Management Information Systems Chapter 12 – Flashcards
Unlock all answers in this set
Unlock answersquestion
unstructured decisions
answer
Nonroutine decisions in which the decision maker must provide judgement evaluation, and insights into the problem definition; there is no agreed upon procedure for making such decision
question
structured decisions
answer
decisions that are repetitive, routine, and have a definite procedure for handling them
question
semistructured decisions
answer
Decisions in which only part of the problem has a clear-cut answer provided by an accepted procedure
question
intelligence
answer
the first of Simon's four stages of decision making, when the individual collects information to identify problems occurring in the organization
question
design
answer
Simon's second stage of decision making, when the individual conceives of possible alternative solutions to a problem
question
choice
answer
Simon's third stage of decision making, when the individual selects among the various solution alternatives
question
implementation
answer
Simon's fourth stage of decision-making, when the individual puts the decision into effect and reports on the progress of the solution
question
classical model of management
answer
Traditional description of management that focused on its formal functions of planning, organizing, coordinating, deciding, and controlling.
question
behavioral models
answer
descriptions of management based on behavioral scientists' observations of what managers actually do in their jobs
question
managerial roles
answer
expectations of the activities that managers should perform in an organization
question
interpersonal role
answer
Mitzberg's classification for managerial roles where managers act as figureheads and leaders for the organization
question
informational roles
answer
Mintzberg's classification for managerial roles where managers act as the nerve centres of their organizations, receiving and disseminating critical information
question
decisional roles
answer
Mintzberg's classification for managerial roles where managers initiate activities, handle disturbances, allocate resources, and negotiate conflicts
question
data visualization
answer
Technology for helping users see patterns and relationships in large amounts of data by presenting the data in graphical form.
question
geographic information system (GIS)
answer
system with software that can analyze and display data using digitized maps to enhance planning and decision-making
question
sensitivity analysis
answer
models that ask "what if" questions repeatedly to determine the impact of changes in one or more factors on the outcomes
question
pivot table
answer
spreadsheet tool for reorganizing and summarizing two or more dimensions of data in a tabular format
question
balanced scorecard method
answer
Framework for operationalizing a firms strategic plan by focusing on measurable financial, business process, customer, and learning and growth outcomes of firm performance.
question
key performance indicators (KPIs)
answer
Measures proposed by senior management for understanding how well the firm is performing along specified dimensions.
question
business performance management (BPM)
answer
attempts to systematically translate a firm's strategies (e.g., differentiation, low-cost producer, market share growth, and scope of operation) into operational targets
question
drill down
answer
The ability to move from summary data to lower and lower levels of detail.
question
group decision-support systems (GDSS)
answer
An interactive computer-based system to facilitate the solution to unstructured problems by a set of decision makers working together as a group
question
Location analytics
answer
Ability to gain insights from the location (geographic) component of data, including location data form mobile phones, output from sensors or scanning devices, and data from maps
question
Operational intelligence
answer
Business analytics that deliver insight into data, streaming events and business operations
question
Predictive Analytics
answer
The use of data mining techniques, historical data, and assumptions about future conditions to predict outcomes of events, such as the probability a customer will respond to an offer or purchase a specific product
