LSU KIN 3802 Mid Term – Flashcards

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Sports events are unique in that every SPORT is different in terms of:
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* Venues * Rules * Event Setup * Common Practices
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Even some events in the same sport are very different from:
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* Region to Region * Country to Country
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Three types of sports events?
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* Special Events * Event Bids * Recurring Events
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What are two types of special events?
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* New Events * Existing Events
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* An event created from scratch * Always most difficult to execute
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New Events
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* An event that has already taken place * Experience and expectation exists * Pressure is to improve and grow
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Existing Events
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Local Organizing Committee that creates a proposal to conduct an event for a national governing body
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Event Bids
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Event bids characteristics:
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* Usually long term process (can be 10 years out or more) * Can be expensive to secure depending on the event * Competition for events can be fierce
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* Teams, Leagues or Conferences that produce a schedule of competitions over a certain time period * Essentially the same event executed many times * Generally spectator-based * Variations can be difficult to manage and communicate with fans and spectators
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Recurring Events
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* Common terms and concepts that are germane to the special event industry
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Event Terminology
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* Understanding Stakeholder Objectives * "Golden Rule" of Sports Events * Success in events requires a true desire to understand the stakeholders' objectives
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USO Philosophy
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Major Stakeholders
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* Cities/Venues * Sponsors * Media * Broadcasters * Community
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Most Overlooked Stakeholders
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* Fans * Athletes * Spectators
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Current Trends and Concepts
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* Value Added Activation/Branding Sponsorships * Sponsor Owned Events * Corporate Event Groups * TV Considerations * "Buying" Events vs Hosting Events
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First Law of Event Management
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Start with a single, primary objective
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Primary objective is....?
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* Clear * Simple * Easily Communicated
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How is event success or failure commonly determined?
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How "player friendly" they are.
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What influences the personality of the event?
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Both care and behavior of the athletes
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Player-friendly events are more likely to have what?
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Have stronger player fields resulting in greater satisfaction and higher revenues.
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* New (First Time) Events * Existing Events * Event Bids * Recurring Events
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Primary Event Objectives
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What does the P.A.P.E.R. Test stand for?
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* Promotion * Audience * Partnerships * Environment * Revenue
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* What essential message or important information do I want to communicate to the public about the event, sport, or organization * Can I build interest in my sport or organization before, during, or after the event? By what measure can this increased interest be demonstrated? * How do I want the event to position our sport in the community, and what kind of legacy should it leave?
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Promotion
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* Who is our target audience for the event, the people who are most likely to participate, attend, or purchase a ticket? * Beyond the most likely target, what audiences with similar interests can be attracted or invited to increase attendance, interest, and relevance for our event and further our organization's overall objectives? * Is there an opportunity to win entirely new fans or enthusiasts to our sport by encouraging their attendance?
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Audience
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* Can we use the event to develop, maintain, or strengthen relationships with our organization's partners and supporters (fans, athletes, members, donors, sponsors, community leaders, local government)? * What kind of experience do we want to leave our athletes and partners with? How do we want them to feel before, during and after the event?
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Partnerships
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* Who are our competitors, and what do we want to communicate to differentiate our sports organization from theirs, and our event from the programs they stage? * Do we need to set ourselves apart from other similar organizations operation in our community or business environment that compete for a share of available dollars, time or attention? * What do we need to communicate about the positive attributes of our sports event that sets it apart from other leisure activities similarly competing for the public's, or a potential sponsor's, attention? * Do we need to address a perceived time or economic inconvenience that attendees, participants, or partners may encounter when deciding to attend? * Do we need to address a preconceived notion about our sport, or organization, that makes it more difficult to generate attendance or participation?
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Environment
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* How much revenue do we need to generate for the event and/or for the organization? * Do we want or need to generate revenues in excess of expenses? Is this potential profit essential to growing the event in the future? * How much money can we invest beyond expected revenue to achieve our objectives? * Is, or should, our event be associated with a community cause or charity? How much money do we need to generate for that cause?
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Revenue
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What does the P.A.P.E.R. test analysis maximize?
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Maximizes event value by revealing ALL possible secondary objectives
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Best, most realistic, most cost efficient plan
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Strategy
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* The actions that cost and (potentially) make money * The event itself
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Tactic
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Companies use these to meet their business goals.
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Sports events
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In what ways do companies use sport events to meet business goals?
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* Product Launches and Re-Launches * Increasing Sales * Branding * Marketing Lifestyle Programs
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What is an example of a sport event as a business solution?
