question

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

answer

1.

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Social responsibility

answer

a.

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Free domain

answer

b.

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Ethics

answer

c.

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Codified law

answer

d.

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Discretionary responsibility

answer

e.

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The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

answer

1.

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C PTS: 1 DIF: 1 REF: 130

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ANS:

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AACSB Analytic | Ethical Responsibilities TYP: F

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NAT:

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2. An organization's decision to produce a new product is in the

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domain of codified law.

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a.

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domain of free choice.

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b.

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domain of ethics.

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c.

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domain of compensatory justice.

answer

d.

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domain of social responsibility.

answer

e.

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static

answer

a.

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B PTS: 1 DIF: 2 REF: 130

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

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NAT:

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3. The decision by the CSX to downsize and reduce its labor force is in the

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...

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domain of codified law.

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a.

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domain of free choice.

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b.

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domain of ethics.

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c.

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social responsibility.

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d.

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none of these.

answer

e.

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universal

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b.

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B PTS: 1 DIF: 2 REF: 130

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

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NAT:

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4. A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?

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...

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The ethical domain

answer

a.

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The domain of free choice

answer

b.

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The legal domain

answer

c.

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The obstructive category

answer

d.

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The protective domain

answer

e.

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constant

answer

c.

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A PTS: 1 DIF: 3 REF: 130

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

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NAT:

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5. Which of the following is a(n) is the individual who must make an ethical choice in an organization?

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...

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The symbolic leader

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a.

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An obstructive manager

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b.

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The defensive individual

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c.

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The moral agent

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d.

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An authoritarian manager

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e.

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dynamic

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d.

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D PTS: 1 DIF: 1 REF: 131

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: F

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NAT:

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6. Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as

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a moral agent.

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a.

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an ethical theorist.

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b.

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a symbolic leader.

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c.

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an authoritarian leader.

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d.

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an obstructive manager.

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e.

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traditional

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e.

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A PTS: 1 DIF: 2 REF: 131

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

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NAT:

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D PTS: 1 DIF: 2 REF: 63

answer

ANS:

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7. The assumption that "If it's not illegal, it must be ethical," ignores which of the following?

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...

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Domain of codified law

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a.

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Domain of ethics

answer

b.

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Domain of free choice

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c.

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Discretionary responsibility

answer

d.

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Domain of symbolism

answer

e.

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AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

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B PTS: 1 DIF: 2 REF: 131

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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8. A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered

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a moral agent.

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a.

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a social responsibility.

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b.

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an ethical dilemma.

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c.

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an ethical standard.

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d.

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discretionary responsibility.

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e.

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C PTS: 1 DIF: 2 REF: 131

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

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NAT:

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9. A normative approach to ethical decision making

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reduces ethical dilemmas to easy-to-understand formulas.

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a.

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uses various approaches to describe guiding values for decisions.

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b.

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states that everyone must use their employer's value system at work.

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c.

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dictates only one way to choose to resolve dilemmas.

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d.

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none of these.

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e.

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2. ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

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...

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B PTS: 1 DIF: 2 REF: 132

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ANS:

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AACSB Ethics | Ethical Responsibilities TYP: F

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NAT:

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10. Which approach is the ethical concept that moral behaviors produce the greatest good for the greatest number?

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...

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Defensive

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a.

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Justice

answer

b.

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Utilitarian

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c.

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Individualism

answer

d.

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Moral-rights

answer

e.

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Organizational environment

answer

a.

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C PTS: 1 DIF: 1 REF: 132

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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Internal environment

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b.

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Task environment

answer

c.

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General environment

answer

d.

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Technological environment

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e.

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11. Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the

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...

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utilitarian approach.

answer

a.

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individualism approach.

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b.

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moral-justice approach.

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c.

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justice approach.

answer

d.

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illegal approach.

answer

e.

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A PTS: 1 DIF: 3 REF: 132

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

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NAT:

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12. Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the

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...

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utilitarian approach.

answer

a.

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individualism approach.

answer

b.

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moral-justice approach.

answer

c.

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justice approach.

answer

d.

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soft-line managerial approach.

answer

e.

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A PTS: 1 DIF: 2 REF: 64

answer

ANS:

question

A PTS: 1 DIF: 2 REF: 132

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

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13. Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

answer

...

question

Justice approach

answer

a.

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Utilitarian approach

answer

b.

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Individualism approach

answer

c.

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Moral-justice approach

answer

d.

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Discretionary responsibility

answer

e.

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AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

B PTS: 1 DIF: 2 REF: 132

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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14. The ____ ethic was the basis for the state of Oregon's decision to extend Medicaid to 400,000 previously ineligible recipients by refusing to pay for high-cost, high-risk procedures.

answer

...

question

Justice

answer

a.

question

moral-rights

answer

b.

question

Obstructive

answer

c.

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Individualism

answer

d.

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Utilitarian

answer

e.

question

E PTS: 1 DIF: 2 REF: 132

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

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3. ____ system draws resources from the external environment and releases goods and services back to it.

answer

...

question

Production

answer

a.

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Closed

answer

b.

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15. When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of ____.

answer

...

question

utilitarian approach

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a.

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individualism approach

answer

b.

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moral-justice approach

answer

c.

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justice approach

answer

d.

question

social responsibility

answer

e.

question

Open

answer

c.

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B PTS: 1 DIF: 2 REF: 132

answer

ANS:

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AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

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16. Which of the following is NOT a normative ethics approach?

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...

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Utilitarian approach

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a.

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Individualism approach

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b.

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Social responsibility approach

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c.

