question

Managers are: (3 things)

answer

1) task oriented 2)achievement oriented 3) people oriented

question

Managers operate within an?

answer

Organization

question

Organization

answer

a group of people who work together to achieve some specific purpose

question

Management

answer

the pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organizations resources.

question

Efficiency

answer

= the means. To use resources ( people, money, raw materials, and the like wisely and cost effectively)

question

Effectiveness

answer

= the ends. To achieve results, to make the right decisions and to successfully carry them out so that they achieve the organizations goals.

question

Often organizations will erroneously strive for efficiency without being?

answer

Effective

question

Good managers create?

answer

value

question

Multiplier Effect

answer

Your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone.

question

What kind of fringe benefits and status rewards go with being a manager?

answer

Stock options Large Office Health insurance

question

What are the rewards of studying management?

answer

1) You will understand how to deal with organizations from the outside 2) You will understand how to relate to your supervisors 3) You will understand how to interact with coworkers 4) You will understand how to manage yourself in the workplace

question

What are the rewards of practicing management?

answer

1) You and your employees can experience a sense of accomplishment 2) You can stretch your abilities and magnify your range 3) You can build a catalog of successful products or services 4) You can become a mentor and help others.

question

What is the management process?

answer

Planning, Organizing, Leading, Controlling

question

Planning

answer

is defined as setting goals and deciding how to achieve them

question

Organizing

answer

is defined as arranging tasks, people, and other resources to accomplish the work

question

Leading

answer

motivating, directing, influencing people to work hard to achieve the organizations goals.

question

Controlling

answer

monitering performance, comparing it with goals, and taking corrective action as needed.

question

As a manager you can achieve a balance between what two states?

answer

Boredom and Anxiety

question

Competitive advantage

answer

the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

question

Managers with a competitive advantage must stay ahead in what four areas?

answer

Being responsive to customers Innovation quality efficiency

question

To be responsive to a customer is to?

answer

Take care of the customer

question

Innovation

answer

Finding ways to deliver new or better goods and services

question

7 challenges of becoming an exceptional manager

answer

competitive advantage diversity globalization info technology (new normal) ethical standards sustainability( business of green) happiness and meaningfulness

question

Managing for diversity means that?

answer

The future won't resemble the past

question

What can affect how well and organization manages globally?

answer

Not understanding differences between different cultures such as verbal expressions and gestures.

question

E commerce

answer

the buying or selling of goods or services over computer networks

question

E commerce has lead to the growth of?

answer

E buisness

question

E buisness

answer

Using the internet to facilitate every aspect of running a buisness.

question

Excessive and unimportant texts and emails can lead managers to face?

answer

Losing valuable time and productivity and facing stress and conflict

question

Artificial Intelligence

answer

is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

question

Telecommute

answer

Or work from home or remote locations using a variety of information technologies.

question

Knowledge Management

answer

the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.

question

What are some key aspects to information technology(the new normal)?

answer

Lots of data and decision making (storage system) Artificial intelligence (robots) Organization changes( videoconference, managing and organizing systems)

question

sustainability

answer

economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

question

Our economic system has brought ?? But also led to unsustainable buisness practices because it has assumed that natural resources are ??

answer

prosperity, limitless

question

Happiness is linked to being a? Meaningfulness is linked to being a?

answer

Taker rather than giver Giver rather than taker

question

Happiness

answer

getting what you want and fulfilling desires

question

Meaningfulness

answer

May not always make you happy, but is achieving a value sense of ones self and ones purpose within the larger context of life.

question

Who said the work place of the future may resemble a symphony orchestra?

answer

Peter Drucker

question

What are the four levels of management?

answer

Top managers Middle Managers First line Managers Team leaders

question

Top managers- CEO, COO, president

answer

make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. (Ex?)

question

Top managers must be?

answer

Future oriented deal with competitive conditions environment outside the organization

question

Middle Managers- district manager, regional manager

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implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them. (Ex?)

question

Middle managers deal with with?

answer

People (employees, suppliers, customers) rather than computer screens

question

First line Managers- supervisor, department head, foreman

answer

make short term operating decisions, directing the daily tasks of nonmanagerial personnel

question

Team Leaders

answer

a manager who is responsible for facilitating team activities toward achieving key results. Don't have authority over them team members but guide and instruct them.

