MGT 301 Exam 4
Unlock all answers in this set
Unlock answersquestion
Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?
answer
face-to-face meeting
question
Of the following, which medium is the richest?
answer
videoconference
question
Of the following, which medium is the least rich?
answer
flier on a bulletin board
question
A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation?
answer
newsletter
question
Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?
answer
sender barrier
question
Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?
answer
receiver barrier
question
Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to communication.
answer
physical
question
______ is likely to cause a semantic barrier to communication.
answer
Jargon
question
The statement \"Young men are reckless\" reflects a(n) _____.
answer
stereotype
question
Which of the following is a \"do\" when attempting to improve communication?
answer
Smile
question
Compared to women, men tend to _____.
answer
be indirect when admitting fault
question
Which of the following indicates how official communications should be routed?
answer
organizational chart
question
A manager who is instructing his employee about work tasks is communicating _____.
answer
vertically
question
The more management levels through which a message passes, the _____.
answer
more distorted the message may become
question
The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.
answer
downward communication
question
Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.
answer
horizontally
question
The grapevine is _____.
answer
used by employees when threatened or insecure
question
Which of the following is not a norm of the Millennial generation?
answer
desire to accept facts and authority at face value
question
______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.
answer
Telepresence technology
question
Which of the following is not a disadvantage of e-mail?
answer
sheer number that must be handled by the average worker
question
All of the following are rules for using smartphones except _____.
answer
text during meetings or other conversations
question
Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____.
answer
least controversial to most controversial
question
A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.
answer
public speaking ability
question
The introduction to a business speech should _____.
answer
get right to the point
question
Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?
answer
feedback
question
Which of the following is the best way to manage virtual teams?
answer
Focus on what is accomplished, not hours or locations.
question
Which of the following is not a benefit of teamwork in an organization?
answer
increased stress
question
Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____.
answer
formal group
question
A data processing group is an example of a(n) _____.
answer
production team
question
Which of the following is an important aspect when creating a self-managed team?
answer
Use some form of team compensation.
question
The question the group is asking during the forming stage of group development is _____
answer
\"Why are we here?\"
question
Depak's team was not making much progress on defining a new production process. Nicole was being very uncooperative. She did not agree with Depak's direction, and had not completed her tasks. This team is in what stage of group development?
answer
storming
question
The question individuals ask during the norming stage of group development is _____
answer
\"What do the others expect me to do?\"
question
Since hard feelings about group leadership and assignments had passed, Robin's group recently seemed to be relating much better. At the meeting tomorrow she should take advantage of this moment by _____.
answer
helping the team identify group goals and values
question
Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____.
answer
have an awards ceremony
question
Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense.
answer
credibility
question
Which of the following is not a factor to help achieve team cohesiveness?
answer
Assign a large team of 16 to 20.
question
Which of the following is a disadvantage of smaller groups?
answer
unfair work distribution
question
Which of the following is an advantage of larger groups?
answer
ability to take advantage of division of labor and more resources
question
Terry was part of an 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request, but had never actually helped with anything. This is likely an example of _____.
answer
social loafing
question
Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.
answer
social fit
question
Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is performing a ______ role.
answer
task
question
Someone at a team meeting who says, \"Let's hear from those who oppose this plan,\" is performing a ______ role.
answer
maintenance
question
Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role.
answer
maintenance
question
When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing _____.
answer
groupthink
question
Which of the following is not characteristic of workgroups with excessive conflict?
answer
creativity
question
Workplace performance is maximized when _____.
answer
conflict is at a moderate level
question
Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from _____.
answer
clash of personality, values, and attitudes
question
The disadvantage of the ______ conflict-handling style is that it is very time-consuming.
answer
collaborating
question
When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.
answer
improved workplace cohesiveness
question
David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has _____.
answer
poor leader-member relations
question
Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has _____.
answer
weak position power
question
According to the contingency model, a relationship-oriented leadership style works best in ______ situations.
