question

you want to be diplomatic in pointing out a problem/error

answer

Using passive voice makes sense when:

question

explain and justify request

answer

In the body of a routine request, you should:

question

sales manager giving instructions to salesperson

answer

Example of downward communication is:

question

classification

answer

when you want to develop a paragraph by showing how a general idea is broken into specific categories, you use:

question

a formal complaint; a settlement of claim

answer

a claim is ____ an adjustment is____

question

true

answer

most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy adjustment)

question

you and audience do not share the same general background

answer

messages should contain supporting detail and background info when:

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oral written

answer

in high-context cultures, ____ media are often more effective than ___ ones

question

true

answer

requests sent to individuals outside organization should be more formal

question

false

answer

the basic communication process consists of the 2 steps: sending and receiving messages

question

topic main idea

answer

the ____ of a message is its overall subject, while____ s a specific statement about that overall subject

question

body

answer

in a positive message, you should explain your point in the _____

question

false

answer

a routine positive message should never include negative info

question

false

answer

when composing a draft, you should never skip another section of the document until you've finished the current one.

question

focus on what audience can do to improve

answer

when you are criticizing or correcting its best to:

question

developing clear policies that are evenly enforced

answer

best solution to technology-related problems like social media

question

time is wrong

answer

best reason to cancel/defer a message is if

question

false

answer

as long as a message is clear/interesting, medium doesn't matter

question

compound sentence

answer

"insurance premiums have increase and cost of living raises not kept up"

question

true

answer

flatter organizational structures generally create more open internal communication

question

true

answer

emotional intelligence involves the ability to relate the needs of others

question

true

answer

being too modest can reduce your credibility with your audience

question

suppose your uniformed question professionalism think you don't respect them

answer

if your workplace writing contains grammar errors and word choice mistakes, your readers will:

question

productivity excellence motivation

answer

which words are more abstract

question

adapting to the audience

answer

all of the following except ____ are elements in the planning phase of the 3 step writing process

question

if information has been filtered and prioritized to their needs

answer

when gathering info for a business message, keep in mind audience better responds when:

question

contact primary audience immediately and correct error

answer

after sending project cost elements to a longtime client, you failed to include info on some discount options. best thing to do is:

question

false

answer

multitasking generally enhances the quality of employee communication

question

knowledge-management system

answer

a centralized database of experiences of employees through organization

question

begin with the most important question

answer

when asking questions in a request message:

question

control influence

answer

traditional business emphasize ____ business 2.0 focuses on _____

question

elect not to write reccomendation

answer

if you have concerns of job candidate asking for written recommendations ____

question

provide right info faster save embarrassment

answer

planning is essential when writing business messages because:

question

we need to cut operating budget by 12% profits decrease

answer

which has strongest /effective wording

question

request specific action required to resolve problem

answer

when making claim/request adjustment, your close should

question

true

answer

the more 2 groups share experiences, more likely receivers will extract the intended meanings senders encode into their messages

question

false

answer

because routine messages are more common in business, it is not necessary to pay attention to tone

question

what you want to know why making requests readers interest to comply

answer

most simple requests can be handled by explaining:

question

false

answer

among other factors, globalization of business has decreased the demand for skilled communicators

question

true

answer

workforce diversity includes differences, not only in race, but also in gender, education etc.

question

netural

answer

most routine information messages are:

question

clearly address audiences wants/needs. not yours

answer

to make your communication more effective

question

true

answer

once established purpose, consider if time is right

question

true

answer

as you explain/justify your request, point out how complying can benefit reader

question

technology for making phone calls via internet

answer

VoIP is

question

stale and pompus

answer

what is wrong with phrases "attach please fine and "we are in receipt of"

question

incompatible with professional business writing

answer

acronyms and shortcuts used in texting are

question

respecting, understanding and meeting audience needs

answer

audience-centered communication approach involves

question

true

answer

when writing a claim letter, assume you will get fair judgment

question

assume audience is willing to comply

answer

when making routine request, you should

question

disability bias

answer

using term "crippled" in business communication is

question

trassferring info and meaning

answer

communication is the process of

question

great interest to audience

answer

when meeting audiences's needs, you should emphasize ideas of ____

question

true

answer

one effective informal method for learning more about your audiences's info needs is to ask them directly for input

question

auto completion

answer

what type if software feature inserts a ready-made block when you type the first few characters

question

can make important difference in how message is percieve

answer

choosing the right medium for a message

question

mention names of those whom you want to acknowldege

answer

when writing a message of appreciation, ____

question

check to make sure you're using the most current information available.

answer

In evaluating material you have gathered for a report, you should: a. shun information with any hint of bias because such information is inherently unethical. b. check to make sure you're using the most current information available. c. avoid using government documents. d. assume that those who've written the material are credible

question

false

answer

When the bad news appears to be a logical outcome of the reasons that precede it, the reader is more prepared to accept it.

question

true

answer

A real drawback of most visual media is that it requires skill to create effective images

question

true

answer

"Spim" is the term used to describe the IM version of email spam

question

An interactive website enabling audiences to participate in the communication process

answer

Of the following media, which is the richest? An interactive website enabling audiences to participate in the communication process b. An electronic slide presentation that includes a series of images that are arranged to persuade the audience to take a specific position c. A presentation on DVD d. A formal business letter

question

group norms

answer

________ are informal standards of conduct that team members share. Rules of parliamentary procedure b. Group norms c. Robert's Rules d. Group maintenance roles

question

a milder term for one with negative connotations.