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Moral-rights approach

answer

d.

question

All of these are normative approaches as described in the text.

answer

e.

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Information

answer

d.

question

C PTS: 1 DIF: 2 REF: 132

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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17. The golden rule "do unto others as they would do unto you" is

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...

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an example of the utilitarian approach to ethical behavior.

answer

a.

question

representative of the moral-justice approach to moral decision making.

answer

b.

question

an example of the values that guide the individualism approach to ethical behavior.

answer

c.

question

silly and outdated.

answer

d.

question

an example of the justice approach to ethical behavior.

answer

e.

question

Management

answer

e.

question

C PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

question

18. Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the

answer

...

question

utilitarian approach.

answer

a.

question

individualism approach.

answer

b.

question

moral-rights approach.

answer

c.

question

dualism approach.

answer

d.

question

None of these.

answer

e.

question

C PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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19. The ____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.

answer

...

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individualism approach

answer

a.

question

justice approach

answer

b.

question

utilitarian approach

answer

c.

question

moral-rights approach

answer

d.

question

discretionary responsibility approach

answer

e.

question

D PTS: 1 DIF: 1 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

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20. Which of the following is NOT one of the moral rights that could be considered during decision-making?

answer

...

question

The right to free consent

answer

a.

question

The right to invade privacy

answer

b.

question

The right to free speech

answer

c.

question

The right of freedom of conscience

answer

d.

question

The right to life and safety

answer

e.

question

C PTS: 1 DIF: 2 REF: 64

answer

ANS:

question

B PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

21. ____ refers to the concept that different treatment of people should not be based on arbitrary characteristics.

answer

...

question

Procedural justice

answer

a.

question

Compensatory justice

answer

b.

question

Distributive justice

answer

c.

question

Organizational justice

answer

d.

question

Moral-justice

answer

e.

question

AACSB Analytic | Creation of Value TYP: F

answer

NAT:

question

C PTS: 1 DIF: 1 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

22. Individualism is most closely related to

answer

...

question

social responsibility.

answer

a.

question

free choice.

answer

b.

question

economic responsibility.

answer

c.

question

codified law.

answer

d.

question

togetherness.

answer

e.

question

B PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

23. ____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech.

answer

...

question

Moral-rights approach

answer

a.

question

Individualism approach

answer

b.

question

Utilitarian approach

answer

c.

question

Justice approach

answer

d.

question

Dual-economic approach

answer

e.

question

4. The ____ environment represents the outer layer of the environment and affects organizations ____.

answer

...

question

A PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

24. Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

answer

...

question

The utilitarian approach

answer

a.

question

The individualism approach

answer

b.

question

The justice approach

answer

c.

question

The moral-rights approach

answer

d.

question

The defensive approach

answer

e.

question

task; indirectly

answer

a.

question

D PTS: 1 DIF: 3 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

25. The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the

answer

...

question

moral-rights approach.

answer

a.

question

individualism approach.

answer

b.

question

utilitarian approach.

answer

c.

question

justice approach.

answer

d.

question

discretionary responsibility.

answer

e.

question

general; directly

answer

b.

question

D PTS: 1 DIF: 1 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

26. The moral rights approach that deals with individuals refraining from carrying out any order that violates their moral or religious norms is the

answer

...

question

right of free consent.

answer

a.

question

right to privacy.

answer

b.

question

right of freedom of conscience.

answer

c.

question

right of free speech.

answer

d.

question

right of due process.

answer

e.

question

internal; directly

answer

c.

question

C PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

27. Sexual harassment is unethical because it violates the

answer

...

question

right of free consent.

answer

a.

question

right to privacy.

answer

b.

question

right of freedom of conscience.

answer

c.

question

right of free speech.

answer

d.

question

right of due process.

answer

e.

question

internal; indirectly

answer

d.

question

C PTS: 1 DIF: 2 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

28. Which of the following is not a concern to managers under the justice approach?

answer

...

question

Compensatory justice

answer

a.

question

Distributive justice

answer

b.

question

Procedural justice

answer

c.

question

Obstructive justice

answer

d.

question

All of these

answer

e.

question

general; indirectly

answer

e.

question

D PTS: 1 DIF: 1 REF: 133

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

29. Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on

answer

...

question

the procedural justice approach.

answer

a.

question

the utilitarian approach.

answer

b.

question

the individual approach.

answer

c.

question

the defensive approach.

answer

d.

question

the free-choice approach.

answer

e.

question

A PTS: 1 DIF: 2 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

question

30. Which of these refers to procedural justice?

answer

...

question

The concept that different treatment of people should not be based on arbitrary characteristics

answer

a.

question

The concept that rules should be clearly stated and consistently and impartially enforced

answer

b.

question

The concept that individuals should be compensated for the cost of their injuries by the party responsible

answer

c.

question

The concept that people should be treated differently

answer

d.

question

None of these

answer

e.

question

B PTS: 1 DIF: 1 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

31. The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as

answer

...

question

distributive justice.

answer

a.

question

injury justice.

answer

b.

question

procedural justice.

answer

c.

question

organizational justice.

answer

d.

question

compensatory justice.

answer

e.

question

E PTS: 1 DIF: 2 REF: 64

answer

ANS:

question

E PTS: 1 DIF: 1 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

32. The thinking underlying the domain of ____ is the closest to the justice approach.

answer

...

question

social responsibility

answer

a.

question

free choice

answer

b.

question

law

answer

c.

question

discretionary responsibility

answer

d.

question

ethics

answer

e.