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Dew Tour
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Why should one CREATE a new event?
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* Less financial commitment up-front * Does require monetary investment however * Allows for creative control and design
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Why should one ACQUIRE an existing event?
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* Acquisition usually means buying for history/prestige/title/date * Sanctioning can play a big role * Study the event's financial results
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What is the checklist for creating an event?
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* Always start with focus on objectives * Design of the event is your chance to be creative, build a personality of the event, and the process of defining the event * Participants * Geographic Reach (Its impact on local, regional, national, or international) *Branding
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A title and image/logo that reflects mission and garners the appropriate attention.
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Brand
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How to execute an event acquisition?
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* Alter or not Alter? (If it ain't broke, don't fix it) * Sponsor Acquisition (Leveraging value of sponsorship) * Re-branding events to past glory * Sanction acquisition (Moving events to new venues/cities)
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****************************************
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Managed Event
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* An official approval for your event from a National Governing Body * Standardizes the conditions under which competitions are executed
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Sanction
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Putting strategies and tactics together with a support organization
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Event Planning Process
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What are the financial goals?
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Budgeting and Financial Considerations
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Determining event location that best fits our event design
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Where are we going to "play"?
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What are the 6 P's?
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Proper Preparation Prevents Piss Poor Performance
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Covers everything you need to do and when you need to do it.
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Production Schedule
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Where do we start with a production Schedule?
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* Elementary Tasks * Begin with developing a list of elementary tasks * Review the event's primary/secondary objectives * Examine the TACTICS needed to meed the objectives * Your elementary tasks are designed to ensure the objectives are met * Elementary tasks are broken into "key activities"
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What is successful execution dependent on?
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"Supportive tasks" and "decision points" that precedes the completion of each activity
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Define areas of responsibility and accountability for each individual in the event organization
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The structure
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*****************************
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Decision Making Process
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Organizations are traditionally a combination of:
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* Full-time * Part-time * Volunteers * Outsiders * Consultants * Vendors * Sponsors * Stakeholders * Agencies
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What do professional event management companies do?
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Handle events year round
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Small core staff with combination of outside resources
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Seasonal Organizations
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Traditionally consist of volunteers only
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Grassroots organizations
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Functional Areas of an event organization:
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* Operations * Competition * Marketing * Guest Services * Presentation * Hospitality * Broadcasting * Business Affairs
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* Facility Management * Transportation * Office Services
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Operations
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* Scheduling * Site Preparation * Equipment * Officiating/Timing * Training/Medical
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Competition
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* Sponsorship * Creative Services * Advertising
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Marketing
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* Ticketing/Registration * VIP Management * Hotel Management
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Guest Services
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* Creative Production * Stage Management * Scoreboard Operations * Video/Technical Production
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Presentation
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What are keys to a great volunteer program?
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* Make registration easy * Communicate details and expectations clearly * Provide incentive upon completion * Value added items and rewards
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Where to recruit volunteers?
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* Fans of the sport * Community based * College/University Sports Admin programs * High schools * Service organizations * May need to advertise
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The simplest form of budgeting
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Line Item Budgets
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What are two components of Line Item Budgets?
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* List of Revenue/Income * List of Expenses/Costs
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Subtract expenses from revenues =
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Profits/Losses
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What is critical?
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Experience
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Specific Event Costs include:
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* Venue Costs * Player/Game Related Expenses * Event Operations * Marketing & Promotions * Sponsor Fulfillment * Guest Management * Event Presentation * Contingency Funds
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Where does budget construction begin?
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Reviewing venue options
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Types of Venue costs
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* Rent * Facility Labor * Commissions * Ticket Sales Tax
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Rent does what?
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* Significantly impacts/dictates rest of event budget * Every facility has different financial goals * Facilities will request information about the event to put together a proposal * Events with large numbers of hotel room nights may be eligible for significant discounts *Review the final facility proposal (have an attorney review all terms before signing)
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Facility Labor
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* Front of House vs Back of House * Conversion Charges * Union vs Non-Union Labor
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Commissions
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* Significantly impacts/dictates rest of event budget * Every facility has different financial goals
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* Significantly impacts/dictates rest of event budget * Every facility has different financial goals
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Ticket Sales Taxes
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* Must recognize participants or players in some way * Be sure to set aside funds for prizes, appearance fees, and winner pools.
