question

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

answer

false

question

Cathy works at Wendy's in the evenings as a part time employee. Her prime concerns would be enjoyable coworkers and a comfortable work environment.

answer

true

question

The stage in life and career determines the expected work values.

answer

true

question

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

answer

true

question

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

answer

true

question

Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.

answer

false

question

What employees actually do is captured by satisfaction with the work itself.

answer

true

question

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

answer

true

question

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

answer

false

question

Michael and Sara are joint secretaries for the inter college fest that is going to take place in their school. Michael tends to be very dominating and lets Sara handle only trivial tasks while he takes over the critical work. This situation can be an example of responsibility of outcomes.

answer

false

question

Job characteristics theory argues that variety, identity, significance, autonomy, and feedback result in high levels of the three psychological states, making work tasks more satisfying.

answer

true

question

Variety is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.

answer

false

question

Identity, as a core job characteristic, captures the belief that the job really matters.

answer

false

question

When your job provides autonomy, you view the outcomes as the result of careful instructions from your boss or a well-written manual of procedure rather than as the product of your efforts.

answer

false

question

Micromanagement is a form of autonomy.

answer

false

question

Most employees receive formal performance appraisals from their bosses but the feedback occurs once or maybe twice a year.

answer

true

question

Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety, more autonomous and significant jobs.

answer

false

question

Rather than influencing the strength of the relationships between variables, moderators directly affect other variables in the diagram.

answer

false

question

When employees are very talented and feel a strong need for growth, the core job characteristics do not have any effect.

answer

false

question

Sam is high school dropout who works with manually operated machines at JJ Engineering Works. He does not have the required skills or knowledge to work on the latest computer numerically controlled (CNC) machines. But letting him work on these CNC machines, will provide him more autonomy and variety and would therefore increase his job satisfaction.

answer

false

question

For an individual with high growth need strength, there is a strong positive correlation between satisfaction with the work itself and levels of the five core job characteristics.

answer

true

question

Enrichment efforts can heighten work accuracy and customer satisfaction, though training and labor costs tend to rise as a result of such changes.

answer

true

question

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

answer

false

question

Moods can be characterized in two ways: occupancy and engagement.

answer

false

question

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

answer

true

question

Passive recreation like watching TV would trigger flow states.

answer

false

question

According to the affective events theory, affective reactions are reactions that can influence work attitudes behaviors.

answer

true

question

According to the affective events theory, positive emotions may trigger spontaneous instances of counterproductive behavior.

answer

false

question

Service jobs are high in emotional labor.

answer

true

question

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

answer

true

question

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

answer

false

question

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

answer

true

question

Increases in salary or income have a stronger impact on life satisfaction than do increases in job satisfaction.

answer

false

question

The developers of the JDI survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

answer

false

question

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

answer

true

question

The good feeling that you have when you think of your job is

answer

job satisfaction

question

Workplace surveys suggest that satisfied employees are becoming more and more

answer

uncommon

question

_____ are those things that people consciously or subconsciously want to seek or attain.

answer

values

question

Which of the following work value categories involves helping others and working on moral causes?

answer

altruism

question

Having prestige, power over others, and fame are examples of the work value category termed as

answer

status

question

Which of the following is not part of the work value category termed as work itself?

answer

utilizing resources

question

Sally is getting established in her career and starting a family. Which of the following work value categories would be her most important concern?

answer

pay

question

Mark works as a top level manager. He feels a need to help others. Which of the following work value categories would be more important for him?

answer

altruism

question

Jennifer has been an achiever throughout her career. Now, she feels a need to be more creative. Which of the following work value categories is depicted in this situation?

answer

work itself

question

Which of the following theories argues that job satisfaction depends on whether an employee perceives that their job supplies the things that he or she values?

answer

value-percept

question

According to the value-percept theory, the relation between Dissatisfaction, Value importance and Value (want) is given by

answer

dissatisfaction = (Vwant - Vhave)*(Vimportance)

question

In value-percept theory, the strongest sense of dissatisfaction is created when there are _____ differences between wants and haves and when the value in question is ______.