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

C PTS: 1 DIF: 2 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

33. Most of the laws guiding human resource management are based on the

answer

...

question

utilitarian approach.

answer

a.

question

moral-rights approach.

answer

b.

question

individualism approach.

answer

c.

question

justice approach.

answer

d.

question

collectivism approach.

answer

e.

question

D PTS: 1 DIF: 3 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

34. ____ is NOT included in the model of personal moral development described in your text.

answer

...

question

Preconventional level

answer

a.

question

Conventional level

answer

b.

question

Principled level

answer

c.

question

Postconventional level

answer

d.

question

All of these are included in the model

answer

e.

question

5. All of these are a part of an organization's task environment EXCEPT

answer

...

question

E PTS: 1 DIF: 2 REF: 134

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

35. In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action?

answer

...

question

Preconventional

answer

a.

question

Conventional

answer

b.

question

Principled

answer

c.

question

Discretionary

answer

d.

question

None of these

answer

e.

question

Customers

answer

a.

question

A PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

36. Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?

answer

...

question

Preconventional

answer

a.

question

Conventional

answer

b.

question

Discretionary

answer

c.

question

Principled

answer

d.

question

Traditional

answer

e.

question

Labor markets

answer

b.

question

B PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

37. Which of these best illustrates the preconventional stage of moral development?

answer

...

question

Everybody else is doing it, so it must be okay.

answer

a.

question

What would my boss think if I did this?

answer

b.

question

I know this is not right, and I will not do it, even if everyone else is.

answer

c.

question

What am I going to get from making this decision?

answer

d.

question

All of these

answer

e.

question

Competitors

answer

c.

question

D PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

38. The conventional stage of moral development is best described by which of the following statements?

answer

...

question

I won't do that because the boss will be upset with me.

answer

a.

question

Everybody else is doing it, so it must be okay.

answer

b.

question

I know this is not right, and I will not do it, even if everyone else is.

answer

c.

question

What am I going to get from making this decision?

answer

d.

question

All of these

answer

e.

question

Employers

answer

d.

question

B PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

question

39. The ____ leadership style matches with the preconventional level of personal moral development.

answer

...

question

autocratic

answer

a.

question

team oriented

answer

b.

question

servant leadership

answer

c.

question

guiding/encouraging

answer

d.

question

transforming

answer

e.

question

Suppliers

answer

e.

question

A PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

40. ____ matches with the preconventional level of personal moral development.

answer

...

question

Work group collaboration

answer

a.

question

Task accomplishment

answer

b.

question

Empowered employees

answer

c.

question

Full participation

answer

d.

question

Transforming

answer

e.

question

B PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

41. Which of these employee behaviors matches with the conventional level of personal moral development?

answer

...

question

Task accomplishment

answer

a.

question

Empowered employees

answer

b.

question

Work group collaboration

answer

c.

question

Full participation

answer

d.

question

Act in own interest

answer

e.

question

C PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

42. Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

answer

...

question

Preconventional

answer

a.

question

Conventional

answer

b.

question

Principled

answer

c.

question

Discretionary

answer

d.

question

Social

answer

e.

question

D PTS: 1 DIF: 2 REF: 64

answer

ANS:

question

C PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

43. People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others

answer

...

question

are in the preconventional level of moral development.

answer

a.

question

are in the conventional level of moral development.

answer

b.

question

are in the principled level of moral development.

answer

c.

question

do not care what people think of them.

answer

d.

question

none of these.

answer

e.

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

C PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

44. ____ matches with the postconventional level of personal moral development.

answer

...

question

Team oriented

answer

a.

question

Autocratic

answer

b.

question

Guiding/encouraging

answer

c.

question

Coercive

answer

d.

question

Servant leadership

answer

e.

question

E PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

45. Which of these employee behaviors matches with the postconventional level of personal moral development?

answer

...

question

Empowered employees, full participation

answer

a.

question

Task accomplishment

answer

b.

question

Act in own interest

answer

c.

question

Work group collaboration

answer

d.

question

Autocratic

answer

e.

question

6. Which of these is NOT a part of an organization's general environment?

answer

...

question

A PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

46. The great majority of managers operate at the

answer

...

question

preconventional level.

answer

a.

question

principled level.

answer

b.

question

conventional level.

answer

c.

question

postconventional level.

answer

d.

question

autocratic level.

answer

e.

question

Technological

answer

a.

question

C PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

47. Only about ____ percent of American adults reach the level-three stage of moral development.

answer

...

question

two

answer

a.

question

four

answer

b.

question

eleven

answer

c.

question

fifteen

answer

d.

question

twenty

answer

e.

question

Economic

answer

b.

question

E PTS: 1 DIF: 3 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

48. Regarding the levels of personal moral development, the majority of managers operate at the ____ level.

answer

...

question

preconventional

answer

a.

question

autocratic

answer

b.

question

postconventional

answer

c.

question

conventional

answer

d.

question

transformative

answer

e.

question

Competitors

answer

c.

question

D PTS: 1 DIF: 2 REF: 135

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

49. MANAGER'S SHOPTALK in Chapter 5 suggests all of the following when challenging the boss on ethical issues EXCEPT:

answer

...

question

do your research

answer

a.

question

begin the meeting by taking the floor

answer

b.

question

pay attention to your word choice and demeanor

answer

c.

question

take care how you suggest your alternative solution

answer

d.

question

be patient

answer

e.

question

Legal-political

answer

d.

question

B PTS: 1 DIF: 1 REF: 136

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

50. The obligation of organization management to make decisions and take actions that will enhance the welfare and interests of society as well as the organization is referred to as

answer

...

question

organizational responsibility.

answer

a.

question

social responsibility.

answer

b.

question

discretionary responsibility.