question

Two types of managers

answer

Functional and General

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Functional Manager- Director of Finance

answer

is responsible for just one organizational activity. (Ex?)

question

General Managers- Executive Vice President

answer

responsible for several organizational activities. (Ex?)

question

Three types of organizations for Managers?

answer

For-profit nonprofit mutual-benefit

question

For-profit Organizations (Allstate)

answer

formed to make money, or profits, by offering products or services

question

Nonprofit Organization (red cross, hospitals)

answer

may be public sector or private sector. Offer services to come clients, not to make a profit.

question

Managers in non profit organization are often known as?

answer

administrators

question

Nonprofit which offers services to all clients within their jurisdictions. Example=military service

answer

What is the commonweal organization?

question

Mutual benefit organization- labor unions, political parties

answer

voluntary collections of members whose purpose is to advance members interests (Ex?)

question

For-profit= success comes from profit (or loss) making nonprofit &mutual benefit+ success comes from effectiveness of service delivered

answer

What is the difference between different organizations and managements?

question

What do managers have in common as a source of a support system?

answer

Spouse or partner

question

Robert Kratz

answer

Who found that through education and experience managers require the three principal skills to business?

question

technical, conceptual, human

answer

What are the 3 principal skills?

question

Technical skills

answer

consist of the job specific knowledge needed to perform well in a specialized field

question

Conceptual skills

answer

consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

question

Human skills; soft skills

answer

consist of the ability to work well in cooperation with other people to get things done. Also known as?

question

Soft skills

answer

the ability to motivate, to inspire trust, to communicate with others

question

Ask probing questions force people beneath them to think and find answers

answer

Companies want people who?

question

-ability to motivate and engage others -ability to communicate -work outside of US -high energy levels to meet demands of global travel

answer

What are the 4 chief skills companies seek in top managers?

question

Henry Mintzberg 1) Manager relies more on verbal then on written communication 2) Managers work long hours at intense pace (50 to 90 hr workdays) 3)work is characterized by fragmentation, brevity, and variety (phone calls, meetings, computer work)

answer

What are the three findings important for prospective managers? Who found these?

question

Time and task management

answer

What are major challenges for every manager according to Mintzberg's findings?

question

interpersonal, informational, decisional

answer

What are the three types of managerial roles?

question

Interpersonal Roles- figurehead, liasion, leader

answer

managers interact with people inside and outside their work units. Example?

question

Informational Roles- monitor disseminator spokesperson

answer

managers receive and communicate information. Example?

question

Decisional Roles- entreprenuer, disturbance handler, resource allocator, and negotiater

answer

managers use information to make decisions to solve problems or take advantage of opportunities. Example?

question

Information handling (accurate information=crucial for making smart decisions)

answer

What is the most important part of a managers job?

question

figurehead

answer

show visitors around your company, attend employee birthday parties. present ethical guidelines. Perform symbolic tasks.

question

Leadership

answer

responsible for actions of subordinates. Expressed on decisions about training, motivating and discipling.

question

Liasion

answer

act like a politician, work with people outside work unit and organization to develop alliances that will help you achieve goals

question

monitor role

answer

constantly alert for useful infomation

question

disseminator role

answer

disseminate important information to employee via email and meeting so people know whats going on

question

spokesperson role

answer

diplomat, put the best face on the activities of your work unit or organization to people outside of it.

question

entreprenuer role

answer

initiate and encourage change and innovation

question

disturbance role

answer

fixing unforeen problems

question

resource allocator role

answer

setting priorities about use of resources

question

negotiator role

answer

working with other inside and outside the organization to accomplish your goals

question

Entrepreneurship

answer

is the process of taking risks to try and create a new enterprise

question

Entrepenuer - run small business with fewer than 100 employees

answer

someone who sees a new opportunity for a product or service and launched a business to try and realize it

question

Intrapreneur- researcher or scientist, manager

answer

is someone who work inside an existing organization who sees an opportunity for a product or service and mobilizes the organizations resources to try and realize it. (Ex?)

