Management 3003 Midterm – Flashcards
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Which of the following should you avoid while constructing your list of references? • developing relationships with potential references over time • including professors with whom you took a significant number of classes related to your field • preparing a consistently formatted reference list consisting of just three to five individuals • including current supervisors who are not happy that you are leaving your current position • contacting your references ahead of time
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including current supervisors who are not happy that you are leaving your current position
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During job interviews, telling stories about your ______ can create a positive connection between you and your potential employers. • negative experiences with a previous employer • successes in the past • setbacks in your professional life • personal likes and dislikes • high school education
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successes in the past
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Many job applicants feel hesitant to ______ because they assume that doing so may annoy or nag hiring managers. • share their career goals during interviews • discuss their work experience during interviews • follow up after job interviews • discuss personal success stories during interviews • submit cover letters with their résumés
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follow up after job interviews
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When you seek employment with a company that does not have an open position, you will submit a(n) ______ cover letter. • informal • unformatted • unsolicited • unconventional • combination
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unsolicited
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Which of the following refers to one's ability to maintain effective workplace relationships? • caring • intelligence quotient • competence • character • credibility
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caring
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Which of the following statements from a résumé best describes experience in a way that emphasizes action? • answered phone calls • entered data in an online system • waited tables • assisted with the processing of client orders • responsible for team-building activities
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assisted with the processing of client orders
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What does "T" stand for in the STAR method of telling success stories? • targets • timeline • truth • tasks • testimonials
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tasks
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Which of the following is the ideal length of an effective cover letter? • three to five lines • three to five short paragraphs • five to seven long paragraphs • two to three pages • three to four pages
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three to five short paragraphs
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Brian has just completed his graduate program and does not have any job experience. If Brian is looking for a job, which of the following résumé formats would be ideal for him? • a résumé that lists his key skills from school, community, and volunteer activities • a résumé that lists his course work in chronological order with the grades he earned • a résumé that describes the ideal job he would like to have and describes how he would fit • a résumé that lists statements from personal references describing his key skills • a résumé that lists his keys skills as demonstrated in his course work
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a résumé that lists his key skills from school, community, and volunteer activities
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Which of the following statements uses clichés to show enthusiasm for a potential position? • The financial analyst position you posted on your website is my dream job. • I would like to know more about the manager position posted on your website. • I am eager to speak with you to learn more about the position and explain how I can contribute. • My success in recruiting qualified applicants as an HR executive matches the requirements you have posted. • It would be beneficial to both your company and me if the job specifications were clarified in person.
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The financial analyst position you posted on your website is my dream job.
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Which action demonstrates that Joaquin acts with transparency? • He shares his company's trade secrets with its competitors. • He accepts gifts... and gratuities from clients • He keeps conversations with stakeholders confidential. • He shares all relevant information with stakeholders. • He considers himself accountable only to himself.
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He shares all relevant information with stakeholders.
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An "emphasis on results" is a trait associated with • character. • transparency. • caring. • ethics. • competence.
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competence.
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One of the traits associated with competence is "a focus on action." This specifically implies • establishing an atmosphere of trust and goodwill. • seizing business opportunities when they present themselves. • adhering to high moral and ethical standards. • seeking a low-profile, passive role in your organization. • being accountable to no one but yourself.
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seizing business opportunities when they present themselves.
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Which of the following is true of contemporary organizational culture? • Most organizations are moving toward flatter communication structures. • Companies no longer require employees to keep work-information confidential. • Credibility is seldom a basis for effective communication in the business world. • The communication structures implemented by most organizations are closed. • Organizations that work in low-trust environments are the most successful.
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Most organizations are moving toward flatter communication structures.
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Which of the following factors reduces the incidence of unethical behavior? • opposing personal and corporate values • a transparent atmosphere • unaccountable business leaders • a closed communication structure • the subjective interpretation of business values
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a transparent atmosphere
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Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this? • He prioritizes the development of his company over the well-being of his team. • His communication style is me-oriented, not we-oriented. • He strives to understand the interests and aspirations of his employees. • His leadership style is result-oriented and not relationship-oriented. • He believes he is accountable to nobody but himself.
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He strives to understand the interests and aspirations of his employees.
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_____ refers to a reputation for adhering to high moral and ethical values. • competence • character • community • transparency • accountability
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character
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The rules of conduct or moral principles that guide individual or group behavior are known as • transparency. • accountability. • values. • ethics. • character.
