Leadership Without Easy Answers, chapters 4,5 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Leadership organized around two key distinctions:
answer
1. technical 2. adaptive
question
Type I
answer
situations are somewhat mechanical: one can actually go to somebody and "get it fixed." Technical
question
Type II
answer
The problem is definable but no clear-cut solution is available. Technical and adaptive.
question
Type II example: Heart disease
answer
the patient can be restored to more or less full operating capacity, but only if he takes responsibility for his health by making appropriate life adjustments.
question
Type III
answer
The problem definition is not clear-cut, and technical fixes are not available. Adaptive.
question
Type III example
answer
chronic illness and impending death from any cause fit this category.
question
Formal Authority
answer
Various powers of the office. Authority is granted because the officeholder promises to meet a set of explicit expectations.
question
Informal authority
answer
power to influence attitude and behavior beyond compliance. Comes from promising to meet expectations that are often left implicit.
question
Authority as a Resource for Leadership. 7 array of capabilities.
answer
1. Holding environment 2. Command and direct attention 3. access to information 4. control over the flow of information (pacing) 5. the power to frame issues 6. orchestrate conflict 7. choose the decision making process itself
question
1. Holding environment
answer
A holding environment consists of any relationship in which one party has the power to hold the attention of another party and facilitate adaptive work.
question
Trust has two components:
answer
1. Predictable values 2. Predictable skills
question
Tension that mobilizes people?
answer
We cannot learn new ways when we are overwhelmed, but eliminating the stress altogether eliminates the impetus for adaptive work.
question
Authority also provides resources to: (1-5)
answer
1. Direct attention to the issues 2. Gather and test information -- perform reality testing. 3. manage information and frame issues 4. Orchestrate conflicting perspectives 5. choose the decision making process
question
Urgency, well framed, promotes?
answer
Adaptive work
question
7. choose the decision making process itself (1-4)
answer
1. autocratic 2. consultative 3. participative 4. consensual
question
2. Command and direct attention
answer
Getting people to pay attention to tough issues rather than diversions is at the heart of the strategy
question
1. Autocratic -- when useful?
answer
when the issue is likely to overwhelm the current resilience of the group given the time available for decision.