question

Change, repsonds to it, and exploits it as an opportunity

answer

Entrepreneur always searches for?

question

grow and maintain a buisness start a buisness

answer

Being a manager is what it takes to? Being an entrepreneur is what it takes to?

question

Gazelles. Speed and agility Alan Webber

answer

Entrepreneurial companies have been called ___ for what two attributes? Who said this?

question

1) high need for achievement; E=self motivated through hard goals, M= motivated by promotions and org rewards 2) belief in personal control of destiny 3) high energy levels and action orientation- impatient and get things done fast 4) high tolerance for ambiguity(unclear info) 5) self confidence and tolerance for risk

answer

What are the 5 psychological characteristics that differ between entreprenuers and managers?

question

Peter Drucker

answer

creator and inventor of modern management

question

Classical, behavioral, quantitative

answer

What are the three historical management perspectives?

question

Sytems viewpoint, contingency viewpoint, and quality management

answer

What are the three Contemporary management perspectives?

question

Gilbreths

answer

A husband and wife team of industrial engineers who were pioneers in the classical approach to management.

question

Classical Viewpoint- scientific and administrative

answer

emphasized ways to manage work more efficiently and boost productivity, had two branches..?

question

rational

answer

Classical management assumes that people are?

question

Scientific management- Frederick Taylor and Gilbreths

answer

emphasized the work methods to improve the productivity of individual workers. Who were its chief proponents?

question

Soldiering

answer

deliberately working at less than full capacity.

question

Frederick Taylor

answer

Who was known as the father of scientific management?

question

evaluate a task carefully select workers give workers training and incentives to do task right scientific principles to plan work methods

answer

What four ways can you eliminate soldiering?

question

Motion Studies

answer

break down each workers job into basic physical motions and then trained workers to use the methods or their best performing coworkers.

question

differential rate system

answer

more efficient workers earned higher wages

question

production; increase profits

answer

Taylor believed by raising ___ both labor and management could ____ to the point of no more quarrel over them.

question

using cameras to film workers at work in order to isolate parts of a job

answer

Gilbreths expanded on Taylors motion studies by?

question

Administrative management- Fayol and Weber

answer

concerned with managing the total organization. People?

question

Fayol

answer

first to identify major functions of management as well as coordinating.

question

bureaucracy- weber

answer

rational, efficient, ideal organization based on principles of logic

question

1) hierarchy of authority 2) formal rules 3) clear division of labor 4) impersonality 5) careers based on merit

answer

5 positive bureaucracy features:

question

Too mechanistic; doesn't take into account importance of human needs

answer

What is a flaw in the classical viewpoint?

question

Behavorial viewpoint

answer

emphasized the importance of understanding human behavior and of motivating employees toward achievement.

question

Hugo Munsterberg

answer

Father of industrial psychology

question

mustenberg, follett, mayo

answer

Three people who pioneered early behavorialsm?

question

Follett

answer

thought organizations should become more democratic, with managers and employees working cooperatively

question

Hawthorne Studies

answer

investigation into whether workplace lighting level affected worker productivity

question

Hawthorne Effect

answer

employees worked harder if they received added attention, and if they thought managers cared about their welfare

question

Human Relation Movement- maslow and mcGregor

answer

proposed that better human relations could increase worker productivity. People?

question

physiological, safety, love, esteem, self actualization

answer

Maslow's hierarchy of human needs:

question

Theory X

answer

represents a pessimistic, negative view of workers

question

Theory Y

answer

represents the outlook of human relations proponents, optimistic and positive view of workers.

question

Beliefs affect their behavior

answer

The principal contribution offered by the Theory X and Y is that it helps managers understand how their?

question

Behavorial Science

answer

scientific research for developing theories about human behavior that can be used to provide practical tools for managers.

question

psychology, sociology, anthropology, and economics

answer

4 aspects of behavioral science:

question

Quantitative management ( managerial science and operations management)

answer

the application to management of quanittative techniques, such as statistics and computer simulations. 2 branches?

question

Management Science

answer

focuses on using mathematics to aid in problem solving and decision making

question

Operations Management

answer

focuses on managing the production and delivery of an organizations products or services more effectively

question

Effective and Efficient

answer

Through the rational management of resources and distribution of goods and services, operation management helps ensure that buisness operations are?

