question

Most workers learn what is expected from them on the job from group ______. a. Roles b. Size c. Cohesiveness d. Norms

answer

d. Norms

question

Competitive Intelligence

answer

Form of Environmental Scanning that is accurate information about competitors that allows managers to anticipate competitors' actions rather than merely react to them. Competitors: "Who?" "What are they doing?" "How will this affect us."

question

Departmentalization

answer

How groups are formed.

question

Functional Departmentalization

answer

Grouping activities by functions performed. -- Groups employees based on work performed (HR, Accounting, etc.)

question

Product Departmentalization

answer

Grouping activities by major product areas --- Groups employees based on major product areas in the corporation. (women's, men's, apparel, accessories)

question

Customer Departmentalization

answer

Groups employees based on customers' problems and needs. (wholesale, retail, gov't)

question

Geographic Departmentalization

answer

Groups employees based on location served (North, South, East, West)

question

Process Departmentalization

answer

Groups employees based on the basis of work or customer flow. (testing, payment)

question

Cross-functional teams

answer

Teams made up of individuals from various departments and that cross traditional departmental lines. (useful, as tasks are more complex now) [ie. Harley-Davidson: buyers, marketers, suppliers, operations, engineers, etc. all work together]

question

Authority

answer

The rights inherent in a managerial position to give orders and expect the orders to be obeyed. Authority comes from the POSITION, not the person.

question

Chain of Command

answer

The line of Authority extending from upper organizational levels to lower levels, which clarifies who reports to whom.

question

Line Authority

answer

Authority that entitles a manager to direct the work of an employee. (Line refers to managers whose organizational function contributes directly to the achievement of organizational objectives.) -- Sales and productions

question

Staff Authority

answer

Positions with some authority that have been created to support, assist, and advise those holding line authority -- HR, Payroll. etc. overlooks staff positions.

question

A low-ranking employee having the best parking space in the company parking lot is an example of _____. a. Status Congruence (equity) b. Status Incongruence (inequity) c. A Status Category d. A Status Level

answer

b. Status Incongruence (inequity)

question

Small groups appear to perform better when it comes to _____. a. Problem Solving b. Getting diverse input into a problem c. Making decisions quickly d. Finding Facts

answer

c. Making decisions quickly

question

As the size of a group increases, the output of ____. a. Each group member tends to increase b. Each group member tends to decrease c. The group decreases d. The group stays the same

answer

b. Each group member tends to decrease

question

Norming is a stage of group development that occurs when _______. a. The group struggles for leadership b. The group defines its purpose c. The group develops cohesiveness d. The group defines its goals

answer

c. The group develops cohesiveness

question

Team diversity generally leads to ____ in overall team performance. a. an immediate increase b. an eventual increase c. a dramatic decrease d. an eventual decrease

answer

b. an eventual decrease

question

Reducing social loafing can be achieved by: a. Making individual contributions to the group identifiable. b. Increase the importance of individual contributions. c. Keep the group size sufficiently small. d. All of the above. e. Only a and b are correct.

answer

d. All of the Above.

question

Deborah's work team has its own separate office, does its own planning and scheduling, and is even responsible for evaluating each other's performance. Deborah is part of a ____ team. a. Self-managed b. Virtual c. Problem-Solving d. Work Group

answer

a. Self-Managed

question

A ____ for a sales job would include information on how often the average salesperson's product is rejected by the prospect and how a salesperson has to learn not to take this rejection personally. It would also tell prospects about how much time can go into making a sale before the salesperson ever earns any commission. A) pragmatic job walk-through B) realistic job preview C) rational job analysis D) task assessment

answer

B. Realistic Job Preview

question

A __________ identifies the tasks, duties, and responsibilities of a job, as well as the knowledge, skills, and abilities that are necessary to perform that job. A) Job analysis B) Job listing C) Job requirement D) Job description

answer

A) Job Analysis

question

What is Referent Power?

answer

Power that is gained by respect or being well liked.

question

An accept error occurs when an applicant ________. A) who is hired performs poorly on the job B) who is not hired would have performed well on the job C) who is not hired is hired by another firm D) who is hired performs adequately on the job

answer

A) who is hired performs poorly on the job

question

Today, selection techniques that result in reject errors can open the organization to ________. A) increased productivity and efficiency B) charges of employee discrimination C) improved morale D) all of the above

answer

B) charges of employee discrimination

question

A job description is ________. A) not a written document B) a written document used to describe a job C) something that employers keep secret from job candidates D) the official title for the job

answer

B) a written document used to describe a job

question

Affirmative action programs seek to make sure that employers ________ minority groups. A) pay equal wages to B) enhance employment opportunities for C) provide unemployment benefits for D) establish training programs for

answer

B) enhance employment opportunities for

question

A wheelchair-bound applicant may be denied a job ________. A) under no circumstances B) if the job is strenuous or physically tiring in some way C) if the job requires complete physical mobility D) in some states

answer

C) if the job requires complete physical mobility

question

It is against the law to discriminate on the basis of sexual orientation ________. A) in all 50 states B) only in California C) nowhere in the United States D) in many states

answer

D) in many states

question

The ________ prohibits discrimination based on race, color, religion, national origin, or sex. A) Privacy Act B) Civil Rights Act, Title VII C) Equal Pay Act D) Sarbanes-Oxley Act

answer

B) Civil Rights Act, Title VII

question

The following organizational structure involves cross-functional teams lead by project managers coupled with a second layer of management concerned with more administrative, departmental issues. A) Team structure B) Matrix structure C) Functional structure D) Divisional structure

answer

B) Matrix structure

question

Emily works as a retail sales clerk at Nordstrom department store. She has the authority to decide how to handle customers' requests for services not usually offered by the store, to deal with dissatisfied customers, and to make sure that customers receive value for their money. Nordstrom can be said to have: A) a wide span of management B) a high degree of decentralization C) a narrow span of management D) violated the unity of command principle

answer

B) a high degree of decentralization

question

A(n) ____ system works best in organizational environment characterized by uncertainty and change. A) tall B) mechanistic C) organic D) functional

answer

C) organic

question

Functional departmentalization groups jobs by ________. A) tasks they perform B) territories they serve C) products or services they manufacture or produce D) type of customer they serve

answer

A) tasks they perform

question

What kind of departmentalization would be in place in a government agency in which there are separate departments that provide services for employers, employed workers, unemployed workers, and the disabled? A) product B) geographic C) outcome D) customer

answer

D) customer

question

Modern managers find that they can ________ if their employees are experienced, well-trained, and motivated. A) increase their span of control B) decrease their span of control C) eliminate their span of control D) fluctuate their span of control

answer

A) increase their span of control

question

________ reflects the degree to which decision making is distributed throughout the hierarchy rather than concentrated at the top. A) Centralization B) Span of Control C) Concentration D) Decentralization

answer

D) Decentralization

question

Strategy, size, technology, and the degree of uncertainty in the environment together make up what are called ________. A) contingency variables B) control factors C) structure variables D) probable factors

answer

D) probable factors

question

What is team composition?

answer

What a team is made of, based on abilities, personalities, role acceptance, diversity. etc.

question

What is team context?

answer

Resources, leadership, trust, rewards.

question

What is team work design?

answer

How each member's work will be structured. Based on Autonomy, skill variety, task identity and task significance.

MGMT 301 – Flashcard

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards