ITA-Chapter 1- from question 35 to 70

In a hierarchical organization, the upper levels consist of:

a. managerial and professional employees.
b. managerial, professional, and technical employees.
c. professional and operational employees.
d. managerial, professional, and operational employees

b

A hierarchy:

a. is based on a clear-cut division of labor.
b. is composed primarily of experts trained for different functions.
c. is a pyramid structure of rising authority and responsibility.
d. all of the above.

c

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its:

a. culture.
b. environment.
c. atmosphere.
d. values.

a

Business processes:

a. include informal work practices.
b. are used primarily for sales and accounting functions.
c. are governed by information technology.
d. are logically related tasks used primarily by operational personnel.

a

Data management technology consists of:

a. the physical hardware and media used by an organization for storing data.
b. the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
c. the software governing the organization of data on physical storage media.
d. the hardware and software used to transfer data.

c

The hardware and software used to transfer data in an organization is called:

a. data management technology.
b. networking and data management technology.
c. data and telecommunications technology.
d. networking and telecommunications technology

d

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization’s:

a. data management environment.
b. networked environment.
c. IT infrastructure.
d. information system

c

An example of a business using information systems to create new products and services is:

a. Wal-Mart’s Retail Link system.
b. the Mandarin Oriental hotel’s customer-preference tracking system.
c. Verizon’s Web-based digital dashboard.
d. Apple Inc.’s iPod.

d

An example of a business using information systems to attain operational excellence is:

a. Wal-Mart’s Retail Link system.
b. the Mandarin Oriental hotel’s customer-preference tracking system.
c. Verizon’s Web-based digital dashboard.
d. Apple Inc.’s iPod.

a

An example of a business using information systems for customer and supplier intimacy is:

a. Wal-Mart’s Retail Link system.
b. the Mandarin Oriental hotel’s customer-preference tracking system.
c. Verizon’s Web-based digital dashboard.
d. Apple Inc.’s iPod.

b

Maintaining the organization’s financial records is a business function of:

a. accounting.
b. finance.
c. sales.
d. marketing.

a

Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain’s efforts to use information technology to attract customers, what would be the best use of information technology from the list below:
a. Use IT to increase supplier loyalty.
b. Use IT to increase operational efficiency.
c. Use IT to create new products and business models.
d. Use IT to help survive government reporting requirements.
e. Use IT to achieve customer intimacy
e

The fact that online advertising revenues are growing at 30% a year, while offline traditional advertising is growing at about 5% a year, suggests that:

a. Internet advertising is very inexpensive.
b. offline traditional advertising is not very effective.
c. the Internet is transforming the traditional advertising business model.
d. new technologies are more efficient at selling to customers

c

Toyota Motor Europe’s vehicle orders management system allows it to improve efficiency by basing vehicle production on:

a. superior forecasts of regional demand.
b. actual customer orders.
c. improved decision making.
d. customer preferences.

c

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is:

a. middle management.
b. service workers.
c. production management.
d. operational management.

d

Which of the following are environmental actors that interact with an organization and its information systems?

a. Customers
b. Suppliers
c. Regulatory agencies
d. All of the above

d

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called:

a. the information value chain.
b. the IT value chain.
c. information processing.
d. feedback.

a

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

a. Managerial
b. Governmental
c. Social
d. Organizational

c

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to:

a. invest in technology.
b. adopt a new business model.
c. invest in complementary assets.
d. modernize their information value chain.

b

An example of an organizational complementary asset is:

a. using the appropriate business model.
b. as collaborative work environment.
c. laws and regulations.
d. all of the above.

a

An example of a social complementary asset is:

a. technology and service firms in adjacent markets.
b training programs.
c. distributed decision-making rights.
d. all of the above.

a

Disciplines that contribute to the technical approach to information systems are:

a. computer science, engineering, and networking.
b. operations research, management science, and computer science.
c. engineering, utilization management, and computer science.
d. management science, computer science, and engineering.

b

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control is:

a. management science.
b. MIS.
c. operations research.
d. utilization management.

c

Sociologists study information systems with an eye to understanding:

a. how systems affect individuals, groups, and organizations.
b. how human decision makers perceive and use formal information.
c. how new information systems change the control and cost structures within the firm.
d. the production of digital goods.

a

Psychologists study information systems with an eye to understanding:

a. how systems affect individuals, groups, and organizations.
b. how human decision makers perceive and use formal information.
c. how new information systems change the control and cost structures within the firm.
d. the production of digital goods.

b

The costs for firms operating on a global scale have been drastically reduced by:

a. networking technology.
b. investments in organizational complementary assets.
c. the Internet.
d. the rise of digital content.

c

Key corporate assets are:

a. intellectual property, core competencies, and financial and human assets.
b. production technologies and business processes for sales, marketing, and finance.
c. knowledge and the firm’s tangible assets, such as goods or services.
d. time and knowledge.

a

Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm’s having:

a. poor relationships with suppliers.
b. poor relationships with customers.
c. inadequate information.
d. surplus of information

c

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

a. Customer intimacy
b. Operational excellence
c. Survival
d. Improved reporting

c

Which of the following would not be used as an input for an information system?

a. Digital dashboard
b. Handheld computer
c. Bar-code scanner
d. Cell phone

a

Which field of study focuses on both a behavioral and technical understanding of information systems?

a. Sociology
b. Operations research
c. Economics
d. Management information systems

d

The three principle levels within a business organization hierarchy are:

a. senior management, operational management, and service workers.
b. senior management, middle management, and operational management.
c. senior management, operational management, and information systems.
d. senior management, middle management, and service workers.

b

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

a. Middle management
b. Production workers
c. Knowledge workers
d. Data workers

c

Which main business function is responsible for maintaining employee records?

a. Sales and marketing
b. Human resources
c. Finance and accounting
d. Manufacturing and production

b

An organizational element in the UPS tracking system described in the chapter is:

a. the specification of procedures for identifying packages with sender and recipient information.
b. monitoring service levels.
c. promoting the company strategy of low-cost, superior service.
d. the use of handheld computers and networks for managing package delivery.

a

A managerial element in the UPS tracking system described in the chapter is:

a. taking inventory.
b. providing package status reports to customers.
c. the decision to use automation.
d. in-house package tracking software.

c

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