MGMT 1 week 3 – Flashcards

Which of the following positions would be classified as a staff position? An assembly-line worker for a major auto manufacturer A sales manager for a chain of clothing stores An attorney in the legal department of a manufacturing corporation The chief executive officer of a small corporation

Laura Benitez was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement. The program is enforced by the Equal Employment Opportunity Commission. Laura was hired through a(n) ____________ program. positive response discrimination alleviation affirmative action cultural diversity

Which of the following statements about leadership styles is most accurate? Managers should always start with an autocratic style, but can gradually switch to a more democratic approach if workers earn their trust. Managers have no control over the leadership style they use. A manager should choose one style and use it consistently. Effective managers often use a variety of leadership styles.

In a bureaucratic organization: departments communicate with each other on a regular basis. customer satisfaction is the number one priority. first-line workers are empowered to respond to the needs of customers. employees follow strict rules and regulations.

Looking at a traditional organization chart, you will view who reports to whom; you will have a sense of each person's authority and responsibility, and the type of work that they perform for the organization. True False

In comparing the types of skills used by managers at different levels within an organization, which of the following is true? First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills. The types of skills used by managers do not change much from one level of management to another. The specific skills used at different levels of management do vary, but conceptual skills are the most important at all levels. Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills.

Which of the following is an essential element of a job description? The age of the person that should hold the job The minimum educational qualifications workers must have to fill the position Working conditions and responsibilities The skills required to hold the position

Abraham Maslow thought that once needs at one level of his hierarchy were met: another, higher-order need would emerge to motivate that person. motivation would diminish. he or she would become more interested in lower-level needs. that type of need would never again be an effective motivator.

Theory X managers are likely to believe that: most employees know more about their job than the boss. job satisfaction is primarily related to higher-order needs. employees are motivated mainly by the chance for advancement and recognition. the average person dislikes work and will seek to avoid it when possible.

Maureen's supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) _________ reward. secondary intrinsic extrinsic extraneous

As an office manager, Sylvie consistently tells her employees what to do, watches over their tasks, and reprimands those who don't listen to her orders. Sylvie is a modern manager. True False

Examples of soft benefits that a firm might offer are: onsite medical physician services, and exercise centers. True False

When Brian started his auto mechanic shop, his business plan included a(n) _______________ that showed the relationships among employees in his organization and the lines of authority and responsibility. operating matrix grid organization chart business view map department categorization

Garrett works in his firm's human resources department. He is responsible for designing a new job application form for his firm. The questions Garrett includes on the new form should avoid broad questions about the applicant's beliefs, culture and family background, and should focus instead on factors such as the applicant's work experience, education, and career objectives. True False

When it comes to human resource management issues, the federal government generally has taken a "hands off" approach since the early 1960s. True False

The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job. True False

As the span of control widens, there is usually a reduction of middle management and an emphasis on empowerment. True False

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort? expectancy theory Theory Z equity theory Theory X

Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant. True False

Because economic and competitive environments frequently change, organizations should: set a long-term plan and stick to it. develop contingency plans. eliminate any long-term strategic plans, but devise short-term tactical plans and update them once a year. save time and money by cutting back on planning.

At Green Acres Fencing Company, eight employees perform various aspects of the company's work. One person does sales; four perform installation; one purchases materials; one does billing; one performs after-sales inspections. This type of organization reflects Fayol's principle of: unity of command. hierarchy of authority. division of labor. equity.

Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experienced is an example of an extrinsic reward. True False

A matrix team for an aerospace company may consist of a project manager, a finance expert, a marketing specialist, a member of production, and two design engineers. True False

A comparison of leadership and management suggests that leadership is about creating a vision, while management is about carrying out that vision. True False

A mission statement should provide a detailed explanation of how a company will achieve its objectives. True False

Which of the following statements describes the relationship between employee training and employee development? Development is provided by the company and is designed to meet the specific needs of the organization, whereas training focuses on more general skills and normally is provided by schools, colleges and institutions other than the employer. They are just two names for the same thing. Training focuses on conceptual skills while development seeks to improve technical skills. Training is short-term skills oriented while development is long-term career oriented.

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use. True False

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the ___________ function of management. controlling planning directing organizing

According to equity theory, which of the following statements is most accurate? Employees generally do a good job of estimating their contributions to a firm. In the United States, employees tend to focus on their own situation and pay little attention to the efforts and rewards of other employees. Employees' perceptions of fairness will affect their level of motivation. The best way to motivate employees is to offer everyone the same reward.

Which of the following activities is part of the planning function of management? Looking at market forecasts to identify future business opportunities and challenges Assigning a particular worker to do a specific task Praising a sales representative who has far exceeded her monthly sales objectives Conducting a job interview with a potential new employee