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ethics.
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_____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. • transparency • accountability • power • competence • character
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competence
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Laura wants to improve her employees' engagement. To do so, she should try to increase their • skills and experience on the job. • openness about their motives. • accountability to team members. • awareness of stakeholder interests. • emotional engagement with their work.
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emotional engagement with their work.
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Which of the following employees is most likely to have a blue motivational value system? • Ted wants to make sure that decisions have been completely thought out. • Darwin focuses on encouraging the growth of coworkers. • Michele dislikes it when people don't fight back if they have been wronged. • Elise wants the team to remain as flexible as possible. • Therese gets annoyed when she perceives that people don't take work seriously.
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Darwin focuses on encouraging the growth of coworkers.
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What term is used for events that cause strong, often negative, emotional responses? • noise • messages • hijacking • stress • triggers
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triggers
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Why does emotional hijacking occur? • People are hard-wired to feel emotions about a situation before they reason it out. • People spend too much time developing self-awareness, so they become overly emotional. • People have a high emotional intelligence, which makes them less emotional. • People experience a great deal of physiological noise that interferes with reasoning. • People deliberately use their emotions to manipulate the reactions of others.
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People are hard-wired to feel emotions about a situation before they reason it out.
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On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience? • physical noise • high self-management • emotional intelligence • emotional hijacking • high self-awareness
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emotional hijacking
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_____ involves favorable explanations for why others have behaved in a certain way. • Decoding • Relationship management • Self-management • Mitigating information • Emotional hijacking
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Mitigating information
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Which of the following is a reason in favor of using virtual teams? • Working within several time zones is easier than working in one zone. • Experts in different locations can pool their skills and knowledge. • People on virtual teams find it easier to build trust and rapport. • Communication technology eliminates human reliance on nonverbal signals. • Going through the forming and norming stages are easier to do long distance.
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Experts in different locations can pool their skills and knowledge.
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Lupe is about to lead a problem-solving meeting. Which of the following should she ask her team to focus on first? • reviewing the history of the problem • agreeing on a definition of the problem • analyzing the current impacts of the problem • considering future consequences if the problem is not solved • brainstorming ways to solve the problem
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agreeing on a definition of the problem
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When a team is assigned a group writing project, how much time should they spend together planning before delegating independent work? • at least 10-15 minutes • at least 20-30 minutes • at least 1-2 hours • at least 1-2 days • at least 1-2 weeks
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at least 1-2 hours
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Gisela is having a difficult conversation with Ramon, who is expressing a lot of anger. How can Gisela defuse the situation? • She can summarize what Ramon is saying about this thoughts and feelings. • She can stand with her arms folded to show she is feeling attacked. • She can remind Ramon that he is not helping things by being so emotional. • She can respond by explaining forcefully why she is angry in return. • She can walk away, saying she refuses to talk until Ramon calms
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She can summarize what Ramon is saying about this thoughts and feelings.
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Difficult conversations are best handled by • refusing to compromise your views to get your point across. • viewing silence as an indication of acceptance. • agreeing with everything you hear to ease tension. • embracing conflict as an opportunity to exchange perspectives. • adopting a judgmental stance to get the results you want.
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embracing conflict as an opportunity to exchange perspectives.
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The cultural dimension that deals with the level of confrontation and directness considered appropriate and productive is called _____. • individualism • uncertainty avoidance • assertiveness • performance orientation • egalitarianism
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assertiveness
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In a highly assertive culture, you would be likely to observe people • using subtle, indirect language in meetings. • allowing silence to linger in meetings. • expressing respect for others but letting issues go unresolved. • using competitive language when evaluating ideas. • expressing themselves in controlled, measured ways.
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using competitive language when evaluating ideas.
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Which behavior would you most likely see in a low humane orientation culture? • Each time people meet, they start by asking how the other person is doing. • Discussion of feelings is considered a vital part of decision making. • Coworkers frequently volunteer to help each other finish tasks. • When people form new acquaintances, they avoid physical gestures of welcome. • A business has a task force to eliminate subtle forms of discrimination.
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When people form new acquaintances, they avoid physical gestures of welcome.
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Which of the following is a feature of hierarchical cultures? • Salary ranges between the top and the bottom of an organization are quite narrow. • Subordinates do not take responsibility for the mistakes of leaders. • People of all ranks are encouraged to voice their opinions openly. • Leaders expect employees to comply with their decisions because of their authority. • People tend to distribute and share power evenly.
