Man3025 UF smokin notes review – Flashcards
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Fredrick W Taylor
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Father of scientific management
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Fredrick W Taylor
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four principles of scientific management 1. study a task through motivational studies 2. select the approppriate workers 3.train and incentivize them appropriately 4.plan work methods to help workers perform their jobs
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Frank and Lillian Gilbreath
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philopsophers that used time and motion studies with movie cameras to isolate the different parts of a job.
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therbligs
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17 motions involved in bricklaying, by frank and lillian gilbreth
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Fredrick W. Taylor and Frank and Lilian Gilbreath
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The two proponents of scientific management
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Henry Fayol and Max Weber
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Two proponents (people) of administrative management
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Henry Fayol
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French engineer who was the first to enumerate the major functions of management: PLOCC
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Max Weber
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German socialogist who described bureaucracy as an efficient, rational, ideal organization based on logical principles
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Max Weber & Ideal bureaucracy
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1. impersonality 2. merit-based careers 3. clear division of labor 4. well-defined hierarchy of authority 5.formal rules and procedures
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Scientific management and administrative management
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two branches of classical viewpoint
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Hugo Munsterberg
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German doctor who is known as the "father of industrial psychology"
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Mary Parker Follett
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social worker who wanted to see a change in the relationship between managers and employees instead of a traditional hierarchical arrangement
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Elton Mayo
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"Hawthorne experiments", management theorist at Western Electric's Hawthorne plant. "Hawthorne Effect," when they receive attention they are more likely to work harder
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Abraham Maslow and Douglas McGregor
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extensive research on employee motivation and proposed a HIERARCHY of NEEDS
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Douglas McGregor
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philopsopher that believed que hay two different general attitudes and managers hold toward their employees: Theory X and Theory Y
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Human Relations Movement
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proposed better human relations that could increase productivity
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behavioral science
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relies on SCIENTIFIC research for developing theories about human BEHAVIOR
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Management science
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Also called OPERATIONS REASEARCH, focuses on mathematics to aid in problem solving and decision making
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Operations Management
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focuses on more effectively managing the production and delivery of an organization's products or services.
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Systems Viewpoint
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regards the organization as a SYSTEM operating together to achieve a common purpose
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Evidence-based management
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brings rationally to the decision-making process by converting principles based on best EVIDENCE to organizational practice
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Quality-management viewpoint
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includes quality control, quality assurance, and total quality management
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Task environment
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consists of 11 groups that present managers with daily tasks to handle. Incluyen customers, competitors, supplies, distributers etc
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General environment
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otra palabra "MACROenvironment" that CANNOT be controlled by the organization
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Economic forces
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consists of the general ECONOMIC conditions and trends, unemployment, inflation, interest rates, and growth
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Technological forces
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new developments in methods for transforming resources into goods and services
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Socioculture forces
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influences and trends originating from human relationships and values within countries, societies, and cultures that may affect an organization
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Demographic forces
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influences on an organization arising from change in characteristics of population, such as gener, age, or ethnic origin
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Political-legal forces
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changes in the way POLITICS shapes laws and laws shape the opportunities for and threats to an organization
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International forces
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changes in the economic, political, legal, and technological global system that may affect an organization
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Laurence Kohlberg
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Created the three levels of personal moral development
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Sarbanes-Oxley act
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establishes requirements for proper financial record keeping for public companies and penalties for noncompliance
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Social responsibility
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Manager's duty to take actions that will benefit the interests of society as well of those of the organization
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Corporate governance
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the system that is in place to ensure that those running the company act in the best interest of the corporate owners and other stakeholders
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"global VILLAGE"
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"SHRINKING" of time and space as air travel and electronic media
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global economy
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refers to increasing tendency of world economies to interact with one another and to behave as one market instead of many national markets, por ejemplo fall of the Berlin Wall
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low-context culture
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primarily derived from written and spoken words
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high-context culture
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ones in which people rely heavily on situational cues
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Foreign Corrupt Practices Act
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act that banned Bribes are common practice in some countries and taboo in others
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division of labor
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work is DIVIDED into particular tasks that are assigned to particular workers
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groupthink
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a cohesive group's blind unwillingness to consider alternatives
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traditional management pyramid
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1. Top managers 2. Middle Managers 3. First-Line Managers
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Classical Viewpoint
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finding ways to manage work more efficiently
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Scientific management and Administrative management
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classical viewpoint's two branches
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Scientific Management
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Scientific study of work methods to improve the productivity of individual workers
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Administrative Management
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concerned with managing the entire organization
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Behavioral viewpoint
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the importance of understanding human behavior and of motivating employees to achieve
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Quantitative Viewpoint
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refers to the application of quantitative techniques, such as statistics and computer simulations, to management
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Contingency Viewpoint
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The manager's approach should vary according to the individual and the environmental situation