answer

major; important

question

When it comes to pay satisfaction, most employees base their desired pay based on a consideration of

answer

their job duties and the pay to comparable colleagues

question

Which facet of job satisfaction brings more responsibility and increased work hours?

answer

promotion

question

According to the value-percept theory of job satisfaction, which of these is not a facet of job satisfaction?

answer

competition

question

According to the value- percept theory, for an employee to have high supervision satisfaction, which of the following is not critical?

answer

supervisor's leadership style

question

If the executives wait to receive bonuses until everyone else in the organization has received one, _____ is likely to increase.

answer

supervisor satisfaction

question

Coworker satisfaction by an employee is not affected if the coworker

answer

is ranked higher in order

question

Which of the following reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable?

answer

satisfaction with the work itself

question

The Woodhouse is a company, where employees' skills are assessed and growth opportunities are provided for skilled employees. This will likely increase

answer

satisfaction with the work itself

question

Best Consultants is an HR consulting company. They specialize in improving job satisfaction of employees. To achieve this in very short time and to take up many projects, they can only concentrate on three factors so as to deliver results effectively. Which set of three factors would you suggest?

answer

coworker satisfaction, supervision satisfaction and satisfaction with the work itself

question

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

answer

satisfaction with the work itself

question

Of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?

answer

pay satisfaction and promotion satisfaction

question

According to the Job Characteristics theory, the psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as

answer

meaningfulness of work

question

According to the job characteristics theory, the statement "I feel I am in charge of my team's work quality" would classify as

answer

responsibility for outcomes

question

Which of the following is true about knowledge of results?

answer

it reflects the extent to which employees know how well (or how poorly) they are doing

question

A student's report card is aimed at letting him know his performance in comparison to others in his class. Similarly appraisal is done in firms for peer- to-peer comparison. According to the job characteristics theory, these could help them reach the psychological state of

answer

knowledge of results

question

Jeff Thomas is the CEO of a small company. A day in his life could have the following: Meetings with heads of the company; Interviewing new people; Giving interviews to a business magazine; Attending presentations and seminars in different countries; But the next day his scheduler might not have these at all. According to the job characteristics theory, this could be classified under

answer

variety

question

According to the Job Characteristics theory, the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome is known as

answer

identity

question

Enrique is a general surgeon and enjoys watching his initially ill patient restored to good health. Enrique's experience is an example of

answer

high identity

question

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large is known as

answer

significance

question

Russell is a law enforcement officer in a high crime district who has been instrumental in the declining crime rate. Russell is experiencing

answer

high significance

question

According to the Job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as

answer

autonomy

question

Jacqueline works in an IT firm Netstar Technologies as a developer. According to the Job characteristics theory, which of the following responsibilities cannot be described as part of an autonomous job?

answer

need to follow the instruction manual word by word

question

When your job provides _____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

answer

autonomy

question

Eric is a tax accountant who sets his own schedule with his clients. Eric is experiencing

answer

high autonomy

question

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as

answer

feedback

question

April has been at the restaurant for 10 years and has many regulars who wait for her to serve them because she's so effective. April is experiencing

answer

high feedback

question

According to the job characteristics theory, the degree to which employees have strong needs for personal accomplishments or developing themselves beyond where they currently are is known as

answer

growth need strength

question

According to the job characteristics theory, if employees lack _____ more variety and autonomy should not increase their satisfaction very much.

answer

growth need strength

question

When the duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, etc., it refers to

answer

job enrichment

question

Job satisfaction reflects what you think and feel about your job and consists of _____ components.

answer

rational and emotional

question

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as

answer

moods

question

Moods can be categorized into

answer

pleasantness and engagement

question

What type of mood is grouchy?

answer

unpleasant

question

"I am Surprised". What type of mood does this statement represent?

answer

engaged

question

Flow is achieved when an individual's complete attention is focused on

answer

high skills and high challenges

question

Flow is more likely to be achieved while doing

answer

all challenging activities

question

"I'm feeling irritated" is an example of

answer

moods

question

"I'm feeling angry at my colleague" is an example of

answer

emotions

question

motions can be categorized into

answer

positive and negative

question

Which type of emotion best explains a distressing condition that has changed for the better?