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Leaders expect employees to comply with their decisions because of their authority.
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In societies with low performance orientation, people • value statements of individual accountability more than expressions of loyalty. • view feedback as essential to their improvement. • consider financial incentives crucial to achieving better performance. • hold relationships to be more important than results. • prioritize measurable goals and objectives in meetings.
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hold relationships to be more important than results.
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In high gender egalitarianism cultures • men are provided with more professional leadership opportunities than women. • men and women are expected to communicate in distinct masculine and feminine ways. • protocol frequently draws attention to gender. • women are not included in decision-making processes. • men and women are encouraged to occupy the same professional
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men and women are encouraged to occupy the same professional roles.
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Which of the following is characteristic of people from high uncertainty avoidance cultures? • They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation. • They develop trust quickly with people from other groups. • They show less resistance to change and less desire to establish rules that dictate behavior. • They tend to be extremely informal in their actions. • They tend to expect informality in most interpersonal business interactions.
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They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.
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Which topic should you avoid discussing in both Brazil and India? • poverty • deforestation • religion • politics • personal life
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poverty
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People from low uncertainty avoidance cultures • prefer documenting agreements in legal contracts. • keep meticulous records and document conclusions drawn in meetings. • refer to formalized policies, procedures, and rules as a basis for decision making. • prefer informality in most interpersonal business interactions. • favor tasks with sure outcomes and minimal risk.
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prefer informality in most interpersonal business interactions.
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Which is most likely to happen in an egalitarian culture? • The boss will have a large corner office with many amenities. • The company will award stock to employees so they can share in the ownership. • The employees will not question the policies that affect them. • Employees will give more respect to colleagues who wear business suits. • Employees will automatically accept the manager's views during disagreements.
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The company will award stock to employees so they can share in the ownership.
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Which of the following is most likely to be included in the drafting stage of writing an effective business message? • making the message easy to read • responding to reviewer feedback • sending the message for proofreading • identifying the primary message and key points • removing any distractions
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identifying the primary message and key points
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Which of the following techniques is most likely to make business messages more positive? • exaggerating facts • using the inductive approach • avoiding the use of generalizations • displaying a confident attitude • using either/or logic
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displaying a confident attitude
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What is the most likely impact of slanting facts? • It eliminates the possibility of using the deductive approach for business messages. • It eliminates the possibility of using the inductive approach for business messages. • It reduces the credibility of a business message. • It discourages the use of either/or logic. • It restricts the scope for using the me-first attitude.
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It reduces the credibility of a business message.
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Which of the following suggestions should be followed to build a well-reasoned business position? • Use unsupported generalizations. • Exaggerate for emphasis. • Slant the facts. • Use either/or logic. • Use strong analogies.
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Use strong analogies.
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Which of the following should ideally be one of the goals of a business communicator? • to exaggerate facts appropriately in the message • to express the message in a way that respects others • to slant facts to gain as much benefit as possible • to focus on the negative traits of products in the message • to avoid the use of the we-voice
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to express the message in a way that respects others
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Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility • being concise • being vague • being too exact • avoiding redundancy • using short sentences
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being vague
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How does the use of figures of speech (such as idioms and metaphors) in business writing affect readers? • It can frustrate readers because they are too specific. • It can confuse readers because they contain nonliteral meanings. • It conveys meaning quickly because they are so active. • It shows respect for readers' time because they shorten the message. • It helps convey meaning because they are so precise.
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It can confuse readers because they contain nonliteral meanings.
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In the context of the reviewing process, the "A" in the FAIR test stands for _____. • access • argument • agreement • audience • analysis
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access
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While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience? • Are there any logical errors? • Are you open about your motives? • Have you shown that you value others? • Are you confident in your facts? • Have you avoided slanting the facts?
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Have you shown that you value others?
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Which of the following statements about business messages is true? • Providing as much information as you can should be your primary aim when writing a business message because readers can never have too much information. • Slanting, or presenting only those facts that are favorable to your position, is important because it increases the credibility of a business message. • Providing required information is essential because not providing enough information can leave your reader wondering how to respond. • Emphasizing the drawbacks of the products and services rather than the advantages improves the effectiveness of the message. • Using parallel language should be avoided as it can distract the readers from your main message.
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Providing required information is essential because not providing enough information can leave your reader wondering how to respond.
