question

Members of a team in a company need to understand business processes since they need to evaluate new technologies.

answer

TRUE

question

Creating an abstraction or model of their company's current process helps a team have an informed and better discussion about developing new business processes.

answer

TRUE

question

A ________ is a network of activities for accomplishing a business function. A) process capital B) task force C) business portfolio D) business process

answer

D) business process

question

In the swimlane format, the specific tasks that need to be accomplished as part of a business process are known as ________. A) decisions B) resources C) activities D) databases

answer

C) activities

question

A ________ is a subset of the activities in a business process that is performed by an actor. A) sequence flow B) resource C) swimlane D) role

answer

D) role

question

Activities within a business process are shown in ________. A) circles B) rectangles with rounded corners C) squares D) diamonds with rounded corners

answer

B) rectangles with rounded corners

question

According to the business process modeling notation standard, the start of a business process is symbolized by a ________. A) circle having a thick border B) circle having a narrow border C) square having a thick border D) square having a narrow border

answer

B) circle having a narrow border

question

Which of the following statements is true about roles in a business process? A) A role is the superset of the activities in a business process. B) Roles are grouped in swimlane diagrams according to the number of actors involved. C) The name of a role is written at the top of a swimlane. D) A particular role can be fulfilled by just one person.

answer

C) The name of a role is written at the top of a swimlane.

question

Which of the following statements is true of the swimlane format? A) It lists the names of actors on the top to specify individual roles. B) It specifies the tasks that need to be accomplished as part of a business process. C) It illustrates the flow of activities involved in a business process using grids. D) It uses numerals to indicate the start and end of a business process.

answer

B) It specifies the tasks that need to be accomplished as part of a business process.

question

According to the business process modeling notation, the end of a business process is symbolized by a ________. A) circle having a thick border B) circle having a narrow border C) square having a thick border D) square having a narrow border

answer

A) circle having a thick border

question

A(n) ________ is a collection of data that is stored within a business process. A) repository B) sequence flow C) activity D) resource

answer

A) repository

question

________ represent the movement of data from one activity to another. A) Data charts B) Data buses C) Data modules D) Data flows

answer

D) Data flows

question

According to the business process modeling notation standard, an activity with a boxed plus sign inside it indicates a ________. A) subprocess B) data flow C) sequence flow D) data repository

answer

A) subprocess

question

Which of the following statements is true about business process modeling notation? A) Sequence flows are indicated by dashed lines. B) Data flows are indicated by solid labeled lines. C) A circle with thin border represents a decision. D) The medium of data flow is represented by thick solid lines.

answer

D) The medium of data flow is represented by thick solid lines.

question

A role is a subset of activities in a business process.

answer

TRUE

question

Swimlane diagram is a graphical arrangement in which all the activities for a given role are shown in a single vertical lane.

answer

TRUE

question

In some business cases, a role can be fulfilled by an information system.

answer

TRUE

question

According to the business process modeling notation standard, the start of a business process is symbolized by a circle having a thick border.

answer

FALSE

question

According to the business process modeling notation standard, the end of a business process is symbolized by a circle having a narrow border.

answer

FALSE

question

According to the business process modeling notation standard, solid lines between activities are called sequence flows.

answer

TRUE

question

A collection of files on the Internet is a repository.

answer

TRUE

question

Data flows represent the movement of data from one activity to another.

answer

TRUE

question

A repository can be printed records stored in a shoebox or a collection of files in the cloud.

answer

TRUE

question

In a business process modeling notation diagram, the medium of data delivery is very important.

answer

FALSE

question

What is a business process? How are business process modelling notations used in business processes?

answer

A business process is a network of activities for accomplishing a business function. The business process modelling notation is an international standard for creating business process diagrams. These notations are used in the constructing diagrams of business processes.

question

Briefly describe activities and roles in swimlane format.

answer

Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane. Each swimlane has activities, which are specific tasks that need to be accomplished as part of the process. A role is a subset of the activities in a business process that is performed by an actor, which is a person, group, department, organization, or information system. The name of the role is written at the top of a swimlane, not people's names. This is because a given role may be fulfilled by many people, or the organization may change the people who are assigned to a given role.

question

Briefly describe a repository.

answer

A repository is a collection of data that is stored within a business process. A repository can be a cardboard box, a notebook, a list, an Excel spreadsheet, a database, or even a collection of databases. For the purpose of documenting a business process, the particular medium in which repository data is stored is unimportant.

