MAN4583 P.M. – Flashcards
231 test answers
Unlock all answers in this set
Unlock answers 231question
Project managers who understand the role that their project plays in accomplishing the organization's strategy are able to do all of the following EXCEPT:
answer
Be able to focus on problems or solutions, even if the project is a low priority strategically.
Unlock the answer
question
Which of the following problems refers to lack of understanding and consensus of organization strategy among top and middle-level managers? This also can result when top management formulates strategy and leaves implementation to functional managers.
answer
Implementation gap
Unlock the answer
question
The ______ financial model measures the current value of all cash inflows using management's minimum desired rate of return.
answer
NONE OF THESE: FUBAR, ARR, IRS, IRB
Unlock the answer
question
The following are responsibilities of the governance team when managing a portfolio system EXCEPT
answer
Deciding how they wish to balance the available organizational resources among the different types of projects.
Unlock the answer
question
Regardless of the criteria differences among different types of projects, the most important criterion for project selection is
answer
The project's fit to the organization strategy.
Unlock the answer
question
Which of the following is typically the responsibility of a project manager?
answer
ALL OF THESE: Meeting budget requirements Meeting scheduled requirements Meeting performance specifications Coordinating the actions of the team members.
Unlock the answer
question
Which of the following is the correct order for the strategic management process?
answer
1) Mission, 2) strategies, 3) objectives, 4) projects.
Unlock the answer
question
Which of the following is NOT considered to be a characteristic of a project?
answer
For internal use only.
Unlock the answer
question
Which dimension of project management centers on creating a temporary social system within a larger organizational environment that combines the talents of a divergent set of professionals working to complete the project?
answer
Sociocultural.
Unlock the answer
question
Which of the following is NOT typical of a project manager?
answer
Overseeing existing operations.
Unlock the answer
question
Which of the following activities is the best example of a project?
answer
Writing a policy manual.
Unlock the answer
question
The following is NOT true about project management?
answer
It focuses primarily on technical processes.
Unlock the answer
question
Which of the following is NOT one of the driving forces behind the increasing demand for project management?
answer
Declining need for product customization.
Unlock the answer
question
Which of the following represents the correct order of stages within the project life cycle?
answer
Defining, Planning, Executing, Closing.
Unlock the answer
question
Corporate downsizing has increased the trend toward:
answer
Outsourcing significant segments of project work.
Unlock the answer
question
Project Management is important to understand when someone is a part of a project team because they
answer
ALL OF THESE: Work with others to create a schedule & a budget. Need to understand project priorities so they can make independent decisions. Need to be able to monitor and report project progress. Need to understand the project charter or scope statement that defines the objectives and the parameters of the project.
Unlock the answer
question
Rob is responsible for estimating a work package that has a significant amount of uncertainty associated with the time and cost to complete. Due to the uncertainty involved he will be making a low, an average and a high estimate. Rob is using which estimating approach?
answer
D. Range estimating
Unlock the answer
question
The process of forecasting or approximating the time and cost of completing project deliverables is called
answer
Estimating
Unlock the answer
question
Sean is forecasting the time and cost of developing a customized software program by looking at the number of inputs, outputs, inquiries, files, and interfaces. Which of the following methods is he using?
answer
Function point
Unlock the answer
question
Reasons why estimating time and cost are important include all of the following EXCEPT
answer
To help establish a project selection process.
Unlock the answer
question
Laura is forecasting the time and cost of developing an intranet for a new customer. Her department has completed six such intranets for customers during the last two years. Although the proposed system is about the same size as the others, she estimates that it will take about 10 percent less time and money. Which of the following methods is she using?
answer
Learning curve
Unlock the answer
question
The salary of the project manager would be an example of what type of cost found in a project?
answer
Direct project overhead
Unlock the answer
question
What is the relationship between organizational culture and estimating?
answer
Cultural norms affect the accuracy of estimates
Unlock the answer
question
Companies are using which of the following for improving the estimating process for future projects?