question

Individual differences in a variety of settings

answer

In order to be an exceptional manager, you need to learn to deal with?

question

System Viewpoint

answer

regards the organization as systems of interrelated part that operate together to achieve a common purpose.

question

Contingency viewpoint

answer

emphasizes that a managers approach should vary according to the individual and environmental situation

question

Quality control, quality assurance, total quality management

answer

Quality Management viewpoint three approaches?

question

Quality control- Walter Shewart

answer

strategy for minimizing errors by managing each state of production. People?

question

Quality assurance

answer

focuses on the performance of workers urging employees to strive for zero defects

question

Total quality management - Deming and Juran

answer

Comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction. People?

question

system

answer

set of interralated parts that operate together to achieve a common purpose.

question

1) collection of subsystems 2) part of larger environment

answer

You can look at your organization in the system viewpoint as?

question

inputs, transformational processes, outputs, feedback

answer

4 parts of a system?

question

inputs

answer

people, money, info, equipment and materials required to produce an organizations goods and services. Goes into a system

question

Transformational processes

answer

organizations capability in management and technology that are applied to converting inputs into outputs

question

outputs

answer

Products, services, profits, losses, employees satisfaction or discontent produced by the organization. Whatever comes out of the system

question

feedback

answer

information about the reaction of the environment to the outputs, which affects the inputs. Are customers buying or not buying the product?

question

open system

answer

continually interacts with its environment

question

closed system-classical viewpoint and management science

answer

has little interaction with its environment. What viewpoints?

question

Complexity theory

answer

the study of how order and pattern arise from very complicated chaotic systems.

question

inside and outside; correct mistakes and avoid new ones

answer

Open Sytems stress multiple feedback from both ___ and ___ the organization, resulting in continuous learning process to try and ____?

question

Adapt to their environments

answer

Complexity theory seek to understand how organizations considered as relatively simple and partly connected structures?

question

Hamel

answer

Who holds that management theory is dated and doesnt fit the current realties of organizational life and that management innovation is essential to future success.

question

Process ( Hamel)

answer

Management ideas are not fixed, they are a?

question

Core beliefs that people have about the organization -belief worth challenging -universally valid -serve interests of adherents -self-fulfilling

answer

How do forward looking managers get the ball rolling in management innovation, particularly in a traditional conventional company?

question

Evidence based management- Pfeffer and Sutton

answer

translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process. people?

question

Quality

answer

What is considered one of the most important ways of adding value to products and services, and distinguishes them from competitors?

question

constancy of purpose and statistical measurement and reduction of variations, and teamwork

answer

Deming believed that quality stemmed from?

question

fitness for use - satisfy real needs

answer

Juran defined quality as?

question

1) make continuous improvements a priority 2) get every employee involved 3) listen and learn from employees and customers 4) use accurate standards to solve and eliminate probs

answer

4 components of total quality management?

question

Global competition

answer

Adoption of total quality management helped American companies deal with?

question

Learning Organization- Senge

answer

is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. Proponent?

question

organizations goals

answer

Managers encourage employees to use the new knowledge obtained to change their behavior and to help further the?

question

1) build commitment to learning 2) work to generate ideas with impact 3) work to generalize ideas with impact

answer

3 roles managers must perform to build learning organization:

question

investing, promoting, creating rewards (get out of jail free card)

answer

Build commitment to learning:

question

add value for customers/ employees, increasing employee competence( training, experiment, engage)

answer

Generate ideas with impact:

question

reduce barriers to learning ( reduce conflict, increase communication, promote teamwork, rewards risk taking, reduces fear of failure)

answer

Generalize ideas with impact

question

Triple Bottom Line

answer

representing People, planet, and profit (3ps) measures an organization's social, environmental, and financial performance.

question

Bottom line

answer

What is an organizations profit (loss)?

question

Social audit

answer

a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals.

question

People

answer

responsibility to its employees and to the wider community

question

Planet

answer

committed to sustainable environmental practices

question

Profit

answer

Includes the cost of of pollution, worker displacement, and other factors in its financial calculations.

