question

Good communication

answer

impacts your effectiveness

question

Good communication

answer

It reduces conflict, confusion, mistakes, re-work, etc.

question

Good communication

answer

This leads to higher morale, better quantity/quality of work, more cost efficiency, and greater work center effectiveness

question

Good communication

answer

Effective communication also allows you to secure the resources (people, facilities, funds, and equipment) necessary to accomplish the day-to-day mission

question

AF Supevisors and Managers

answer

are expected to meet NCO responsibilites through speaking, writing, and interpersonal communication skills.

question

Effective Communication

answer

helps you to fulfill your responsibilities as described in AFI 36-2618

question

Basic Communication Process

answer

includes four elements: sender, message, receiver, and feedback.

question

Sender

answer

is the originator of the communication process

question

Message

answer

is the idea, feeling, or information that a sender transfers to his/her audience by using written or spoken words and nonverbal symbols.

question

Receiver

answer

is the target for the sender's message. You receive messages through reading, listening, observing, and even touching.

question

Feedback

answer

not only completes the communication process but also starts it all over again.

question

Air Force Organization

answer

communication flows in three directions: upward, downward, and laterally

question

Downward communication

answer

different ways you can communicate information down the chain: memos, letters, meetings, phone calls,

question

Upward Communication

answer

Upward communication is important to the survival of any organization

question

Lateral communication

answer

information flows neither downward nor upward; instead, it flows across organizational channels.

question

Effective Communication

answer

uses logic and credible support to inform, persuade, or entertain an audience

question

Diagnose Communication

answer

are defining the general purpose, selecting and narrowing the topic, defining the specific objective, analyzing the audience, and defining parameters.

question

Purpose of Communication

answer

is usually to cause an action, either mental or physical; to relay a message; or notify individuals about something

question

Air Force writing or speaking

answer

falls under one or a combination of four general purposes: direct, inform, persuade, and inspire

question

Directive communication

answer

is generally used to pass on information describing actions you expect to be carried out by your audience

question

Informative communication

answer

is to pass on information to the audience

question

Persuasive communication

answer

is typically used when you are trying to \"sell\" your audience on a new idea, new policy, new product, or change in current operations

question

Inspire

answer

purpose of writing or speaking that doesn't get much attention but is frequently used in the military is to

question

general purpose objective

answer

general purpose objective identifies what the communicator intends to do: direct, inform, persuade, or inspire; but, the specific objective defines the desired result on the target audience.

question

Phases of communication

answer

Diagnose Communications Needs, Prepare the Communication, and Deliver the Message.

question

Organized communication

answer

is carefully planned and follows a logical sequence, grouping related ideas together

question

Time/chronological pattern

answer

is a talking paper detailing the implementation schedule for a change in procedures

question

Reasoning pattern

answer

is a shop chief wants to convince the superintendent to increase his supply budget to cover an unexpected increase in the cost of cleaning supplies necessary to his operation.

question

Problem/solution pattern

answer

is the unit training manager has to brief the commander about a plan to solve the problem of overdue training in the unit

question

Cause/effect pattern

answer

is a report that details the causes of a vehicle accident and the damages that resulted

question

Topical pattern

answer

is a talk about how the typical college population might be divided into topical divisions of freshmen, sophomores, juniors, and seniors

question

Introduction

answer

includes an Attention Step, Purpose Statement, Motivation/Hook, and Overview

question

Conclusions

answer

include three elements: summary, restatement of purpose and/or re-motivation, and closure.

question

Open punctuation

answer

involves using only what's necessary to prevent misreading

question

Closed punctuation

answer

involves using what the material grammatically requires.

question

Reflective thinking

answer

causes deeper and longer lasting learning

question

Strategic Initiative Briefing

answer

you should focus on responding to questions from key audiences.

question

The 12 Domains of Culture

answer

are broad categories (domains) under which humans commonly organize cultural knowledge, belief, and behavior.

question

Family and Kinship

answer

It provides continuation of society through the generations and defines a \"universal other\" that a person depends on for aid

question

Religion and Spirituality

answer

Religion is a process every culture uses to provide meaning, unity, peace of mind, and control over events in society.

question

Sex and Gender

answer

While sex refers to the biological differences between male and female, gender provides the cultural and social classification of masculine and feminine.

question

Political and Social Relations

answer

is the patterned way society applies power to regulate behavior lawfully.

question

Economics and Resources

answer

These refer to ways in which society produces, distributes, and consumes goods and services.

question

Time and Space

answer

Time management differs among cultures

question

Language and Communication

answer

Human language is a unique system of communication.

question

Technology and Material

answer

Societies use technology to transform the material environment.

question

Technology and Material

answer

Technology includes the raw materials, tools, knowledge, and procedures needed to produce and manufacture material goods, whether in a basic agrarian or a complex industrial society.

question

History and Myth

answer

It is a component of human knowledge in general, along with cultural and scientific knowledge.

question

Sustenance and Health

answer

Societies have different methods of transforming natural resources into food

question

Aesthetics and Recreation

answer

can see these expressions in art, music, sport, clothing, rest, and leisure.

question

Learning and Knowledge

answer

Teaching children the skills and knowledge they will need to function as adults in society is practiced in every culture although societies vary in their teaching approach.

NCOA Course 15 Set B Vol. 2, Ch. 1 Managerial Communication

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards