question

A large network designed to provide access to a specific geographic area, such as a large city is a __________. A. MAN B. PAN C. LAN D. WAN

answer

A. MAN

question

2. All of the following are benefits of networks EXCEPT, _________. A. sharing an Internet connection B. sharing printers and other peripherals C. sharing files D. sharing an operating system

answer

D. sharing an operating system

question

3. A network used to communicate among devices close to one person is called a ________. A. MAN B. LAN C. PAN D. WAN

answer

C. PAN

question

5. ________ is software that takes an existing Internet connection and turns it into a wireless hotspot. A. Netify B. Multiply C. Mobilefy D. Connectify

answer

D. Connectify

question

6. The most popular transmission media option for wired Ethernet networks is __________. A. fiber-optic cable B. power-line cable C. unshielded twisted-pair (UTP) cable D. coaxial cable

answer

C. unshielded twisted-pair (UTP) cable

question

7. All of the following involve tasks for network administration, EXCEPT ________. A. installing new computers and devices on the network B. updating and installing new software on the network C. setting up proper security for a network D. purchasing initial equipment for the network

answer

D. purchasing initial equipment for the network

question

8. A(n) ________ is a device connected to a network such as a computer or a game console. A. architecture B. node C. server D. modem

answer

B. node

question

9. A computer network is defined as two or more computers connected via ________ so that they can communicate with each other. A. software and hardware B. the Internet C. at least one server D. Ethernet cable

answer

A. software and hardware

question

10. For the nodes on a network to communicate with each other and access the network, each node needs a __________. A. DSL modem B. network adapter C. network interface card D. router

answer

B. network adapter

question

All of the following are used to classify network architectures, EXCEPT _____________. A. the distance between nodes B. the protocol used to exchange data between nodes C. the communication medium used to transport data D. the number of nodes on the network

answer

D. the number of nodes on the network

question

Which of the following is NOT a type of UTP cable you would use in a wired Ethernet home network? A. Cat 5E B. Cat 6 C. Cat 6A D. Cat 7B

answer

D. Cat 7B

question

________ is the maximum speed at which data can be transferred between two nodes. A. Throughput B. Bandwidth C. Band Speed D. Through Speed

answer

B. Bandwidth

question

Network adapters _________. A. are built into the motherboard on each node B. enable nodes in a network to communicate with each other C. are always Ethernet NICS D. are necessary only on servers in a client/server network

answer

B. enable nodes in a network to communicate with each other

question

The unique number assigned to a network adapter by the manufacturer is referred to as the ________ address. A. MAC B. IP C. SSID D. network

answer

A. MAC

question

A ________ is a network located in your home that connects to all your digital devices. A. MAN B. WAN C. HAN D. LAN

answer

C. HAN

question

SSID stands for ________. A. service set identity B. service set identifier C. service security identity D. service security identifier

answer

B. service set identifier

question

All of the following operating systems support P2P networking, EXCEPT ________. A. Windows B. OS X C. Unix D. Linux

answer

C. Unix

question

Using a network without the network owner's permission is known as ________. A. hijacking B. chillijacking C. piggybacking D. hybacking

answer

C. piggybacking

question

Sophisticated networks generally use which of the following hardware devices to ease the flow of data through the network? A. Routers and switches B. USB ports C. Firewalls D. Network interface cards (NIC)

answer

A. Routers and switches

question

Network architectures are classified according to _______. A. the distance between the hub and the router B. the bandwidth supplied by the connection C. the way in which they are managed and the distance between their nodes D. the speed at which they processor runs

answer

C. the way in which they are managed and the distance between their nodes

question

A ________ network is located in your home that connects to all your digital devices. A. MAN B. WAN C. HAN D. LAN

answer

C. HAN

question

A peer-to-peer network is an example of ______ administration. A. local B. wide area C. central D. corporate

answer

A. local

question

All of the following are extra precautions you can take to secure a wireless network, EXCEPT ________. A. change your network name (SSID) B. enable SSID broadcast C. turn on security protocols D. create a passphrase

answer

B. enable SSID broadcast

question

Data are sent through a network on bundles called ______. A. packages B. pouches C. packets D. switches

answer

C. packets

question

The current version of wireless Ethernet is ______. A. 802.11m B.802.11g C.802.11p D.802.11n

