Management 3000 Chapter 8 – Flashcards

Unlock all answers in this set

Unlock answers
question
Person-organization fit
answer
reflects the extent to which your personality and values match the climate and culture in an organization (vs. person- job fit- about jobs skills and hard skills)
question
Organizational Culture
answer
corporate culture, is a system of shared beliefs and values that develops within an organization and guides the behavior of its members. "social glue"
question
Organizational Structure
answer
is a formal system of task and reporting relationships that coordinates and motivates an organization;s members so that they can work together to achieve the organizations goal
question
Clan
answer
internal focus and values flexibility rather than stability and control. Thrust: Collaborate
question
Adhocracy
answer
has an external focus and values flexibility. Well suited for startup companies, those undergoing constant change etc Thrust: Create
question
Hierarchy
answer
internal focus and values stability and control over flexibility. Formalized, structured work environment aimed at achieving effectiveness Thrust: Control
question
Market
answer
strong external focus and values stability and control. Thrust: Compete
question
Competing values Framework
answer
use all 4 types of organizational structure but one is dominant "strong comprehensive" profile is optimal
question
Levels of organizational culture
answer
1. observable artifacts 2. espoused values 3. basic assumptions
question
Espoused Values
answer
explicitly stated values and norms PREFERRED by an organization
question
Enacted Values
answer
represent the values and norms ACTUALLY exhibited in the organization
question
Symbol
answer
object, act, quality, or event that conveys meaning to others
question
Story
answer
narrative based on true events, which is repeated and sometimes embellished upon--to emphasize a particular value
question
Heroes
answer
person whose accomplishments embody the values of the organization
question
Rites and Rituals
answer
activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organization
question
Importance of Culture
answer
1. gives members an organizational identity 2. facilitates collective commitment 3. promotes social-system stability 4. shapes behavior by helping employees make sense of their surroundings
question
3 characteristics of culture
answer
1. learn- not instinctive 2. shared- not done alone 3. transmitted- through time and experience
question
1. Strength Perspective: success results when a firm has a strong culture
answer
assumes that the strength of a corporate culture is related to a firm's long-term financial performance
question
2. Fit perspective: success results when culture fits with the firm's business context
answer
assumes that an organization's culture must align, or fit with its business or strategic context
question
The Adaptive perspective: success results when culture helps the firm adapt
answer
assumes that the most effective cultures help organizations anticipate and adapt to environmental changes
question
Process of Culture Change
answer
1. Formal Statements 2. Slogans and Sayings 3. Stories, Legends, and Myths 4. Leader reactions to crises 5. Role modeling, training and coaching 6. Physical design 7. Rewards, titles, promotions and bounses 8. Organizational goals and performance criteria 9. Measureable and controllable activities 10. Organizational structure 11. Organizational systems and procedures
question
Organization
answer
a system of consciously coordinated activities or forces of two or more people
question
Organization Chart
answer
box-and-lines illustration showing the formal lines of authority and the organization's official positions or work specializations
question
Vertical Hierarchy
answer
who reports to whom- supervisory relationships
question
Horizontal specialization
answer
who does what- work specialization
question
4 common elements- Edgar Schein
answer
1. common purpose 2. coordinated effort 3. division of labor 4. hierarchy of labor
question
Common Purpose
answer
unifies employees or members and gives everyone an understanding of the organization's reason for being
question
Coordinated Effort
answer
coordination of individual efforts into a group or organization wide effort
question
Division of labor
answer
also known as work specialization, is the arrangement of having discrete parts of a task done by different people
question
Hierarchy of Authority
answer
chain of command. Control mechanism for making sure the right people do the right things at the right time
question
flat organization
answer
one with an organizational structure with few or no levels of middle management between top managers and those reporting to them
question
Unity of command
answer
which an employee should report to no more than one manager in order to avoid conflicting priorities and demands
question
Span of Control
answer
span of management, refers to the number of people reporting directly to a given manager
question
Narrow Span of Control
answer
manager has limited number of people reporting
question
Wide Span of Control
answer
manager has several people reporting-a first line supervisor may have 40 or more subordinates
question
Authority
answer
refers to the rights inherent in a managerial position to make decisions, give orders and utilize resources
question
Accountability
answer
managers must report and justify worker results to the managers above them
question
Responsibility
answer
obligation you have to perform the tasks assigned to you
question
Delegation
answer
the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy
question
Line managers
answer
have authority to make decisions and usually have people reporting to them
question
Staff Personnel
answer
have authority functions; they provide advice, recommendations, and research to line managers
question
Centralized Authority
answer
important decisions are made by higher-level managers
question
Decentralized Authority
answer
important decisions are made by middle-level and supervisory-level managers
question
Organizational Design
answer
concerned with designing the optimal structures of accountability and responsibility that an organization uses to execute its strategies
question
Simple Structure
answer
has authority centralized in a single person, a flat hierarchy, few rules, and low work specialization
question
Functional Structure
answer
people with similar occupational specialties are put together in formal groups
question
Divisional Structure
answer
people with diverse occupational specialties are put together in formal group by similar products or services, customers or clients or geographic regions
question
Product divisions
answer
group activities around similar products or services
question
Customer Divisions
answer
tend to group activities around common customers or clients
question
Geographic Divisions
answer
group activities around defined regional locations
question
Matrix Structure
answer
organization combines functional and divisional chains of command in a grid so that there are two command structures--vertical and horizontal
question
Horizontal design
answer
teams or workgroups, either temporary or permanent, are used to improve collaboration and work on shared tasks by breaking down internal boundaries
question
Boundary-less organization
answer
fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks. The collaborators may include not only coworkers
question
Hollow Structure
answer
often called the network structure, the organization has a central core of key functions and outsources other functions to vendors who can do them cheaper or faster
question
Modular Structure
answer
a firm assembles products chunks or modules, provided by outside contractors
question
Virtual Organization
answer
an organization whose members are geographically apart, usually working with email, collaborative computing, and other computer connections
question
Virtual Structure
answer
a company outside a company that is created "specifically to respond to an exceptional market opportunity that is often temporary"
question
Contingency Design
answer
process of fitting the organization to its environment
question
Mechanistic Organization
answer
Tom Burns and G.M. Stalker authority is centralized, tasks and rules are clearly specified and employees are closely supervised
question
Organic Organization
answer
authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks
question
Differentiation-Integration
answer
Paul R. Lawrence and Jay W. Lorsch
question
Differentiation
answer
tendency of the part of an organization to disperse and fragment
question
Integration
answer
tendency of the parts of an org. to draw together to achieve a common purpose
question
advantages of functional structure
answer
1. efficiency (low cost) 2. expertise (specialization) 3. training, development, career path
question
disadvantages of functional structure
answer
1. silo syndrome (lack of cooperation among functions) 2. lack of general skills (due to specialization) 3. upward referral of decisions
question
advantages of divisional structure
answer
1. flexible to environment change (coordination) 2. conceptual expertise/generalization (customer/product/geography) 3. problem-solving at lower-levels
question
disadvantages of divisional structure
answer
1. resource duplication (inefficient, costly) 2. silo syndrome (lack of cooperation among divisions)
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New