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What is the primary advantage of using word processing software to compose important email messages? • It automatically prompts you when the length of your paragraph exceeds the desired limit. • It automatically generates a subject line for your message. • It will help you to type your message more quickly. • It is better at reviewing text for typos and grammatical problems than email systems. • It has a better selection of fonts and special characters than email systems.
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It is better at reviewing text for typos and grammatical problems than email systems.
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Which of the following communication channels is low in richness but high in control? • phone conversations • email • conference calls • webinars • spoken communication
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email
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Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use? • email • phone conversations • blogs • social networking • texting
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phone conversations
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Which of the following involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response? • reinterpretation • relaxation • civility • defusing • flaming
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relaxation
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In an email, the most critical information should be placed • at the beginning of a message. • as close to the signature block as possible. • in the subject line. • in an attachment. • in a post script after the signature block.
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at the beginning of a message.
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Traditionally, a blog contains entries by: • the managers of a company. • professional writers. • anyone with approved access. • all members of an organization. • just one or a few individuals.
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just one or a few individuals.
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What is the traditional structure for a press-release style public relations message? • a pyramid with the most important information last • a diamond with the most important information in the middle • an inverted pyramid with the most important information first • a rectangle with the important information spaced evenly throughout • an hourglass glass with the most important information at the beginning and the end
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an inverted pyramid with the most important information first
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Which of the following guidelines should people who maintain professional blogs follow in order to be responsive to their readers? • Read the comments to learn reader concerns. • Use a businesslike tone. • Run contests so readers can win small prizes. • Use I-statements often to establish expertise. • Include lots of images.
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Read the comments to learn reader concerns.
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Jamal's company is committed to using its social networking platform. Which of the following is a guideline that Jamal should follow? • Avoid participating often. • Share personal experiences often. • Use a cool, detached tone. • Focus on work projects and goals. • Do not presume to help others.
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Focus on work projects and goals.
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Which of the following reputations is a result of sending the meta message, "You can always count on me"? • moral, ethical, and fair • open, networked, and independent • loyal and committed • fun-loving and exciting • talented, skilled, and capable
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loyal and committed
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Proofread your e-mail. This means: a. Check grammar b. Check logic c. Check context d. All of the above
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d. All of the above
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True or False: E-mail must be limited to one topic, which is as long as needed
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False
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True or False: HTML may not display properly in an e-mail.
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True
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Unlike paper correspondence, the original correspondence in e-mail is available and can be seen by hitting the ________ button. a. Reply b. Enter c. Send d. Delete
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a. Reply
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True or False: It is acceptable to use e-mail exclusively.
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False
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An e-mail should have the following: a. Several paragraphs b. Be under 25 lines c. Be under 75 lines d. None of the above
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b. Be under 25 lines
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Avoid_____; this denotes yelling. a. Wingdings b. Yellow font colors c. All caps d. Asterisks
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c. All caps
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True or False: Unlike paper communication, e-mail can contain links for further information or correspondence online.
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True
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The following should not be sent through e-mail: a. Good news b. Contract c. Memos d. Times and dates of company functions
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b. Contract
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Kelli needs to let her department know of an upcoming department move. She uses e-mail to provide details. a. The above transaction is acceptable. b. The above transaction is unacceptable.
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b. The above transaction is unacceptable.
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Correct or Incorrect: I asked Joel to compile all of the research in a single document that was correct.
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Incorrect
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Repair the fragment: Andrea Mistern, after looking over the report. Decided to go ahead with the equipment purchase. a. Andrea Mistern, after looking over the report; decided to go ahead with the equipment purchase. b. Andrea Mistern, after looking over the report. She decided to go ahead with the equipment purchase. c. Andrea Mistern, decided to go ahead with the equipment purchase. d. Andrea Mistern, after looking over the report, decided to go ahead with the equipment purchase.
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Andrea Mistern, after looking over the report, decided to go ahead with the equipment purchase
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Parallel or Not parallel: The company offers special college training to help non-exempt employees move into professional careers like engineering management, software development, service technicians, and sales trainees.
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Not parallel
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The present perfect of to be is: a. You have been b. You will be c. You had been d. You will have been
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You have been
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Correct or Incorrect: You should check for misspellings, proper word use, fragments, appropriate capitalization, and etc.
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Incorrect
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True or False: When A or B is an adjective, the sentence states that one is the same as the other.
