question

What type of skills tends to be equally important at all levels of management?

answer

human skills

question

involves managing by daily production of goods and services

answer

operations management

question

groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival

answer

primary stakeholders

question

managers can use integrity tests to

answer

select and hire ethical employees

question

Frederick Taylor is famous for

answer

creating the principles of scientific management

question

model that holds the only social responsibility that businesses have is to maximize profit

answer

shareholder

question

in external organizations environments, the ____ environment affects all organizations while the _____ environment is unique to each company.

answer

general; specific

question

the _____ is the set of key values, beliefs, and attitudes shared by members of an organization.

answer

organizational culture

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_____ is a primary source of organizational culture

answer

the company's founder

question

in order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called_____ .

answer

behavioral substitution

question

which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

answer

Pepsi-Cola

question

Various persons or groups with a legitimate interest in a company's actions are called _____ .

answer

stakeholders

question

which of the following statements about the beginnings of management is true"?

answer

management as a field of study is only about 125 years old.

question

in terms of environmental complexity, _____ environments have few environmental factors, whereas _____ environments have many environmental factors

answer

Simple; Complex

question

Management theorist _____ is best know for his role in the Hawthorne studies.

answer

Elton Mayo

question

Eastman Kodak owns a company that manufactures dental radiation equipment. the _____ for the company would be expected to develop the long-term plans needed to make the company profitable.

answer

top manager

question

a company implementing a(n) _____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations.

answer

proactive

question

the first step managers use to make sense of their changing environments is _____ .

answer

environmental scanning

question

after a year as a manager, new managers typically realize their job is: _____ .

answer

people development

question

the _____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the behavior.

answer

U.S. Sentencing Commission Guidelines

question

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as _____

answer

first-line managers

question

_____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service

answer

product boycott

question

creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

answer

motivation to manage

question

_____ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources

answer

resource scarcity

question

A systems view of management allows managers to

answer

deal with the complex environment in which their companies operate

question

what is social responsibility?

answer

business' obligation to pursue policies, make decisions, and take actions that benefit society

question

Wal-Mart can be described as

answer

buyer dependent

question

an accountant with _____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expense

answer

technical skill

question

mary parker follett believed managers typically deal with conflict in one of three ways: _____

answer

doimation, compromise, and integration

question

Henri Fayol is responsible for developing

answer

administrative management

question

the social responsiveness strategy that could be considered essentially a public relations approach is the _____ strategy.

answer

defensive

question

the goal of scientific management is to _____

answer

find the one best way to perform each task

question

which of the following management theorists believed that workers ultimately grant managers their authority?

answer

Chester Barnard

question

Environmental _____ is affected by environmental complexity, change, and resources.

answer

uncertainty

question

according to Weber, a bureaucracy _____ .

answer

is the exercise of control on the basis of knowledge, expertise, or experience

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Frank and Lillian Gilbreth are important to management because they _____ .

answer

used motion studies to eliminate unnecessary or repetitive motions from the workplace

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_____ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to creat

answer

behavioral addition

question

according to the _____ model, managements most important responsibility is long-term survival.

answer

stakeholder

question

A manager striving to improve organizational _____ is accomplishing tasks that help achieve organizational objectives

answer

effectiveness

question

Kodak makes digital cameras and paper for prints

answer

threat;opportunity

question

According to _____ , the most effective management theory or idea depends on the kinds of problems or situations that mangers are facing at a particular time and place

answer

the contingency approach

question

_____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

answer

reactive customer monitoring

question

the three stages or moral development identified by Kohlber are _____ .

answer

preconventional level, cont3entional level, and postconventional level

question

who is responsible for the fact that most products are manufactured using standardized, interchangeable parts?

answer

eli whitney

question

what are the four functions of management?

answer

planning, organizing, leading, controlling

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