answer

c.

question

economic responsibility.

answer

d.

question

none of these.

answer

e.

question

Sociocultural

answer

e.

question

B PTS: 1 DIF: 1 REF: 138

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

51. Which of these is true about the policy a bank adopts toward its investing of depositor's money?

answer

...

question

It is an expression of its philosophy of social responsibility.

answer

a.

question

It is important only to the community.

answer

b.

question

It has no ethical implications.

answer

c.

question

It would represent its personal state of moral development.

answer

d.

question

All of these.

answer

e.

question

A PTS: 1 DIF: 2 REF: 138

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: A

answer

NAT:

question

52. Which of the following countries is ranked in the top three for their low propensity to pay bribes?

answer

...

question

Russia

answer

a.

question

Mexico

answer

b.

question

France

answer

c.

question

Sweden

answer

d.

question

United States

answer

e.

question

D PTS: 1 DIF: 2 REF: 138

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

53. Any group within or outside the organization that has a stake in the organization's performance is called

answer

...

question

a supplier.

answer

a.

question

an international customer.

answer

b.

question

a stakeholder.

answer

c.

question

OPEC.

answer

d.

question

a trade association.

answer

e.

question

C PTS: 1 DIF: 1 REF: 64

answer

ANS:

question

C PTS: 1 DIF: 1 REF: 139

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

54. Primary stakeholders of an organization include

answer

...

question

employees.

answer

a.

question

customers.

answer

b.

question

investors and shareholders.

answer

c.

question

suppliers.

answer

d.

question

all of these.

answer

e.

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

E PTS: 1 DIF: 1 REF: 139

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

55. An organization's performance affects stakeholders, but stakeholders can also have a tremendous effect on the organization's ____.

answer

...

question

performance and success

answer

a.

question

profitability and perception

answer

b.

question

bottom-line development and Greenfield growth

answer

c.

question

competitive intelligence and top-line performance

answer

d.

question

effectiveness and domestic affordability

answer

e.

question

A PTS: 1 DIF: 3 REF: 139

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

56. All of the following are examples of special interest groups EXCEPT

answer

...

question

professional associations.

answer

a.

question

trade associations.

answer

b.

question

political action committees.

answer

c.

question

courts.

answer

d.

question

consumerists.

answer

e.

question

7. ____ is a part of Ford's, a U.S. auto manufacturer, task environment.

answer

...

question

D PTS: 1 DIF: 2 REF: 140

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

57. What type of a stakeholder would a nature conservation group be for a paper manufacturing company?

answer

...

question

Supplier

answer

a.

question

Competitor

answer

b.

question

Employee

answer

c.

question

Special interest group

answer

d.

question

None of these

answer

e.

question

Inflation rate

answer

a.

question

D PTS: 1 DIF: 2 REF: 140

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

58. Which of the following concepts proposes that corporations can alleviate poverty and other social ills, as well as make significant profits, by selling to the world's poorest people?

answer

...

question

The foundation concept

answer

a.

question

The bottom of the pyramid concept

answer

b.

question

The poverty concept

answer

c.

question

The social class concept

answer

d.

question

The hierarchy of needs concept

answer

e.

question

Chrysler

answer

b.

question

B PTS: 1 DIF: 2 REF: 140

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

59. With a philosophy of ____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals.

answer

...

question

sustainability

answer

a.

question

conservation

answer

b.

question

ethics

answer

c.

question

preservation

answer

d.

question

human concerns

answer

e.

question

Securities and Exchange Commission (SEC), a government regulating agency

answer

c.

question

A PTS: 1 DIF: 2 REF: 141

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

60. ____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.

answer

...

question

Ethical management

answer

a.

question

Activist strategy

answer

b.

question

Sustainability

answer

c.

question

Market strategy

answer

d.

question

Future management

answer

e.

question

Amazon.com, an online bookseller

answer

d.

question

C PTS: 1 DIF: 2 REF: 141

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

61. Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?

answer

...

question

Preservation

answer

a.

question

Conservation

answer

b.

question

Environmentalism

answer

c.

question

Protectionism

answer

d.

question

Sustainability

answer

e.

question

Ford's corporate culture

answer

e.

question

E PTS: 1 DIF: 2 REF: 142

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

62. According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections?

answer

...

question

Ethical, legal, technical, and rational

answer

a.

question

Mandatory, technical, discretionary, and economic

answer

b.

question

Legal, mandatory, economic, and ethical

answer

c.

question

Discretionary, legal, economic, and ethical

answer

d.

question

None of these

answer

e.

question

D PTS: 1 DIF: 2 REF: 142

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

63. ____ is considered a decision that enables an individual or company to benefit at society's expense.

answer

...

question

A legal behavior

answer

a.

question

An unethical behavior

answer

b.

question

An economic responsibility

answer

c.

question

A discretionary responsibility

answer

d.

question

A responsible behavior

answer

e.

question

B PTS: 1 DIF: 2 REF: 143

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

64. ____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.

answer

...

question

Legal responsibility

answer

a.

question

Economic responsibility

answer

b.

question

Ethical responsibility

answer

c.

question

Discretionary responsibility

answer

d.

question

None of these

answer

e.

question

B PTS: 1 DIF: 2 REF: 65

answer

ANS:

question

C PTS: 1 DIF: 2 REF: 143

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

65. With respect to appropriate corporate behavior, what society deems ____ as important.

answer

...

question

ethical responsibility

answer

a.

question

discretionary responsibility

answer

b.

question

economic responsibility

answer

c.

question

legal responsibility

answer

d.

question

moral responsibility

answer

e.