answer
Creating historical databases of previous projects
Unlock the answer
question
Which of the following is a good condition for top-down estimating?
answer
Internal, small project
Unlock the answer
question
Which of the following would best represent direct project costs?
answer
Labor, materials, and equipment
Unlock the answer
question
In reviewing the project plan, Susan sees that the first prototype is due by October 12. This would be best classified as a
answer
Milestone
Unlock the answer
question
Scott has just been given a project that has a specific target date. After discussion with top management he finds that while the date is important the cost is more important and a slip in delivery would be acceptable if required to meet the cost targets. The target date is best classified as
answer
Accept
Unlock the answer
question
Which of the following is least likely to be included in a work package?
answer
Overhead expenses
Unlock the answer
question
How is project scope defined?
answer
What you expect to deliver to your customer when the project is complete
Unlock the answer
question
The WBS is best suited for projects that have a tangible outcome. Which of the following is used when the final outcome of the project is less tangible or is a product of a series of steps or phases?
answer
Process breakdown structure
Unlock the answer
question
The _________ is used to assist in making project trade-offs between schedule, budget, and performance objectives.
answer
Project priority matrix.
Unlock the answer
question
There are 5 steps involved when defining a project, which of the following is the first?
answer
Define the project scope.
Unlock the answer
question
Which of the following is NOT true regarding scope creep?
answer
It is when the cost of the project is more than expected.
Unlock the answer
question
One of the primary jobs of a project manager is to manage the trade-offs associated with the project. Which of the following is NOT one of the basic classifications of project priorities?
answer
Profit
Unlock the answer
question
The tendency for the project deliverables to expand over time usually by changing requirements, specifications, and priorities is called:
answer
Scope creep
Unlock the answer
question
How does someone learn more about an organization's culture?
answer
ALL: Read about the organization; Interpret stories about the organization; observe how people interact within the organization; study the physical characteristics of the organization
Unlock the answer
question
Bill is working on a project involving the upgrading of a management information system. The project is being managed by the information systems department with the coordination of other departments occurring through normal channels. He is working in_____________
answer
Functional
Unlock the answer
question
A project team that operates with a full time project manager as a separate unit from the rest of the organization is structured using ___________ organization?
answer
Projectized
Unlock the answer
question
Which are the three different matrix systems discussed in the text?
answer
Weak, strong, balanced
Unlock the answer
question
From the list below, which is NOT a primary characteristic of organizational culture?
answer
Profitability
Unlock the answer
question
All of the following are disadvantages of organizing projects within a matrix arrangement EXCEPT:
answer
Expensive
Unlock the answer
question
Which of the following is a disadvantage of a projectized organization?
answer
It is expensive
Unlock the answer
question
Which of the following is NOT true of project management structures?
answer
In selecting a management structure, the culture of the organization is not a huge consideration.
Unlock the answer
question
All of the following are functions culture plays in an organization EXCEPT
answer
It replaces the need for a project selection process
Unlock the answer
question
In which of the following is the balance of authority strongly in favor of the functional managers?
answer
Weak matrix
Unlock the answer
question
Which of the following represents an activity on an AON project network?
answer
A node
Unlock the answer
question
When translated into a project network, a work package will become
answer
One or more activities
Unlock the answer
question
Which of the following is provided by both the project network and the work breakdown structure?
answer
Activity duration
Unlock the answer
question
On a project network, the activity times are derived from the
answer
Work packages
Unlock the answer
question
An activity that has more than one dependency arrow flowing into it is termed a(n)
answer
Merge activity
Unlock the answer
question
Which of the following can be used without coordinating with managers of succeeding activities?
answer
Free slack
Unlock the answer
question
Activities which can take place at the same time are termed
answer
parallel activities
Unlock the answer
question
Bill is building a project network that involves testing a prototype. He must design the prototype (activity 1), build the prototype (activity 2), and test the prototype (activity 3). Activity one is the predecessor for activity 2 and activity 2 is the predecessor for activity 3. If the prototype fails testing, Bill must redesign the prototype; therefore, activity 3 is a predecessor for activity 1. This is an example of
answer
Looping
Unlock the answer
question
________ activities must be completed immediately before a particular activity.
answer
Predecessor
Unlock the answer
question
The forward pass in project network calculations determines all of the following EXCEPT
answer
How soon the project can be finished.