answer

relief

question

"One of my colleagues got promoted and I am not able to feel happy about it". What type of negative emotion is represented with this statement?

answer

envy

question

A pink slip can invoke an emotion which can be explained as "facing an immediate and concrete danger". Which of the following would signify it?

answer

fear

question

I need what my colleague has. This is an example of a _____ emotion.

answer

negative

question

Which of the following is true?

answer

leaving lunch to return to work might have triggered either anxiety or sadness

question

The need to manage emotions to complete job duties successfully is called

answer

emotional labor

question

Most restaurant servers, flight attendants, and retail salespeople hide their true feelings and have a permanent smile stuck to their face. This could be called as

answer

emotional labor

question

When one person can "catch" or "be infected by" the emotions of another person, it is called

answer

emotional contagion

question

Job satisfaction has _____ correlation with task performance.

answer

weak positive

question

Which of the following statements is true?

answer

job satisfaction also is correlated moderately with citizenship behavior

question

Job satisfaction has a _____ correlation with counterproductive behavior.

answer

moderate negative

question

Job satisfaction has _____ correlation with affective commitment.

answer

strong

question

Job satisfaction has _____ correlation with normative commitment and ______ correlation with continuance commitment.

answer

strong; weak

question

A person with high job satisfaction will have _____ life satisfaction.

answer

high

question

Which of the following statements about life satisfaction is false?

answer

increases in salary have a stronger impact on life satisfaction than do increases in job satisfaction

question

_____ provides the most accurate and most effective in assessing the job satisfaction of rank-and-file employees.

answer

attitude surveys

question

_____ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

answer

attitude surveys

question

The JDI assesses all the following satisfaction facets except:

answer

focus

question

Which of the following statements about the JDI is false?

answer

the JDI manual provides international norms for all facets and break down those norms according to relevant domain groups

question

The ______ assesses pay, promotion, supervision, and coworker satisfactions and satisfaction with the work itself.

answer

job descriptive index

question

The JDI includes a companion survey, the _____ scale that assesses overall job satisfaction.

answer

JIG

question

John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employees has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI. Which are the two critical components that John needs to address?

answer

job duties and pay given to comparable colleagues

question

John Jackson scenario cont.... Under which of these does Jessica's concerns fall under?

answer

supervison satisfaction

question

John Jackson scenario cont..... If John is truly interested in improving the strongest driver of job satisfaction, based on your reading of the chapter, which one would you recommend?

answer

satisfaction with the work itself

question

John Jackson scenario cont.... Research supports John's opinion on pay.

answer

false

question

Riya, Maya, and Tanya work at ABC International. Riya has always complained about her job that all she does 8 hours a day is to enter data on Excel spreadsheets. Maya was surprised that how one can work like that for 8 hours everyday. Her job requires developing advertisements for ABC where she starts with the storyboard and finishes the entire ad campaign. Maya enjoys working on something where she sees the outcome having completed a whole identifiable piece of work that has her signatures on it. In her job Maya has the total freedom and independence in how she pursues her job. Tanya was recently hired at ABC as a floater. Everyday she finds out in the morning which department she will be working and in what capacity. Everyday is something new. She truly enjoys the challenge. Riya is experiencing

answer

low variety

question

ABC International scenario cont.... Tanya is experiencing

answer

high variety

question

ABC International scenario cont.... Maya is experiencing

answer

high identity

question

ABC International scenario cont... Maya's job offers her high degree of autonomy whereas Riya's job offers low degree of autonomy.

answer

true

question

Debonair, Susan and Carla have just finished their team's project and are waiting for their supervisor's feedback. Using the chart provided, one can map their moods onto different categories labeled as I - VIII. (Pic in word document) Debonair is feeling nervous and anxious about the feedback. Into which category of mood will her mood fall into?

answer

VII

question

chart scenario cont.... Carla has been receiving great feedback on the part she worked on. She is feeling elated. Her mood will fall into category labeled as

answer

I

question

chart scenario cont.... Susan has been quiet ever since the project started. Her mood can be categorized under

answer

IV

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