Management 331 Chapter 2 – Flashcards
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The ability of an organization to produce services that, by utilizing the consumers' five senses, have some uniqueness in their characteristics is _______
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experience differention
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Which of the following international operations strategies allows a firm to pursue all three operations strategies?
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Transnational strategy
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Which of the following statements concerning the operations management decision is relevant to services?
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Labor standards vary depending on customer requirements
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The difference between a multinational corporation (MNC) and an international business is that ______
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the multinational firm owns or operates facilities in a variety of countries
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Which of the following OM strategic decisions pertains to the sensible location of processes and materials in relation to each other?
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Layout design
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Standardization is an appropriate strategy in which stage of the product life cycle?
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Maturity
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Which of the following is true?
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Functional strategies are shaped by corporate strategy
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Which of the following is correct?
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KSFs are often necessary, but not sufficient for competitive advantage
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Which of the following is not one of the 10 strategic OM decisions listed in the text?
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Marketing
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which of the following will more likely locate near their customers?
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A medical clinic
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A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?
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Objective quality standards, tangible product and located away from customers
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A firm can effectively use its operations functions to yield competitive advantage through all of the following except:
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setting equipment utilization goals
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Which of the following international operations strategies involves a high degree of centralization?
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Global strategy
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Which of the following is least likely to be a cost leadership competitive advantage?
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Broad product line
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A strategy is _____
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an action plan to achieve the mission
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The functional purpose of an organization's mission statement is to
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define the purpose of the organization
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The ability of an organization to produce goods or services that have some uniqueness in their characteristics is _____
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competing on differentiation
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Which of the following is the best example of competing on low-cost leadership?
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A firm produces its product with less raw material waste than its competitor
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SWOT analysis refers to ______
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Strengths, weaknesses, opportunities and threats
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An international business is a firm that _____
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participates in international trade or investment
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Which of the international operations strategies involves a focus on cost reductions and high local responsiveness?
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Multidomestic
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An activity map _____
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links competitive advantage, key success factors and supporting activities
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Which of the following activities takes place most immediately once the organization's mission has been developed?
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The functional areas develop their supporting missions
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Which of the following is not part of value-chain analysis?
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Financial management
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Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?
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Immediate rivals, potential entrants, customers, suppliers and substitute prodcuts
