question

To assess products through the eyes of the consumer, managers should:

answer

-think about what kind of benefits while I get - how will my life improve - what will satisfy my needs

question

Which of the following is a benefit of branding form the perspective of the manufacturer?

answer

all of these

question

Branding is good for some consumers because it:

answer

all of the above

question

Beth Sahadi usually buys Sassoon shampoo because she likes its smell. But this morning her local drugstore was out of Sassoon, so she decided to buy another brand that was on sale.

answer

Brand preference

question

Darrell Aversive read a review about a new computer program that appealed to him very much. He decided to try to find the program. However, the new program was in short supply-- although other brands with similar features were available. Darrell had to try seven shops before he finally found the program.

answer

Brand Insistence

question

Which of the following would be most likely to use individual brands rather than a family brand for its products?

answer

Manufacturer of canned pet food & Sandwich spread

question

Good packaging:

answer

-protects the product -enhances use of product -conveys info - can reduce distribution cost

question

Lisa Campos was interested in buying a coffee pot to use at college and a cassette player for her sister's birthday present. At the local discount store, she compared prices on coffee pots and chose the cheapest. She read the product information on each cassette player and finally chose one with stereo headphones and a rechargeable battery.

answer

A homogeneous shopping product but the cassette player was a heterogeneous shopping product

question

Bonafide Electric produces electric motors that power refrigerators, air condition units, washing machines, and many other electric appliances produced by various manufacturers. Bonafide Electric is selling:

answer

component parts

question

Consumer product classes are based on ________, while business product classes are based on _______.

answer

How consumers shop for the product, how the product is to be used.

question

Industry profits decline during the market maturity stage due to:

answer

split of customer market between multiple producers

question

Which of the following gives the correct order of the steps in the new-product development process?

answer

Idea generation, screening, idea evaluation, development, commercialization

question

An ROI or financial estimate is needed during the ______ step of the new-product development process.

answer

All steps BUT idea generation

question

Which of the following is NOT within the power of the Consumer Product Safety Commission?

answer

Safety of the product can sent people to jail

question

In which stage of the product life cycle is WIRE LOCKER?

answer

Sales Decline

question

In which stage of the product life cycle is WIRE WINDOW

answer

Market MAturity

question

In which stage of the product life cycle is OIL WIRE?

answer

Market Introduction

question

In which stage of the Product Life cycle is WIRE FOLD FENCE

answer

Market Maturity

question

For which product does WPI need to build primary demand?

answer

OIL Wire

question

In which step of the new-product development process is OIL WIRE

answer

Commercialization

question

A channel of distribution:

answer

any series of firms or individuals who participate in the flow of products from producer to final user or consumer

question

A publisher of photography books finds that it is const-effective to print 10,000 or more at a time. but a bookstore orders only a few copies of each book since its customers want to select from a wide variety. This shows...

answer

Why both discrepancies of quantity & assortment occur

question

Every morning, sycamore Dairy picks up milk which farmers have "milked" that morning. The dairy processes the milk and separates the cream from the milk. Some of the cream is made into butter and package in variouss sizes. The milk and remaining cream are blended into various products, sealed in pint, quart, and half-gallon containers, and delivered to supermarkets in the quantities and assortments they want.

answer

All of these regrouping activities are being provided by sycamore dairy: assorting, accumulating, sorting, bulk-braking

question

A good reason for developing or joining a vertical marketing system...

answer

is that the whole channel focuses on the same target market at the end of the channel & seems to be more effective

question

If a universal computer monitor breaks while is it still under warranty, someone needs to get it to the repair center. In this case, Universal will need:

answer

reverse channels

question

Which of the following describes WTB;s channel arrangements?

answer

Intensive distribution

question

Which of the following appears to best describe ATB's channel arrangements?

answer

selective distribution

question

National Tennis Ball's channel arrangement:

answer

relies on exclusive distribution

question

In a firm that fully implements the physical distribution concept:

answer

The firm seeks to minimize the cost of distribution for a given customer service level

question

Physical distribution decisions interact with which other marketing mix decisions?

answer

All of the above (price promotion & product decisions)

question

Which physical distribution system is best suited for Ralston Supply

answer

Air freight

question

Which physical distribution system should Harter choose for Ricotta Tool Co?