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Player/Game Expenses
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* Insurance * Staffing Expenses * Legal Services * Communication Tools * Volunteer program * Venue Infrastructure * Storage/Warehousing * Shipping & Freight * Permits/ Regulations
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Event operations
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* Advertising * Publicity * Promotions * Graphic Design * Entities to manage these functions
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Marketing & Promotions
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* Sign Design & Fabrication * Comp Tickets * VIP Receptions * Gifts * Premium Items * Labor for Product Sampling
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Sponsor Fulfillment
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* Gifts * Suites/Premium Seating * Guest Transportation * Parties/Receptions * Hotel Accommodations
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Guest Management
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* Production specialists are needed to plan and stage the entertainment portions of the program * Entirely dependent on the event
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Event Presentation
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Event Presentation includes:
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* Event Producers * Stage Managers * Technical Directors * Lighting Designers * Script Writers
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Less than $50,000 Budget
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10%
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$50,000 - $250,000 Budget
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7.5%
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Budget of $250,000 or more
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5%
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What is always more difficult to forecast?
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Revenue Overview
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Revenue forecasting depends on:
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* Type/Nature of Event * Venue * Income Objectives
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Event Revenue includes:
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* Ticket Sales * Sponsorship & Advertising * Merchandise * Food and Beverage * Broadcasting * Tournament Fees * Grants & Donations * Miscellaneous Revenue
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Brings in the most amount of money
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Ticket Sales
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What is the Gross Potential of.... * 2,000 Lower Level Seats @ $10 * 5,000 Middle Level Seats @ $5 * 2,000 Upper Level Seats @ $2
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$49,000
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What is the most overpriced?
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Sponsorship
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* Amount of money the organizer expects to realize in merchandise sales, on average, from each person at the event site * Heavily dependent on understanding your audience
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Per Cap
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Provide the types of food/beverage items that do what?
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Best fit your audience/event
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Transfer risk of loss in merchandise and food & beverage to a third party
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Second Law of Event Management
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Very small percentage of events are desirable enough to attract broadcasters willing to pay for broadcast rights
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Broadcasting
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Grassroots events routinely do not charge admission but do charge registration/entry fees
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Tournament/Entry Fees
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* Parking/Valet * Coat/Bag/Packet Check * Sales of Passes to VIP/Exclusive Access Areas * On-Site Fundraising * Raffles/Lotteries
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Miscellaneous Revenue
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* Capital invested in an event early in the planning process * Covers early costs before revenues are generated
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Seed Money
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Sources of Capital/Seed Money:
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* Sponsors/Partners * Equity Investors * Host City
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Serves as initial "cash flow"
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Seed Capital
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__________ dip into your own pocket.
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NEVER
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Key Budget Points:
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* Develop your budget as soon as possible * Base almost every decision on it * Review of the budget should be ongoing
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Budget + Mission Statement =
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Key Budget Points
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Two Main Factors for Host Cities
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* Economic Impact * Hotel Room Occupancy
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Time of year when hotel occupancy is traditionally low
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Opportunity Period
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Showcases city or region to outsiders who otherwise wouldn't be there
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Media Coverage
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What events want from a host city?
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* Resources and Support * Bid Solicitation with a Request for Proposal * RFP Evaluation * Bid Fees * Host City is Selected
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Sports events test the market place with high demands in RFP's
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Bid Solicitation with a Request for Proposal
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Contrasting each market on a number of criteria
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RFP Evaluation
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Fees paid upon submitting a RFP or upon being chosen for event
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Bid Fees
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* Confirms what organizer and city have agreed to provide AT THIS POINT * Should include important deadline dates to any areas not yet confirmed * Letter agreement or contract is written up
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Host City is Selected
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Asks host city to ensuring the success of the event
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Bid Solicitation
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Two event facility types
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* Privately Owned * Publicly Owned
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Limited Availability
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University Owned Facilities
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Allocate certain time and space for special events
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Recreation Facilities
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Physical Characteristics of the Facility
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* Parking * Seating Capacity * "Part of the Town" * Weather Options * Traffic/Travel Times
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What Events Want From Facilities
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* Time Requirements * Labor Costs and Considerations * Venue Promotion * Sponsor Considerations and Exclusivity * Hospitality Options
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Very detailed, negotiation continues to work through all points
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Lease Agreements
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Factors to weigh before making a decision
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* Costs * Facility Capacity * Reputation and Geographic Desirability * Sponsor Relationships
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Essential to have ______ ___________ review and make any necessary changes
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Legal Counsel
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Contract "Boilerplate"
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* Sampling * Broadcast Rights * TV Capacity * Program (Creative) Approval * Damages * Cancellations (YOU and VENUE) * Interruptions * "Force Majeure" * Indemnification * Assignment Clause * Evacuation of Facility
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The Sales Process
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* Qualifying Prospects * Designing a Sponsorship Program * Present the Opportunity * Revise the Proposal * Close the Deal
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Types of Sponsor Benefits
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* Those that will generate expenses against the event budget * Those that can be provided without the organizer's encountering any out-of-pocket expenses
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Hire an event marketing agency to sell sponsorship?
