MIS Chap 11 – Flashcards

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Chief Information Officer
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title given to principle managers of an organizations IS Department
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Chief Operating Officer
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Senior most staff in a senior level reporting relationship
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Chief Financial Officer
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Officer in charge of company wide finances
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Technology Group
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a group within IT who are experts on the ever changing tech environment
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Chief Technology Officer
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evalulates new technology, ideas, and capabilities and which are most relevant
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Operations Group
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manages computing infrastructure, individual computers, servers, and networks
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Development Group
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manages creation of new IS and maintainence
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What determines the size and structure of a given group?
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Whether or not programs are developed in house or outsourced
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System Analysts
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members of the development group responsible for watching and maintaining various programs and hardware
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A company develops programs in-house when:
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The development group is made up of programmers, test engineers, technical writers, and other development personell
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Data Administration
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the group responsible for protecting Information assets by establishing standards and management practices and policies
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Who determines system requirements?
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Systems Analysts
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Programmers
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design and write code
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Network Administrators
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monitors, maintains, fixes, and tunes computer networks
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Consultant
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preforms a wide range of activities including: programming, testing, database design, communications, project management
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Small Scale Project Managers
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Initiate, plan, manage, monitor, and close down projects
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The IS department is responsible for protecting information assets (t/f)
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True
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The structure of an IS department typically remains unchanged among organizations (t/f)
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False
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The CIO and CTO have the same responsibility (t/f)
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False
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The CTO is responsible for identifying new tech(t/f)
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True
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an operations group includes programmers, test engineers, and writers(t/f)
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False
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an IS department is responsible for adapting infrastructure and systems for new business goals (t/f)
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True
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the development group is in charge of monitoring user experience and responding to user problems(t/f)
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False
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the purpose of an outsourcing relations department is to negotiate agreements with other companies (t/f)
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True
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maintenance means fixing problems or adapting existing systems to support new functions (t/f)
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True
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IT concerns products, techniques, procedures, and designs of computer based tech (t/f)
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True
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IT must be placed into the structure of the IS before an organizations can use it
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TRue
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a tech writer writes program docs, help-text, procedures, job descriptions, and training materials
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True
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Large scale proj managers require deeper project management knowledge than small scale managers
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True
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a user support rep installs software and repairs equipment
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false
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a system analyst monitors, fixes, and tunes computer networks
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False
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a salesperson responsibility is to design and write computer programs
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False
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a database admin is responsible for designing and writing automated test scripts
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False
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What are the major functions of an IS department
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plan the use of IS, manage outsourcing relationships, protect info assets, develop operate and maintain infrastructure, and develop maintain and operate apps
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CIO respnsibilities
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manages Information systems, manages IT department
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CTO responsibilities
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heads up the technology group within IT, evaluates new tech for the firm, advises the CIO
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Information Systems Department Structure
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Technology Office, Operations Group, Development Group, Data Admin group
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in order to accomplish organizational goals and objectives IS must be alligned with
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competitive strategy
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Steering Comittee
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a group of senior managers from the major business functions that work with the CIO to decide on IS projects
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The purpose of a information system is to help an organization accomplish goals and objectives
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TRUE
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IS structure is very malleable
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False
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New IS must be consistent with the firms goals and objectives
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True
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The membership of a steering committee is determined by the CEO and other senior staff
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True
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What are the different functions in planning the use of IS
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Align with firms goals, communicate IT issues to executive group, develop IS priorities within IS department, sponsor steering committee
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advantage of outsourcing information systems
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outsourcing is a good way to gain expertise, avoid management problems
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Outsourcing
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the process of hiring another organization to perform a service
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Risks with outsourcing
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vendors gain access to critical knowledge of outsourcing company
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Platform as a Service (PaaS)
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leasing of hardware with a pre-installed operating system
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Software as a Service (SaaS)
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both the hardware and the applications are leased
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Organizations outsource projects to engage its management team in their free time (t/f)
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False
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Gaining economies of scales is an advantage of outsourcing
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True
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Implementation risk is increased by outsourcing IS services
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False
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Acquiring licensed software is a form of outsourcing
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True
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It is impossible to outsource an entire business function
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False
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Microsofts Azure is an example of SaaS
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Fasle
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Outsourcing has made in house functions of IS/IT obselete
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False
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In service oriented outsourcing, the vendor is in charge
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True
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Each outsource vendor has its own methods and procedures
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True
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an outsource vendor can choose the technology that it wants to implement
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True
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the potential loss of intellectual capital is a concern related to outsourcing
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True
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When a company outsources a system, it has complete control over prioritizing software fixes
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False
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Parting business with an outsource vendor is exceedingly risky
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True
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Right of a user of IS
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contributing to requirements for new features and functions
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Responsibilities of a user of IS
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following security and backup procedures
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users of IS cannot
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modify hardware without authorization
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a user has the right to obtain necessary computing resources to perform his or her work efficiently (t/f)
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true
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the rights of an information systems user depends on the purpose of a systems usage
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True
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reliable means that one can use a network with problems almost all the time
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True
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IS users have the right to training in a format convenient to the user
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True
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it is the users responsibility to install patches and fixes when told to do so
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True
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Knowing the responsibilities of the IS department makes us better consumers of IS
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true
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