Question 1

Behavior modeling is especially useful for improving:

Accepted Answer

interpersonal skills

Question 2

Keith and his team, employees of an online retailing company, are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which of the following forms of group-building methods is being employed by Keith\'s team?

Accepted Answer

Action learning

Question 3

In the context of principles of learning, which of the following is defined as the difficulty level of written materials?

Accepted Answer

Readability

Question 4

Which of the following includes on-the-job use of knowledge, skills, and behaviors learned in training?

Accepted Answer

Transfer of training

Question 5

Using avatars for training purposes would be an example of _____.

Accepted Answer

simulation

Question 6

Which of the following characterizes electronic performance support systems?

Accepted Answer

They provide expert advice when a problem occurs on the job

Question 7

Matt, the training coordinator at Joaquim Solutions, inspected the training material for a new training program and concluded that the material was not very readable. Which of the following most likely caused Matt to arrive at this conclusion?

Accepted Answer

The training material was composed of too many long paragraphs

Question 8

Which of the following forms of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?

Accepted Answer

Adventure learning

Question 9

Allinall, a firm that specializes in building construction, hires Kyle, an unemployed teenager, to work in its carpentry division. Since Kyle does not have the required skills to work as a carpenter, he is provided training that helps him pick up carpentry skills on the job. Kyle learns by assisting other master carpenters and journeymen. In addition to the skills Kyle acquires, he is paid by Allinall. The form of training exemplified in this scenario is called _____.

Accepted Answer

apprenticeship

Question 10

Which of the following is the main objective of diversity training programs that focus on behavior?

Accepted Answer

To change organizational policies and individual conduct that inhibit employees\' personal growth and productivity

Question 11

KTPO Telecom wants to implement an on-the-job training program for its sales staff who are unaware of the technical aspects of the firm\'s products. The lack of technical knowledge among its sales staff is harming the company\'s prospects of securing lucrative contracts. Although KTPO\'s IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program. This scenario illustrates _____.

Accepted Answer

situational constraints

Question 12

New employees at a pesticide manufacturing company have been producing excessive or inadequate quantities of pesticides, which are toxic in nature. Robin, the firm\'s HR manager, conducts a person analysis to assess the needs for training these new employees. Which of the following reasons may have prompted Robin to conduct a person analysis?

Accepted Answer

Employees of the firm\'s production department lack clarity in decisions regarding minimum quality levels for manufacturing pesticides.

Question 13

Faulkner and White Company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior management proposes the use of an instructional design process. Which of the following should ideally be Faulkner and White\'s next step?

Accepted Answer

Organization analysis

Question 14

Team training in which team members understand and practice each other\'s skills so that they are prepared to step in and take another member\'s place is referred to as:

Accepted Answer

cross-training

Question 15

The difference between adventure learning and cross-training is that:

Accepted Answer

adventure learning helps team members understand themselves and each other, while cross-training helps team members learn each other\'s job roles

Question 16

Organizations provide orientation to their new employees because:

Accepted Answer

it relieves the shock and surprise experienced when starting a new job

Question 17

Which of the following consists of an organization\'s planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

Accepted Answer

Training

Question 18

Windel Auto, an automobile manufacturer based in the United States, partners with a Japanese manufacturer, Telspar, to supply automobile parts. To ensure that its employees do not miscommunicate with its Japanese partner, Windel implements a training program to expose its employees to Japanese customs, language traits, and interpersonal traits. It secures the services of Andrea, a Japanese interpreter, to conduct the training program. Which of the following forms of training has Windel Auto used in this scenario?

Accepted Answer

cultural immersion

Question 19

Readiness for training depends on which of the following broad characteristics of the work environment?

Accepted Answer

situational constraints and social support

Question 20

Which of the following best describes needs assessment?

Accepted Answer

It is the process of evaluating the organization, individual employees, and employees\' tasks to determine what kinds of training are necessary

Question 21

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

Accepted Answer

Readiness for training

Question 22

Which of the following processes identifies the knowledge, skills, and behaviors that should be emphasized by training?

Accepted Answer

Task analysis

Question 23

_____ refers to the ways an organization\'s people encourage training

Accepted Answer

Social support

Question 24

Which of the following statements is true of an apprenticeship?

Accepted Answer

An apprentice usually assists a certified tradesperson at the worksite

Question 25

Carla, a student at Cardinal College, is pursuing a degree in international business management. As part of her program at Cardinal College, she is required to work at Wong Consulting for a period of six months, where she will gain experience related to her field. Carla\'s employment at Wong Consulting is an example of a(n) _____

Accepted Answer

internship

Question 26

Identify the correct statement regarding case studies

Accepted Answer

Cases encourage trainees by giving them practice in weighing and acting on uncertain outcomes after evaluating a case

Question 27

_____ is a training method that coordinates the performance of individuals who work together to achieve a common goal

Accepted Answer

Team training

Question 28

_____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves

Accepted Answer

Behavior modeling

Question 29

Identify the profession that would typically employ interns

Accepted Answer

Journalist

Question 30

Identify the training method that is used for conveying facts or comparing alternatives

Accepted Answer

Presentation method

Question 31

Which of the following is a characteristic of task analysis?

Accepted Answer

It is usually conducted along with person analysis

Question 32

Level On, a firm that creates games for mobile devices and PCs, has a unique training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period, the trainees are helped to settle in and understand the work culture at Level On. Among other things, the trainees learn about the company, its work culture, various department functions, their own job roles, and the roles of other employees. The form of training method used for new employees at Level One is known as _____.

