Test Answers on module 3 – Flashcard
Flashcard maker : Livia Baldwin
Which of the following sentences avoids the use of excess words?
I am interested in learning more about this procedure.
You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.
False
Redundancies usually increase the effectiveness of business messages.
False
Which of the following is true about cliches?
Business cliches can sometimes increase your credibility with other business people.
Which of the following is a good practice in framing questions for routine inquiry messages?
Avoiding simple yes or no questions unless required
The we-viewpoint is more effective in building goodwill than the you-viewpoint.
False
Which of the following guidelines should be followed when answering two or more questions in a favorable response message?
Arrange the answers in the same order as the questions in the inquiry message.
This example illustrates faulty parallelism.
Jake is good at creating and delivering presentations.
Jake is good at creating and delivering presentations.
False
Which of the following statements best illustrates the conversational style?
We received your package on Tuesday.
Given below is a list of rules to be followed while designing a logo. Which of the following items is NOT parallel with the other items?
Keeping it simple
If your response to an inquiry includes some bad news along with the good news, you should place the bad news at the beginning and ending of the message as a whole.
False
Which of the following sentences correctly uses the word “farther”?
How much farther is the conference room from here?
Which of the following is an example of a sentence in which one idea is subordinated to the other?
The company, which saw a huge increase in quarterly profits, invested large amounts of money in research and development.
A routine inquiry should not open with a question or request.
False
In the context of order acknowledgements, which of the following illustrates the most positive way of handling a vague order?
Once you let us know which of the two models you would like, we will send it to you immediately.
The you-viewpoint is also called the _____.
you-attitude
When writing a general favorable response, you should avoid adding comments, questions, suggestions, or additional information even if such material is relevant to the reader’s original request.
False
Internal-operational messages are those emails and hard-copy messages written by the employees of a company to suppliers and service organizations outside the company.
False
Which of the following sentences handles its subject most positively?
Although all of our positions are filled, we will hold your application for a possible future opening.
When a message is likely to elicit a positive or neutral response from a reader, the direct approach is preferable.
True
Which of the following is true of acknowledgements?
Acknowledgements let people who order goods know the status of their orders.
For writing to be clear and effective, you should _____.
avoid using stiff words
You are most likely to build goodwill with your readers by using _____.
a closing that is tailored to your message
When is it best to use the indirect approach in creating a message?
When the message is likely to evoke a negative response from the reader
Which of the following sentences does NOT have a camouflaged verb?
The chairperson postponed the dinner until next week
Depending on the situation, claim messages can either be written using the direct order or the indirect order.
True
Which of the following guidelines should be followed when granting an adjustment?
You should try to regain any confidence that the reader may have lost from the experience.
Which of the following sentences is the best example of the use of familiar words?
We are buying new computers this week.
What is the advantage of closing a message with a tailored ending?
It helps in building more goodwill
Harry wants a response from a certain client on the same day he sends a message. Which of the following closing statements should he use in his message to the client?
Please reply by 4 p.m. to ensure that your order ships today.
The opening of a routine inquiry should focus on the main objective.
True
Which of the following illustrates the most positive way of explaining a shipping delay?
Production of EZ staplers resumes on June 1; your order of 65 EZ staplers will arrive on June 12.
In which of the following cases will a less formal style of communication be most appropriate?
When communicating with someone whom you know
A see-saw sentence is one that goes back and forth between two points.
True
Which of the following sentences will be most effective in attracting attention for a routine inquiry about an advertised product?
Could you please answer the following questions regarding the Mir-Cal product advertised in last Sunday’s Potterville Times?
Which of the following sentences uses a cluttering phrase?
The reason Victor skipped the meeting was because he had to go to the bank.
Ending a message with phrases such as “as soon as possible” or “at your convenience” helps in building goodwill.
False
Which of the following sentences uses technical words?
It is advisable to invest in an annuity.
The various techniques that are needed to tie the information together in a paragraph are known as _____ devices.
transitional
The use of specialized language can signal to other specialists that you are qualified to communicate on their level.
True