question

Briefly describe data flows.

answer

According to the business process modeling notation (BPMN), the labeled dashed lines are called data flows. They represent the movement of data from one activity to another. The data can be delivered via email, text message, over the phone, by fax, or by some other means. In a BPMN diagram, the medium of the data delivery is also unimportant.

question

________ is the ratio of benefits to costs. A) Effectiveness B) Efficiency C) Scalability D) Performance rating

answer

B) Efficiency

question

Which of the following statements is true of the dimensions to measure process quality? A) Process effectiveness is determined by the ratio of benefits to costs. B) An effective business process enables an organization to accomplish its strategy. C) If two versions of a business process create the same benefit, the higher cost version is more efficient. D) Cost of infrastructure is not included under cost of business process.

answer

B) An effective business process enables an organization to accomplish its strategy.

question

The outermost components of the information systems framework ________. A) can take action B) can be automated to reduce human intervention C) form a bridge between the human and computer sides D) represent sunk costs

answer

A) can take action

question

The software and procedure components of the information systems framework are ________. A) actors B) sets of instructions C) the outermost components D) bridges between the human side and the computer side

answer

B) sets of instructions

question

The ________ component of the information systems framework provides instructions for people. A) procedure B) software C) hardware D) data

answer

A) procedure

question

In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right. A) hardware B) software C) procedure D) data

answer

D) data

question

Which of the following components of an information system play the role of actors? A) software and people B) procedures and people C) data and people D) hardware and people

answer

D) hardware and people

question

When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________. A) outsourced B) automated C) documented D) systematized

answer

B) automated

question

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework. A) software side to the human side B) data side to the procedure side C) human side to the computer side D) software side to the hardware side

answer

C) human side to the computer side

question

Which of the following statements is true of using an information system to improve process quality? A) Information systems that are most user friendly are also most cost effective. B) Information systems are most effective at improving process quality if they are developed solely by technical personnel. C) Information systems can improve process efficiency but not process effectiveness. D) Information systems that are labor saving may not be efficient.

answer

D) Information systems that are labor saving may not be efficient.

question

Process effectiveness and process efficiency are the two dimensions in which the process quality can be measured.

answer

TRUE

question

An effective business process enables an organization to accomplish its strategy.

answer

TRUE

question

Effectiveness is the ratio of benefits to costs.

answer

FALSE

question

An activity is considered to be automated when it is characterized by people following procedures.

answer

FALSE

question

The outermost components of the symmetrical five-component framework of information systems are data and procedures.

answer

FALSE

question

In the five-component framework of information systems, the actors are hardware and people.

answer

TRUE

question

In the five-component framework of an information system (IS), data is the bridge between the computer side and the human side.

answer

TRUE

question

In an information systems framework, data is considered to be a part of the computer side.

answer

FALSE

question

In an information systems framework, software and procedure components are both sets of instructions.

answer

TRUE

question

Procedures act as the bridge between the computer and human sides of the five-component framework of an information system (IS).

answer

FALSE

question

Automation is the process in which the work is transferred from human side to computer side.

answer

TRUE

question

Automation moves work from the software component to the hardware component.

answer

FALSE

question

One of the major benefits of an information system is that it improves process quality.

answer

TRUE

question

Information systems can improve process efficiency but not process effectiveness.

answer

FALSE

question

Describe the process of automation against the background of the five-component framework of an information system.

answer

The five components of an information system are hardware, software, data, procedures, and people. They are arranged symmetrically in the framework. The outermost components, hardware and people, are both actors-they take action. The software and procedure components are both sets of instructions: Software is instructions for hardware, and procedures are instructions for people. Finally, data is the bridge between the computer side on the left and the human side on the right. When an activity in a business process is handled by an automated system, it means that work formerly done by people following procedures has been moved so that computers now do that work by following instructions in software. Thus, the automation of a process activity consists of moving work from the right-hand side of the five-component information system (IS) framework to the left.

question

Describe the benefits of using an information system to store vendor and product-related data.

answer

In order to select a vendor, a buyer has to gather data about vendors and products, make analyses of costs and margins, and store the results of those analyses. If an information system (IS) is not used to store these results, accessing past records and results will require a manual search. An IS makes the process of finding reliable data and reports faster and more reliable, improving the efficiency and quality of the business process.

