question

A(n) _______ provides a visual dashboard of strategic information to top level management in real-time

answer

DSS

question

A __________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively

answer

value web

question

A __________ is a senior manager who oversees the use of IT in the firm

answer

CIO

question

A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:

answer

acceptable, because the higher value is the survival of the family.

question

A client computer networked to a server computer, with processing split between the two types of machines, is called a

answer

two-tiered client/server architecture

question

A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

answer

Kant's Categorical Imperative

question

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a:

answer

transaction-processing system

question

A DSS database is a collection of:

answer

current or historical data from several applications or groups

question

A firm can exercise greater control over its suppliers by having

answer

more suppliers.

question

A firm value chain is linked to the

answer

suppliers, distributors and customers

question

A hierarchy

answer

is a pyramid structure of rising authority and responsibility.

question

A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes

answer

SAN

question

A major criterion in deciding the most important perspectives of a business problem is:

answer

usefulness

question

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force:

answer

new market entrants

question

A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):

answer

marketplace.

question

A side benefit of integration is that the organization is forced to _______ its hardware, software, and IT policies.

answer

Upgrade.

question

A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into

answer

TPS

question

A set of self-contained services that communicate with each other to create a working software application is called:

answer

SOA.

question

A report generator is a type of

answer

Fourth generation language

question

A set of self-contained services that communicate with each other to create a working software application is called

answer

SOA

question

A software suite:

answer

includes full-feature versions of application software bundled as a unit.

question

A substitute product of most concern for a cable TV distributor is:

answer

Satellite TV

question

A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):

answer

exchange.

question

A virtual company:

answer

uses the capabilities of other companies without being physically tied to those companies

question

A widget is a

answer

small software program that can be added to web pages or placed on the desktop.

question

A wiki is a type of:

answer

Web site designed for collaborative writing and editing.

question

According to the (

answer

), you should take the action that produces the least harm. Risk Aversion Principle.

question

According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information system to implement which common business strategy?

answer

Law-cost leadership.

question

Aging hardware and outdated software are examples of the ___dimension of business problems.

answer

Technology

question

All of the following place strain on system capacity except for

answer

Minimized response time for transaction processing

question

An example of a business using information systems for customer and supplier intimacy is:

answer

JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

question

An example of a business using information systems to attain competitive advantage is

answer

Toyota

question

An example of autonomic computing is

answer

Virus protection software that runs and updates itself automatically

question

An example of raw data from a national chain of automobile stores would be:

answer

1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000

question

An individual's right to privacy must be balanced with:

answer

the public's right to know

question

An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and selfdestruction is called:

answer

autonomic computing.

question

An information skill important for a marketing major would be:

answer

an understanding of product management enterprise systems?

question

An information system can enable a company to focus on a market niche through:

answer

Intensive customer data analysis

question

An information system can enhance core competencies by:

answer

encoruaging the sharing of knowledge across business units

question

An intranet uses

answer

internet technology within the boundaries of the firm

question

An organization that wants to connect its systems with its partners and suppliers needs to have a robust ( ) system in place.

answer

ERP.

question

Any organization which collects personal information must follow a process on how this information is ________, used and shared

answer

.collected

question

At the

answer

level, ERP systems require organizations to focus on business processes rather than functions. logical.

question

At the physical level, systems integration means providing seamless connectivity between ( _ ) systems.

answer

Heteroge neous

question

Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.

answer

customer decision support(CDSS).

question

Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed:

answer

identify the problem, design alternative solutions, choose the best solution, and then

question

Backward sensitivity analysis software is used for:

answer

goal sseking

question

Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?

answer

Model-driven DSS

question

Based on your reading of the chapter, e-commerce is:

answer

Well entrenched as a form of modern commerce.

question

Because of an ERP system customers should be able to find out ________ the current status of their orders.

answer

In real-time

question

Because of the high initial setup costs for the integrated system, particularly crucial to have a strong commitment from:

answer

the consultants.

question

Because systems integration often involves sharing information across departments, this often creates ___ among the functional departments.

answer

Better decisions.

question

Being able to approve a customer's credit application on the spot is an example of how integrated systems can provider better:

answer

support.

question

Benchmarking:

answer

compares the efficiency and effectiveness of your business processes against strict standards

question

Business processes

answer

include informal work practices.

