MIS 300 test 1 – Flashcards
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Which of the following is not considered a core driver of the information age
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competitive intelligence
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Which of the following is not included as one of Friedman's 10 forces that flattened the world
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Systems thinking
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Which of the following is considered data
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Quantity sold
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What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?
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Business intelligence
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Which of the following is included as one of Friedman's 10 forces that flattened the world?
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Wireless technologies
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How does the text recommend that a company operate if it wants to be successful in the information age?
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Interdependently between departments
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Which of the following statements is true?
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IT enables business success and innovation
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Ellie May Clampett runs a very successful hair salon in downtown Beverly Hills. One of Ellie May's tasks is to input positive and negative customer reviews into her computer system. What type of information is Ellie May gathering?
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Feedback
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Jethro Bodine works for Commerce Bank as a corporate lawyer and part of his duties is to ensure the ethical and legal use of information within the company. Which of the following represents Jethro's role at Commerce Bank?
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Chief Privacy Officer (CPO)
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What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs?
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Systems thinking
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Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategy aligns with business goals and objectives
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Chief Information Officer (CIO)
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Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?
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The three generic strategies
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All of the following are common tools used in industry to analyze and develop competitive advantages except?
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Competitive Analysis Model
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Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program.
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Reducing buyer power with a loyalty program
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Amazon.com uses a customer profiling system whenever a customer visits a website. Using this system, Amazon can offer products tailored to that particular customer's profile and buying pattern. What is Amazon using to achieve this competitive advantage?
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Product differention
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Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents a threat of a new entrant in the soft drink industry?
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Zevia Natural Diet Soda begins selling directly over the internet
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Which of the following demonstrates a company that has implemented a low cost, broad market strategy?
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Walmart
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Which of the below represents the three different levels of a company pyramid from the top to the bottom?
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Strategic-Managerial-Operational
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Which of the below is not considered a part of decision making at the managerial level?
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Developing overall business goals and objectives
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CSF's and KPI's are two core metrics used to evaluate results and measure the progress of a project for the business. Which of the below represents the acronyms for CSF and KPI?
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Critical Success Factors and Key Performance Indicators
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What is the analysis and redesign of workflow within and between enterprises?
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Business Process Re-engineering (BPR)
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What improves managerial level business processes?
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Streamlining
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What is the primary goal of using "As-is" and "To-Be" process models?
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To determine what the problem is and then how to solve the problem
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Which of the following should a business follow for success?
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Business processes should drive technology choices
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What is the difference between customer-facing processes and business-facing processes
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Customer-facing processes are front-office processes, business-facing processes are back-office processes
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Which of the below does not represent a category of Artificial Intelligence (AI)
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Consolidation
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A transaction processing system (TPS) is a basic business system that assists operational level analysts when making structured decisions. Which of the below is not an example of TPS.
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Comfort Dental patient diagnosis system
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Which of the below would create transactional information
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Making an airline reservation
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What would managers use to make structured decisions at the operational level?
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Transactional information
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A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?
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Efficiency MIS metrics
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Which term is used to describe the ease with which people perform transactions and/or find information?
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Usability
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Which of the following represents an internal KPI that indicates the earning power of a project?
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Return on investment
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CSF's and KPI's are the two core metrics used within a business to track progress or success. What is the relationship between CSF's and KPI's?
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CSF's are business strategy elements wheras KPI's measure the progress of CSF's.
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Which of the below statements is accurate?
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Critical success factors can have several key performance indicators
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Which of the below is an example of a critical success factor?
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Increase customer satisfaction