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

D PTS: 1 DIF: 2 REF: 143

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

66. Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

answer

...

question

Ethical

answer

a.

question

Economic

answer

b.

question

Legal

answer

c.

question

Discretionary

answer

d.

question

Stakeholder

answer

e.

question

D PTS: 1 DIF: 1 REF: 143

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

67. ____ is the responsibility that goes beyond societal expectations to contribute to the community welfare.

answer

...

question

Ethical responsibility

answer

a.

question

Discretionary responsibility

answer

b.

question

Economic responsibility

answer

c.

question

Legal responsibility

answer

d.

question

Technical responsibility

answer

e.

question

8. ____ is a part of an organization's internal environment.

answer

...

question

B PTS: 1 DIF: 2 REF: 143

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

68. ____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.

answer

...

question

Ethical leadership

answer

a.

question

Followership

answer

b.

question

Corporate espionage

answer

c.

question

Command-and-control approach

answer

d.

question

Concern for production leadership

answer

e.

question

Its customers

answer

a.

question

A PTS: 1 DIF: 1 REF: 144

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

69. A code of ____ is a formal statement of the company's values concerning ethics and social issues.

answer

...

question

integrity

answer

a.

question

trust

answer

b.

question

citizenship

answer

c.

question

ethics

answer

d.

question

honesty

answer

e.

question

Its salespeople

answer

b.

question

D PTS: 1 DIF: 1 REF: 144

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

70. Statements that define fundamental values and reference organizational responsibilities, products and employees are often called ____.

answer

...

question

principle-based

answer

a.

question

policy-based

answer

b.

question

ethically-based

answer

c.

question

codified

answer

d.

question

codes of organizational integrity

answer

e.

question

The consumer price index

answer

c.

question

A PTS: 1 DIF: 1 REF: 144

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

71. An example of an ethical structure is

answer

...

question

chief ethics officer.

answer

a.

question

a formal statement of company values.

answer

b.

question

an equal opportunity policy.

answer

c.

question

whistle-blowing.

answer

d.

question

corporate speech.

answer

e.

question

Its suppliers

answer

d.

question

A PTS: 1 DIF: 2 REF: 146

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

72. When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as

answer

...

question

a whistle-blower.

answer

a.

question

a chief ethics officer.

answer

b.

question

vice-president of human resource management.

answer

c.

question

a yes-man.

answer

d.

question

a political play.

answer

e.

question

Its competitors

answer

e.

question

B PTS: 1 DIF: 1 REF: 146

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

73. Which of these is the disclosure by an employee of an illegal activity?

answer

...

question

Tattling

answer

a.

question

Whistle-blowing

answer

b.

question

Organizational communication

answer

c.

question

The filing of a disclosure statement

answer

d.

question

Snooping

answer

e.

question

B PTS: 1 DIF: 1 REF: 146

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

74. ____ is not part of the structures and systems pillar of an ethical organization.

answer

...

question

Corporate culture

answer

a.

question

Code of ethics

answer

b.

question

Ethics committee

answer

c.

question

Whistle-blowing mechanisms

answer

d.

question

Rewarding ethical behavior

answer

e.

question

E PTS: 1 DIF: 2 REF: 146

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

75. Many stakeholders are requiring organizations to report the triple bottom line, which refers to ____, ____, and ____.

answer

...

question

economic, social, environmental

answer

a.

question

economic, environmental, ethical

answer

b.

question

environmental, social, ethical

answer

c.

question

social, economic, ethical

answer

d.

question

ethical, environmental, legitimate

answer

e.

question

B PTS: 1 DIF: 2 REF: 65

answer

ANS:

question

A PTS: 1 DIF: 2 REF: 147

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

76. The relationship between social responsibility and financial performance has been shown to be ____.

answer

...

question

non-existent

answer

a.

question

positive

answer

b.

question

negative

answer

c.

question

not important

answer

d.

question

a reflection of top leadership

answer

e.

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

B PTS: 1 DIF: 2 REF: 147

answer

ANS:

question

AACSB Ethics | Ethical Responsibilities TYP: F

answer

NAT:

question

9. Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

answer

...

question

General environment

answer

a.

question

Task environment

answer

b.

question

Economic environment

answer

c.

question

Internal environment

answer

d.

question

Political activity

answer

e.

question

D PTS: 1 DIF: 2 REF: 65

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: A

answer

NAT:

question

10. The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

answer

...

question

National dimension

answer

a.

question

Global dimension

answer

b.

question

International dimension

answer

c.

question

Japan's dimension

answer

d.

question

U.S. dimension

answer

e.

question

C PTS: 1 DIF: 1 REF: 65

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

11. Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

answer

...

question

Sociocultural dimension

answer

a.

question

Legal-political dimension

answer

b.

question

Economic dimension

answer

c.

question

Technological dimension

answer

d.

question

Corporate culture dimension]

answer

e.

question

D PTS: 1 DIF: 1 REF: 66

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

12. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

answer

...

question

Legal-political dimension

answer

a.

question

Economic dimension

answer

b.

question

Technological dimension

answer

c.

question

Corporate culture dimension

answer

d.

question

Sociocultural dimension

answer

e.

question

E PTS: 1 DIF: 1 REF: 66

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

13. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

answer

...

question

sociocultural

answer

a.

question

technological

answer

b.

question

Economic

answer

c.

question

Competitors

answer

d.

question

Suppliers

answer

e.

question

A PTS: 1 DIF: 2 REF: 66

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: A

answer

NAT:

question

14. ____ environment consists of demographic factors, such as population density.

answer

...

question

Technological

answer

a.