question

Branding products is a bus.. function of:

answer

marketing

question

Buying or selling goods over the Internet is called:

answer

E-commerce

question

CAD workstations:

answer

provide design engineers with precise, three-dimensional representations of their models.

question

Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of

answer

A mashup

question

Compared to digital markets, traditional markets have:

answer

higher transaction costs

question

Compared to traditional goods, digital goods have:

answer

lower marketing goods

question

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called:

answer

Grid Computing

question

Converting raw data into a more meaningful form is called:

answer

processing.

question

CVS refers to:

answer

eyestrain related to computer display screen use.

question

Data management technology consist of

answer

the software governing the organization of data on physical storage media

question

Data management technology consist of

answer

the software governing the organization of data on physical storage media

question

Decision-support systems are often referred to as:

answer

business intelligence systems.

question

Deciding whether to introduce a new product line is an example of a(n):

answer

unstructured decision

question

Development and support services for a firms' business systems are provided by:.

answer

application software services.

question

Digital goods are goods that are:

answer

delivered digitally.

question

Ebay is an example of:

answer

B2C e-commerce

question

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

answer

modern information systems

question

Engineers and architects are examples of:

answer

Knowledge workers

question

ERP systems come with built-in ____ for a variety of functions such as entering a customer order.

answer

Processes.

question

ESS are specifically designed to serve the _______ level of the organization:

answer

senior management

question

Estimating the number of direct goods to reorder falls into which category of decision-making?

answer

Structured

question

European privacy protection is ________ than in the United States.

answer

much more stringent

question

Executive support systems are information systems that support the

answer

long-range planning activities of senior management.

question

Expert systems:

answer

work in very limited domains.

question

Expertise and experience of organizational members that has not been formally documented best describes:

answer

tacit knowledge.

question

Exposing an individual ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as:

answer

online profiling

question

Financial managers work directly with ______________ to ensure investments in information systems help achieve corporate goals.

answer

senior managers

question

FIP principles are based on the notion of the:

answer

privacy of the individual

question

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

answer

organizational dimension.

question

GDSS are designed to:

answer

implement structured methods for organizing and evaluation

question

Genetic algorithms:

answer

develop solutions to particular problems using techniques such as fitness, crossover, and mutation

question

Globalization allows:

answer

businesses to sell their products on a global scale.

question

Goods that are involved in the actual production process are referred to as:

answer

direct goods.

question

Hershey's ERP project failed initially because they failed to break their existing:

answer

not cross functional

question

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information system to:

answer

Not strengthen customer intimacy, increase efficiency?

question

How are information systems used at the industry level to achieve strategic advantage?

answer

By Building industry-wide, IT-supported consortia and symposia

question

Identify theft in the U.S. is:

answer

declining

question

In a business environment, the focus of collaboration is to:

answer

Accomplish the task at hand

question

In a hierarchical organization, the upper levels consist of:.

answer

managerial, professional, and technical workers.

question

In a multi-tiered network:

answer

the work of the entire network is balanced over several levels of servers

question

In a phenomenon called _____ , some argue that large numbers of people can make better decisions about a wide range of topics or products than a single person or even a small committees of experts.

answer

the wisdom of crowds.

question

In choosing the best solution for a business problem, one of the most important considerations is

answer

existing resources and skills

question

In co-location, a firm:

answer

purchases and owns their web server but locates the server in the physical facility of a hosting service

question

In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:

answer

similar to books

question

In general, the biggest benefits of implementing an integrated system include action in inventory and ________ costs.

answer

Personnel

question

In network economics, the value of a commercial software vendor's software products:

answer

increases as more people use them

question

In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a:

answer

Service Level Agreement

question

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

answer

tagged with a classification

question

In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.

answer

Social contract

question

In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information form this system to monitor employee performance or collect and share consumer information from the system.

answer

Stockholder

question

In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:

answer

property rights and obligations

question

Key forces in a business's immediate environment include

answer

regulations.

question

In the United States, m-commerce:

answer

has become widely adopted.

question

In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual, regular basis?

answer

Subscription.

question

Immanuel Kant's Categorical Imperative states that:

answer

if an action is not right for everyone to take, it is not right for anyone to take.

question

Information density refers to the:

answer

total amount and quantity of information available to all market participants.

question

Intellectual property can best be described as:

answer

Intangible properties created by individuals or corporations

question

Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:

answer

neural networks..

question

If there is a system failure or a major disaster it is crucial that a good (

answer

) system for the integrated system be in place. Backup and recovery.