answer

D.802.11n

question

Normal telephone cable is a type of ________. A. fiber-optic cable B. twisted-pair cable C. coaxial cable D. Ethernet cable

answer

B. twisted-pair cable

question

Which transmission medium transmits data the fastest? A. Twisted-pair cable B. Coaxial cable C. Wireless D. Fiber-Optic cable

answer

D. Fiber-Optic cable

question

Client/Server networks are controlled by a central server that runs a special piece of software called _______. A. Windows 7 B. network operating system (NOS) C. firewall D. firmware

answer

B. network operating system (NOS)

question

A client/server network is an example of ________ administration A. Local B. Wide Area C. Central D. Corporate

answer

C. Central

question

Wireless internet is available using _________. A. Fiber Optics B. Satellite C. Radio Waves D. DSL

answer

C. Radio Waves

question

Which of these statements about physically protecting your computer is FALSE? A. The computer should sit on a flat level surface. B. Power surges can be blocked by using a computer surround. C. It is best to unplug computers during an electrical storm. D. Old surge protectors can deliver power to your computer without protecting it.

answer

B. Power surges can be blocked by using a computer surround.

question

_________ is an unwanted piggyback program that usually downloads with software you are installing from the Internet. A. Adware B. Malware C. Shareware D. Spyware

answer

D. Spyware

question

Which type of virus was the famous Michelangelo virus? A. A worm B. A time bomb C. A script virus D. An e-mail virus

answer

B. A time bomb

question

When malicious code is planted on your computer and alters your browser's ability to find Web addresses it is known as ________. A. phishing B. pharming C. pretexting D. phlying

answer

B. pharming

question

Adware and spyware are referred to collectively as __________. A. viruses B. grayware C. altertware D. firmware

answer

B. grayware

question

All of the following are ways that can infect your computer with a virus, EXCEPT _________. A. sharing flash drives B. downloading video files from peer-to-peer sites C. downloading or running an e-mail attachment file D. logging into e-mail

answer

D. logging into e-mail

question

IC3 is a partnership between the _________. A. FBI and local police departments B. FBI and National Defense Department C. FBI and National White Collar Crime Center D. National White Collar Crime Center and National Defense Department

answer

C. FBI and National White Collar Crime Center

question

Configuring a firewall to ignore all incoming packets that request access to a specific port is known as __________. A. packet filtering B. packet switching C. static addressing D. logical port blocking

answer

D. logical port blocking

question

A __________ virus changes its own code or periodically rewrites itself to avoid detection. A. multipartite B. stealth C. polymorphic D. polypertite

answer

C. polymorphic

question

_________ floods a computer with requests until it shuts down and refuses to answer any requests for information. A. A Trojan horse B. A polymorphic virus C. A DDoS attack D. Port blocking

answer

C. A DDoS attack

question

A _____ is a virus that is triggered on a certain date. A. worm B. script C. logic bomb D. time bomb

answer

D. time bomb

question

All of the following are top cybercrimes reported to IC3 in 2011, EXCEPT __________. A. Identity Theft B. non-auction/non-delivery of merchandise C. advance fee fraud D. child pornography

answer

D. child pornography

question

Which of the following classification of viruses can change its own code to avoid detection? A. Stealth B. Multipartite C. Polymorphic D. Worm

answer

C. Polymorphic

question

A _____________ is a virus that is attached to documents such as a word or excel files. A. script virus B. Macro virus C. Polymorphic Virus D. Worm

answer

B. Macro virus

question

Rules for creating passwords include all of the following, EXCEPT ____. A. Keep your password a secret B. Change your password frequently C. Keep your password written down and stored in any easy-to-remember location D. Create a hard-to-guess password, with a combination of letter, numbers, and symbols

answer

C. Keep your password written down and stored in any easy-to-remember location

question

All of the following are considered cybercrimes, EXCEPT ____. A. identity theft B. non-delivery of merchandise C. theft of a cell phone D. hacking

answer

C. theft of a cell phone

question

Which of the following is formally defined as any criminal action perpetrated primarily through the use of a computer? A. social networking B. cybercrime c. phishing d. hacking

answer

B. cybercrime

question

With regard to computer protection, quarantining is defined as ________. A. updating your antivirus software B. placing a found virus in a secure area in the hardware C. repairing an infected file d. deleting an infected file

