MANG 2790 – Flashcards
Unlock all answers in this set
Unlock answersquestion
you want to be diplomatic in pointing out a problem/error
answer
Using passive voice makes sense when:
question
explain and justify request
answer
In the body of a routine request, you should:
question
sales manager giving instructions to salesperson
answer
Example of downward communication is:
question
classification
answer
when you want to develop a paragraph by showing how a general idea is broken into specific categories, you use:
question
a formal complaint; a settlement of claim
answer
a claim is ____ an adjustment is____
question
true
answer
most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy adjustment)
question
you and audience do not share the same general background
answer
messages should contain supporting detail and background info when:
question
oral written
answer
in high-context cultures, ____ media are often more effective than ___ ones
question
true
answer
requests sent to individuals outside organization should be more formal
question
false
answer
the basic communication process consists of the 2 steps: sending and receiving messages
question
topic main idea
answer
the ____ of a message is its overall subject, while____ s a specific statement about that overall subject
question
body
answer
in a positive message, you should explain your point in the _____
question
false
answer
a routine positive message should never include negative info
question
false
answer
when composing a draft, you should never skip another section of the document until you've finished the current one.
question
focus on what audience can do to improve
answer
when you are criticizing or correcting its best to:
question
developing clear policies that are evenly enforced
answer
best solution to technology-related problems like social media
question
time is wrong
answer
best reason to cancel/defer a message is if
question
false
answer
as long as a message is clear/interesting, medium doesn't matter
question
compound sentence
answer
"insurance premiums have increase and cost of living raises not kept up"
question
true
answer
flatter organizational structures generally create more open internal communication
question
true
answer
emotional intelligence involves the ability to relate the needs of others
question
true
answer
being too modest can reduce your credibility with your audience
question
suppose your uniformed question professionalism think you don't respect them
answer
if your workplace writing contains grammar errors and word choice mistakes, your readers will:
question
productivity excellence motivation
answer
which words are more abstract
question
adapting to the audience
answer
all of the following except ____ are elements in the planning phase of the 3 step writing process
question
if information has been filtered and prioritized to their needs
answer
when gathering info for a business message, keep in mind audience better responds when:
question
contact primary audience immediately and correct error
answer
after sending project cost elements to a longtime client, you failed to include info on some discount options. best thing to do is:
question
false
answer
multitasking generally enhances the quality of employee communication
question
knowledge-management system
answer
a centralized database of experiences of employees through organization
question
begin with the most important question
answer
when asking questions in a request message:
question
control influence
answer
traditional business emphasize ____ business 2.0 focuses on _____
question
elect not to write reccomendation
answer
if you have concerns of job candidate asking for written recommendations ____
question
provide right info faster save embarrassment
answer
planning is essential when writing business messages because:
question
we need to cut operating budget by 12% profits decrease
answer
which has strongest /effective wording
question
request specific action required to resolve problem
answer
when making claim/request adjustment, your close should
question
true
answer
the more 2 groups share experiences, more likely receivers will extract the intended meanings senders encode into their messages
question
false
answer
because routine messages are more common in business, it is not necessary to pay attention to tone
question
what you want to know why making requests readers interest to comply
answer
most simple requests can be handled by explaining:
question
false
answer
among other factors, globalization of business has decreased the demand for skilled communicators
question
true
answer
workforce diversity includes differences, not only in race, but also in gender, education etc.
question
netural
answer
most routine information messages are:
question
clearly address audiences wants/needs. not yours
answer
to make your communication more effective
question
true
answer
once established purpose, consider if time is right
question
true
answer
as you explain/justify your request, point out how complying can benefit reader
question
technology for making phone calls via internet
answer
VoIP is
question
stale and pompus
answer
what is wrong with phrases "attach please fine and "we are in receipt of"
question
incompatible with professional business writing
answer
acronyms and shortcuts used in texting are
question
respecting, understanding and meeting audience needs
answer
audience-centered communication approach involves
question
true
answer
when writing a claim letter, assume you will get fair judgment
question
assume audience is willing to comply
answer
when making routine request, you should
question
disability bias
answer
using term "crippled" in business communication is
question
trassferring info and meaning
answer
communication is the process of
question
great interest to audience
answer
when meeting audiences's needs, you should emphasize ideas of ____
question
true
answer
one effective informal method for learning more about your audiences's info needs is to ask them directly for input
question
auto completion
answer
what type if software feature inserts a ready-made block when you type the first few characters
question
can make important difference in how message is percieve
answer
choosing the right medium for a message
question
mention names of those whom you want to acknowldege
answer
when writing a message of appreciation, ____
question
check to make sure you're using the most current information available.