Accepted Answer

orientation

Question 33

Fernando is hired as a seasonal firefighter by the California Department of Forestry and Fire Protection. The training used to prepare Fernando for his firefighting job involves an online training module. In this game-like module, Fernando is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n) _____.

Accepted Answer

simulation

Question 34

Identify the correct statement regarding audiovisual training

Accepted Answer

It is not affected by an individual trainer\'s goals and skills

Question 35

Information such as facts, techniques, and procedures that trainees can recall after training and skills that trainees can demonstrate in tests are examples of _____.

Accepted Answer

Assessment of training

Question 36

Which of the following is an example of the cross-training method?

Accepted Answer

Olivia, a cashier, is being trained to stock shelves in case there is a shortage of employees

Question 37

Identify the primary variable(s) in a person analysis that can be affected by training

Accepted Answer

The employee\'s ability and skills

Question 38

The stage to prepare for evaluating a training program is:

Accepted Answer

when the program is being developed

Question 39

A customer at Danielle, a French restaurant, complains to Jason, the manager, about a dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe and has an ammonia-like taste. When Jason questions the pastry chef, Mario, he acknowledges that he knew the brie was bad. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. Which of the following, if true, would strengthen Jason\'s decision?

Accepted Answer

Mario was unaware that the overripe brie could have been substituted with camembert, another type of cheese.

Question 40

Which of the following statements is true of an apprenticeship?

Accepted Answer

An apprentice can earn an income while learning a trade

Question 41

Phonyton Inc. decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks. Philip, the training administrator, decides to hire an external consultant to conduct the training program. However, Larry, the sales manager, believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software. He believes that employees should learn the application using the support documents provided with the software. Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option?

Accepted Answer

The money spent in implementing the software application will be wasted if the employees do not receive proper training on how to use the application.

Question 42

Russell claims that an apprenticeship prepares one better for a job than an internship. Which of the following, if true, strengthens Russell\'s claim?

Accepted Answer

Unlike interns who mostly file paperwork, apprentices have hands-on experience during training.

Question 43

_____ is the limit on training\'s effectiveness that arises from the conditions within the organization.

Accepted Answer

Situational constraint

Question 44

Trainees are likely to respond more positively to which of the following approaches of diversity training?

Accepted Answer

Teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that arise when different people try to work together

Question 45

_____ refers to a process of systematically developing training to meet specified needs

Accepted Answer

Instructional design

Question 46

Thompson Design, a popular furniture manufacturer, provides employee support through various workshops on interior design techniques. It also offers three-month courses on various aspects of decorating a home, from suitable paint for a media room to contemporary outdoor furnishings. This adds to employees\' existing knowledge and skill sets, helping create customer satisfaction. In this scenario, which of the following approaches to employee development is Thompson Design taking?

Accepted Answer

Formal education

Question 47

Which of the following is true of the relationship between training and development?

Accepted Answer

The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.

Question 48

Identify the correct statement regarding the Myers-Briggs Type Indicator (MBTI).

Accepted Answer

The MBTI is a valuable tool for understanding communication styles.

Question 49

The step in the career management process in which psychological tests, such as the Myers-Briggs Type Indicator and the Strong-Campbell Interest Inventory, are used is:

Accepted Answer

data gathering

Question 50

A move to a job with a similar level of responsibility within the same organization is called a(n):

Accepted Answer

lateral move

Question 51

Which of the following is true of formal education as an approach to employee development?

Accepted Answer

Organizations organize formal educational programs at the workplace or off site to support employee development.

Question 52

Which of the following is a characteristic of a successful formal mentoring program?

Accepted Answer

Managers are rewarded for employee development.

Question 53

An employee\'s tolerance for uncertainty and the ability to get along with others are assessed in _____.

Accepted Answer

personality tests

Question 54

Identify the correct statement about succession planning.

Accepted Answer

It provides a set of developmental experiences that managers must complete to be considered for top management positions.

Question 55

The career management process starts with:

Accepted Answer

self-assessment

Question 56

The process of developing a succession plan begins with:

Accepted Answer

identifying the positions to be planned for.

Question 57

Which of the following is true of job enlargement?

Accepted Answer

It involves adding challenges or new responsibilities to employees\' current jobs.

Question 58

According to the Myers-Briggs Type Indicator, Extroverted types (E) gain energy through:

Accepted Answer

interpersonal relationships.

Question 59

The energy dichotomy of the Myers-Briggs Type Indicator indicates _____.

Accepted Answer

individuals\' degree of introversion or extroversion

Question 60

The _____ is a self-assessment tool that helps employees identify their occupational and job interests.

Accepted Answer

Strong-Campbell Interest Inventory

Question 61

In the case of succession planning, job assignments for high-potential employees are based on:

Accepted Answer

the successful career paths of the managers whom these employees are preparing to replace.

Question 62

Chang works at a leading restaurant. She is usually scared of making any mistakes at her workplace but is very keen on details. She also prioritizes quality in her work. In the context of Inscape\'s DiSC assessment, she would most likely fall under the behavioral style of _____.

Accepted Answer

conscientiousness

Question 63

Myrtle Flower Company, a retail florist, decides to evaluate its employees after successfully completing one year of business. The method of conducting the assessment includes creating small groups and assigning work to those groups within an allotted time frame. The team members would have to work together in tackling problems that they might face, without a source to whom they can refer any questions. In this scenario, which of the following types of exercises is Myrtle Flower Company conducting?

Accepted Answer

Leaderless group discussion

Question 64

For assessment to work efficiently, an employee must be:

Accepted Answer

provided suggestions to improve his or her weak skills

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