answer

B. placing a found virus in a secure area in the hardware

question

________ viruses are often transmitted by a flash drive left in a USB port. A. logic bomb B. boot-sector C. macro D. encryption

answer

B. boot-sector

question

Which of the following statements about cookies is NOT true? A. Cookies obtain your personal information by searching your hard drive. B. Cookies are text files. C. Cookies help companies determine the traffic flow through their Web site. D. Some companies sell the personal information found in cookies to other companies

answer

A. Cookies obtain your personal information by searching your hard drive.

question

All of the following are categories of viruses, EXCEPT ________. A. snakes B. boot sector C. email D. encryption

answer

A. snakes

question

FBI-related scams involve ________. A. people pretending to represent official organizations B. running auctions that do not exist C. convincing people to send money as a "good faith" gesture D. collecting funds and not delivering the goods

answer

A. people pretending to represent official organizations

question

A ________ is named after a housing construction feature that slows the spread of fires from house to house. A. firehouse B. wallfire C. firewall D. fire protector

answer

C. firewall

question

A packet sniffer is a program that can enable a hacker to do all of the following, EXCEPT _______. A. use your debit card information to purchase items illegally B. assume your identity C. steal your logon and passwords for various accounts D. launch a denial of service (DoS) attack on your computer

answer

D. launch a denial of service (DoS) attack on your computer

question

CAPTCHA stands for _______. A. Completely Amazing Public Turing Test to Tell Computers and Humans Apart B. Completely Automated Private Turing Trial to Tell Computers and Humans Apart C. Completely Automated Public Turing Test to Tell Computers and Humans Apart D. Complete Automated Public Turing Trial to Tell Computers and Humans Apart

answer

C. Completely Automated Public Turing Test to Tell Computers and Humans Apart

question

One virus called _______ is used to trick users into downloading an infected file to their phone, which steals online banking information. A. Spyware Mobile Banking B. Spyeye Mobile Banking C. Spyware Online Banking D. Spyeye Online Banking

answer

B. Spyeye Mobile Banking

question

The protocol using port 53 is ______. A. FTP control B. STMP C. DNS D. HTTP

answer

C. DNS

question

You can block logical ports to invaders and make your computer invisible to others on the internet by installing _____. A. a packet sniffer B. a firewall C. a packet filter D. antivirus software

answer

B. a firewall

question

A(n) ______ takes advantage of file transport methods to spread on their own. A. worm B. script C. encryption D. time bomb

answer

A. worm

question

Creating and disseminating ______ is one of the most widespread types of crimes. A. Spam B. Computer viruses C. fake credit cards D. FBI related scams

answer

B. Computer viruses

question

All of the following are the main functions of antivirus software, EXCEPT _______. A. Looking for virus signatures B. quarantining viruses C. inoculating key files D. assassinating all viruses

answer

D. assassinating all viruses

question

Social ____________ is an unwanted piggyback program that usually downloads with software you are installing from the internet. A. Engineering B. Theft C. Pretexting D. Pharming

answer

A. Engineering

question

1. A _________ displays a subset of data from a table (or tables) based on the criteria specified. A. database query B. join query C. select query D. criteria query

answer

C. select query

question

What does the acronym DBMS stand for? A. Database modeling system B. Database management system C. Data building and modeling system D. Data browsing and management system

answer

B. Database management system

question

__________ involves putting data into an electronic file in a format that another application can understand. A. Exporting B. Importing C. Batch processing D. Data mining

answer

A. Exporting

question

Classification, affinity grouping, and estimation are _________ methods used by managers to make their data more meaningful. A. modeling B. staging C. artificial intelligence D. data mining

answer

D. data mining

question

Which of the following is NOT a main operation of a database management system (DBMS)? A. Creating databases and entering data B. Implementing data mining C. Viewing and sorting data D. Outputting data

answer

B. Implementing data mining

question

A Web address is stored as a(n) ________ field in a database. A. hyperlink B. text C. address D. memo

answer

A. hyperlink

question

In a data warehouse, data gathered from sales, billing, and inventory departments are examples of ________ sources. A. internal data B. external data C. metadata D. exported data

answer

A. internal data

question

Management information systems (MIS) provide reports called __________, which show conditions that are unusual or need attention from users of the system. A. detail reports B. summary reports C. exception reports D. expert reports