answer

Truckts

question

The main difference between retailing and wholesaling is that:

answer

Retailers: sell to individuals/ the public Wholesalers: sells pallet items to the retailer

question

Which of the following is NOT relevant regarding why some consumers prefer one retailer over another?

answer

All of the above can be relevant (convenience, social image, assortment carried, service)

question

Some differences between online and in-store customers include:

answer

All of the above (instore: insptect & use, get better service Online: younger, better educated, better access to comparative info)

question

A producer has a few territories where many big customers are concentrated but most of its target customers are spread all over the country

answer

the company should use its own sales branches in the concentrated territories & agents, probable manufacturers agents, in others-- assuming the concentrated territories

question

which of these businesses is a franchise?

answer

Games unlimited

question

Which of these businesses uses scrambled merchandising as a big part of its strategy?

answer

Cuzco's

question

Which of these businesses best fits the definition of a service merchant wholesaler?

answer

Johnson's Health & Beauty supply

question

Promotion includes:

answer

All of the above: Personal selling mass selling sales penetration

question

Promotion is concerned with:

answer

-making sure customers know we have the right product at the right time and the right place - communicate info to direct buyers to ... - how we will communicate

question

which of the following is not one of the basic promotion objectives discussed in the text

answer

to manipulate

question

American Tourister. Inc. -- a producer of luggage is planning to introduce a new product line. The marketing manager is having her sales force call on retailers to explain American Tourister's consumer advertising plans, the unique features of the new luggage, how the distributors can best promote it, and what sales volume and profit margins they can reasonably expect. This is an example of:

answer

a pushing policy

question

A producer of disposable diapers is planning to introduce a new brand of diapers that is specially designed for large babies who are hard to fit with regular diapers...

answer

pulling by customers

question

The EARLY MAJORITY have a lot of contact with:

answer

the mass media, sales people, & early adopter opinion leader

question

During the market growth stage of the product life cycle, a producer would focus promotional efforts on creating ______ demand for its own brand

answer

selective

question

a firm with a product in the market maturity stage of the product life cycle is likely to focus on which basic promotion objective?

answer

persuading/reminding

question

A document archiving company develops its promotional budget based on detailed plans from the tasks to be accomplished by its marketing campaign. The company is most likely to be using which of the follow?

answer

task method budget

question

If Yummy relies on a sales contest to stimulate sales of CHERRY WALRUS, this would be an example of

answer

sales promotion

question

for a new product like PlanteSavers, which of the following would you expect to be a primary objective of the promotion that is planned?

answer

Informing consumers

question

Which of the following illustrates customer-initiated interactive communication?

answer

A customer goes to Yummy's Website to see if Yummy has an ice cream shop nearby

question

Marketing managers should make specific strategy decisions about:

answer

all of the above: selection, training, sales compensation

question

Ali Muhammed has been working for a producer of video games that sell through toy wholesalers to retailers. He knows all about games sold by his company and by competitors. He goes into his wholesalers' territories and tries to get local retailer customers interested in the company's line

answer

he is a sales missionary

question

Planning for mass selling involves strategy decisions about:

answer

All of the above - what is to be said to the target customers - how target customers are to be reached -who is the target audience -what kind of ads will be used

question

Which of the following is the worst example of an advertising objective?

answer

we want our advertising to create favorable word of mouth promotion for our product

question

which of the following types of advertising would most likely be used by an oil company that wished to improve its reputation after an oil spill?

answer

institutional advertising

question

When personal computers were in the market introduction stage of their product life cycle, advertising had to help consumers understand why they needed to own a computer and what a computer could do. Now that personal computers are mature products and have wide acceptance among business and home users, the advertising is focused more on trying to get consumers to purchase a particular brand of computer. So, Personal computer advt used to be ______ advertising in market intro, but is now ____ advt in market maturity.

answer

pioneering, and competitive

question

In its ads, general mills highlights the advantages of its milk n cereal breakfast bars over kellogg's breakfast bars. This is:

answer

comparative advertising

question

This advertising type may be useful when the product has achieved brand preference or insistence, perhaps in the market maturity or sales decline stages.

answer

Reminder advertising

question

In making her decision about media, Jurgenson has to:

answer

all of the above: -Decide which target market should be reached -know the costs of alternative media -decide on promotion objectives -decide what must b said

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