Unlock the answer
question
Which of the following correctly calculates the late start for an activity?
answer
LF - DUR
Unlock the answer
question
Which of the following will correctly calculate the total slack in an activity?
answer
Either LS - ES or LF - EF
Unlock the answer
question
If, for some reason, the project must be expedited to meet an earlier date, which of the following actions would the project manager take first?
answer
Check to see which activities are on the critical path
Unlock the answer
question
If a project has more than one activity that can begin when the project is to start a common start node should be used to indicate a clear project beginning on the network. Without a common start node, each path is a
answer
DAngler path
Unlock the answer
question
Concurrent engineering, which has dramatically reduced the development time for new products, relies of what kind of lag?
answer
Start to Start lags
Unlock the answer
question
The forward pass in project network calculations determines all of the following EXCEPT:
answer
How soon the project can be finished!
Unlock the answer
question
Funds that are for identified risks that have a low probability of occurring and that decrease as the project progresses are called ______ reserves.
answer
BUDGET!!!!
Unlock the answer
question
An uncertain event or condition that, if it occurs, has a positive or negative effect on project objectives is termed a
answer
risk
Unlock the answer
question
The cost impact of a risk event occurring as a project proceeds through its life cycle tends to
answer
slowly rise
Unlock the answer
question
Which of the following is NOT one of the steps in the risk management process?
answer
Risk tracing
Unlock the answer
question
Organizations use __________ in conjunction with work breakdown structures to help management teams identify and eventually analyze risk.
answer
Risk Breakdown Schedule
Unlock the answer
question
Which of the following groups should NOT be a part of the risk identification process?
answer
All of these: Project team, customer, vendor, subcontractor
Unlock the answer
question
A list of questions that address traditional areas of uncertainty on a project is termed a
answer
risk profile
Unlock the answer
question
_______________ focuses on how to respond to events that have a positive impact on a project.
answer
Risk management
Unlock the answer
question
The risk management tool that is divided into three color-coded zones representing major, moderate, and minor risks is the risk
answer
severity matrix
Unlock the answer
question
Risks are evaluated in terms of
answer
Likelihood and impact
Unlock the answer
question
Adopting proven technology instead of experimental technology in order to eliminate technical failure would be an example of which risk response?
answer
Avoiding
Unlock the answer
question
A Fixed price contract is an example of ___________.
answer
Transferring risk
Unlock the answer
question
The risk associated with the unlikelihood that one of the key members will be stuck by lightning would most likely be handled by which of the following?
answer
Retaining
Unlock the answer
question
Which of the following is NOT involved in risk control?
answer
Establishing contingency funds
Unlock the answer
question
Change management systems are designed to accomplish all of the following EXCEPT
answer
All of these are: Track all changes that are to be implemented Review, evaluate, and approve/disapprove proposed changes formally Identify expected effects of proposed changes on schedule and budget Reflect scope changes in baseline and performance measures
Unlock the answer
question
Resources are adequate, but demand varies widely over the life of the project. Delaying noncritical activities to lower peak demand on resources is known as resource
answer
Smoothing
Unlock the answer
question
Which of the following is NOT a potential consequence of failing to identify limited resources before project implementation?
answer
Scope creep
Unlock the answer
question
When developing a new software package, logically, the software must be designed before the code is written, and the code must be written before it is tested. These activities are dependent on each other by _________ constraints.
answer
Technical
Unlock the answer
question
Sam, the project engineer, has been scheduled to run the product system test at the same time he is to build a marketing prototype. This is an example of what type of resource constraint?
answer
People
Unlock the answer
question
Most of the scheduling methods available today require the project manager to classify the project as either _______ constrained or ______ constrained.
