Flashcards and Answers – MGT Chapter 4

question

The utilitarian rule states that an ethical decision is a decision that:
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produces the greatest good for the greatest number of people.
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An organization’s code of ethics is shaped by the ethics of the top managers of the organization.
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True
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When faced with a serious ethical dilemma, Michael chose a solution that created the greatest good for the greatest number of people. Michael used the utilitarian rule.
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True
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_____ have a claim on an organization because they bring to it their skills, expertise, and experience.
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Managers
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When faced with an ethical dilemma as a manager, Sam tries to reflect back on his upbringing to decide between right and wrong. Sam is reflecting on _____.
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individual ethics
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Under the utilitarian rule, an ethical decision is that which creates the greatest good for the greatest number of people.
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True
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The way a company’s managers view their duty to make decisions that enhance the well being of stakeholders is called organizational ethics.
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True
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The approach to social responsibility most likely to be taken by a typical large U.S. company is the _____ approach.
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accommodative
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A company demonstrating its social responsibility helps it build a good _____.
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reputation
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When Bob was calculating the yearly bonuses for his employees, he paid particular attention to the individual employee scores to ensure that they were based on performance and not favoritism. Which ethical rule was Bob following?
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Justice
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An obstructionist approach displays the highest level of social responsibility.
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False
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Bryan is the manager of a company which has been judged as having the best corporate reputation for two years in a row, based on a survey of country-wide consumers. This company is well known for its:
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ethical culture.
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Ethical beliefs lead to the development of laws and regulations.
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True
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Customers are stakeholders of an organization, but managers are not.
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False
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Though laws often change, ethical principles remain constant and do not change over time.
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False
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Managers are a vital stakeholder group because they are responsible for using a company’s resources to increase its performance and thus its stock price.
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True
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WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the _____ approach.
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defensive
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Unethical behavior:
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reduces a company’s performance.
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Unethical behavior:
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reduces a company’s performance.
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_____ can provide guidance when organizational members are uncertain about whether an action is ethical.
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Ethics ombudspeople
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Which approach to social responsibility is being implemented by a company that actively embraces the need to behave in socially responsible ways?
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Proactive
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According to the _____ approach, companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.
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accommodative
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_____ encourage employees to behave in a socially responsible manner.
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Ethical organizational cultures
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Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the _____ approach.
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proactive
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A person’s confidence and faith in another person’s goodwill is called:
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trust
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The moral principles and beliefs about what is the right or appropriate way to behave are known as _____.
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ethics
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Which of the following statements is true about the role of organizational culture?
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Ethics ombudspeople can provide guidance when organizational members are uncertain about whether an action is ethical.
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A manager responsible for communicating and teaching ethical standards to all employees and monitoring their conformity to those standards is called a(n) _____.
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ethics ombudsperson

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