MGT 301 Exam 4

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question
Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?
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face-to-face meeting
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Of the following, which medium is the richest?
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videoconference
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Of the following, which medium is the least rich?
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flier on a bulletin board
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A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation?
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newsletter
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Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?
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sender barrier
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Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?
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receiver barrier
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Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to communication.
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physical
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______ is likely to cause a semantic barrier to communication.
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Jargon
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The statement \"Young men are reckless\" reflects a(n) _____.
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stereotype
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Which of the following is a \"do\" when attempting to improve communication?
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Smile
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Compared to women, men tend to _____.
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be indirect when admitting fault
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Which of the following indicates how official communications should be routed?
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organizational chart
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A manager who is instructing his employee about work tasks is communicating _____.
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vertically
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The more management levels through which a message passes, the _____.
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more distorted the message may become
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The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.
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downward communication
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Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.
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horizontally
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The grapevine is _____.
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used by employees when threatened or insecure
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Which of the following is not a norm of the Millennial generation?
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desire to accept facts and authority at face value
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______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.
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Telepresence technology
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Which of the following is not a disadvantage of e-mail?
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sheer number that must be handled by the average worker
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All of the following are rules for using smartphones except _____.
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text during meetings or other conversations
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Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____.
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least controversial to most controversial
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A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.
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public speaking ability
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The introduction to a business speech should _____.
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get right to the point
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Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?
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feedback
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Which of the following is the best way to manage virtual teams?
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Focus on what is accomplished, not hours or locations.
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Which of the following is not a benefit of teamwork in an organization?
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increased stress
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Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____.
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formal group
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A data processing group is an example of a(n) _____.
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production team
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Which of the following is an important aspect when creating a self-managed team?
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Use some form of team compensation.
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The question the group is asking during the forming stage of group development is _____
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\"Why are we here?\"
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Depak's team was not making much progress on defining a new production process. Nicole was being very uncooperative. She did not agree with Depak's direction, and had not completed her tasks. This team is in what stage of group development?
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storming
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The question individuals ask during the norming stage of group development is _____
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\"What do the others expect me to do?\"
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Since hard feelings about group leadership and assignments had passed, Robin's group recently seemed to be relating much better. At the meeting tomorrow she should take advantage of this moment by _____.
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helping the team identify group goals and values
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Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____.
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have an awards ceremony
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Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense.
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credibility
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Which of the following is not a factor to help achieve team cohesiveness?
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Assign a large team of 16 to 20.
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Which of the following is a disadvantage of smaller groups?
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unfair work distribution
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Which of the following is an advantage of larger groups?
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ability to take advantage of division of labor and more resources
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Terry was part of an 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request, but had never actually helped with anything. This is likely an example of _____.
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social loafing
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Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.
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social fit
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Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is performing a ______ role.
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task
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Someone at a team meeting who says, \"Let's hear from those who oppose this plan,\" is performing a ______ role.
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maintenance
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Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role.
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maintenance
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When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing _____.
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groupthink
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Which of the following is not characteristic of workgroups with excessive conflict?
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creativity
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Workplace performance is maximized when _____.
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conflict is at a moderate level
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Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from _____.
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clash of personality, values, and attitudes
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The disadvantage of the ______ conflict-handling style is that it is very time-consuming.
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collaborating
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When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.
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improved workplace cohesiveness
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David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has _____.
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poor leader-member relations
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Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has _____.
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weak position power
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According to the contingency model, a relationship-oriented leadership style works best in ______ situations.
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moderate-control
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Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely _____.
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low
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Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style.
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task-oriented
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\"Do my subordinates accept me as a leader?\" This question reflects which of the following dimensions of situational control?
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leader-member relations
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Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Kim has _____.
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high situational control
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According to Fiedler's contingency model, ______ situation control favors a leader who is ______- oriented.
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moderate; relationship
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In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
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move to a more suitable situation
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According to House's revised path-goal theory, a leader's style should vary depending on which of the following?
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employee characteristics and environmental factors
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Which of the following is not an employee characteristic of relevance in path-goal theory?
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position power
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Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33% over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.
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supportive
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Pat is something of a cheerleader around his team. He shares his vision and expresses his confidence in their ability to achieve it. He is quick to compliment and acknowledge their accomplishments, and is enthusiastic about their successes. According to revised path-goal theory, Pat is using a(n) ______ leadership style.
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value-based
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House's revision of his theory puts more emphasis on the need for leaders to foster _____.
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intrinsic motivation through empowerment
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Revised path-goal theory indicates to managers that they must consider _____.
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modifying their leadership style to fit employee and task characteristics
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Transformational leadership is positively associated with all the following except _____.
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less commitment to organizational change
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Which of the following is a characteristic of transformational leaders?
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They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.
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Charismatic leadership is now considered part of ______ leadership.
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transformational
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Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.
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transformational
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Which of the following is not positively associated with transformational leadership, according to research?
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less group cohesion
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In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.
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in-group
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Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
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servant
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Amy, the manager of a branch location of a large travel firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Amy could best be described as which type of leader?
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servant
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______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
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E-leaders
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Research shows that followers seek and admire leaders who create feelings of _____.
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significance
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Before the fall term began, professors at Hillview College were required to fill out numerous forms, ranging from performance objectives, surveys, reports to lists of summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This is an example of which barrier to successful control?
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overemphasis on paperwork
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Which of the following is a mechanism that contributes to a measurement-managed company's success?
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developing focus and alignment between individual, unit, and strategic performance
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Which of the following is not a perspective of the balanced scorecard?
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external processes
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According to Kaplan and Norton, \"_______ show the cause-and-effect links by which specific improvements create desired outcomes.\"
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Strategy maps
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Some managers use _____, which provides four indicators with which organizations can set goals and measure performance.
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the balanced scorecard
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Which of the following is not one of the reasons that control is needed in an organization?
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to eliminate the need for teamwork
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Tactical control is performed mainly by _____.
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middle managers
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ROI is a(n) _____.
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return ratio
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Which of the following is not a principle of Deming management?
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Companies should determine which workers are to blame for problems.
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Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?
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Take corrective action.
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Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ______ control.
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bureaucratic
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Which of the following is not a financial control?
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RATER
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A sales forecast is an example of an organizational control from the _____ area.
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informational
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Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale?
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assurance
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Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed- circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of _____.
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overemphasis on one instead of multiple approaches
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At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.
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standards
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Which of the following is not a characteristic of a successful control system?
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inflexible to optimize control
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The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.
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variable or flexible
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Which of the following areas of control for organizations exerts informal control?
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cultural
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Current assets, fixed assets, and liabilities are all part of an organization's _____.
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balance sheet
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Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10%. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?
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overemphasis on means instead of ends
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At Panther Lighting Fixtures, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
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too little employee participation
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Standards are best measured when they are _____.
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quantifiable
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Typically, operational control is accomplished through reports issued _____.
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daily
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Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?
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financial perspective
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