; it's also essential to move forward the improvement despite those reactions. Working to engage as many individuals on the unit as possible will help achieve a "workable level of unity."

All of the above By telling the story of a patient and talking about cost savings, you are connecting the problems of the powerless to both the hearts and the business interests of the powerful. By using data, you are forming a clearer picture of the problem. These are leadership behaviors.

Engage the largest possible number of people in the room. The majority of people — in any room — tend to be influenced most powerfully not by logic or formal authority, but by their emotions. Telling the story of a real patient is a way to engage their interest in solving the problem you hope to address.

Average blood pressure and cholesterol levels (quality of care measures) of the clinic's patients with diabetes "Logical" individuals are persuaded by data, so it would be a good idea to present the clinic's performance on quality of care measures (Answer A). A photograph of a patient (Answer B) would be more persuasive to "emotional" individuals, while a reminder of the Board of Trustees' goals (Answer D) would appeal to "formal" individuals, who are most persuaded by evidence that those with power and authority are on board with the proposed change.

Teamwork can lead to creative ideas. The answer is teamwork can lead to creative ideas. Renoir, Monet, and Cezanne, who were all artists in the French Impressionist movement, fed off each other's ideas and energy to create masterpieces. Similarly, members of quality improvement teams should work together to understand systems and make changes to improve patient care. The other choices are incorrect because improvement is not a solo journey and everyone's compass may go off course from time to time.

All of the above The answer is All of the above. Social networks, conferences, and listservs can all be useful tools to stay in touch with colleagues around the world. If you're using the websites for professional purposes, make sure to avoid sharing any patient information.

Influencing people The best answer is influencing people. Michael Pugh says in management, you have to have resources and staff, and you have to problem solve. But ultimately to achieve something bigger than daily operations, you have to actually lead people, which is about influence more than authority.

People will have different reactions; some will support you, others will initially resist you. Good leaders know that their followers may include people who are resistant, people who are enthusiastic, and everything in between.

All of the above The best answer is all of the above.