answer

A euphemism is a word or phrase that is general or abstract in meaning. b. a milder term for one with negative connotations. c. highly technical. d. possibly offensive.

question

marketing message; sales message

answer

A ________ helps a potential buyer move through the purchasing process without having to make an immediate decision; a ________ encourages a potential buyer to make a purchase decision immediately persuasive appeal; purchase message b. measured response; content quotient c. marketing message; product push d. marketing message; sales message

question

using polite and positive language. taking steps to establish your credibility. understanding and respecting cultural differences

answer

When you're writing a persuasive message, you can encourage a positive response by a. using polite and positive language. b. taking steps to establish your credibility. c. understanding and respecting cultural differences. d. All of these

question

forecasting the message

answer

Regarding the three-step writing process, all of the following except ________ are important elements of the completing step a. proofreading the message b. revising the message c. producing the message d. forecasting the message

question

sharing other content from bloggers via media curation.

answer

Retweeting is the practice of forwarding messages from other Twitter users. It is the microblogging equivalent of a. broadcasting to a list of contacts via email. b. conducting a keyword search on a general-purpose search engine. c. sharing other content from bloggers via media curation. d. carrying on a real-time conversation via instant messaging

question

use headings and links. provide previews and reviews include smooth transitions.

answer

In order to help your readers understand and accept your message a. use headings and links. b. include smooth transitions. c. provide previews and reviews. d. do all of these.

question

Public, specialized networks

answer

________ focus on a particular function or a particular audience a. Public, specialized networks b. Private networks c. Personalized synchronous networks d. Public, general purpose networks

question

avoid any kind of behavior that could be considered abusive

answer

To avoid being accused of defamation, you should a. refuse to communicate with unhappy clients. b. frequently refer to company policy. c. avoid any kind of behavior that could be considered abusive. d. make it clear to disgruntled customers that you refuse to be intimidated.

question

respecting, understanding, and meeting the needs of your audience members

answer

An audience-centered approach to communication involves a. focusing on how the members of the audience can help you obtain your goals. b. embedding a layer of technology between you and your audience members. c. respecting, understanding, and meeting the needs of your audience members. d. saying whatever it takes to win over the members of your audience.

question

true

answer

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true

question

write informally, but not carelessly

answer

When you're writing content for social media a. write in a corporate voice. b. write informally, but not carelessly. c. write from an objective third-person point of view. d. don't worry about revising or proofreading what you've written.

question

usually a bad idea since it takes away from the writer's credibility

answer

In business messages, using terms such as "if," "hope," and "trust" is a. a good way to show your modesty. b. common courtesy. c. usually a bad idea since it takes away from the writer's credibility. d. acceptable for very formal contexts.

question

...

answer

Starting a sentence with "It is" or "There are" is a. a sign that you are using passive voice. b. usually a sign that the sentence could be shorter and more active. c. a sign that you are using active voice. d. perfectly acceptable, and you need not try to rewrite the sentence

question

true

answer

Due to potential legal problems, many companies have a policy that prevents employees from providing recommendation letters

question

True

answer

In general, you should use a conversational style when speaking to small groups and formal style for large groups who are unfamiliar with you

question

most of them are available free of charge

answer

Which of the following is not a characteristic of online data base a. they often categorize information by subject area b. most of them are available for free c. they offer access to many materials that are not accessible through standard engines d. using them requires knowledge of basic search techniques

question

on an encouraging memorable note

answer

you should always close your speech" a. by introducing some new ideas for the audience to think about b. by leaving them with a feeling of incompleteness c. on an encouraging memorable note d. with something dramatic

question

d

answer

when your writing a report, be sure to adapt to your audience by: a. being sensitive to their needs b. controlling your style and tone c. building strong relationships with them d. all of these

question

persuade, resistant

answer

when organizing a speech, use the indirect approach if your purpose is to ____ audience is ____ a. inform, receptive b. motivate, receptive c. persuade, resistant d. entertain, resistant

question

the are easy to edit and update

answer

which of the following statements about overhead transparencies are false? a. you can write on them during a presentation b. the are easy to edit and update c. they can be easy to create d. they don't require high-tech presentation equipment

question

true

answer

a meta crawler enables you to use multiple search engines simultaneously

question

it can include delivery cues such as where you plan to pause for emphasized visuals

answer

when preparing outlines for a speech, keep in mind that a. you should keep each item to 2 or 3 word description b. this is not the place to include "stage directions" c. you can leave out all transitions d. it can include delivery cues such as where you plan to pause for emphasized individuals

question

b-roll material

answer

the term ___ refers to secondary video clips and still images that can add to or improve the flow of business video a. shot list material b. a list material c. b roll material d. back up material

question

false

answer

the more decorative elements you can add to a graphic, the more interesting it will be to the audience

question

don't follow a rigid design structure

answer

unlike structured slides, free- form slides: a. use the same color for background and text b. are completely random and have no design consistency c. don't follow a rigid design structure d. contain extra large fonts

question

false

answer

the best general purpose search engines are capable of reaching information on the internet

question

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