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Sales Commissions
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* Travel * Accommodations * Printing * Multimedia
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Sales Expenses
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* Researching your participants/spectators * Measuring effectiveness of sponsorship, advertising, and promotional programs * Results can drastically improve sponsorship sales
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Market Research
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Costs of selling and fulfilling the package of benefits offered to sponsors
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Fulfillment Costs
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Types of Fulfillment Costs
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* Complimentary Tickets * Signage and Displays * Program Advertising * VIP Receptions * Sponsor Gifts * Sampling/Giveaways * Discounting/Coupons
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Philosophy means we focus on understanding what sponsor's want from sports events
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USO (Understand Stakeholders' Objectives)
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Five Step Process to the Sales Process
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* Qualify and Target Prospects * Design a Sponsorship Program * Present the Opportunity * Revise the Proposal * Close the Deal
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Narrow potential partners to qualify prospects that perceive sponsorship of an event is an effective marketing opportunity and cost efficient business solution
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Qualify and Target Prospects
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Common to see attractive but generic presentations with standardized packages for everyone
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Shotgun Approach
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A precisely tuned campaign to reach specific target markets
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Rifle Shot Approach
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Design a Sponsorship Program
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Slide 9 Chart
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* Powerful, Far-reaching tool for corporate partner * This is worth a significant premium * Chick-Fil-A Bowl and Zurich Classic
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Title Sponsorship
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Sponsors can expect to reap what?
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Most benefits and most valuable solutions compared with other corporate partners
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What is a critical component to title sponsors?
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Inclusion sponsor identity in the event title and graphic representation in the event logo
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* Generally priced lower because it is easy for fans/media to remove the corporate identity from the event name * ESPN College Gameday (Built by The Home Depot)
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Presenting Sponsorship
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* Largest number of sponsor companies and brands * Critical to providing a respectable amount of revenue and promotional activation * Some will seek ways they can "standout" or exhibit more event ownership
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Exclusive Sponsorship
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How are exclusive sponsorships exclusive?
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* Sponsors buy into events to convert the benefits they provide into business solutions * Protects sponsors from their competitors within the category * Essential to define what category is being granted exclusivity
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Most Commonly Found Product Categories
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* Beer * Soft Drinks * Wireless * QSR * Airline * Credit Cards * Computer * Automotive * Outfitter * Financial Services * Fuel/Energy * Timepiece * TV Station * Talk Radio * Music Radio * Print Media * Retailers
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* Not practical for grassroots organizations such as Little League or high schools to have exclusivity for sponsors (Multiple insurance agencies/restaurants sponsoring the same event) * Media partners are good targets for non-exclusive partnerships as well (Multiple radio/TV stations in a market) * An opportunity if no other companies in a category want to enter into an exclusive arrangement
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Non-Exclusive/Official Supplier
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By matching the menu of event sponsorship resources to the business needs of the prospect, the events organizer is no longer selling just benefits.
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Business Solutions
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What is the key for the event organizer?