answer

C. exception reports

question

__________ databases have the largest market share among the primary types of electronic databases. A. Relational B. Flat-file C. Multidimensional D. Object-oriented

answer

A. Relational

question

A(n) ___________ check determines whether all required fields were entered with appropriate data. A. completeness B. range C. consistency D. alphabetic

answer

A. completeness

question

An example of ________ is customer demographic data purchased from third parties or statistics compiled by the federal government. A. internal data B. external data C. imported data D. metadata

answer

B. external data

question

In a transaction-processing system (TPS), if the TPS database is queried and updated while the transaction is taking place, this is called ________ processing. A. direct B. batch C. real-time D. immediate

answer

C. real-time

question

Which of the following is NOT a typical disadvantage associated with databases? A. Databases can be expensive to set up. B. Databases are usually more complex to administer. C. Databases are more complex to construct. D. Database information cannot be changed once it is entered.

answer

D. Database information cannot be changed once it is entered.

question

In a database, a ________ is a group of related fields. A. file B. list C. record D. table

answer

C. record

question

A data ________ is a large-scale electronic repository of data that contains and organizes all of an organization's data in one place. A. mart B. chain C. warehouse D. storehouse

answer

C. warehouse

question

In a database, a group of related records is called a(n) ________. A. memo B. field C. object D. table

answer

D. table

question

In a transaction-processing system, if transaction data are accumulated until a certain point and then many transactions are processed all at once, this is called ________ processing. A. delayed B. batch C. real-time D. group

answer

B. batch

question

In a relational database, what is a relationship? A. A link between tables that defines how the data are related B. The primary key in the database C. The links among databases D. The array of tables in a database

answer

A. A link between tables that defines how the data are related

question

Data staging consists of all of the following steps, EXCEPT ________. A. transformation of data B. mining of data C. storage of data in a warehouse D. extraction of data

answer

B. mining of data

question

An individual trained in the design and building of databases is called a database ________. A. master B. technician C. administrator D. analyst

answer

C. administrator

question

Which of the following is NOT a type of management information system (MIS) report? A. Detail B. Summary C. Redundancy D. Exception

answer

C. Redundancy

question

In a transaction-processing system, if transaction data are accumulated until a certain point and then many transactions are processed all at once, this is called ______ processing. A. delayed B. batch C. real-time D. group

answer

B. batch

question

A _____ relationship indicates that for each record in a table, there is only a single corresponding record in a related table. A. many-to-one B. one-to-many C. one-to-one D. many-to-many

answer

C. one-to-one

question

A ______ check allows you to set credits allowed for students during one quarter from 0 to 21. A. completeness B. range C. consistency D. numeric

answer

B. range

question

Data ______ means that the data contained in a database is accurate and reliable. A. efficiency B. integrity C. redundancy D. consistency

answer

B. integrity

question

When you want to extract data from two or more tables, you use a(n) _____ query. A. select B. join C. relational D. object

answer

B. join

question

A _____ check compares the values of data in two or more fields to see whether those values are reasonable. A. correctness B. range C. consistency D. numeric

answer

C. consistency

question

Which of the following is NOT a data source for a data warehouse? A. Internal sources B. External sources C. Data mine D. Clickstream data

answer

C. Data mine

question

_____ means that for each value in the foreign key of one table, there is a corresponding value in the primary key of another table. A. Referential integrity B. Normalization C. Database consistency D. Record integrity

answer

A. Referential integrity

question

A _____ temporarily displays records that match the specified criteria. A. sieve B. filter C. validation rule D. field constraint

answer

B. filter

question

In a database, a chart is stored in a(n) ______ field. A. text B. object C. memo D. hyperlink

answer

B. object

question

If a business keeps two lists, one for employee payroll and one for employee benefits information, both containing name and address information, this is an example of data ________. A. integrity B. redundancy C. completeness D. normalization

answer

B. redundancy

question

Unstructured data such as video clips and pictures are known as _____ because of the way they are encoded. A. hyperlink fields B. multidimensional data C. binary large objects (BLOBs) D. metadata

answer

C. binary large objects (BLOBs)

question

A ____ is a collection of related data that can be stored, sorted, organized, and queried. A. database B. list C. filter D. data mine

answer

A. database

question

In a database, ______ fields store numbers used to perform calculations. A. date B. numeric C. computational D. alphanumeric