question

Sociocultural

answer

b.

question

Legal-political

answer

c.

question

Internal

answer

d.

question

Economic

answer

e.

question

B PTS: 1 DIF: 2 REF: 66

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

15. Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

answer

...

question

Business is always personal

answer

a.

question

Don't skip the small talk

answer

b.

question

Remember that relationships are not short-term

answer

c.

question

Be efficient with use of time

answer

d.

question

Make contact frequently

answer

e.

question

D PTS: 1 DIF: 1 REF: 67

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

16. Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

answer

...

question

Don't skip the small talk

answer

a.

question

Business is always personal

answer

b.

question

Remember that relationships are not short-term

answer

c.

question

Make contact frequently

answer

d.

question

Be efficient with use of time

answer

e.

question

A PTS: 1 DIF: 2 REF: 67

answer

ANS:

question

AACSB Analytic | Leadership Principles TYP: F

answer

NAT:

question

17. Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

answer

...

question

Kaizen

answer

a.

question

Ganqing

answer

b.

question

Renqing

answer

c.

question

Kansei

answer

d.

question

Guanxi

answer

e.

question

E PTS: 1 DIF: 2 REF: 67

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

18. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

answer

...

question

legal-political dimension.

answer

a.

question

sociocultural dimension.

answer

b.

question

technological dimension.

answer

c.

question

economic dimension.

answer

d.

question

task dimension.

answer

e.

question

D PTS: 1 DIF: 2 REF: 68

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

19. A recent significant trend in the economic environment is the frequency with which companies seem to be involved in ____.

answer

...

question

Mergers

answer

a.

question

Bankruptcy

answer

b.

question

Reorganizations

answer

c.

question

Layoffs

answer

d.

question

expansions outside the United States

answer

e.

question

A PTS: 1 DIF: 2 REF: 68

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

20. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

answer

...

question

Technological

answer

a.

question

Legal-political

answer

b.

question

Task

answer

c.

question

Sociocultural

answer

d.

question

Economic

answer

e.

question

B PTS: 1 DIF: 2 REF: 68

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: A

answer

NAT:

question

21. The ____ dimension of the general environment includes federal, state, and local government regulations.

answer

...

question

Technological

answer

a.

question

legal-political

answer

b.

question

Economic

answer

c.

question

Sociocultural

answer

d.

question

International

answer

e.

question

B PTS: 1 DIF: 1 REF: 68

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

22. An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

answer

...

question

pressure group.

answer

a.

question

legal group.

answer

b.

question

political influence group.

answer

c.

question

social group.

answer

d.

question

none of these.

answer

e.

question

A PTS: 1 DIF: 1 REF: 68

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

23. Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

answer

...

question

Sociocultural dimension

answer

a.

question

Technological dimension

answer

b.

question

Economic dimension

answer

c.

question

Natural dimension

answer

d.

question

Environmental dimension

answer

e.

question

D PTS: 1 DIF: 2 REF: 69

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

24. Concern for the environment has prompted companies to take all of the following actions, EXCEPT:

answer

...

question

Eliminating nonbiodegradable plastic bags from the environment

answer

a.

question

Hiring an environmental specialist

answer

b.

question

Improving efficiency of plants and factories

answer

c.

question

Investing in cleaner technologies

answer

d.

question

All of these

answer

e.

question

B PTS: 1 DIF: 2 REF: 69

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

25. The people and organizations in the environment who acquire goods or services from the organization are

answer

...

question

competitors.

answer

a.

question

suppliers.

answer

b.

question

customers.

answer

c.

question

employees.

answer

d.

question

potential employees.

answer

e.

question

C PTS: 1 DIF: 1 REF: 69

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

26. Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

answer

...

question

Internal environment

answer

a.

question

Task environment

answer

b.

question

Work environment

answer

c.

question

General environment

answer

d.

question

None of these

answer

e.

question

B PTS: 1 DIF: 2 REF: 69

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

27. For Southwest Airlines, all of the following can be suppliers EXCEPT

answer

...

question

Exxon (providing jet fuel).

answer

a.

question

Citibank (providing finances).

answer

b.

question

Delta Airlines (providing competition).

answer

c.

question

Boeing (providing planes).

answer

d.

question

All of these are suppliers for Southwest Airlines.

answer

e.

question

C PTS: 1 DIF: 3 REF: 70

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: A

answer

NAT:

question

28. ____ is(are) included in an organization's task environment.

answer

...

question

Suppliers

answer

a.

question

Accounting procedures

answer

b.

question

Technology

answer

c.

question

Government

answer

d.

question

Demographic characteristics

answer

e.

question

A PTS: 1 DIF: 2 REF: 70

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

29. The ____ represents people in the environment who can be hired to work for the organization.

answer

...

question

Competitors

answer

a.

question

labor market

answer

b.

question

Suppliers

answer

c.

question

Customers

answer

d.

question

Government

answer

e.

question

B PTS: 1 DIF: 1 REF: 70

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

30. Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

answer

...

question

Sociocultural

answer

a.

question

Competitors

answer

b.

question

Technological

answer

c.

question

Labor market

answer

d.

question

Legal-political

answer

e.

question

D PTS: 1 DIF: 2 REF: 70

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

31. The internal environment within which managers work includes all of the following except

answer

...

question

corporate culture

answer

a.

question

production technology

answer

b.

question

organization structure

answer

c.

question

physical facilities

answer

d.

question

labor market

answer

e.

question

E PTS: 1 DIF: 2 REF: 70

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

32. Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

answer

...

question

Figurehead

answer

a.

question

Liaison

answer

b.

