mis 300 – Flashcards
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1. Which of the following is not considered a core driver of the information age?a. Information. b. Business Intelligence. c. Competitive Intelligence. d. Data.
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c
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2. Which of the following is not included as one of Friedman's 10 forces that flattened the world? a. Systems thinking. b. Outsourcing. c. The Fall of the Berlin Wall. d. Supply Chaining
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a
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3. Which of the following is considered data? a. Quantity sold. b. Best customer by month. c. Best selling item by month. d. Worst selling item by month.
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a
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4. What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making? a. Supplier's intelligence. b. Social intelligence. c. Employee intelligence. d. Business intelligence.
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d
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5. Which of the following is included as one of Friedman's 10 Forces that flattened the world? a. Wireless technologies. b. Global warming impacts. c. Social environmental technologies. d. Hazardous waste environmental impacts.
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a
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6. How does the text recommend that a company operate if it wants to be successful in the information age? a. Functionally independent between departments. b. Interdependently between departments. c. Together as one department with little or no independence. d. Each department acting as its own individual business unit.
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b
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7. Which of the following statements is true? a. IT equals business success. b. IT equals business innovation. c. It represents business success and innovation. d. IT enables business success and innovation.
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d
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8. Ellie May Clampett runs a very successful hair salon in downtown Beverly Hills. One of Ellie May's tasks is to input positive and negative customer reviews into her computer system. What type of information is Ellie May gathering? a. Feedback. b. Processing. c. Output management. d. Sales processing.
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a
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9. Jethro Bodine works for Commerce Bank as a corporate lawyer and part of his duties is to ensure the ethical and legal use of information within the company. Which of the following represents Jethro's role at Commerce Bank? a. Chief Knowledge Officer (CKO). b. Chief Privacy Officer (CPO). c. Chief Technology Officer (CTO). d. Chief Information Officer (CIO).
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b
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10. What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs? a. Feedback thinking. b. Systems thinking. c. Output management. d. Operational thinking.
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b
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11. Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategy aligns with business goals and objectives? a. Chief Knowledge Officer (CKO). b. Chief Privacy Officer (CPO). c. Chief Information Officer (CIO). d. Chief Security Officer (CSO)
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c
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12. Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages? a. The three generic strategies. b. The threat of substitute buyer power. c. Differentiated costs. d. Supplier loyalty.
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a
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13. All of the following are common tools used in industry to analyze and develop competitive advantages except: a. Five Forces Model. b. Three Generic Strategies. c. Competitive Analysis Model. d. Value Chain Analysis.
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c
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14. Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program? a. Reducing buyer power with a loyalty program. b. Increasing buyer power with a loyalty program. c. Decreasing supplier power with a differentiated product. d. Creating a substitute product.
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a
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15. Amazon.com uses a customer profiling system whenever a customer visits its website. Using this system, Amazon can offer products tailored to that particular customer's profile and buying pattern. What is Amazon is using to achieve this competitive advantage? a. Rivalry. b. Buyer Power. c. Product Differentiation. d. Substitute product.
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c
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16. Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents a threat of a new entrant in the soft drink industry? a. Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases. b. Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store. c. Zevia Natural Diet Soda begins selling directly over the Internet. d. Vitamin water, fruit juice, coffee.
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c
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17. Which of the following demonstrates a company that has implemented a low cost, broad market strategy? a. Neiman Marcus. b. Payless Shoes. c. Nordstrom's. d. Walmart.
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d
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18. Which of the below represents the three different levels of a company pyramid from the top to the bottom? a. Managerial-Strategic-Operational. b. Strategic-Managerial-Operational. c. Operational-Managerial-Strategic. d. Strategic-Operational-Managerial.
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b
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19. Which of the below is not considered a part of decision making at the managerial level? a. Developing overall business goals and objectives. b. Creating a short-term budget. c. Allocating resources to a department. d. Monitoring performance of a project team.
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a
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20. CSF's and KPI's are two core metrics used to evaluate results and measure the progress of a project for the business. Which of the below represents the acronyms for CSF and KPI? a. Continual Success Factors and Key Performance Indicators. b. Critical Success Factors and Key Project Ideas. c. Customer Success Findings and Key Project Ideas. d. Critical Success Factors and Key Performance Indicators.
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d
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21. What is the analysis and redesign of workflow within and between enterprises? a. Critical Success Factors (CSF's). b. Benchmarking Metrics. c. Business Process Re-engineering (BPR). d. Decision Support Interfaces (DSI).
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c
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22. What improves managerial level business processes? a. Performance Measures. b. Bottlenecks. c. Redundancy. d. Streamlining.
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d
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23. What is the primary goal of using "As-Is" and "To-Be" process models? a. To determine employee specific errors. b. To determine measurement metrics. c. To determine the best way to solve a problem. d. To determine what the problem is and then how to solve the problem
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d
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24. Which of the following should a business follow for success? a. Technology choices should drive business processes. b. Business processes should drive technology choices. c. Technology choices should drive business strategies and goals. d. Business strategies should directly drive technology choices.
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b
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25. What is the difference between customer-facing processes and business-facing processes? a. Business-facing processes are front-office processes, customer-facing processes are back-office processes. b. Customer-facing processes are front-office processes, business-facing processes are back-office processes. c. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes. d. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.
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b
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26. Which of the below does not represent a category of Artificial Intelligence (AI)? a. Genetic algorithms. b. Neural networks. c. Expert systems. d. Consolidation.
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d
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27. A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the below is not an example of a TPS? a. Target's internal company payroll system. b. Comfort Dental patient diagnosis system. c. First Bank's overall accounting system. d. Stewart Sport's order entry system.
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b
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28. Which of the below would create transactional information? a. Projecting future sales growth. b. Making an airline reservation. c. A semi-structured decision to hire more employees. d. Generating payroll reports.
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b
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29. What would managers use to make structured decisions at the operational level? a. Transactional information. b. Analytical information. c. An EIS. d. Intelligent System.
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a
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30. A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on? a. Effectiveness MIS metrics. b. Efficiency MIS metrics. c. Endurance MIS metrics. d. Product sales metrics.
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b
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31. Which term is used to describe the ease with which people perform transactions and/or find information? a. Usability. b. Customer satisfaction. c. Financial. d. Conversion rates.
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a
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32. Which of the following represents an internal KPI that indicates the earning power of a project? a. Market share. b. Return on intelligent. c. Sensitivity analysis. d. Return on investment.
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d
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33. CSF's and KPI's are the two core metrics used within a business to track progress or success. What is the relationship between CSF's and KPI's? a. CSF's are business strategy elements whereas KPI's measure the progress of the CSF's. b. CSF's build the business environment where KPI's explain how to build the CSF's. c. KPI's are used first whereas CSF's are applied after. d. KPI's promote employees on their performance whereas CSF's demote employees based on their performance level.
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a
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34. Which of the below statements is accurate? a. Key performance indicators can have no more than four critical success factors. b. Critical success factors can have no more than four key performance indicators. c. Key performance indicators can have several critical success factors. d. Critical success factors can have several key performance indicators.
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d
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35. Which of the below is an example of a critical success factor? a. Increase customer satisfaction. b. Number of new customers c. Number of new products. d. Percentage of employee turnover.
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a
