question

the department of labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace

answer

serving clients

question

the evoking of a shared or common meaning in another person

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communication

question

the elements of the communication model that contains the thought and feeling the communicator is attempting to elicit in the receiver

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message

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the window through which we interact with people and influences the quality, accuracy, and clarity of communication

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a perceptual screen

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a communication medium that is moderate in both information and richness and data capacity

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electronic mail

question

the ability of the medium to convey the meaning

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richness in a communication message

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providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

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silence

question

reflective listening include:

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affirming contact, clarifying the implicit, and silence

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one way communication in contrast to two way communication:

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is more efficient

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in a study of managers communication skills and performance:

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higher performance managers are better and less apprehensive communicators that lower performance managers

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as a supervisor in an emergency situation, you should be:

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directive and assertive

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a barrier to effective communication is:

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status difference

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a main method to overcome physical separation as a barrier to communication is:

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to increase the use of face-to-face communication

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the use of new information technologies reduces status differences as a barrier to communication because:

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it encourages the formation of nonhierachical working relationship

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the FAME model of leadership communication is based upon the message characteristics?

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focus, articulate, model, engage

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an effective method to reduce or overcome barriers to communication due to gender differences is to:

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seek clarification meaning

question

which of the following is NOT considered a result or overcome of defensive communication? a. assertive but accurate message sending b.increased nonwork time c.retaliation d.aggression and abuse

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assertive but accurate message sending

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the four basic rules Catherine Crier uses to prevent defensive communication:

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define the situation, clarify the person's position , acknowledge the person's feelings

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Defensive communication can lead to:

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strained working relationship

question

passive-aggressive communication and behavior frequently end up as:

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dominant defensive behavior

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a manager comments to her secretary, "how come NAncy is always hard to find when there is a deadline? She is loafer." This is an example of:

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labeling

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a defensive tactic where an individual attempts to manipulate and control others is:

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a Power play

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which one of the following is not a characteristic of nondefensive communication and behavior? a.informative b.realistic c.controlled d.evasive

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evasive

question

as much as 65 to 90 percent of the substance or content a message sent in person can be through:

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nonverbal communication

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what present of the meaning in a message can be conveyed by nonverbal communication:

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65 to 90

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nonverbal communication can be utilized in which of the following communication situations:

answer

Committee meeting

question

Friends interact within the:

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intimate Zone

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persons from many other countries perform to interact (in face to face situations) at an ________ distance

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intimate

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Americans do not like to communicate with one another within their:

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intimate distance

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the study of an individual's perceptions and use of space, including territorial space, is called:

answer

Proxemics

question

Seating arrangements and dynamics can be examined in a _______ study

answer

Proxemics

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you are chairing quality circle meeting with your employees and want to maximize opportunities for all to speak and contribute. the seating arrangement and table shape to accomplish this should be:

answer

round

question

to facilitate direct and open communication, which of the following seating arrangements would be most appropriate?

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seat the other party across a corner of your desk from you or in a place where you will be a right angles

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in nonverbal communication, the study of body movement, including posture, is known as:

answer

kinesics

question

at the core of personal integrity as displayed by executives is:

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healthy communication

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personal integrity in positive, healthy communication is achieved through:

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emotional competence

question

communication has high to moderate data capacity and moderate to low information richness:

answer

written communication

question

many of the communications technologies significantly limit or eliminate_______ form of communication

answer

Nonverbal

question

the use of new technologies encourages:

answer

Polyphasic activity

question

Doing more than one thing at time

answer

Polyphasic activity is known as:

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