question

________ is defined as recorded facts or figures. A) Information B) Substance C) Data D) Content

answer

C) Data

question

John's height is 6 feet 3 inches. This is a type of ________. A) data B) information C) procedure D) content

answer

A) data

question

The fact that Joe works nine hours per day is an example of ________. A) sample B) content C) information D) data

answer

D) data

question

People can perceive different information from the same data.

answer

TRUE

question

Repositories are collections of data.

answer

TRUE

question

Data presented in a meaningful context is known as information.

answer

TRUE

question

Information is data processed by grouping, comparing, or other similar operations.

answer

TRUE

question

Data is knowledge derived from information.

answer

FALSE

question

Average wage is knowledge that can be derived from the data of individual wages.

answer

TRUE

question

Define information.

answer

The most common definition of information is that information is knowledge derived from data. It can also be defined as the data presented in a meaningful context. The data can be processed by summing, ordering, averaging, grouping, comparing, or other similar operations.

question

Explain data with an example.

answer

Data is defined as recorded facts or figures. Information is knowledge derived from data. The facts that an employee of an organization earns $17.50 per hour and that another employee of the same organization earns $25.00 per hour are examples of data.

question

Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected? A) relevant information B) measurable information C) accurate information D) timely information

answer

C) accurate information

question

The effectiveness of new online ad programs needs to be evaluated based on the frequency at which a customer clicks those ads. Identify the most effective and efficient method to analyze this data. A) The click ratios must be tracked in real time. B) The data must be saved in batches and processed a few hours later. C) The clicks can be monitored for a short period of time and can be integrated for the total time. D) The sample time at which the maximum data is accumulated is assumed to prevail for the entire cycle.

answer

B) The data must be saved in batches and processed a few hours later.

question

Which of the following is a characteristic of good data? A) It must be available in the cloud storage. B) It must be more than just barely sufficient. C) It must be based on incomplete data. D) It must be contextually relevant.

answer

D) It must be contextually relevant.

question

Which of the following statements is true about data characteristics of quality information? A) Information systems that produce real-time data are less expensive than those that produce data at a later time. B) The timeliness of information can be measured against events. C) Accurate information can be conceived from inaccurate data. D) Data that appears on any Web page is reliable.

answer

B) The timeliness of information can be measured against events.

question

Which of the following information is good information for the CEO of a call center? A) hourly variance reports of performance parameters in each queue B) daily report of calls attended by each employee C) real-time information about the average time spent per call by employees D) department-level averages of revenue generation figures

answer

D) department-level averages of revenue generation figures

question

________ information is information that directly pertains both to the context and to the subject. A) Timely B) Relevant C) Measurable D) Expensive

answer

B) Relevant

question

Which of the following statements is true regarding the characteristics of good information? A) Information needs to be more than just barely sufficient for the purpose for which it is generated. B) Information must hold an appropriate relationship between its cost and value. C) Accurate information can be based on incomplete data. D) Good information is just recorded facts and figures.

answer

B) Information must hold an appropriate relationship between its cost and value.

question

As long as information is relevant and timely, it need not always be complete.

answer

FALSE

question

Data delivered with active graphics need not be cross-checked for accuracy.

answer

FALSE

question

Accurate information is based on correct and complete data, and has been processed correctly.

answer

TRUE

question

Users develop work-arounds when data from an information system is unreliable.

answer

TRUE

question

Timeliness of information can be measured against a calendar.

answer

TRUE

question

The quality of thinking determines the quality of the information that is produced.

answer

TRUE

question

Data needs to be sufficient for the purpose for which it is generated, but just barely so.

answer

TRUE

question

Accurate data should be relevant both to the context and to the subject.

answer

TRUE

question

All data about an organization are relevant to the higher management.

answer

FALSE

question

For data to be worth its cost, an appropriate relationship must exist between the cost of data and its value.

answer

TRUE

question

Information systems should not be subject to the same financial analyses to which other assets are subjected.

answer

FALSE

question

Describe accurate information. Why does an information system that provides accurate information crucial to an organization?

answer

Good information is accurate information, which is based on correct and complete data, and it has been processed correctly as expected. Accuracy is crucial; business professionals must be able to rely on the results of their information systems. The IS function can develop a bad reputation in an organization if a system is known to produce inaccurate data. In such a case, the information system becomes a waste of time and money as users develop work-arounds to avoid the inaccurate data.

question

Explain the importance of timeliness of information in an organization.

