MIS Exam 2 CH. 7 Questions – Flashcards
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What is true of personal information systems
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They have only a single user and so procedures are not documented or formalized
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Personal information systems are most likely to be used by _____
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drug salespersons
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Which of the following is a characteristic of workgroup information systems
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resistance to change
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Physician partnerships most likely use ____
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workgroup information systems
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The following is a characteristic of enterprise information systems
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They typically have hundreds to thousands of users
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The following is true of enterprise information systems
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The solutions to problems in these systems usually involve more than one department
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------- are systems that are shared by two or more independent organizations
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Inter-enterprise information systems
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The following is most likely to make use of an inter-enterprise information system
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PRIDE systems
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A(n) _____ exists when data are isolated in separated information systems
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information silo
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Information silos arise as a result of _____
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data being isolated in systems that are separated across different organizational levels
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The following is an information system application that supports the sales and marketing department in an organization
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lead generation
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The following departments in an organization is supported by information systems applications such as recruitment and compensation
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human resources department
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Budgeting and treasury management are information systems applications that support an organization's --------
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Accounting department
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Sales forecasting and brand management are information systems applications that support an organization's ______
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sales and marketing department
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-------- Is an information systems application that supports the human resources department in an organization
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Compensation
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The following is a problem posed by information silos
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There is a lack of integrated enterprise information
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The problems posed by information silos ultimately lead to _____
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increased costs for an organization
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-------- is the activity of altering the existing business processes and designing new ones to take advantage of new information systems
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Business process reengineering
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The following is a true statement of business process reengineering
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it is a very expensive process
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Inherent processes are ______
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predesigned procedures for using software products
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The following is true of inherent processes
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Inherent processes provide an alternative to business process reengineering
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The first phase in the customer life cycle involves _______
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Sending messages to target audiences to attract customer prospects
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When prospects become customers who need to be supported, the organization is in the _____ phase of the customer life cycle
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Customer acquisition
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The following is a component of relationship management
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increasing the value of existing customers by selling them more products
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During the following phases of the customer life cycle does win-back processes categorize customers according to value
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churn
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_____ is the last phase in the customer life cycle
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churn
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The following statement is true of customer relationship management (CRM) systems
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They vary in the degree of functionality they provide
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Enterprise resource planning (ERP) helps in ______
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consolidation business operations into a single, consistent, computing platform
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The following is true about ERP
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ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
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_____ is the worldwide leader of ERP vendors
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SAP
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ERP was originally used in the _____ domain
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manufacturing
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_______ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together
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Enterprise intergation application (EAI)
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This is a function of EAI
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It enables a gradual move to ERP
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The following is true of EAI
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EAI software can be configured to automatically make conversations needed to share data among different systems
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The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ______
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resistance from a company's employees to changes in existing systems
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When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ______
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developing committees and steering groups for process management
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______ is a major issue faced by companies when implementing enterprise systems
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the gap between the requirements of an organization and the capabilities of an application
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_____ is a person's belief that he or she can be successful at his or her job
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self-efficacy
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Inter-enterprise PRIDE systems are referred to as _____ because in such systems processing is divided across multiple computing devices
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distributed systems
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Functional information systems are information systems used by a single individual
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False
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Workgroup information systems that support a particular department are called personal information systems
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False
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The contact manager in an iPhone is an example of a personal information system
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True
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Personal information systems generally support around 10 users
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False
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Enterprise information systems typically have hundreds to thousands of users
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True
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Enterprise information systems are information systems that span an organization and support activities of people in multiple departments
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True
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Enterprise information systems are information systems that are shared by two or more independent organizations
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False
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The solutions to problems in an enterprise system usually involve more than one enterprise
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False
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In the case of workgroup information systems, problems are resolved by contract and litigation
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False
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Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization
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False
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Information silos help in resolving any problem that may arise due to isolated information systems
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False
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Information silos arise when entities at one organizational feel in a company create information systems that meet only their particular needs
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True
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The major issue caused by information silos is wasted file space
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False
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When an organization has inconsistent duplicated data, it is said to have a data integrity problem
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True
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Information silos can result in an increased cost for an organization
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True
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EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems
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False
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Business process reengineering is extremely fast and economical
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False
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Inherent processes save organizations from expensive and time-consuming business process reengineering
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True
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The first phase of the customer life cycle is marketing
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True
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The last phase of the customer life cycle is relationship management
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False
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CRM systems vary in the degree of functionality they provide
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True
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ERP is used to consolidate business operations into a single, consistent, computing platform
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True
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EAI is used to forecast sales and to create manufacturing plans to meet those forecasts
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False
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SAP is the worldwide leader of ERP vendors
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True
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EAI connects system "islands" via a new layer of software
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True
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Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss
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True
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The development of steering groups is an effective solution for resolving the process issues of an enterprise system
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True
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Most organizations today create their own enterprise systems from scratch
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False
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Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process
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False
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Self-efficacies are a person's belief that he or she can be successful at his or her job
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True
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One of the reasons why people fear change is because it threatens there self-efficacies
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True
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An inter-enterprise PRIDE system is also referred to as a distributed system
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True