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Be flexible with crafting packages
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Objective of obtaining a partnership
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* Craft a proposal that will catch the eye of a decision maker * Clearly and inarguably illustrate the value of the event * Take possible questions/objections out of play by anticipating and answering them before they surface
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Sales presentation has two components:
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* In Person, Verbal demonstration that your event meets the needs/wants of the sponsor * Physical, leave-behind materials that keep selling well after the meeting
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Factors that go into the actual presentation
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* Essential that the presentation be done in person * Include images that illustrate the strengths and visual attractiveness of the event * Use plenty of visual aids into your live presentation * Bring inexpensive gifts of event merchandise to the first meeting * Leave copies of the visuals behind
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* Widely used term for the written presentation of sponsorship opportunity
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Sponsorship Deck
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Five Distinct Parts of Writing the Sponsorship Deck:
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* Overview * Introduction * The Event * The Opportunity * Next Steps
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* Establishes the attractiveness and legitimacy of the event by portraying its past history and its growth in popularity, scale, and scope * Includes brief quotes from media coverage * Provide a brief statement identifying the event organizer
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Overview of the Sponsorship Deck
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* Demonstrates the attractiveness of the event's audience demographics and lifestyle characteristics * Disclose the name of past and/or current sponsor companies and brands
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Introduction of the Sponsorship Deck
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* Fully describe the program ("W" questions answered) * Include a facilities map, a schedule of activities, illustrations, photographs, and graphics
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The Event of the Sponsorship Deck
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* Present the series of business solutions, entitlements, and benefits the event can provide to the prospective sponsor * Offer a series of customizable packages * If you know what the prospect wants from an event marketing partnership, demonstrate how the opportunity can help that company to achieve its marketing objectives
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The Opportunity of the Sponsorship Deck
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Taking all questions and feedback into consideration, and adding some creativity, flexibility and intuition
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Revising the Proposal
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Three main elements a sponsor can provide:
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* Revenue * Activation * Cost Avoidance
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Amount of revenue that sports event organizers can demand is a function of the event's:
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* Intrinsic attractiveness to a sponsor * Demographic compatibility between event and sponsor * Potential effectiveness in achieving the sponsor's business objective
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* Provide products and services to an event and value them at the retail price an organizer would expect to pay if the organizer had to pay for cash for them. * Can be incredibly valuable to decrease costs - BUT these should be products/services YOU ACTUALLY NEED -AND you want to negotiate with terms that include wholesale costs to the sponsor, not RETAIL costs
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VIK (Value in Kind) Sponsors
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Sponsorships are effective or ineffective based on one thing only: how they are activated.
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Event Management Law #3
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* When Sponsors invest dollars beyond their sponsorship fee to promote their relationship with a sports event * Important to build awareness of the event, drive ticket sales, and promote the purchase of merchandise
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Activation
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* Guarantees valuable adverting and promotion not otherwise available or affordable to the Organizer * If you do agree to activation only deals, ensure that you can generate needed cash from other sources
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Activation Only Associations
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* Reduces the expenses and effort involved in selling each and every year * Provides degree of certainty to achieving at least a portion of the future revenue goals
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Multi-Year Deals
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* Sponsor's involvement year to year builds a strong, valuable association with event and event's consumers
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Continuity
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Sponsors understand that sports events can deliver benefits:
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* Targeted, Opportunistic, High-Impact Advertising Vehicles * Platforms for Promotion * Product Demonstration and Sampling * Sales Generation * Forms for Customer Interaction * Fundraising for Company's Charitable Endeavors
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Benefits derived directly from the event
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* Exposure * Product Placement * Promotion and Publicity * Customer Hospitality * Sales Opportunities * Fund Raising for a Cause
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Advertising mediums available during events entirely dependent on the event itself
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* In-Event Advertising
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* Exposure in ads bought by the organizer * Exposure in conjunction with grassroots promotion efforts
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Off-Facility Advertising
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Events can provide direct sales opportunities (Expos, Food/Dringk Exclusivity, Apparel)
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Direct Sales
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Product demonstrations and sampling put the product/service right into the consumers hands
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Product Demonstrations ; Sampling Opportunites
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Associative sponsor benefits include:
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* Exclusivity * Ownership (Actual or Perceived) * Prestige and Presentation * Pass-Through Rights
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What determines the level of exclusivity?
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The price tag of the Sponsorship
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What is the drawback of exclusivity for the event manager?
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They can't accept revenues from any other company or brand in that category
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Publishing industry, especially special interest magazines, routinely own their events
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Actual Ownership of an Event by a Company
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* Sponsors that have a strong branding connection with a particular event * Spectators/Participants believe that the sponsor owns the event
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Perceived Ownership by a Sponsor
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The value found in simply being associated with an event considered highly attractive by the sponsor's most valued customers
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Intangible Benefit
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Adds to the effectiveness of consumer promotions and also increase the likelihood of media coverage
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Event Prestige
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When a sponsor offers a portion of its contracted entitlements to a third party
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Pass-Through Rights
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Advantageous if they provide the potential for ticket sales, promotions or exposure opportunities beyond those available in the market
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Positives of Pass-Through Rights
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Quick service restaurant enjoys an association with an event through rights from an event sponsor, the organizer will have a difficult time getting a different QSR
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Drawbacks of Pass-Through Rights
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Sponsors will compare your _______ _________ to their _______ _________ or _______ _______
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* Event Demos * Existing Customers * Target Markets
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Continually build list of possible sponsors ______ _______
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Year Round
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ID Sponsors that fit with the _________ of your event
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Culture
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