answer

Good information requires that data be available in time for its intended use. A monthly report that arrives six weeks late is most likely useless. In such a case, the data has arrived long after the decisions that needed that information have been made. An information system that sends a poor customer credit report after the goods have been shipped is unhelpful and frustrating. Timeliness can be measured against a calendar (six weeks late) or against events (for example, before shipping).

question

In some cases, developing systems that provide data in near real time is much more difficult and expensive than producing data a few hours later. Provide an example that supports this statement.

answer

A person who works in marketing needs to be able to assess the effectiveness of new online ad programs. He or she wants an information system that will not only deliver ads over the Web, but one that will also enable him or her to determine how frequently customers click on those ads. In this case, determining click ratios in near real time will be very expensive; saving the data in a batch and processing it some hours later will be much easier and cheaper. If the user can manage with data that is a day or two old, the system will be easier and cheaper to implement.

question

Describe relevant data. Explain the importance of relevant data in an organizational context.

answer

Relevant data is data that directly pertains to both the context and the subject. Considering context, a CEO needs data that is summarized to an appropriate level for his or her job. A list of the hourly wage of every employee in the company is unlikely to be useful. More likely, the CEO needs average wage information by department or division. A list of all employee wages is irrelevant in this context. Data should also be relevant to the subject at hand. If data about short-term interest rates is required to find a possible line of credit, then a report that shows 15-year mortgage interest rates is irrelevant.

question

Why is it important for data to be just barely sufficient?

answer

Data needs to be sufficient for the purpose for which it is generated, but just barely so. People are inundated with data; one of the critical decisions that people make each day is what data to ignore. The higher one rises into management, the more data one will be given, and because there is only so much time, the more data one will need to ignore. So data should be sufficient, but just barely.

question

What are the costs associated with data? When is data considered to be worth its cost?

answer

Data is not free. There are costs for developing an information system, costs of operating and maintaining that system, and costs of time and salary for reading and processing the data the system produces. For data to be worth its cost, an appropriate relationship must exist between the cost of data and its value.

question

________ are useful when a team needs to meet on some topic but everyone cannot meet at the same time. A) Blogs B) Discussion forums C) Wikis D) Surveys

answer

B) Discussion forums

question

Discussion forums are one of the nice-to-have features in a collaboration tool.

answer

TRUE

question

Why should a team choose to use a collaboration information system?

answer

Collaboration is critical in business, and numerous software vendors and open source developers have created computer programs to facilitate various collaborative tasks. Once a team learns how to use the tools and has developed procedures for using them, teamwork will be easier. The team will no longer need to get everyone together face-to-face. It will no longer lose documents; it will be able to determine who is contributing and who is not. Another reason for using collaboration tools is that it will create better results. Such systems facilitate feedback and iteration. Each team member can produce documents, and others can comment and make revisions to them.

question

Synchronous communication is said to occur if ________. A) communication occurs between people in different time zones B) there is a flow of communication according to the hierarchical structure C) members of various teams work on the same task D) all members of a team meet at the same time

answer

D) all members of a team meet at the same time

question

Which of the following is an example of synchronous communication? A) email B) team survey C) multiparty text chat D) discussion forum

answer

C) multiparty text chat

question

________ communication occurs when team members do not meet at the same time. A) Asynchronous B) Synchronous C) Procedural D) Nonprocedural

answer

A) Asynchronous

question

Which of the following is an example of asynchronous communication? A) multiparty text chat B) videoconferencing C) email D) webinar

answer

C) email

question

If participants do not meet in the same place, and possibly not at the same time, it can be regarded as a ________ meeting. A) concurrent B) parallel C) synchronous D) virtual

answer

D) virtual

question

If a virtual meeting is synchronous, participants can interact with each other through ________. A) discussion forums B) videoconferencing C) email D) team surveys

answer

B) videoconferencing

question

________ are virtual meetings in which attendees view one of the attendees' computer screens for formal and organized presentations. A) Discussion forums B) Screen-sharing applications C) Conference calls D) Webinars

answer

D) Webinars

question

________ is a type of asynchronous communication in which a group member can post an entry, an idea, a comment, or a question, and other group members respond to it later, at their convenience. A) Multiparty text chat B) Videoconferencing C) Webinar D) Discussion forum

answer

D) Discussion forum

question

________ is a type of asynchronous communication where one person creates a list of questions to which other users respond. A) Multiparty text chat B) Team survey C) Webinar D) Whiteboard

answer

B) Team survey

question

Asynchronous communication occurs when team members do not meet at the same time.

