MIS Essentials Chapter 8 – Flashcards
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Social Media
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The use o technology to support the sharing of content among networks of users
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Communities, tribes, or hives
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Refer to a group of people related by a common interest
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Social Media Information System
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An inormation system that supports the sharing of content among networks of users
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Viral Hook
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Some inducement, such as a prize or other award, for passing communications to different tiers of a social media site
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Social Media Sponsors
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Companies and other organizations that choose to support a presence on one or more social media site
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Social Media Application Provider
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Companies that operate the social media site such as Facebook, Twitter, LinkedIn, and Google
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Content Data
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Data and responses to data that are contributed by users and social media sponsors (Your Facebook wall and the responses your friends write to your posts)
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Connection Data
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Data about relationships. (Facebook friends, what you "like" on Facebook)
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Hyper-Social Organization Theory
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is an organization that uses social media to transform its interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities.
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Defenders of Belief
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share common belief and form their hive around that belief... they seek conformity and want to convince others of the wisdom of their belief
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Seekers of the Truth
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share common desire to learn something, solve a problem, or make something happen...
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Social CRM
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A dynamic, social media based customer relationship management process. The relationships between organizations and customers emerge in a dynamic process as both parties create and process content
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Crowdsourcing
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The dynamic social media process of employing users to participate in product design or product redesign
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Enterprise 2.0
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The application of social media to facilitate the cooperative work of people inside organizations. It can be used in operations and manufacturing to enable users to share knowledge and problem solving techniques
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SLATES
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an acronym for Enterprise 2.0 that refers to Search, Links, Authoring, Tags, Extensions, and Signals
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Folksonomy
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Content structure that has emerged from processing of many user tags
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Capital
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The investment of resources for future gain. Ususlaly refers to investments into resources such as factories, machines, and manufacturing equipment
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Human Capital
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The investment in human knowledge and skills for future gain
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Social Capital
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The investment in social relations with the expectation of returns in the marketplace
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Value of Social Capital
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Determined by the number of relationships in a social network, by the strength of those relatioshis, and by the resources controlled by those related.
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Strength of a Relationship
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The liklihood (person or organization) in the relationship will do something that benefits the organization
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Social Media Policy
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A statement that delineates employees' rights and responsibilities
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User-Generated Content
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Content on your social media site contributed by nonemployee users, the essence of social media relationships
