MIS 101 C. 7 – Flashcards

Which of the following is an example of a dynamic process? A) Samsung accepts a return of a defective television from its dealer. B) Starbucks places an order for coffee beans from its local supplier. C) Amazon.com hires customer service representatives to help customers with their online order. D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

_____ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial and activities.

_____ are formally defined, standardized processes that involve day-to-day operations

Which of the following workgroup processes is related to operations? A. sales forecasting B. finished-goods inventory management C. treasury management D. account tracking

Which of the following is an example of a structured process? A. using social media to create buzz about a new product B. solving the problem of excessive product returns C. purchasing raw materials D. deciding on the location of a new store

Which of the following is a characteristic of dynamic processes? A. They support operational and managerial decisions and activities. B. They are adaptive processes that change structure rapidly and readily. C. They are standardized processes. D. They are usually formally defined and documented.

Which of the following workgroup processes is related to sales and marketing? A. order management B. customer support C. lead tracking D. accounts receivable

Which of the following workgroup processes is related to manufacturing? A. order entry and tracking B. planning and scheduling C. product and brand management D. finished-goods inventory management

Which of the following workgroup processes is related to customer service? A. account tracking B. accounts payable C. assessment D. sales forecasting

Which of the following workgroup processes is related to human resources? A. assessment B. customer support C. order management D. lead tracking

Which of the following information system minimizes data duplication among departments? A. personal information systems B. workgroup information systems C. departmental information systems D. enterprise information systems

Which of the following statements is true regarding workgroup information systems? A. They support 10 to 100 users. B. They are easy to change. C. They can be operated without training. D. They minimize data duplication amoung departments

_____ processes span an organization and support activities in multiple departments.

Which of the following statements about enterprise information systems is true? A. They are very difficult to change. B. They do not require formal training. C. They support 10 to 100 users. D. The procedures are not documents, but are understood within the group.

The information system that a restaurant uses to order supplies and ingredients form its suppliers is an example of a(n) _____

Which of the following statements about a structured inter-enterprise information system is true? A. It is flexible and easily adaptable to organizational changes. B. Its procedures are formalized and the problem solutions affect multiple organizations. C. It does not require users to have any formal training. D. It increases data duplication among departments.

The two dimensions of process quality are _____.

_____ is a measure of the ratio of process outputs to inputs.

Process _____ is a measure of how well a process achieves organizational strategy.

Which of the following conditions exist when data are isolated in separated information systems? A. information overload B. data segregation C. information silo D. encapsulation

_____ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

_____ is a suite of applications called modules, a database, an a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________. A) enterprise information system B) personal information system C) inter-enterprise information system D) departmental information system

Information systems improve process quality by ________. A) duplicating data B) controlling process flow C) changing the work culture D) entirely replacing human activity

The major benefit of enterprise application integration is that it ________. A) minimizes the requirement for formalized procedures B) acts as a cost effective alternative to ERP, with greater capabilities C) utilizes a centralized database D) enables organizations to use existing applications

The primary purpose of an ERP system is ________. A) customization B) duplication C) integration D) customer acquisition

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service. A) Business process reengineering B) Customer relationship management C) Enterprise resource planning D) Customer lifecycle management

Joseph wishes to increase the operational efficiency of his new startup. What should Joseph do? A) Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities. B) Joseph should avoid analyzing his firm's distribution systems as they do not play a role in its daily activities. C) If Joseph plans to support formally defined and documented activities in his firm, he should use a dynamic planning system over a structured planning system. D) If Joseph plans to include less specific and fluid activities in his firm, he should use a structured planning system over a dynamic planning system.