answer

TRUE

question

A face-to-face meeting is an example of asynchronous communication.

answer

FALSE

question

Virtual meetings can be synchronous or asynchronous.

answer

TRUE

question

Wikis are a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation.

answer

FALSE

question

Videoconferencing is likely to be less intrusive than text chat.

answer

FALSE

question

Email is a tool used for synchronous communication.

answer

FALSE

question

In team surveys, one team member creates a list of questions and the other team members respond.

answer

TRUE

question

Explain synchronous and asynchronous communications in organizations with examples.

answer

Synchronous communication occurs when all team members meet at the same time. Face-to-face meetings and conference calls are examples of synchronous communication. Asynchronous communication occurs when team members do not meet at the same time. Email, discussion forums, and team surveys are examples of asynchronous communication. Virtual meetings in which participants do not meet in the same place and possibly not at the same time can be both synchronous and asynchronous. If the virtual meeting is synchronous (all meet at the same time), participants can use conference calls, webinars, or multiparty text chat. A webinar is a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation. Videoconferencing is another synchronous method. When a team must meet asynchronously, most members try to communicate via email.

question

Which of the following is a content sharing technique which is least effective for collaborations in which there are many document versions or for which there is a desire for content control? A) email with attachments B) Microsoft SharePoint C) Google Docs D) file server

answer

A) email with attachments

question

Which of the following statements is true of shared content with version management? A) Content sharing methods that provide version management cannot accommodate concurrent work. B) Version management systems provide version control. C) Version management makes it impossible to know when and by whom the document was changed. D) Content sharing systems that provide version management can track changes to documents.

answer

D) Content sharing systems that provide version management can track changes to documents.

question

Which of the following tools helps share content with version management features? A) Skype B) Google Docs C) emails with attachments D) file server

answer

B) Google Docs

question

Which of the following statements is true of Google Drive? A) Users receive an email when a document is made available to them. B) Documents are stored on the Google Drive server. C) Document revisions are tracked with extensive details of changes made. D) Microsoft Excel documents cannot be uploaded to Google Drive.

answer

A) Users receive an email when a document is made available to them.

question

Which of the following systems provides version control while sharing content? A) Microsoft SharePoint B) LinkedIn C) emails with attachments D) locked files hard disks

answer

A) Microsoft SharePoint

question

In version control systems, shared documents are placed into shared directories called ________. A) vaults B) libraries C) workspaces D) records

answer

B) libraries

question

Which of the following statements is true of Microsoft SharePoint? A) It does not facilitate permission-limited activity. B) It converts shared documents to the Google Docs format. C) It facilitates the continuation of workflow defined for a document even when any of its members disapproves the document. D) It does not allow users to edit a document if it has been checked out by another user.

answer

D) It does not allow users to edit a document if it has been checked out by another user.

question

The degree of version management is very high in email with attachments.

answer

FALSE

question

Storing documents on servers is better than using email attachments because documents have a single storage location.

answer

TRUE

question

Version management systems facilitate tracking changes to documents and provide features and functions to accommodate concurrent work.

answer

TRUE

question

A Google account or a Gmail account is not essential to access Google Drive.

answer

FALSE

question

Version management systems provide version control.

answer

FALSE

question

In version control systems, shared documents are placed in shared directories, sometimes called libraries.

answer

TRUE

question

The document checkout feature in SharePoint allows users to simultaneously edit documents.

answer

FALSE

question

Workflows cannot be defined on Microsoft SharePoint for multistage business processes.

answer

FALSE

question

What is version management and why is it important?

answer

Every collaborative project involves sharing of content. Although email is simple, easy, and readily available, it will not suffice for collaborations in which there are many document versions or for which there is a desire for content control. Storing documents on servers is better than using email attachments because documents have a single storage location. They are not scattered in different team members' email boxes. However, without any version management it will be impossible to know who changed the document and when. Version management is a technique used for sharing electronic content. Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work. Google Drive and Microsoft One Drive are examples of systems that provide version management.

question

Explain version control with a simple example.