answer

B. numeric

question

The Siri speech-recognition feature on Apple's iPhone 4s is an examples of a ______. A. natural language processing (NLP) system B. decision support system C. management information system (MIS) D. database management system (DBMS)

answer

A. natural language processing (NLP) system

question

A database schema is also called a(n)____. A. information system B. summary report C. relation D. data dictionary

answer

D. data dictionary

question

In a database, a _______ is synonymous with a category of information A. field B. record C. row D. table

answer

A. field

question

A(n) __________ is a way of retrieving information from one or more table that defines a particular subset of data. A. validation rule B. field constraint C. enquiry D. query

answer

D. query

question

If a numeric field has a size of 5, which is the highest number it can hold? A. 5 B. 99999 C. 55555 D. 50000

answer

B. 99999

question

Data in a multidimensional database is organized in a _______ format. A. Linear B. Table C. Cube D. Cellular

answer

C. Cube

question

________ databases have the largest market share among the primary types of electronic databases. A. Relational B. Flat-file C. Multidimensional D. Object Oriented

answer

A. Relational

question

If fair allocation of network access is a major requirement of the network, choose a _______ topology. A. cluster B. ring C. bus D. star

answer

B. ring

question

Which of the following is NOT a factor to consider when selecting network cabling? A. Cable diameter B. Interference C. Maximum run length D. Bandwidth

answer

A. Cable diameter

question

Which of the following is the most commonly used client/server network topology? A. Star B. Cluster C. Ring D. Hierarchical

answer

A. Star

question

Which cable type is the most costly to install? A. Fiber-optic B. Twisted-pair C. ThinNet coaxial D. ThickNet coaxial

answer

A. Fiber-optic

question

For business networks, which of the following is NOT a main cable type? A. Twisted-pair B. Coaxial C. Duplex D. Fiber-optic

answer

C. Duplex

question

A print server uses a print ____ as a software holding area for printing jobs. A. stack B. queue C. buffer D. heap

answer

B. queue

question

An _____ needs to be installed on each client computer and server connected to the network to provide the services necessary for them to communicate. A. application software B. network operating system C. protocol guideline D. switch

answer

B. network operating system

question

____ networks contain servers as well as computers that individual users access and use. A. Client/server B. Peer-to-peer C. Switch D. CSMA/CD

answer

A. Client/server

question

Which of the following networks is most known for data collisions? A. Star B. Bus C. Hierarchical D. Cluster

answer

B. Bus

question

Ring networks use the ________ method avoid data collisions. A. packet screening B. active-check C. token D. passive-check

answer

C. token

question

A(n) _________ is used exclusively within a corporation or organization. A. VPN B. intranet C. extranet D. Internet

answer

B. intranet

question

. Which of the following is something a network adapter does NOT do? A. It uses high-powered signals so data can move easily over network transmission media. B. It allows or denies access to the computer in which it is installed. C. It verifies that all information transmitted from the computer is correctly received by the recipient. D. It breaks down data and puts it into packets.

answer

C. It verifies that all information transmitted from the computer is correctly received by the recipient.

question

A _________ keeps your computer safe by confirming who is trying to access it. A. gateway B. firewall C. hub D. switch

answer

B. firewall

question

________ cable is NOT subject to electromagnetic interference or radio frequency interference. A. Twisted-pair B. Fiber-optic C. Polycarbonate D. Coaxial

answer

B. Fiber-optic

question

A(n) _________ server tracks who is logging on to the network as well as which services on the network are available to each user. A. gateway B. authentication C. dedicated D. file

answer

B. authentication

question

P2P networks become difficult to manage when they are expanded beyond __________ users. A. 5 B. 10 C. 20 D. 50

answer

B. 10

question

A(n) _________ address is the address external entities use to communicate with your network. A. AL B. MAC C. WI D. IP

answer

D. IP

question

________ are often equipped to act as hardware firewalls. A. Repeaters B. Switches C. Jammers D. Routers

answer

D. Routers

question

What is CSMA/CD? A. a type of network topology B. a special signal of a star network C. a method used to avoid data collisions D. the central communication device on a star or ring network

answer

C. a method used to avoid data collisions

question

A ________ is a set of rules for how information and communication are exchanged. A. protocol B. token C. switch D. packet

answer

A. protocol

question

Which of the following is NOT a common network topology? A. star B. cluster C. bus D. ring