question

Millennial generation

answer

What does the notion of the triple bottom line has particular appeal to many of those in the ___ generation?

question

Meaning; happiness

answer

Millennials appear to be more interested in living lives defined by ____ than by ____?

question

Federal Pipeline Safety Act

answer

PG was eventually indicted for 12 criminal counts, for repeatedly violating the?

question

Stakeholders

answer

the people whose interests are affected by an organizations activities.

question

The General Environment The task Environment -External stakeholder

answer

What two environments do managers operate in? And what kind of stakeholder are they?

question

economic forces, technological forces, sociocultural forces, Political-legal forces, demographic forces, internatinonal forces

answer

The general environment consists of?

question

customers, competitors, suppliers, distributors, allies, unions, lenders, governments, interest groups, media

answer

The task environment consists of?

question

Employees, owners, board of directors

answer

Who are the internal stakeholders?

question

internal stakeholders

answer

consists of employees, owners, and the board of directors, if any

question

owners

answer

The owners of an organization consist of all those who claim it as their legal property

question

sole proprietorship

answer

One person firm, self ownership

question

Partnership

answer

Two owners of a firm

question

investor in a privately owned company

answer

Family owned business

question

Joint owners

answer

If you work for a company that is more than half owned by its employees then you are one of the?

question

Board of directors

answer

Who hires the chief executive of a for profit or a nonprofit organization?

question

Board of directors (board of regents for non profit)

answer

members are elected by the stockholders to see that the company is being run according to their interests.

question

-strategic goals -major decisions and salaries

answer

Board members are very important in setting the organizations overall ____ and in approving the ____ and ___ of top management?

question

True

answer

True or False: Not all firms have a board of directors

question

external stakeholders

answer

people or groups in the organizations external environment that are effected by it

question

task environment

answer

consists of 11 groups that present you with daily tasks to handle: customers, competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special interest groups and mass media.

question

customer

answer

those who pay to use an organizations goods and services

question

competitors

answer

people or organizations that compete for customers or resources, such as talented employees or raw materials

question

supplier

answer

is a person or an organization that provides supplies, that is raw materials, services, equipment, labor, or energy to other organizations.

question

suppliers

answer

Suppliers have their own?

question

distributor- publishers

answer

is a person or an organization that helps another organization sell its goods and services to customers.

question

strategic allies

answer

describes the relationship of two organizations who join forces to achieve advantages neither can perform as well alone.

question

hourly workers salaried workers

answer

Labor unions tend to represent ? Professional Associations tend to represent

question

stakeholders leaves

answer

Local communities are an important ____? Evident when a big organization arrives but also when it ___?

question

clawbacks

answer

rescinding the tax breaks when firms don't deliver promised jobs

question

crowdfunding(crowdsourcing)

answer

raising money for a project or venture by obtaining many small amounts of money from many people (the crowd).

question

A good credit history or can secure the loan with property( house)

answer

A financial institution can make loans to start up if they have?

question

Commercial banks investment banks insurance companies

answer

Established companies rely on assistance on lenders such as?

question

government regulators

answer

regulatory agencies that establish ground rules under which organizations may operate

question

Special interest groups (Mothers against drunk driving=example)

answer

are groups whose members try to influence specific issues, some of which may affect your organization

question

political influence picketing and boycotts

answer

Special interests groups may try to exert _____ or organize ____?

question

Public relations

answer

Most companies have a ____ person or department to communicate effectively with the press.

question

task environment general environment

answer

You can control some forces in the? You can't control any forces in the?

question

Economic forces

answer

consist of the general economic conditions an trends, unemployment, inflation, interest rates, economic growth

question

Affect an organizations performance such as productivity growth

answer

Impact of economic forces?

question

Technological forces

answer

are new developments in methods for tranforming resources into goods or services

question

sociocultural forces

answer

are influences and trends originating in a country, society, or culture human relationships and values that may affect an organization.

question

US obesity rate and social media are changing these patterns

answer

What is impacting and changing entire industries in the sociocultural force?

question

demographic forces ( same sex marriages, marriage rates declining)

answer

are influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin.