answer
Time, resource
Unlock the answer
question
In reviewing the status of her project with top management, Shirley was told that there are only two programmers that she can use for her project. Her project is classified as __________ constrained.
answer
Resource
Unlock the answer
question
Technical constraints have been carefully considered when developing a project network. Which of the following is true at this point?
answer
Activity 4 cannot be completed before activity 1
Unlock the answer
question
Resource leveling or smoothing can have all the following results on a project EXCEPT
answer
A longer project duration
Unlock the answer
question
In a resource-constrained project, which of the following is most likely to be changed?
answer
The completion date
Unlock the answer
question
In a resource-constrained project the second priority in assigning resources is usually given to activities with the
answer
Smallest duration
Unlock the answer
question
Tony has realized that two activities in his project cannot be done at the same time because not enough resources are available. Activity 3 is critical and has a duration of 5 days. Activity 4 has 2 days of slack and a duration of 2 days. How will he decide which activity should be scheduled first?
answer
The activity with the least slack
Unlock the answer
question
Splitting an activity can result in all of the following EXCEPT
answer
Less people needed to work on an activity
Unlock the answer
question
All of the following are benefits of scheduling resources before project implementation EXCEPT:
answer
It ensures low network sensitivity
Unlock the answer
question
These are all guidelines a project manager should consider when assigning project work EXCEPT
answer
Always assign the best people to the most difficult tasks
Unlock the answer
question
Why is it necessary to have a time-phased budget baseline?
answer
It is needed in order to know how much work was accomplished for the money spent
Unlock the answer
question
Without any formal planning, the president of a software company remarks in a speech that new technologically advanced software will be available in one year. This may lead to a project that must be done faster than anticipated. This is an example of reducing project duration caused by:
answer
imposed project deadlines
Unlock the answer
question
Intense global competition and rapid technological advances create pressure on developing projects rapidly. This is an example of reducing project duration caused by:
answer
time to market
Unlock the answer
question
In a Project Cost-Duration Graph, total project costs are a sum of
answer
Direct and indirect costs
Unlock the answer
question
Which of the following is NOT considered a project indirect cost?
answer
Equipment
Unlock the answer
question
Before crashing, direct costs for an activity represent normal costs, which typically mean low cost, efficient methods for completing the activity in a(n) ________ amount of time.
answer
Normal
Unlock the answer
question
As a project is crashed and project duration is reduced, direct costs typically
answer
Increase
Unlock the answer
question
The direct cost for completing an activity in the shortest time it can realistically be completed in is called its __________ cost.
answer
Crash
Unlock the answer
question
Cost slope can be determined by dividing the
answer
Rise by the run
Unlock the answer
question
In selecting the best activity to crash you would first select the activity with the
answer
Least steep slope
Unlock the answer
question
Reducing project duration
answer
Tends to increase network sensitivity
Unlock the answer
question
The relationship between the normal point and the crash point is assumed to be:
answer
Linear
Unlock the answer
question
When a project manager must reduce project duration but resources are constrained, creating a software program that will have fewer features than originally planned or building a house without the bonus room the owner originally specified in the plans would both be examples of
answer
Reducing project scope
Unlock the answer
question
One way of reducing project costs is identifying tasks that _________ can do themselves.
answer
customers
Unlock the answer
question
Which of the following projects would be least beneficial if additional resources were added?
answer
developing new software
Unlock the answer
question
It is going to cost $80,000 a day to simply house and feed a construction crew in the farthest reaches of Northern Alaska. This is an example of reducing project duration due to
answer
High overhead
Unlock the answer
question
Project success or failure often is reliant upon the contributions of all of the following groups of stakeholders EXCEPT
answer
competitors
Unlock the answer
question
Managing a project and leading a project are two different things. Project leadership is about coping with
answer
change
Unlock the answer
question
Which metaphor best captures the role of a project manager?
answer
The conductor of an orchestra
Unlock the answer
question
Which of the following groups of stakeholders place constraints on project work such as requiring permits to be secured, that work is built to code, or that safety standards are met?