answer

Version control is the process of limiting the actions that can be taken by a particular user on shared documents. Version management systems improve the tracking of shared content and potentially eliminate problems caused by concurrent document access. They do not, however, provide version control. With version control systems, each team member is given an account with a set of permissions. Shared documents are placed into shared directories, which are sometimes called libraries. Furthermore, document directories can be set up so that users are required to check out documents before they can modify them. When a document is checked out, no other user can obtain it for the purpose of editing it. Once the document has been checked in, other users can obtain it for editing. Microsoft SharePoint is the most popular version control application for general business.

question

Which of the following statements is true of collaboration tools? A) Team members cannot request SharePoint to send emails when certain events occur. B) Google Grid permits only the uploader to make changes to a task list and does not allow simultaneous edits. C) The standard task list in SharePoint can readily be modified to include user-customized columns using SharePoint. D) Google Grid allows only one user to edit a document at a time.

answer

C) The standard task list in SharePoint can readily be modified to include user-customized columns using SharePoint.

question

Which of the following statements is true of Google Grid? A) It restricts the edit permission on documents to the creator of tasks. B) It does not allow simultaneous edits. C) It deals with video and audio files. D) It provides version history showing the changes made by users to task lists.

answer

D) It provides version history showing the changes made by users to task lists

question

The alerts feature in SharePoint ________. A) sends a team member an email whenever a task is assigned to him or her B) requires team members to check the task list for new tasks every hour C) does not support customization of email requests D) can send emails only when an existing task is deleted

answer

A) sends a team member an email whenever a task is assigned to him or her

question

SharePoint can be configured to send email alerts when certain events occur.

answer

TRUE

question

SharePoint includes a built-in content type for managing task lists that provides robust and powerful features.

answer

TRUE

question

Explain the importance of Microsoft SharePoint in task management.

answer

Microsoft SharePoint has a robust task management capability. It contains a built-in content type for managing task lists that provides powerful features. The standard task list stores data such as title, assigned to, due date, status, predecessors, and other useful task data. Users can also add their own data to the default format of the task list. With SharePoint, it is possible to filter task lists to show only incomplete tasks, or only tasks that have been completed. Alerts are a feature in SharePoint task lists that can send emails to a team member when certain events occur. If a task is assigned to a person, alerts can send an email. This feature means that team members need not continually check the task list for new tasks.

question

With the ________ collaboration tool set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software. A) Minimal B) Optimal C) Good D) Comprehensive

answer

A) Minimal

question

With the ________ collaboration tool set, participants have the ability to conduct multiparty audio and video virtual meetings and the support for concurrent access to document, spreadsheet, and presentation files, but they will have to rely on third-party tools to use surveys, wikis, and blogs. A) Minimal B) Optimal C) Good D) Comprehensive

answer

C) Good

question

The ________ collaboration tool set has a large set of features, including content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors. A) Minimal B) Basic C) Good D) Comprehensive

answer

D) Comprehensive

question

Which of the following statements is true of collaboration tool sets? A) The Good collaboration tool set has built-in discussion boards. B) The Comprehensive collaboration tool set takes the longest time to learn. C) The Good collaboration tool set includes workflow control as an inbuilt feature. D) The Minimal collaboration tool set allows sharing of video files.

answer

B) The Comprehensive collaboration tool set takes the longest time to learn.

question

Which of the following statements is true of a product power curve for collaborative tool sets? A) A flat line on a power curve means the user is increasing the utility gained from the product. B) At time zero, the ideal power curve is at zero. C) The power curve of a Minimal collaboration tool set rises steadily with time. D) The power curve of a Comprehensive collaboration tool set has a longer flat spot in the beginning.

answer

D) The power curve of a Comprehensive collaboration tool set has a longer flat spot in the beginning.

question

With the Minimal collaboration tool set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software.

answer

TRUE

question

The Good collaboration tool set includes content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors.

answer

FALSE

question

In the product power curve, the Minimal product set has some power at time zero.

answer

TRUE

question

While using the Minimal collaboration tool set, it must be ensured that one user's work does not conflict with another's.

answer

TRUE

question

What are the three sets of collaboration tools?

answer

The three sets of collaboration tools are the Minimal, Good, and Comprehensive tool sets. Their features are as follows: 1. The Minimal collaboration tool set has the minimum possible set of tools. With this set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software. 2. With the Good collaboration tool set, a participant will have the ability to conduct multiparty audio and video virtual meetings, and he or she will also have support for concurrent access to document, spreadsheet, and presentation files. 3. The Comprehensive collaboration tool set has a full set of features, including content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors.

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