answer
In evaluating material you have gathered for a report, you should: a. shun information with any hint of bias because such information is inherently unethical. b. check to make sure you're using the most current information available. c. avoid using government documents. d. assume that those who've written the material are credible
question
false
answer
When the bad news appears to be a logical outcome of the reasons that precede it, the reader is more prepared to accept it.
question
true
answer
A real drawback of most visual media is that it requires skill to create effective images
question
true
answer
"Spim" is the term used to describe the IM version of email spam
question
An interactive website enabling audiences to participate in the communication process
answer
Of the following media, which is the richest? An interactive website enabling audiences to participate in the communication process b. An electronic slide presentation that includes a series of images that are arranged to persuade the audience to take a specific position c. A presentation on DVD d. A formal business letter
question
group norms
answer
________ are informal standards of conduct that team members share. Rules of parliamentary procedure b. Group norms c. Robert's Rules d. Group maintenance roles
question
a milder term for one with negative connotations.
answer
A euphemism is a word or phrase that is general or abstract in meaning. b. a milder term for one with negative connotations. c. highly technical. d. possibly offensive.
question
marketing message; sales message
answer
A ________ helps a potential buyer move through the purchasing process without having to make an immediate decision; a ________ encourages a potential buyer to make a purchase decision immediately persuasive appeal; purchase message b. measured response; content quotient c. marketing message; product push d. marketing message; sales message
question
using polite and positive language. taking steps to establish your credibility. understanding and respecting cultural differences
answer
When you're writing a persuasive message, you can encourage a positive response by a. using polite and positive language. b. taking steps to establish your credibility. c. understanding and respecting cultural differences. d. All of these
question
forecasting the message
answer
Regarding the three-step writing process, all of the following except ________ are important elements of the completing step a. proofreading the message b. revising the message c. producing the message d. forecasting the message
question
sharing other content from bloggers via media curation.
answer
Retweeting is the practice of forwarding messages from other Twitter users. It is the microblogging equivalent of a. broadcasting to a list of contacts via email. b. conducting a keyword search on a general-purpose search engine. c. sharing other content from bloggers via media curation. d. carrying on a real-time conversation via instant messaging
question
use headings and links. provide previews and reviews include smooth transitions.
answer
In order to help your readers understand and accept your message a. use headings and links. b. include smooth transitions. c. provide previews and reviews. d. do all of these.
question
Public, specialized networks
answer
________ focus on a particular function or a particular audience a. Public, specialized networks b. Private networks c. Personalized synchronous networks d. Public, general purpose networks
question
avoid any kind of behavior that could be considered abusive
answer
To avoid being accused of defamation, you should a. refuse to communicate with unhappy clients. b. frequently refer to company policy. c. avoid any kind of behavior that could be considered abusive. d. make it clear to disgruntled customers that you refuse to be intimidated.
question
respecting, understanding, and meeting the needs of your audience members
answer
An audience-centered approach to communication involves a. focusing on how the members of the audience can help you obtain your goals. b. embedding a layer of technology between you and your audience members. c. respecting, understanding, and meeting the needs of your audience members. d. saying whatever it takes to win over the members of your audience.
question
true
answer
A message that is intended to mislead or manipulate the audience is unethical, even if its content is true
question
write informally, but not carelessly
answer
When you're writing content for social media a. write in a corporate voice. b. write informally, but not carelessly. c. write from an objective third-person point of view. d. don't worry about revising or proofreading what you've written.
question
usually a bad idea since it takes away from the writer's credibility
answer
In business messages, using terms such as "if," "hope," and "trust" is a. a good way to show your modesty. b. common courtesy. c. usually a bad idea since it takes away from the writer's credibility. d. acceptable for very formal contexts.
question
...
