MIS 3305 Final- Unit 1 Test – Flashcards
50 test answers
Unlock all answers in this set
Unlock answers 50question
What is info collected from multiple sources- such as suppliers, customers, competitors, parters, & industries- that analyze patterns, trends, and relationships for strategic decision making?
answer
Business intelligence
Unlock the answer
question
As companies move from data to knowledge, they start to include more & more variables for analysis, resulting in better, more precise support for ___________.
answer
both decision making & problem solving
Unlock the answer
question
How are the majority of companies today typically organized?
answer
By departments or functional areas.
Unlock the answer
question
How does the text recommend that a company operate if it wants to be successful in the info age?
answer
Interdependently between departments.
Unlock the answer
question
Information technology can enable departments to more efficiently & effectively perform their core ________.
answer
business operations
Unlock the answer
question
Which 4 elements are included in systems thinking?
answer
Input, Process, Output, & Feedback.
Unlock the answer
question
What is a competitive advantage?
answer
A feature of a product or service on which customers place a greater value than on similar offerings from competitors.
Unlock the answer
question
Which of the following is not a typical way that a company would duplicate a competitive advantage?
answer
Carrying large product inventories. (They would acquire new technology, copy the business operations, hire away key employees)
Unlock the answer
question
A business strategy achieves a specific set of goals, which include _______.
answer
Attracting new customers & developing new products or services.
Unlock the answer
question
Competitive intelligence is the process of gathering info about the competitive environment, including ________.
answer
Competitors' employees, competitors' differentiated processes, competitors' plans (ALL of these)
Unlock the answer
question
Identifying competitive advantages can be difficult & explains why they are typically __________.
answer
Temporary
Unlock the answer
question
Updating business strategies is a continuous undertaking, as internal & external environments _____________.
answer
Rapidly change
Unlock the answer
question
Which of the following is a reason why competitive advantages are typically temporary?
answer
The competitor hiring your key employees, the competitor seeking ways to duplicate your business operations, the competitor acquiring new technology, (all of these).
Unlock the answer
question
Which of the following is included in Porter's Five Forces Model?
answer
The power of competitors
Unlock the answer
question
What is one of the most common ways a company can decrease supplier power?
answer
Use MIS to find & create alternative products (TYG)
Unlock the answer
question
Which of the following represents a typical supply chain?
answer
Suppliers-Company-Customers
Unlock the answer
question
What does supply chain mgmt involve?
answer
The mgmt of info flows between & among stages in a supply chain to maximize total supply chain effectiveness & profitability.
Unlock the answer
question
What is CRM
answer
Both a technology & a strategy.
Unlock the answer
question
What is a business process?
answer
A standardized set of activities that accomplish a specific task, such as processing a customer's order.
Unlock the answer
question
What is a business process reengineering?
answer
The analysis & redesign of workflow w/in & between enterprises.
Unlock the answer
question
What is the purpose of business process reengineering?
answer
To make all business processes the best-in-class.
Unlock the answer
question
What is the key word in ERP?
answer
(ERP= Enterprise Resource Planning) Enterprise
Unlock the answer
question
What is enterprise-wide resource planning?
answer
Integrates all departments & function throughout an organization into a wide single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
Unlock the answer
question
What are the 3 phases in the evolution of CRM (Customer Relationship Mgmt)
answer
Reporting, analyzing, predicting (RAP)
Unlock the answer
question
T or F? A business process is the analysis & redesign of workflow w/in & between enterprises.
answer
(FALSE). BPR (Business Process Reengineering) is the analysis & redesign of workflow w/in & between enterprises.
Unlock the answer
question
Which of the following is not a valid way that a CRM (Customer Relationship Mgmt) system can collect info?
answer
Customer's personal computer (They DO use: accounting systems, order fulfillment systems, inventory systems)
Unlock the answer
question
What type of metrics measure throughput, speed, & availability?
answer
Efficiency MIS metrics- "do it right" (NOT Effectiveness- "do the right thing")
Unlock the answer
question
What types of metrics measure customer satisfaction?
answer
Effectiveness MIS metrics (NOT Efficiency)
Unlock the answer
question
Which term is used to describe the ease w/ which people perform transactions and/or find info?
answer
Usability
Unlock the answer
question
The quantifiable metrics a company uses to evaluate progress toward critical success factors are called:
answer
Key performance indicators (KPI)
Unlock the answer
question
On the graph depicting the interrelationships between efficiency & effectiveness, where does an organization ideally want to operate?
answer
Upper right-hand corner- High meets High (see pic)
Unlock the answer
question
What type of metrics includes number back order, customer order, promised cycle time, & customer order actual cycle time?
answer
SCM metrics (Supply Chain Mgmt)
Unlock the answer
question
T/F- Benchmarks are baseline values the system seeks to attain.
answer
TRUE!
Unlock the answer
question
T/F- Effectiveness MIS metrics include throughput, speed, & availability.
answer
FALSE. EFFICIENCY MIS metrics include throughput, speed, & availability.
Unlock the answer
question
T/F- Measuring the amount of website traffic is the best way to determine a website's success.
answer
FALSE. There are better ways.
Unlock the answer
question
Which of the following is a type of metric based on website data?
answer
All- # of visits to website, # of abandoned registrations, # of abandoned shopping carts
Unlock the answer
question
Which of the following activities does a CIO (Chief Information Officer) perform?
answer
All of these- Oversees all uses of info technology, Ensures the strategic alignment of IT w/ business goals, ensures the strategic alignment of IT w/ business objectives.
Unlock the answer
question
Broad functions of a CIO include all of the following except:
answer
Building & maintaining strong customer processes.
Unlock the answer
question
Which issue concerns CIOs the most?
answer
Enhancing customer satisfaction
Unlock the answer
question
Who is responsible for ensuring the throughput, speed, accuracy, availability, & reliability of an organization's information technology?
answer
CTO (Chief Technology Officer)
Unlock the answer
question
Who is responsible for ensuring the security of IT systems & developing strategies & IT safeguards against attacks from hackers & viruses?
answer
CSO (Chief Security Officer)
Unlock the answer
question
What gives a person the legal right to use copyrighted material in certain situations?
answer
Fair use doctrine
Unlock the answer
question
What are the principles & standards that guide our behavior toward other people?
answer
Ethics
Unlock the answer
question
What is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization?
answer
Information security
Unlock the answer
question
Trina Hauger works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical & legal use of information w/in the company. Which of the following represents Trina's role of Johnson Electric?
answer
Chief Privacy Officer (CPO)
Unlock the answer
question
Job titles, roles, & responsibilities do not differ from organization to organization.
answer
False. They DO differ.
Unlock the answer
