MIS 300 Chapter 10 – Flashcards
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The most fundamental information systems in an organization are:
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Transaction processing systems
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When interest is credited to your savings account at your bank, it is called a:
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Transaction
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Crediting interest to your savings account at your bank once a month, it is called a:
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process
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Data that have been processed by the organization's _____ are inputs into the organization's database.
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Transaction processing systems
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Which of the following is not a characteristic of a transaction processing system?
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small amounts of data are processed
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Which of the following is not an example of a transaction?
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Printing a report
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Which of the following is false?
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TPS need large computers to process the transactions.
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Which of the following is not a function of functional area information systems?
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providing data from business events to the corporate database
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Which of the following is not a process within an information system for Accounting and Finance?
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Inventory management
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Which of the following is not a process within an information system for Human Resource Management?
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Firing decisions
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Which of the following is false?
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The POM function within an organization monitors sales.
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Which of the following is false?
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ERP systems look the same to users as functional information systems.
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Enterprise resource planning systems take a(n) _____ view of the overall organization.
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Business process
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_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.
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Enterprise resource planning systems
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Which of the following is false?
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Functional area information systems easily communicate with each other.
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The characteristics of ERP systems include all of the following except:
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typically fitting an organization's existing business processes
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Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.
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structured, business processes
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_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.
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ERP II systems
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_____ are the most successful solutions or problem solving methods for achieving a business objective
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Best practices
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The drawbacks of ERP systems include all of the following except:
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They consist of modules
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Which of the following was not included in early ERP systems?
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Sales and Marketing
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Which of the following is false about ERP II systems?
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These ERP systems have no optional modules.
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Which of the following is false?
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An organization doesn't have to use the business processes coded into the ERP.
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Which of the following has not been identified as a reason for ERP implementation failure?
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Lack of documentation
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Which of the following is true?
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Customizing an ERP system is permitted.
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_____ reports contain special information not found in routine reports.
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Ad hoc
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_____ reports are produced at scheduled intervals.
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Routine
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_____ reports summarize the performance of critical activities.
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Key indicator
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When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?
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Exception
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_____ reports include only information that falls outside certain threshold standards.
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Exception
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To effectively manage by exception (i.e., use exception reports), the company must first create:
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performance standards
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