MIS Chapter 11 Practice Quiz – Flashcards
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Record keeping, payroll, and simple inventory problems are examples of _____ tasks.
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Structured
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Unstructured decisions are often used in sales forecasting.
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False
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A database management system (DBMS) is used for creating, modifying, and maintaining the database in a decision support system (DSS).
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True
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Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries.
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True
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A decision support system (DSS) should incorporate the human element as well as hardware and software.
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True
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A(n) _____, which is used in the choice phase of the decision-making process, help sort through possible solutions to choose the best one for an organization.
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Decision Support System
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An executive information system (EIS) includes statistical analysis techniques for summarizing and structuring data.
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True
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_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.
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Structured
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Plant location is a type of _____ decision at the strategic management level.
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Structured
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Resolving conflicts between two divisions is a type of _____ decision at the tactical management level.
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Unstructured
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The costs of using group support systems (GSSs) are high as decision makers are made to travel more.
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False
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When benefits are intangible, the design team should associate the benefit with a measurable factor, such as increased sales.
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True
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Which of the following tasks is performed by managers for which an executive information system (EIS) is useful?
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Spotting Trends
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Information technologies are a major support tool for making unstructured decisions.
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False
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The _____ module of an executive information system (EIS) is responsible for managing data access.
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Administrative
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Sales forecasting is an example of a(n) _____ task.
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Semistructured
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Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools.
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False
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In the decision support system (DSS) environment, a _____ focuses on how the DSS is implemented and usually addresses questions about data storage, file structure, user access, response time, and security measures.
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Technical Designer
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Which of the following geographic objects of a geographic information system (GIS) is most likely used to show the location of an airport?
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Points
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Information technology provides a high level of support for the design phase of the decision-making process.
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False
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Tracking changes in ridership on mass-transit systems is a part of the _____ geographic information system (GIS) application.
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Urban Planning
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Real-time computer conferencing used in electronic meeting systems includes video capability.
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False
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The _____ module of an executive information system (EIS) is responsible for using the system.
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Runtime
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In a decision support system (DSS), a managerial designer defines issues that involve the technological aspects of the system.
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False
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A decision support system (DSS) uses the what-if analysis feature to support decision making.
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True
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In the _____ phase of the decision-making process, an organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.
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Implementation
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The _____ module of an executive information system (EIS) is used by developers to configure data mapping and screen sequencing.
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Builder
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Improving communication and expediting learning are among the main objectives of a decision support system (DSS).
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True
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A decision support system (DSS) typically provides support only for the managerial and higher organizational levels.
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False
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Each type of management support system is designed with its own goals and objectives.
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True
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The _____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.
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Choice
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A decision support system (DSS) can do a follow-up assessment on how well a solution is performing.
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True
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_____ decisions include a structured aspect that benefits from information retrieval, analytical models, and information systems technology.
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Semistructured
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The most notable disadvantage of a Web-based group support system (GSS) is its inability to use open network standards.
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False
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Research and development is an example of a(n) _____ decision.
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Unstructured
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During the _____ phase of the decision-making process, a decision maker examines the organization's environment for conditions that need decisions.
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Intelligence
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In the decision support system (DSS) environment, a _____ is responsible for specifying data requirements, what models are needed, how these models might be used, and how users want to view the results.
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Managerial Designer
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In the decision support system (DSS) environment, the _____ acts as a liaison between users and designers.
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Model Builder
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Generally, information technologies are more useful in the design phase than in the intelligence and choice phases.
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False
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_____ decisions are typically one-time decisions, with no standard operating procedure pertaining to them.
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Unstructured
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In the _____ phase of the decision-making process, the objective is to define criteria for the decision, generate alternatives for meeting the criteria, and define associations between the criteria and the alternatives.
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Design
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In a decision support system (DSS), the technical designer is the liaison between users and designers.
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False
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According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS)?
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Fast response to unexpected situations
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In the design phase of the decision-making process, a decision maker examines an organization's environment for conditions that need decisions.
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False
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The costs and benefits of decision support systems (DSSs) are easy to assess because these systems are focused on efficiency rather than effectiveness.
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False
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A decision support system (DSS) should use both internal and external data.
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True
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The _____ component of a decision support system (DSS) includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.
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Model Base
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A geographic information system (GIS) can integrate maps and database data with queries.
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True
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Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction?
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Areas
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The intervention aspect of a(n) _____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.
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Group Support System
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In a decision support system (DSS), a model base management system (MBMS) performs tasks similar to a database management system (DBMS) in accessing, maintaining, and updating models in the model base.
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True
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In the context of electronic meeting systems, the main drawback of video teleconferencing is that participants cannot share text and graphics.
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True
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Executive information system (EIS) designers should focus on simplicity when developing a user interface.
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True
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Which of the following factors is important to ensure that key decision makers are involved in designing a management support system (MSS)?
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Keeping lines of communication open
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Criteria are goals and objectives that decision makers establish in order to achieve certain performance levels.
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True
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Semistructured and unstructured decisions are challenging because they:
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Involve multiple criteria.
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An executive information system (EIS) is a branch of _____.
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Decision support system (DSS)
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Setting queue priorities is a type of _____ decision at the operational management level.
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Unstructured
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_____ comprise the most important category of roles in a decision support system (DSS) environment because they are the ones using the DSS.
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Users
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A merger is a type of _____ decision at the strategic management level.
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Semistructured
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Structured decisions are challenging because they involve multiple criteria, and often users have to choose between conflicting objectives.
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False
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Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a street or a river?
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Lines
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The DSS _____ is a component of a decision support system (DSS), which manages and coordinates the other major components.
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Engine
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The administrative and builder modules of an executive information system (EIS) cannot be combined into a single module.
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False
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Dispatching personnel and equipment to crime and fire locations is a part of the ____ geographic information system (GIS) application.
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Government