answer
Government agencies
Unlock the answer
question
The second ring in the network of relationships for project managers includes all of the following EXCEPT:
answer
customers
Unlock the answer
question
A high ranking manager who advocates the project and uses their influence to gain approval of the project is a project
answer
sponsor
Unlock the answer
question
In terms of commonly traded organizational currencies, being involved in a task that has a large significance or having a chance to do something important and do it well are examples of ______ related currencies.
answer
Inspiration
Unlock the answer
question
In terms of commonly traded organizational currencies, sharing personnel, undertaking unwanted tasks or providing technical knowledge are examples of ______ related currencies.
answer
task
Unlock the answer
question
The following are necessary when mapping dependencies or building a social network EXCEPT
answer
Focus on the relationships with project team members since they are doing the project work and you have most influence over them
Unlock the answer
question
Which of the following is used at Hewlett-Packard for building relationships with key players that will determine a project's success?
answer
MBWA
Unlock the answer
question
Research consistently points out that project success is strongly affected by the degree to which a project has the support of top management. The following are ways a project manager can manage upward relationships EXCEPT
answer
Never ignore the chains of command
Unlock the answer
question
The traits of successful project managers include all of the following EXCEPT
answer
Pessimist
Unlock the answer
question
When project managers recognize that if they want participants to exceed project expectations then they have to exceed others' expectations of a good project manager, they are leading by example through which of the following aspects?
answer
Standards of performance
Unlock the answer
question
To provide greater clarity to business ethics, many companies and professional groups
answer
Publish a code of conduct
Unlock the answer
question
Which of the following would be defined as the ability to lead and manage yourself by establishing a sense for who you are, what you stand for and how you should behave?
answer
Personal integrity
Unlock the answer
question
Which of the following is commonly associated with high-performing project teams?
answer
Mistakes are viewed as opportunities for learning
Unlock the answer
question
During which stage of team development do close relationships develop and the group demonstrates cohesiveness?
answer
Norming
Unlock the answer
question
During which stage of team development is high performance not a top priority and attention is devoted to wrapping up the project?
answer
adjourning
Unlock the answer
question
Tom is managing a project team responsible for building a new office building that started this week. He notices that team members are trying out different behaviors to see what is acceptable to the project and personal relations. Which stage of development is the team in?
answer
forming
Unlock the answer
question
Experience and research indicate that high-performance project teams are much more likely to develop under all the following conditions EXCEPT
answer
Team members are selected by their managers
Unlock the answer
question
Project managers play a key role in developing high-performance project teams. Which of the following is NOT a contributing factor to this role?
answer
Report progress to top management
Unlock the answer
question
There are two important factors that affect the recruitment of project members. Which of the following is one of those factors?
answer
The management structure being used to complete the project
Unlock the answer
question
The first project meeting is critical to the early functioning of the project team. Which of the following is NOT true regarding this meeting?
answer
The meeting will need to be as long as necessary to cover the main objectives of a first meeting
Unlock the answer
question
The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?
answer
What are the specific roles and responsibilities of all the participants?
Unlock the answer
question
Establishing a team identity is facilitated by
answer
All of these are facilitators of establishing a team identity: Team members working in a common space; creation of a project team name; effective use of meetings; team rituals
Unlock the answer
question
Individual rewards for outstanding work would NOT include:
answer
All of these are examples of individual rewards for outstanding work: Letters of commendation; public recognition; desirable job assignments; judiciously making exceptions to the rules
Unlock the answer
question
The first step in facilitating group decision making is to
answer
Identify the problem
Unlock the answer
question
Which of the following would be an appropriate situation to require facilitating group decision making?
answer
When strong group commitment is needed to decide methods to reduce project scope
Unlock the answer
question
During the delivery phase of a project's life cycle, the most significant source of conflict is
answer
schedules
Unlock the answer
question
When a project manager reduces the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.
