Midterm chapter 1-7 business communication – Flashcards
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oral communication
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provides immediate feedback, can be delivered quickly, may create a warm feeling
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written communication
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creates permanent record, allows precise expression, gives audience flexibility to receive content
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internal communication
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exchanging ideas and messages with superiors,coworkers and subordinates
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external communication
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dealing with customers, suppliers, the government and public
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upward communication
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from subordinates to managemenet
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downward communication
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from management to subordinates
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horizontal communication
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among workers
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grapevine
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informal form of communication that carries relevant gossip
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ethics
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standards of right and wrong
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teams
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better decisions, faster response, increased productivity, reduced risks
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four phases of developing teams
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forming,storming,norming,performing
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forms of nonverbal communication
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eye contact, facial expressions,posture and gestures
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high context culture
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pay attention to more than the spoken or written words. They emphasize interpersonal relationships, nonverbal expression, and physical setting
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low context
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logical,analytical and action oriented
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communication process
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sender has idea,sender encodes message, sender selects channel,receiver decodes message, feedback returns to sender
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hard skills
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teachable abilities
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soft skills
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personal traits, qualities, and habits
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groupthink
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a group makes a decision based on peer pressure
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individualism vs collectivism
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belief in individual action vs belief in working as a team
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time orientation
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correlating time with productivity, efficiency and money
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power distance
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how people in different societies cope with inequality
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communication style
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words are very important to low context, while high context surroundings are more important
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writing process
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prewriting, drafting, and revising
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barriers of communication
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bypassing, different frames of reference, lack of language skill and distractions
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frame of reference
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your frame formed by experiences, education and culture
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Communication
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a process of human beings responding to verbal/non verbal behavior
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Communication is a
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survival skill needed to maintain contact with the world
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Message
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the verbal and or non-verbal information being communicated through the communication process
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Sender
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the party who encodes (creates) and delivers the message
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Receiver
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the party that decodes (interprets) the message.
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Channel
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the mode or form used to send a message.
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Feedback
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the response of a receiver to a message . Can be verbal or non-verbal.
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Verbal
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Communication with words.
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Non-Verbal
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Communication without words.
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Forming Stage
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The stage where group members learn about each other and the task at hand
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Storming Stage
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Group members become more comfortable with each other, conflicts are going to arise and group members will establish roles.
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Norming Stage
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Group members establish rules about how they will achieve their goal.
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Performing Stage
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Reach a goal and implement the goal.
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Descriptive Headings
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identify a topic
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Heading
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a line of text serving to indicate what the passage below it is about
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Informative Headings
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headings that guide readers to think in a certain way about the topic
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Multimedia Document
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electronic document that contains a combination of text, graphics, photographs, audio, animation, video, and interactivity
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Sans Serif Typefaces
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There are no attributes (serifs) at the tips of the letters.
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Serif Typefaces
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include small flourishes, or strokes, at the tops and bottoms of each letter
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Subheadings
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a heading given to a subsection of a piece of writing
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Type Style
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the characteristic applied to a font, such as bold
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Typeface
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A common set of characteristics or designs associated with a particular set of type
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White Space
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Blank area where no elements are placed.