answer
Starting a sentence with "It is" or "There are" is a. a sign that you are using passive voice. b. usually a sign that the sentence could be shorter and more active. c. a sign that you are using active voice. d. perfectly acceptable, and you need not try to rewrite the sentence
question
true
answer
Due to potential legal problems, many companies have a policy that prevents employees from providing recommendation letters
question
True
answer
In general, you should use a conversational style when speaking to small groups and formal style for large groups who are unfamiliar with you
question
most of them are available free of charge
answer
Which of the following is not a characteristic of online data base a. they often categorize information by subject area b. most of them are available for free c. they offer access to many materials that are not accessible through standard engines d. using them requires knowledge of basic search techniques
question
on an encouraging memorable note
answer
you should always close your speech" a. by introducing some new ideas for the audience to think about b. by leaving them with a feeling of incompleteness c. on an encouraging memorable note d. with something dramatic
question
d
answer
when your writing a report, be sure to adapt to your audience by: a. being sensitive to their needs b. controlling your style and tone c. building strong relationships with them d. all of these
question
persuade, resistant
answer
when organizing a speech, use the indirect approach if your purpose is to ____ audience is ____ a. inform, receptive b. motivate, receptive c. persuade, resistant d. entertain, resistant
question
the are easy to edit and update
answer
which of the following statements about overhead transparencies are false? a. you can write on them during a presentation b. the are easy to edit and update c. they can be easy to create d. they don't require high-tech presentation equipment
question
true
answer
a meta crawler enables you to use multiple search engines simultaneously
question
it can include delivery cues such as where you plan to pause for emphasized visuals
answer
when preparing outlines for a speech, keep in mind that a. you should keep each item to 2 or 3 word description b. this is not the place to include "stage directions" c. you can leave out all transitions d. it can include delivery cues such as where you plan to pause for emphasized individuals
question
b-roll material
answer
the term ___ refers to secondary video clips and still images that can add to or improve the flow of business video a. shot list material b. a list material c. b roll material d. back up material
question
false
answer
the more decorative elements you can add to a graphic, the more interesting it will be to the audience
question
don't follow a rigid design structure
answer
unlike structured slides, free- form slides: a. use the same color for background and text b. are completely random and have no design consistency c. don't follow a rigid design structure d. contain extra large fonts
question
false
answer
the best general purpose search engines are capable of reaching information on the internet
question
more slides than
answer
presentations featuring free form slides ten to contain ___ presentations with structure slides
question
false
answer
do you think the styling of the new mini cooper is a departure from... is an example of an open ended question
question
true
answer
focusing on conclusions in an analytical report involves using the direct approach of organizations
question
complex graph
answer
legends should be included with a. controversial reports b. all visuals in business reports c. complex graphs
question
your conclusions and reccomendations
answer
if the audience for your report is likely to accept what your have to say , focus on __
question
false
answer
studies have shown that as long as the content of presentation is completely organized, it will have basically the same effect whether or not its present
question
mission and objectives
answer
when your writing a business plan, you must include a __ purpose of your business plan and what you hope to accomplish a. financial projections and requirements b. design and development c. products and services d. mission and objectives
question
be especially careful to avoid distorting the data
answer
when preparing a line chart, keep in mind that you should: a. never leave out increment form the vertical axis b. be especially careful to avoid distorting the data c. never include negative numbers on the vertical axis d. all above
question
all of these
answer
A poorly written buffer can a. trivialize the reader's concerns. b. divert attention from the problem. c. mislead the reader into thinking your message actually contains good news. d. All of these.
question
false
answer
Now that technology is so vital in the workplace, few executives view listening as an important skill. True False
question
true
answer
One effective informal method for learning more about your audience's information needs is to ask them directly for input. True False
question
A
answer
An analogy lets you a. reason from one specific piece of evidence to another specific piece of evidence b. reason from one specific piece of evidence to a general conclusion. c. reason from a generalization to a specific conclusion. d. do all of these.
question
A
answer
The ________ of websites makes them more difficult to plan and organize than virtually any other type of communication. a. versatility b. objectivity c. narrow scope d. linear nature
question
D
answer
An employee who describes the data she collected from six different plant managers without drawing any conclusions is preparing a. a work plan. b. an analytical report. c. a proposal. d. an informational report.
question
not b
answer
If you're creating a new wiki, ________ just as you would with a new blog or podcast channel. Select one: a. don't worry about your audience until the wiki is up and running b. plan on developing polices and guidelines later, as you need them Incorrect c. focus on short-run goals d. think through your long-term purpose carefully
question
false
answer
Overhead transparencies are old-fashioned visuals that are no longer used in business. True False
question
A
answer
The problem-factoring process involves a. dividing a complex problem into a series of logical, connected questions. b. considering how to allocate blame for a problem. c. creating problems instead of solving them. d. looking at a problem from multiple perspectives.
question
C
answer
Which media would be best for keeping in touch with a sales team whose members live in several different states? a. Written media b. Presentations c. Electronic media d. Oral media
question
not d
answer
When using slide transitions, you should a. limit them to text; they are not appropriate for graphics. b. vary the direction, sometimes going from top to bottom and sometimes going from left to right. c. reveal information in a way that helps your audience better understand your message. d. do none of these-slide transitions have no place in business presentations.
