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Management Information Systems (Chapter 2)

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transaction processing systems (TPS)
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a computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping
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business intelligence
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a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions
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management information systems (MIS)
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provides middle managers with reports on the organization’s current performance
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decision- support systems (DSS)
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focuses on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance
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executive support systems (ESS)
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information systems at the organization’s strategic level designed to address unstructures decision making through advanced graphics and communications
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portal
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uses a web interface to present integrated personalized business content
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digital dashboard
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displays on a single screen graphs and charts of key performance indicators for managing a company
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enterprise applications
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systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management
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enterprise systems (enterprise resource planning (ERP) systems)
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integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system
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supply chain management (SCM) systems
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help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so they can source, produce, and deliver goods and services efficiently
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interorganizational system
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automate the flow of information across organizational boundaries
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customer relationship management (CRM) systems
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provides information to coordinate all of the business processes that deal with custoemrs in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention
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knowledge management systems (KMS)
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collect all relevent knowledge and experience in the firm, and make it available wherever and whenever it is neeed to improve business processes and management decisions
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electronic business (e-business)
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the use of digital technology and the internet to execute the major business processes in the enterprise
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electronic commerce (e-commerce)
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the process of buying and selling goods and services electronically involving transactions using the internet, networks, and other digital technologies
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e-government
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the application of the internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, business, and other arms of government
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collaboration
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working with others to achieve shared and explicit goals
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teams
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have a specific mission that someone in the business assigned to them
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social business
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the use of social networking platforms (facebook, twitter, and internal coporate social tools) to engage employees, customers, and suppliers
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telepresence
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an integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location
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cyberlocker
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online file-sharing services that allow users to upload files to secure online storage up to 16 terabytes
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information systems department
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maintains the hardware, software, data storage, and networks that comprise the firm’s IT infrastructure
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programmers
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highly trained technical specialists who write the software instructions for computers
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systems analysts
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constitute the principle liasons between the information systems groups and the rest of the organization
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information systems managers
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leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists
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chief information officer (CIO)
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a senior manager who oversees the use of information technology in the firm
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chief security officer (CSO)
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in charge of the informations systems security for the firm and is responsible for enforcing the firm’s information security policy
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chief privacy officer (CPO)
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responsible for the firm’s knowledge management program
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end users
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representatives of departments outside of the information systems group for whom applications are developed