question

political-legal forces

answer

are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization

question

Antitrust issues in which a company monopolizes another

answer

Whatever political view tends to be dominant at the moment may be reflected in how government handles___?

question

International Forces

answer

are changes in the economic, political, legal, and technological global system that may affect an organization

question

Buisness realtionships bewteen different countries and how well people can communicate with each other (different languages)

answer

International forces focuses on the?

question

ethical dilemma

answer

a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal

question

Ethics

answer

are the standards or right and wrong that influence behavior

question

ethical behavior

answer

is the behavior that is accepted as right as opposed to wrong according to those standards

question

value system

answer

the pattern of values within an organization

question

value

answer

are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a persons behavior.

question

utilitarian approach

answer

guided by what will result in the greatest good for the greatest number of people

question

Managers- use efficiency and profit

answer

Who usually takes the utilitarian approach?

question

utilitarian cost benefit analysis

answer

in the short run the firing of thousands of employees may improve a company bottom line and provide immediate benefits for the stockholders

question

individual approach

answer

guided b what will result in the individuals best long term interests, which ultimately are in evenness self interest.

question

moral rights approach

answer

is guided by respect for the fundamental rights of human beings such as those expressed in the US constitution Bill of Rights

question

justice approach

answer

guided by respect for impartial standards of fairness and equity

question

insider trading

answer

the illegal trading of a company stock by people using confidential company information

question

Ponzi scheme- (Madoff;50 billion dollars)

answer

using cash from newer investors to pay off older ones

question

Sarbanes Oxley Act of 2002

answer

established requirements for proper financial record keeping for public companies and penalties of as much as 25 years in prison for noncompliance

question

-certify organizations financial reports -prohibit loans or credit -require reimbursement for bonuses and stock options

answer

The sarbanes oxley reform act requires a companys CEO and CFO to personally?

question

ethical climate

answer

represents employees perceptions about the extent to which work environments support ethical behavior

question

code of ethics

answer

consists of a formal written set of ethical standards guiding an organizations actions

question

whistle-blower

answer

an employee or even an outside consultant who reports organizational misconduct to the public such as health and safety matters

question

social responsibility

answer

is a managers duty to take actions that will benefit the interests of society as well as of the organization

question

corporate social responsibility

answer

notion that corporations are expected to go above and beyond following the law and making a profit.

question

economic responsibility legal ethical philanthropic

answer

Order of social responsibility pyramid from most fundamental (base) to the top?

question

Be profitable

answer

Economic Responsibility requires?

question

Economic Responsibility

answer

Do what is required by global capitalism

question

Obey the law

answer

Legal Responsibility requires?

question

legal responsibility

answer

do what is required by global stakeholders

question

be ethical

answer

ethical responsibility requires?

question

ethical stakeholders

answer

do what is expected by global stakeholders

question

be a good global corporate citizen

answer

philanthropic responsibility requires?

question

philanthropic responsibility

answer

do what is desired by global stakeholders

question

Against social responsibility

answer

Support the efforts of companies to set up headquarters in name only in offshore Caribbean tax havens in order to maximize their tax burdens

question

For Social Responsibility

answer

view is that since businesses create problems, they should help solve them. Gives businesses a favorable public image that can help head off government regulation

question

climate change

answer

refers to major changes in the temperature, precipitation, wind patterns, and similar matters occurring over several decades

question

global warming

answer

refers to the ride in global average temperature near the earths surface caused mostly be increasing concentrations in the atmosphere of greenhouse gases

question

environmental benefits cost savings revenue growth competitive advantages

answer

Benefits of going green?

question

natural capital

answer

is the value of natural resources such as topsoil, air, water, and genetic diversity which humans depend on.

question

philanthropy

answer

making charitable donations to benefit humankind

question

more apt to buy from companies that are social responsible

answer

How does being good effect customers?

question

More efficient, loyal, and creative when they feel a sense of purpose

answer

How does being good effect employees?

question

Ethical behavior and social responsibility

answer

What two things give an organization a clear competitive advantage?

question

corporate governance

answer

system of governing a company so that the interests of corporate owners and other stakeholders are protected

question

outside

answer

Outside directors are supposed to be elected from ___ the firm?

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