answer

B. cluster

question

A ________ uses the public Internet communications infrastructure to build a secure, private network. A. LAN B. WAN C. VPN D. MAN

answer

C. VPN

question

Facial recognition is an example of ________ authentication. A. access B. photo C. verification D. biometric

answer

D. biometric

question

What is another name for the physical address assigned to each network adapter? A. Network Access Control (NAC) B. Physical Address Control (PAC) C. Network Physical Address (NPA) D. Media Access Control (MAC)

answer

D. Media Access Control (MAC)

question

_______ interference is a type of signal interference in wired transmission media that can be caused by fluorescent lights or machinery with motors or transformers. A. Radio frequency interference B. Transitional C. Crosstalk D. Electromagnetic

answer

D. Electromagnetic

question

Which of the following networks has high scalability? A. Star B. Ring C. Bus D. Hybrid

answer

A. Star

question

When a client computer connects to a network and requests the use of Microsoft Office 2010, the ______ server delivers the software to the client computer. A. communication B. database C. application D. file

answer

C. application

question

The ends of the cable in a bus network use a(n)_____ to absorb a signal so that it is not reflected back onto parts of the network that have already received the signal. A. endcap B. terminator C. stopper D. block

answer

B. terminator

question

A ______ is a network used by one person connected via wireless media. A. WAN B. LAN C. MAN D. PAN

answer

D. PAN

question

Which is NOT a networking protocol? A. Apple File Protocol (AFP) B. NetBios Extended User Interface (NetBEUI) C. Internet Packet Exchange (IPX) D. HyperText Transfer Protocol (HTTP)

answer

D. HyperText Transfer Protocol (HTTP)

question

A _____ allows multiple users to connect to the Internet through one connection A. file server B. hub C. network D. packet screener

answer

C. network

question

Which of the following causes interference when a cable is exposed to strong electromagnetic fields? A. EMI B. RFI C. STP D. IEEE

answer

A. EMI

question

In a network that uses the star topology, the signal that is sent to indicate a signal collision is called a ____. A. hit B. crash C. stop D. jam

answer

D. jam

question

Which of the following devices sends data from one collision domain to another? A. Switch B. Bridge C. Link D. Band

answer

B. Bridge

question

A _________ keeps your computer safe by confirming who is trying to access it. A. Gateway B. Firewall C. Hub D. Switch

answer

B. Firewall

question

35. Using your computer for non-work activities while you are being paid to do your job is known as ________. A. cyberloafing B. cybersleeping C. cyberlazing D. cyberbreaking

answer

A. cyberloafing

question

Packet ________ is a form of protection for your computer that looks at each packet that comes into your computer network. A. viewing B. Browsing C. filtering D. screening

answer

D. screening

question

The standard communications protocol used on most client/server networks is ________. A) Ethernet B) NOS C) TCP/IP D) VPN

answer

A) Ethernet

question

Which cable type is the most costly to install? A) Fiber-optic B) Twisted-pair C) ThinNet coaxial D) ThickNet coaxial

answer

A) Fiber-optic

question

________ is a protective layer made of glass or plastic, which is wrapped around the core of a fiber-optic cable for protection. A) Shielding B) Cladding C) Sheathing D) Coating

answer

B) Cladding

question

A ________ topology is created when more than one topology is used to build a network. A) hybrid B) multiple-use C) fusion D) crossover

answer

A) hybrid

question

The star topology uses a central ________ to connect all network nodes. A) terminator B) gateway C) switch D) router

answer

C) switch

question

A(n) ________ server is a server that stores and manages files for network users. A) file B) e-mail C) print D) database

answer

A) file

question

Which of the following is FALSE about servers? A) Servers are the workhorses of the client/server network. B) Servers interface with many different network users. C) A file server stores and manages files for a network. D) All networks require at least two servers

answer

D) All networks require at least two servers

question

In a(n) ________ network, each node connected to the network communicates directly with every other node. A) Client/server B) Peer-to-peer C) Intranet D) Extranet

answer

B) Peer-to-peer

question

Which of the following is NOT an advantage of using networks as compared to a stand-alone computer? A) Enable software sharing B) Facilitate knowledge sharing C) Enhanced communication capabilities D) Ease of maintenance and administration

answer

D) Ease of maintenance and administration

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