question

Boundary-spanning

answer

c.

question

Disturbance handler

answer

d.

question

Leader

answer

e.

question

C PTS: 1 DIF: 2 REF: 73

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

33. Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

answer

...

question

Boundary-spanning roles

answer

a.

question

Advertising/public relations

answer

b.

question

Mergers/joint ventures

answer

c.

question

Interorganizational partnerships

answer

d.

question

All of these are a part of organizational response in adapting the organization to changes in the environment.

answer

e.

question

B PTS: 1 DIF: 2 REF: 73-75

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

34. ____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

answer

...

question

Merger intelligence

answer

a.

question

Business intelligence

answer

b.

question

Competitive intelligence

answer

c.

question

Partnership intelligence

answer

d.

question

Environment intelligence

answer

e.

question

B PTS: 1 DIF: 2 REF: 74

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

35. Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

answer

...

question

Boundary-spanning roles

answer

a.

question

A flexible structure

answer

b.

question

Unfair practice

answer

c.

question

Increase planning and forecasting

answer

d.

question

Joint venture

answer

e.

question

A PTS: 1 DIF: 2 REF: 74

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: A

answer

NAT:

question

36. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

answer

...

question

top leaders

answer

a.

question

middle managers

answer

b.

question

line managers

answer

c.

question

all employees

answer

d.

question

Suppliers

answer

e.

question

D PTS: 1 DIF: 2 REF: 74

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

37. Companies can reduce boundaries and increase collaboration with other organizations by creating

answer

...

question

flexible structures.

answer

a.

question

interorganizational partnerships.

answer

b.

question

new company cultures.

answer

c.

question

new supplier connections.

answer

d.

question

none of these.

answer

e.

question

B PTS: 1 DIF: 1 REF: 74

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

38. Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

answer

...

question

adversarial, partnership

answer

a.

question

partnership, adversarial

answer

b.

question

strategic, competitive

answer

c.

question

competitive, strategic

answer

d.

question

none of these

answer

e.

question

B PTS: 1 DIF: 2 REF: 75

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

39. When two or more organizations combine to become one, it is referred to as a

answer

...

question

joint venture.

answer

a.

question

flexible structure.

answer

b.

question

mechanistic structure.

answer

c.

question

merger.

answer

d.

question

inorganic venture.

answer

e.

question

D PTS: 1 DIF: 1 REF: 75

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

40. In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

answer

...

question

sales staff.

answer

a.

question

research staff.

answer

b.

question

financial resources.

answer

c.

question

distribution channels.

answer

d.

question

top level management.

answer

e.

question

E PTS: 1 DIF: 2 REF: 75

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

41. Culture can be defined as

answer

...

question

the set of key values, beliefs, understandings, and norms shared by members of an organization

answer

a.

question

the ability to speak different languages

answer

b.

question

an object, act, or event that conveys meaning to others

answer

c.

question

a narrative based on true events that is repeated frequently and shared by organizational employees

answer

d.

question

none of these

answer

e.

question

A PTS: 1 DIF: 1 REF: 76

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

42. The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

answer

...

question

Invisible artifacts

answer

a.

question

Expressed values and beliefs

answer

b.

question

Underlying assumptions and deep beliefs

answer

c.

question

Dress and office layout

answer

d.

question

Slogans and ceremonies

answer

e.

question

B PTS: 1 DIF: 1 REF: 76

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

43. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

answer

...

question

Invisible artifacts

answer

a.

question

Expressed values and beliefs

answer

b.

question

Underlying assumptions and deep beliefs

answer

c.

question

Dress and office layout

answer

d.

question

Slogans and ceremonies

answer

e.

question

B PTS: 1 DIF: 1 REF: 76

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

44. ____ are associated with surface level of organizational culture.

answer

...

question

Values

answer

a.

question

Norms

answer

b.

question

Manners of dress

answer

c.

question

Beliefs

answer

d.

question

All of these

answer

e.

question

C PTS: 1 DIF: 2 REF: 76

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

45. Which of the following would be considered a visual representation(s) of a company's corporate culture?

answer

...

question

All department heads have an executive office.

answer

a.

question

Each department has an award plaque for employee of the month.

answer

b.

question

All employees are dressed in professional business attire.

answer

c.

question

Top level executives drive company owned sports car.

answer

d.

question

All of these.

answer

e.

question

E PTS: 1 DIF: 2 REF: 76

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

46. An object, act, or event that conveys meaning to others is referred to as a

answer

...

question

symbol.

answer

a.

question

slogan.

answer

b.

question

story.

answer

c.

question

hero.

answer

d.

question

culture.

answer

e.

question

A PTS: 1 DIF: 1 REF: 77

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

47. Symbols, stories, and heroes are important because they

answer

...

question

entertain executive level management.

answer

a.

question

address the concerns of government.

answer

b.

question

acquaint customers to the organization.

answer

c.

question

communicate the significant values of an organization.

answer

d.

question

give employees something to talk about.

answer

e.

question

D PTS: 1 DIF: 1 REF: 77

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

48. ____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

answer

...

question

Symbol

answer

a.

question

Slogan

answer

b.

question

Story

answer

c.

question

Hero

answer

d.

question

Culture

answer

e.

question

C PTS: 1 DIF: 1 REF: 77

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

49. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

answer

...

question

symbol.

answer

a.

question

stories.

answer

b.

question

slogan.

answer

c.

question

hero.

answer

d.

question

culture.

answer

e.

question

D PTS: 1 DIF: 1 REF: 77

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

50. Heroes are important to an organization due to the fact that they

answer

...

question

exemplify key values of the organization.