answer
control the conflict
Unlock the answer
question
The transferring of business functions or processes to other companies has traditionally been known as
answer
outsourcing
Unlock the answer
question
Advantages of outsourcing project work may likely include all of the following EXCEPT
answer
Reduced conflict
Unlock the answer
question
Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?
answer
escalation
Unlock the answer
question
Key practices in the partnering approach to managing contracted relationships include
answer
Access to each other's organizational resources
Unlock the answer
question
Which of the following is part of the traditional approach to managing contracted relationships?
answer
Structured communications
Unlock the answer
question
Which of the following is true in regard to negotiation when managing projects?
answer
It cannot be viewed as a contest
Unlock the answer
question
Best practices in outsourcing project work include all the following EXCEPT
answer
Short-term, no pressure, outsourcing relationships
Unlock the answer
question
The result of teambuilding among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a
answer
Partnering charter
Unlock the answer
question
What does the acronym BATNA stand for?
answer
Best alternative to a negotiated agreement
Unlock the answer
question
Long-term partnerships will provide all the following EXCEPT
answer
Reduced communication requirements
Unlock the answer
question
Ultimate success of the project is determined by
answer
Whether the customer is happy
Unlock the answer
question
Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation?
answer
Be honest and forthright
Unlock the answer
question
Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is
answer
Slightly dissatisfied
Unlock the answer
question
When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of
answer
Focus on interests, not positions
Unlock the answer
question
Why are extensive training and team building activities important when managing contracted relationships?
answer
So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful.
Unlock the answer
question
The second step in the project control process for measuring and evaluating project performance is to
answer
Measure progress and performance
Unlock the answer
question
A ___________ Gantt chart is a simple and effective way to depict progress on a project.
answer
Tracking
Unlock the answer
question
A tool used to monitor past project schedule performance, current performance, and to estimate future schedule trends is a simple line chart known as a
answer
Project control chart
Unlock the answer
question
The earned value system starts with the time-phased costs that provide the project baseline, which is called the
answer
Planned budgeted value of work scheduled
Unlock the answer
question
The cost variance for a project is calculated by
answer
EV-AC
Unlock the answer
question
Baseline project budgets are derived from
answer
Time-phasing the work packages
Unlock the answer
question
Of the following costs, which are NOT included in baseline?
answer
Budget reserves
Unlock the answer
question
Which of the following methods will measure the cost efficiency of the work accomplished to date?
answer
EV/AC
Unlock the answer
question
A CPI or SPI value less than one indicates that the project is
answer
Over cost or behind schedule
Unlock the answer
question
The value that tells you the planned value of work that has actually been completed is the
answer
EV
Unlock the answer
question
The indicator that tells you the amount each remaining dollar must earn in order for the project to stay within budget is the
answer
TCPI
Unlock the answer
question
Nancy tells her supervisor that as of right now, $1.05 worth of work has been accomplished for each $1 worth of scheduled work. Nancy got this information from viewing the
answer
spi
Unlock the answer
question
Sally receives the following information on her project: PV=100, AC=75, EV=100. How well is the project doing in terms of budget?
answer
25 under budget
Unlock the answer
question
Jessica just received the following information on her project: PV =200, EV=300, AC=250, BAC=1500, EAC=1208. In terms of cost at completion
answer
The project will currently finish under budget
Unlock the answer
question
Which of the following is NOT true regarding scope creep?
answer
It commonly occurs late in projects
Unlock the answer
question
Which of the following is not a wrap-up closure activity that might be found on a checklist?
answer
Evaluation of team performance
Unlock the answer
question
The content of the final report typically includes the following topics EXCEPT
answer
Team reviews
Unlock the answer
question
When the project may be completed early with some parts of the project eliminated this is considered to be ___________ closure.
answer
Premature
Unlock the answer
question
When a project starts with a high priority but it is cancelled because its rank erodes or crashes during its project life cycle, this is an example of what type of project closure?
answer
Changed Priority
Unlock the answer
question
Which of the following summarizes project performance and provides useful information for continuous improvement?
