Leadership Without Easy Answers, chapters 4,5 – Flashcards
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Type III
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The problem definition is not clear-cut, and technical fixes are not available. Adaptive.
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Type III example
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chronic illness and impending death from any cause fit this category.
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Formal Authority
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Various powers of the office. Authority is granted because the officeholder promises to meet a set of explicit expectations.
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Informal authority
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power to influence attitude and behavior beyond compliance. Comes from promising to meet expectations that are often left implicit.
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Authority as a Resource for Leadership. 7 array of capabilities.
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1. Holding environment 2. Command and direct attention 3. access to information 4. control over the flow of information (pacing) 5. the power to frame issues 6. orchestrate conflict 7. choose the decision making process itself
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1. Holding environment
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A holding environment consists of any relationship in which one party has the power to hold the attention of another party and facilitate adaptive work.
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Trust has two components:
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1. Predictable values 2. Predictable skills
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Tension that mobilizes people?
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We cannot learn new ways when we are overwhelmed, but eliminating the stress altogether eliminates the impetus for adaptive work.
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Authority also provides resources to: (1-5)
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1. Direct attention to the issues 2. Gather and test information -- perform reality testing. 3. manage information and frame issues 4. Orchestrate conflicting perspectives 5. choose the decision making process
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Urgency, well framed, promotes?
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Adaptive work
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7. choose the decision making process itself (1-4)
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1. autocratic 2. consultative 3. participative 4. consensual
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2. Command and direct attention
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Getting people to pay attention to tough issues rather than diversions is at the heart of the strategy
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1. Autocratic -- when useful?
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when the issue is likely to overwhelm the current resilience of the group given the time available for decision.
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