answer

a.

question

exemplify a strong corporate culture.

answer

b.

question

serve as examples to other employees.

answer

c.

question

all of these.

answer

d.

question

none of these.

answer

e.

question

D PTS: 1 DIF: 2 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

51. A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

answer

...

question

symbol

answer

a.

question

stories

answer

b.

question

culture

answer

c.

question

hero

answer

d.

question

slogan

answer

e.

question

E PTS: 1 DIF: 1 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

52. McDonald's "We Love to See You Smile" represents a

answer

...

question

ceremony.

answer

a.

question

symbol.

answer

b.

question

ritual.

answer

c.

question

slogan.

answer

d.

question

political activity.

answer

e.

question

D PTS: 1 DIF: 2 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

53. "Chiquita. Perfect for Life." was Chiquita's

answer

...

question

ceremony.

answer

a.

question

slogan.

answer

b.

question

symbol.

answer

c.

question

ritual.

answer

d.

question

all of these.

answer

e.

question

B PTS: 1 DIF: 2 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: A

answer

NAT:

question

54. If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

answer

...

question

utilizing a symbol.

answer

a.

question

communicating its values to customers.

answer

b.

question

using a slogan to present their values to customers and employees.

answer

c.

question

utilizing a hero for the purpose of conveying values.

answer

d.

question

using customers to harass the employees.

answer

e.

question

C PTS: 1 DIF: 1 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

55. Culture tends to differ between ____, but appears similar within ____.

answer

...

question

organizations, industries

answer

a.

question

people, organizations

answer

b.

question

groups, industries

answer

c.

question

organizations, groups

answer

d.

question

industries, geographical regions

answer

e.

question

A PTS: 1 DIF: 2 REF: 78

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

56. What are managers concerned with in adaptive cultures?

answer

...

question

Customers and processes that bring about useful change

answer

a.

question

Themselves

answer

b.

question

All people who have ideas on changing the company

answer

c.

question

Their immediate work group

answer

d.

question

All of these

answer

e.

question

A PTS: 1 DIF: 2 REF: 79

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

57. All of the following are types of corporate cultures except

answer

...

question

adaptability culture.

answer

a.

question

clan culture.

answer

b.

question

consistency culture.

answer

c.

question

involvement culture.

answer

d.

question

achievement culture.

answer

e.

question

D PTS: 1 DIF: 2 REF: 79

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

58. The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

answer

...

question

fast; high-risk

answer

a.

question

fast; low-risk

answer

b.

question

slow; high-risk

answer

c.

question

slow; low-risk

answer

d.

question

regulated; low-risk

answer

e.

question

A PTS: 1 DIF: 3 REF: 79

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

59. Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

answer

...

question

Adaptability culture

answer

a.

question

Clan culture

answer

b.

question

Achievement culture

answer

c.

question

Consistency culture

answer

d.

question

None of these

answer

e.

question

C PTS: 1 DIF: 2 REF: 80

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

60. The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

answer

...

question

external

answer

a.

question

internal

answer

b.

question

structural

answer

c.

question

competitive

answer

d.

question

technological

answer

e.

question

B PTS: 1 DIF: 1 REF: 80

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

61. The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

answer

...

question

external; stable

answer

a.

question

external; dynamic

answer

b.

question

internal; stable

answer

c.

question

internal; dynamic

answer

d.

question

structural; dynamic

answer

e.

question

C PTS: 1 DIF: 3 REF: 81

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

62. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

answer

...

question

Achievement culture

answer

a.

question

Involvement culture

answer

b.

question

Accomplishment culture

answer

c.

question

Consistency culture

answer

d.

question

Adaptability culture

answer

e.

question

D PTS: 1 DIF: 2 REF: 81

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

63. ____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

answer

...

question

Mission statement

answer

a.

question

Vision statement

answer

b.

question

Competitive intelligence

answer

c.

question

Employee training

answer

d.

question

Corporate culture

answer

e.

question

E PTS: 1 DIF: 2 REF: 82

answer

ANS:

question

AACSB Analytic | Environmental Influence TYP: F

answer

NAT:

question

64. What is likely to happen to organizations that pay little attention to either cultural values or business results?

answer

...

question

Unlikely to survive for long

answer

a.

question

No help for performance during hard times

answer

b.

question

Profitable in short run but difficult to sustain over long term

answer

c.

question

High performance

answer

d.

question

none of these

answer

e.

question

A PTS: 1 DIF: 2 REF: 83

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

65. What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

answer

...

question

Unlikely to survive for long

answer

a.

question

No help for performance during hard times

answer

b.

question

Profitable in short run but difficult to sustain over long term

answer

c.

question

High performance

answer

d.

question

none of these

answer

e.

question

C PTS: 1 DIF: 2 REF: 83-84

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

66. A high-performance culture is based on all of the following except

answer

...

question

solid organizational mission

answer

a.

question

shared adaptive values

answer

b.

question

individual employee ownership of bottom-line results

answer

c.

question

individual employee ownership of organization's cultural backbone

answer

d.

question

singular focus on business results

answer

e.

question

E PTS: 1 DIF: 1 REF: 84

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

question

67. In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

answer

...

question

managing cultural values

answer

a.

question

leading partnerships within an industry

answer

b.

question

surveying the external environment

answer

c.

question

managing client relationships as boundary spanners

answer

d.

question

empowering employees

answer

e.

question

A PTS: 1 DIF: 2 REF: 84

answer

ANS:

question

AACSB Analytic | Group Dynamics TYP: F

answer

NAT:

Ethics: The Code of Moral Principles and Values

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