answer
The final report
Unlock the answer
question
Which part of the final report examines in detail the underlying causes of problems, issues, and successes relative to the project and includes concise, factual review statements of the project?
answer
Review and analysis
Unlock the answer
question
The purpose of project evaluation is to assess how well
answer
The project team, team members and the project manager performed
Unlock the answer
question
Which of the following would NOT be appropriate to assess when evaluating team performance?
answer
Individual strengths and weaknesses
Unlock the answer
question
An analysis carried out during and shortly after the project life cycle that attempts to capture positive and negative learning is represented in which of the following?
answer
Lessons learned
Unlock the answer
question
The process for capturing lessons learned continues to evolve, but there are still many barriers to effectively capitalizing on lessons learned that have been identified. The following are examples of these barriers EXCEPT
answer
Lessons learned are being used across different locations
Unlock the answer
question
The following are distinguishing characteristics of retrospectives methodology EXCEPT
answer
Reviews cannot be linked to percent complete
Unlock the answer
question
A guide who leads the project team through an analysis of project activities that went well, what needs improvement, and development of a follow-up action plan with goals and accountability is a(n)
answer
Facilitator
Unlock the answer
question
More and more companies are discarding the traditional superior-subordinate performance feedback process and replacing it with a multi-rater appraisal called
answer
The 360-degree feedback
Unlock the answer
question
Which of the following is NOT a role of the closure facilitator?
answer
Get delivery acceptance from the customer
Unlock the answer
question
Each retrospective is assigned a(n) _________, typically a team member who is very interested in and familiar with the retrospective. This individual will serve as the contact point for anyone needing information relating to the retrospective.
answer
Owner
Unlock the answer
question
The term that can be defined as a set of principles and processes to guide and improve the management of projects is
answer
Project oversight
Unlock the answer
question
The intent of project oversight includes all of the following EXCEPT
answer
Meet the needs of the organization through improving everyday business activities
Unlock the answer
question
Typical activities of project oversight cover which two dimensions?
answer
Organization and project
Unlock the answer
question
At the project level, all of the following are examples of oversight activities EXCEPT
answer
Project selection
Unlock the answer
question
The centralized management of projects to ensure that the allocation of resources to projects is directed toward projects that contribute the greatest value to organization goals is known as
answer
Portfolio Project Management
Unlock the answer
question
Project office functions typically include which of the following?
answer
All of these are typically functions of the project office: Create and maintain the internal project management; recruit and select project managers; train personnel in project management techniques develop risk management programs
Unlock the answer
question
The in-depth review of individual projects at specific phases in the project life cycle is known as
answer
Phase Gate Methodology
Unlock the answer
question
During which of the following phase gates would the question of "Does this project align with our strategic direction?" be answered?
answer
Proposal
Unlock the answer
question
During which of the following phase gates would the questions "Are the resources needed identified and available?" and "Are tasks sequenced and is a time-phased budget established?" be answered?
answer
Implementation plan
Unlock the answer
question
Which of the following is not one of the growth levels in the Organization Project Management Maturity Model (OPM3TM)?
answer
Expanded (expansion of project management system)
Unlock the answer
question
The first appearance of standard approaches to managing projects including scope statements and WBS occurs in which of the following Project Management Maturity Model Levels?
answer
Formal Application of Project Management
Unlock the answer
question
Project audits are performed on all significant projects and lessons learned are recorded and used on subsequent projects in which of the following Project Management Maturity Model Levels?
answer
Management of Project Management System
Unlock the answer
question
Each gate within the phase gate review process should, at a minimum, include the following EXCEPT
answer
A plan to proceed
Unlock the answer
question
In which of the following Project Management Maturity Model Levels is the focus is on continuous improvement through incremental advancements of existing practices and by innovations using new technologies and methods?
answer
Optimization of Project Management System
Unlock the answer
question
The balanced scorecard model differs from selection models by reviewing projects over a longer horizon ___________ after the project is implemented.