question
False
answer
When analyzing your audience, you should ignore everyone except the key decision makers. True False
question
True
answer
Respecting the chain of command is an important element of effective email messages. True False
question
not d
answer
What is wrong with the following sentence? "Having stalled for two days, the assignment was now late." a. It lacks parallelism. b. It contains a dangling modifier. c. It contains an awkward pointer. d. Nothing-it is grammatically correct as written.
question
not c
answer
When you're considering the use of color in your slides, keep in mind that a. color can account for a large part of an audience's acceptance or rejection of an idea. b. your choices are not that important as long as your slides are colorful. c. color tends to distract viewers, which reduces their retention of the material d. you should use as many colors as possible to maintain viewer interest.
question
True
answer
Making a presentation with the help of an outline or notes is the most effective and easiest delivery mode. True False
question
true
answer
You should be able to summarize the main idea for a speech in a single sentence that links your subject and purpose to the audience's frame of reference. True False
question
D
answer
You can create a well-organized presentation by using a ________ at each major section break to announce the title of the section that's about to begin. a. pull quote b. hyperlink c. storyline d. bumper slide
question
c
answer
An online survey is vulnerable to ________ because it captures only the opinions of those who visit the site and choose to a. transactional dysfunction b. backchannel static c. sampling bias d. circular reasoning
question
true
answer
In a virtual organization, a software company may partner with a manufacturing firm to make the DVDs that contain the software that it offers.
question
d
answer
In order to help your readers understand and accept your message a. use headings and links. b. include smooth transitions. c. provide previews and reviews. d. do all of these.
question
b
answer
Messages should contain supporting detail and background information when a. you expect a favorable response. b. you and your audience do not share the same general background. c. you and your audience share the same general background. d. All of these are the case
question
A
answer
Disabled employees can use ________ to pursue a greater range of career paths, thereby giving employers access to a broader base of talent. a. assistive technologies b. flexible initiatives c. revolving methodologies d. coordinated systems
question
true
answer
Refusing a request to write a recommendation letter generally calls for using the indirect approach and a great deal of diplomacy. True False
question
b
answer
In requesting a sales report from a co-worker, you should a. use the indirect approach. b. get straight to the point. c. maintain a formal style and tone. d. do all of these.
question
c
answer
Which one of the following is not one of the traits possessed by professionals? a. Demonstrating a sense of etiquette b. Being dependable and accountable c. Meeting minimum qualifications d. Maintaining a positive outlook
question
c
answer
Compared to low-context cultures, high-context cultures tend to take a(n) ________ approach regarding the meaning of business contracts. a. equally flexible b. more literal c. more flexible d. None of these
question
false
answer
progress reports are never more than updates in memo or email form.
question
d
answer
When making claims or requesting adjustments, you should begin by a. threatening legal action if you do not receive a favorable adjustment. b. providing a detailed description of the faulty merchandise. c. complimenting the company for past service. d. providing a straightforward explanation of what the problem is
question
true
answer
Open corporate cultures benefit from free-flowing information and employee input.
question
not c
answer
If price is one of your strong selling points, you should a. give the price a place of prominence in the message. b. decrease the perception that the price is high. c. mention special offers, such as volume discounts, before actually stating the price. Incorrect d. break the total price into smaller units.
question
not b
answer
A ________ outlines an organization's official position on issues that affect its success. a. feasibility report b. policy report c. position paper d. business plan
question
true
answer
Without a steady stream of new information, a blog is unlikely to be successful.
question
true
answer
When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.
question
c
answer
Materials in an appendix are not incorporated into the text because a. they include bad news. b. they are controversial. c. they are lengthy, or lack direct relevance to the report. d. they will not be interesting to anyone who reads the report.
question
not a
answer
In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople. a. less formal than Incorrect b. more formal than c. more humorous than d. None of these
question
not d
answer
Using video to enhance business messages a. is generally a bad idea, since it takes away from the main idea. b. has become difficult and expensive, since audiences now have such high expectations. c. is easier than ever, thanks to low-cost video cameras and video sharing sites such as YouTube. d. is effective for tech-savvy audiences, but a turn-off for most others.
question
not b
answer
Podcasts are a. great for entertainment, but not useful in business. b. helpful for training in business, but not much else. c. too technical to be practical for business use. d. None of these.
question
b
answer
The most important aspect of any presentation is a. regarding your audience as passive recipients rather than trying to engage them. b. getting the audience to receive, understand, and embrace your message. c. enveloping your message within a cloak of technology. d. impressing the audience with your knowledge, skills, and abilities.