answer
moderate-control
question
Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely _____.
answer
low
question
Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style.
answer
task-oriented
question
\"Do my subordinates accept me as a leader?\" This question reflects which of the following dimensions of situational control?
answer
leader-member relations
question
Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Kim has _____.
answer
high situational control
question
According to Fiedler's contingency model, ______ situation control favors a leader who is ______- oriented.
answer
moderate; relationship
question
In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
answer
move to a more suitable situation
question
According to House's revised path-goal theory, a leader's style should vary depending on which of the following?
answer
employee characteristics and environmental factors
question
Which of the following is not an employee characteristic of relevance in path-goal theory?
answer
position power
question
Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33% over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.
answer
supportive
question
Pat is something of a cheerleader around his team. He shares his vision and expresses his confidence in their ability to achieve it. He is quick to compliment and acknowledge their accomplishments, and is enthusiastic about their successes. According to revised path-goal theory, Pat is using a(n) ______ leadership style.
answer
value-based
question
House's revision of his theory puts more emphasis on the need for leaders to foster _____.
answer
intrinsic motivation through empowerment
question
Revised path-goal theory indicates to managers that they must consider _____.
answer
modifying their leadership style to fit employee and task characteristics
question
Transformational leadership is positively associated with all the following except _____.
answer
less commitment to organizational change
question
Which of the following is a characteristic of transformational leaders?
answer
They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.
question
Charismatic leadership is now considered part of ______ leadership.
answer
transformational
question
Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.
answer
transformational
question
Which of the following is not positively associated with transformational leadership, according to research?
answer
less group cohesion
question
In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.
answer
in-group
question
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
answer
servant
question
Amy, the manager of a branch location of a large travel firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Amy could best be described as which type of leader?
answer
servant
question
______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
answer
E-leaders
question
Research shows that followers seek and admire leaders who create feelings of _____.
answer
significance
question
Before the fall term began, professors at Hillview College were required to fill out numerous forms, ranging from performance objectives, surveys, reports to lists of summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This is an example of which barrier to successful control?
answer
overemphasis on paperwork
question
Which of the following is a mechanism that contributes to a measurement-managed company's success?
answer
developing focus and alignment between individual, unit, and strategic performance
question
Which of the following is not a perspective of the balanced scorecard?
answer
external processes
question
According to Kaplan and Norton, \"_______ show the cause-and-effect links by which specific improvements create desired outcomes.\"
answer
Strategy maps
question
Some managers use _____, which provides four indicators with which organizations can set goals and measure performance.
answer
the balanced scorecard
question
Which of the following is not one of the reasons that control is needed in an organization?
answer
to eliminate the need for teamwork
question
Tactical control is performed mainly by _____.
answer
middle managers
question
ROI is a(n) _____.
answer
return ratio
question
Which of the following is not a principle of Deming management?
answer
Companies should determine which workers are to blame for problems.
question
Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?
answer
Take corrective action.
question
Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ______ control.
answer
bureaucratic
question
Which of the following is not a financial control?
answer
RATER
question
A sales forecast is an example of an organizational control from the _____ area.
answer
informational
question
Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale?
answer
assurance
question
Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed- circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of _____.
answer
overemphasis on one instead of multiple approaches
question
At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.
answer
standards
question
Which of the following is not a characteristic of a successful control system?
answer
inflexible to optimize control
question
The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.
answer
variable or flexible
question
Which of the following areas of control for organizations exerts informal control?
answer
cultural
question
Current assets, fixed assets, and liabilities are all part of an organization's _____.
answer
balance sheet
question
Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10%. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?
answer
overemphasis on means instead of ends
question
At Panther Lighting Fixtures, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
answer
too little employee participation
question
Standards are best measured when they are _____.
answer
quantifiable
question
Typically, operational control is accomplished through reports issued _____.
answer
daily
question
Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?
answer
financial perspective