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False
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True or False: Indefinite pronouns (someone, somebody, each, either one, everyone, or anyone) are not considered singular.
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False
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The future perfect of to be is: a. You have been b. You will be c. You had been d. You will have been
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d. You will have been
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True or False: Abbreviations can never be over used.
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False
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Correct or Incorrect: Either the clerks or the secretary is guilty of theft.
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Correct
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________ are formed by combining the first letter or letters of several words. a. Compound words b. Logos c. Acronyms d. Abbreviations
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c. Acronyms
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The position of a ________ defines the meaning of a sentence. a. Phrase b. Modifier c. Period d. Word
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b. Modifier
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Which sentence is correct? a. Guss paperwork is sloppy. b. Gus' paperwork is sloppy. c. Gus's paperwork is sloppy.
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c. Gus's paperwork is sloppy.
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True or False: Compound subjects require a singular verb.
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False
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Correct or Incorrect: I ate a piece of pie, though it was not good for my diet.
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Correct
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Correct or Incorrect: Everyone that work for Weyland Corporation must pass a security check.
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Incorrect
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Correct or Incorrect: All our mail goes through the mailroom. Every afternoon someone takes it to the post office.
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Correct
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Parallel or Not parallel: The eye of the hurricane will make landfall either over Galveston over Corpus Christi.
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Not parallel
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True or False: Irregular verbs do not follow the typical verb pattern for perfect tense.
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True
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True or False: When you refer to a firm that uses abbreviations in its spelling, be sure to double check the spelling, including spacing.
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True
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When you look at a group of sentences that explain a single idea,: a. Don't eliminate any words. b. Add additional sentences as needed. c. Avoid making long, complex sentences that are difficult to read. d. None of the above.
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c. Avoid making long, complex sentences that are difficult to read.
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The dependent clause of the following sentence is in which position? "Because it is in the red, Acme Inc. may close soon." a. Least emphatic b. Most emphatic c. Emphatic d. None of the above
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c. Emphatic
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The dependent clause of the following sentence is in which position? "Acme Inc., which may close soon, has been in the red for the past five years." a. Least emphatic b. Most emphatic c. Emphatic d. None of the above
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a. Least emphatic
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True or False: You should consult a dictionary in addition to using a spell checker.
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True
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True or False: Some transitional elements serve as mood changers.
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True
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True or False: Paragraphs vary widely in length and form.
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True
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A ______ includes a single topic. a. Transition element b. Related sentence c. Idea description d. Topic sentence
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d. Topic sentence
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What is the redundancy in this sentence: Our CIO, with an office on the top floor, is the only one with a corner office on the top floor. a. With an office on the top floor b. Our CIO c. With a corner office d. Is the only one
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With an office on the top floor
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What is the redundancy in this sentence: The faster V-56 model is faster and safer and is used by the Acme Peanut Butter processing plant. a. Processing plant b. Is used by c. Acme Peanut Butter processing d. Is faster and safer
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d. Is faster and safer
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True or False: Nouns and noun equivalents are the verbs, which you're communicating.
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False
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_____ and ____ equivalents are the topics (subjects or points) about which you're communicating. a. Noun, verb b. Verb, adjective c. Noun, noun d. Verb, noun
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c. Noun, noun
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True or False: The sentence, "There are several problems with relocating the warehouse," is a topic sentence.
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True
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Active or Passive voice: The Melman Group provided the rest of the start-up capital.
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Active
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Active or Passive voice: Bankruptcy was filed for Rent-a-Clown.
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Passive
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A ________ meaning is the associations and feelings a word evokes. a. Dictionary b. Denotative c. Connotative d. All of the above
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c. Connotative
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Which meaning are the words Nature conservation: Nature conservation will give a green environment to future generations. a. Denotative b. Connotative
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b. Connotative
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True or False: The related sentence must have a bearing on the general subject.
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True
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_____ _____ explain the topic and round out the paragraph. a. Topic sentences b. Related sentences c. Transitional sentences d. Idea descriptions
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b. Related sentences
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A compound sentence is usually joined by ____, ____, or ____. a. And, moreover, then b. Yet, furthermore, or c. And, but, or d. Yet, but, or
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c. And, but, or
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"Our company has a web portal, which contains a large directory." This is a: a. Simple sentence. b. Compound sentence. c. Compound-complex sentence. d. Complex sentence.
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d. Complex sentence
