question

Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his ¬¬¬¬_______.

answer

Conceptual skills

question

A managers _______skill is demonstrated in the way a manager relates to other people.

answer

Human

question

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

answer

Negotiator

question

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

answer

Intrapersonal

question

According to the text, what are the skills used by managers when performing the four functions of management?

answer

Conceptual, human, and technical

question

Managerial activity is often characterized by routine, continuity, and lengthy time-frame.

answer

False

question

Technical skills are utilized in the understanding and proficiency of general tasks.

answer

False

question

Recognizing the value of employees involves the organizing role of management.

answer

False

question

A project manager is also considered a staff manager because he or she is charged with coordinating people across several departments to accomplish a specific project.

answer

False

question

First-line managers are responsible for setting organizational goals, defining strategies for achieving them, monitoring and interpreting the external environment, and making decisions that affect the entire organization.

answer

False

question

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for on company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

answer

Contingency View

question

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

answer

Supply chain management

question

Beth Brant, production supervisor at Trustworthy tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

answer

Theory X Manager.

question

Positions organized in a hierarchy of authority is an important characteristic of

answer

Bureaucratic organizations.

question

The management science perspective emerged after WWII to treat problems associated with

answer

modern global warfare.

question

Scientific management developed a standard method for performing each job.

answer

True

question

A contingency view perceives every situation as unique.

answer

False

question

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

answer

False

question

Standardization of work and wage incentives are characteristics of behavioral science.

answer

False

question

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

answer

True

question

Culture can be defined as the ability to speak different languages.

answer

False

question

Employees of an organization are considered part of the general environment.

answer

False

question

Over the last four years, the weakened U.S. economy has had a devastating impact on small business.

answer

True

question

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

answer

True

question

McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.

answer

True

question

An object, act, or event that conveys meaning to others is referred to as a

answer

Symbol

question

What is likely to happen to organizations that pay little attention to either cultural values or business results?

answer

Unlikely to survive for long

question

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

answer

using a slogan to present their values to customers and employees.

question

All of these are a part of an organization's task environment Except

answer

Employers

question

Which of the following is Not a part of adapting the organization to changes in the environment for coping with high environmental uncertaintly?

answer

Advertising/public relations

question

Which of the following is a sociocultural factor in the international environment?

answer

Language

question

A country's physical facilities that support economic activities make up its

answer

Infrastructure

question

_____________places an emphasis on a worldwide perspective.

answer

Geocentric companies

question

In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)?

answer

China

question

What is exporting?

answer

All of these

question

When an organization has a humanistic attitude, it values employees as an end in themselves.

answer

True

question

The criterion traditionally used to classify countries as developed or developing is per capita income.

answer

True

question

Culture shock refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.

answer

False

question

The term "top of the pyramid" refers to the more than four billion people who earn the least, as defined by per capita income.

answer

False

question

A high performance orientation means that a society encourages toughness, assertiveness, and competitiveness.

answer

False

question

In the spokesperson role a manager forwards information to other organization members.

answer

False

question

Which of the following is an informational role according to mintzberg?

answer

Monitor Role

question

Standardization of work and wages incentives are characteristics of behavioral science

answer

False

question

Closed systems must interact with the environment to survive

answer

False

question

The raw materials that organizations use to produce its outputs are provided by customers

answer

False

question

An organization developed for the purpose of eliminating tariffs between Canada and the USA is called the The north American freedom of tariffs administration (NAFTA)

answer

False

question

According to Managers shoptalk in chapter 4 being on time for appointments is very important in brazil

answer

False

question

________matches with the postconventional level of personal moral development

answer

servent leadership

question

Free choice lies between the domains of codified law and ethics.

answer

False

question

In the definition of an organization, deliberately structured means being made up of two or more people and designed to achieve some outcomes.

answer

False

question

Managers need a new approach that relies less on command and control and more on communication and coordination in the new world or work.

answer

True

question

Mary Parker Follett thought of leadership as ____________ rather than techniques.

answer

People

question

According to mangers shoptalk of chapter 2, North American executives are more likely to use tools such as

answer

Strategic alliances and collaborative innovation.

question

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

answer

Achievement culture

question

The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

answer

True

question

The countries experiencing political, ethnic and religious stability face the greatest threat of violence.

answer

False

question

According to the GLOBE project, a society with a high performance orientation places high emphasis on performance and rewards people for performance improvements and excellence.

answer

True

question

Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.

answer

True

question

If something is ethical, it must not be illegal.

answer

False

question

All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.

answer

False

question

Juan Perez is the President of WV Railroad. His organization issues related to the environment, government regulation, and competition. He will need to rely primarily on his

answer

Conceptual skills

question

There are four companies to the system theory inputs, outputs, feedback and the customers

answer

False

question

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

answer

continuous improvement

question

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

answer

Sociocultural dimension

question

If a company emphasizes that "no purchase is complete until the customer is satisfied" then its

answer

using a slogan to present their values to customers and employees.

question

Which of the following is a sociocultural factor in the international environment?

answer

Language

question

A greenfield venture is an entry strategy in which the organization is involved in managing its production facilities in a foreign country.

answer

False

question

The great majority of managers operate at level two, the conventional level.

answer

True

question

Procedural justice requires that rules be state clearly, consistently and impartially and administered fairly.

answer

True

question

According to the book's model for judging corporate social performance, social responsibility is divided into what four sections?

answer

Discretionary, legal, economic, and ethical

question

Which of these is true about the policy a bank adopts towards its investing of depositor's money?

answer

It is an expression of its philosophy of social responsibility

question

Which of the following is not one of the Moral rights that could be considered during decision-making?

answer

The right to invade privacy

question

Which of these refers to procedural justice?

answer

The concept that rules should be clearly stated and consistently and impartially enforced.

question

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the

answer

moral-rights approach.

question

Level 3 of the Personal Moral Development model is Conventional.

answer

False

question

The moral agent is an individual who must make an ethical choice in an organization.

answer

True

question

Economic, legal , ethical, and discretionary responsibilities are the four areas of social responsibility, which can be used to evaluate corporate social performances.

answer

True

question

Utilitarian, individualism, moral-rights, and objective dualism are the four approaches that guide ethical decision-making.

answer

False

question

The great majority of managers operate at level two, the conventional level.

answer

True

question

____________ are associated with surface level of organizational culture.

answer

Manners of dress

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