Management Ch. 1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
controls the quality and quantity of output relative to the cost of inputs
answer
productivity
question
which of katz essential managerial skills is most important for top managers
answer
conceptual skills
question
real management learning starts with commitment to
answer
experience and self assessment
question
______ is the process of measuring performance and taking action to ensure desired results
answer
controlling
question
quality of work life
answer
overall quality of human experience in the workplace
question
Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group's attention to another topic. This scenario illustrates that Ronald has a high degree of
answer
emotional intelligence
question
Pauline, a manager at Woorth Industries, acts as a translator for the company's clients in China because of her fluency in Mandarin. Which of the following roles of a manager is she performing in this scenario?
answer
spokesperson
question
Allen, a salesman at a retail store, is a quick learner and knows how to handle customers. He could become an assistant manager if he wasn't reluctant to take on more responsibility and eager to get off work soon. Which of the following skills does Allen lack, for his career advancement?
answer
commitment
question
knowing how to write a business plan, using statistics to analyze data and preparing visual aids are part of a managers
answer
technical skill
question
a manager who's responsibility is limited to a sphere of that department is a _________ manager
answer
functional
question
the difference between performance effectiveness and performance efficiency is
answer
effectiveness is an output measure of goal accomplishment and effectiveness is the measure of the resource costs associated with goal accomplishment
question
the productivity of a company is effective and efficient if
answer
goals are achieved and resources are not wasted
question
job migration occurs primarily when firms
answer
shift jobs from one country to the other
question
characteristics of knowledge workers
answer
valued for their creative minds not just physical capabilities
question
advantage of reshoring
answer
helps safeguard the intellectual property of a firm
question
if you do not work towards your full potential ( only selling 10 units when you can sell 15) you are working
answer
inefficiently
question
present day organizational trends tend to
answer
focus on valuing human capital
question
manager who oversees all of the operations of a firm from department to department
answer
general manager
question
defining characteristic of a manager with great human skills
answer
high degree of emotional intelligence