answer
5-10 years
Unlock the answer
question
Traditional approaches to project management concentrate firmly on
answer
Thorough planning up front
Unlock the answer
question
Project ________ varies according to the extent the project scope is known and stable and the technology to be used is known and proven.
answer
Uncertainty
Unlock the answer
question
In many cases, _________ only begin to understand what they actually desire when they are provided with someone's impression of what they want.
answer
customers
Unlock the answer
question
When determining project uncertainty, _________ can be a source of unpredictability.
answer
technology
Unlock the answer
question
_____________ represents a fundamental shift away from the traditional plan-driven project management approach by adopting a more experimental and adaptive approach to managing projects.
answer
agile project management
Unlock the answer
question
When considering the Agile Project Management process, at the end of each iteration
answer
Stakeholders and customers review progress and re-evaluate priorities
Unlock the answer
question
A new holistic approach in new commercial product development efforts where the cross-functional team collaborating to develop a new product is compared to rugby, where the whole team "tries to go the distance as a unit," is known as
answer
Scrum
Unlock the answer
question
Scrum uses a series of coordinated meetings to manage the development process. Which of the following is held at the start of each sprint? During this meeting the product owner and development team negotiate which product backlog items the team will attempt during the next sprint.
answer
Sprint planning meeting
Unlock the answer
question
Iterative development processes provide the following important advantages EXCEPT
answer
Ease of comparing actual information against planned
Unlock the answer
question
While Agile Project Management does not consist of one set method, most methods are based on similar principles. Which of the following Agile Project Management principles would be described when employing business-driven prioritizations of requirements and features to satisfy customer needs?
answer
Focus on customer value
Unlock the answer
question
While Agile Project Management does not consist of one set method, most methods are based on similar principles. Which of the following Agile Project Management principles would be described when testing assumptions early and building working prototypes to solicit customer feedback and refine product requirements?
answer
Experimentation and adaptation
Unlock the answer
question
Specific features are created using Scrum methodology according to four distinct phases. Which of the following is NOT one of these phases?
answer
Monitor
Unlock the answer
question
Scrum relies on three key roles. A person who acts on behalf of customers to represent their interests and who is responsible for ensuring that the development team focuses their efforts on developing a project that will fulfill the business objective of the project is called a
answer
Product owner
Unlock the answer
question
The _________ is the customer's prioritized list of key features desired when the project is completed
answer
Product backlog
Unlock the answer
question
For some Agile projects, ___________ are established, which is the maximum budget that should not be exceeded in the development of a given product or service.
answer
Agile accounts
Unlock the answer
question
The transferring of business functions or processes to other companies has traditionally been known as
answer
Outsourcing
Unlock the answer
question
Advantages of outsourcing project work may likely include all of the following EXCEPT
answer
Reduced conflict
Unlock the answer
question
Why are extensive training and team building activities important when managing contracted relationships?
answer
So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful.
Unlock the answer
question
Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?
answer
Escalation
Unlock the answer
question
Key practices in the partnering approach to managing contracted relationships include
answer
Access to each other's organizational resources
Unlock the answer
question
Which of the following is part of the traditional approach to managing contracted relationships?
answer
Structured communications
Unlock the answer
question
Which of the following is true in regard to negotiation when managing projects?
answer
It cannot be viewed as a contest
Unlock the answer
question
Best practices in outsourcing project work include all the following EXCEPT
answer
Short-term, no pressure, outsourcing relationships
Unlock the answer
question
The result of teambuilding among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a
answer
partnering charter
Unlock the answer
question
What does the acronym BATNA stand for?
answer
Best alternative to a negotiated agreement
Unlock the answer
question
Long-term partnerships will provide all the following EXCEPT
answer
Reduced communication requirements
Unlock the answer
question
Ultimate success of the project is determined by
answer
Whether the customer is happy
Unlock the answer
question
Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation?
answer
Be honest and forthright
Unlock the answer
question
Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is
answer
Slightly dissatisfied
Unlock the answer
question
When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of
answer
Focus on interests, not positions
Unlock the answer