question

Legacy systems are still used because:

answer

they are too expensive to redesign.

question

Legal and regulatory compliance is an example of which dimension of business problem?

answer

People

question

Linux is:

answer

an example of open-source software

question

Linux plays a major role in back office operations, with about

answer

25%

question

"Look and feel" copyright infringement lawsuits are concerned with:

answer

the distinction between an idea and its expression.

question

Maintaining the organization's financial records is a business function of:

answer

accounting.

question

Many reengineering projects do not achieve breakthrough gains in performance because:

answer

organizational change is difficult to manage.

question

Market creators:

answer

provide a digital environment where buyers and sellers can establish prices for products.

question

Microsoft excel is an example of

answer

spreadsheet software

question

Microsoft word is an example or

answer

word-processing sotware.

question

Net marketplaces:

answer

are industry owned or operate as independent intermediaries between buyers and sellers.

question

Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:

answer

not long-tail

question

Neural network applications in medicine, science, and business address problems in all of the following except.

answer

Generalization.

question

NORA is a:

answer

new data analysis technology that finds hidden connections between data in disparate sources.

question

Often in software negotiations, the software is placed in (

answer

) in the event the software company declares bankruptcy. escrow.

question

One step in the systems integration process is to develop a policy on whether order, ______ systems will be supported and maintained.

answer

Legacy.

question

One benefit of ERP systems is that they allow organizations to quickly from and break ______ with other companies.

answer

Protocols

question

One of the difficulties of patent protection is:

answer

The years of waiting to receive it.

question

Operations management as a discipline is directly relevant to three occupational categories

answer

industrial production managers, operations analyst, and administrative service managers

question

Operational management typically makes which type of decisions?

answer

Structured.

question

Order data for baseball tickets and bar code data are examples of:

answer

raw input.

question

Organizations now must get a(n) _______ to collect and share individual's personal data.

answer

approval

question

Output:

answer

transfers processed information to the people who will use it or to the activities for which it will be used

question

Policies that determine which information technology will be used, when, and how are provided by:

answer

IT standards services.

question

Poor business processes and unsupportive culture are examples of the ___dimensions of business problems

answer

organizational

question

Promoting the organization's products or services is a responsibility of the __ function.

answer

Sales and Marketing.

question

Psychological aspects play a significant role in the definition of quality for:

answer

customers only

question

Purchasing computing power from a central computing service and pays only for the amount of computing power it uses, this is commonly referred to as:

answer

utility computing.

question

P3P stands for:

answer

Platform for Privacy Preferences.

question

Re-designing and automating business processes can be seen a double-edged sword because:

answer

increases in efficiency may be accompanied by jobs losses.

question

Reducing the business process layers in a distribution channel is called:

answer

disintermediation.

question

Running a java program on a computer requires

answer

A java virtual machine to be installed on the computer

question

Second Life is an example of a

answer

virtual world

question

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

answer

TQM.

question

Selling the same goods to different targeted groups at different prices is called:

answer

price discrimination.

question

Software applications that combine different online software applications are called:

answer

mashups.

question

Software that manages the resources of the computer is called:

answer

system software.

question

Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called:

answer

Data Management Software

question

The "do anything anywhere" computing environment can:

answer

blur the traditional boundaries between work and family time.

question

The (

answer

) principle of ethics forces an organization to have proper controls for authorization and authentication. Accessibility.

question

The

answer

principle of ethics makes organizations realize that they are not the ultimate owners of the information collects on individuals. Property.

question

The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?

answer

Interactivity.

question

The average number of tickets sold daily online is an example of:

answer

meaningful information.

question

The business case for using grid computing involves all of the following except:

answer

Centralized maintance

question

The biggest threat to privacy from ERP systems is from (

answer

) activities. Data mining.

question

The components of a DSS are the

answer

user interface, database, and software system,

question

The contracting of custom software development to outside firm is commonly referred to as:

answer

outsourcing.

question

The effort required to locate a suitable product is called:

answer

search costs.

question

The ethical issues surrounding the use of information technology include, privacy, accuracy, property, and ______ issues.

answer

Accessibility

question

The Federal Trade Commission FIP principle of Notice/Awareness states that:

answer

Web sites must disclose their information practices before collecting data.

question

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

answer

management information systems.

question

The final step in the four-step model of business problem solving is:

answer

Implementation

question

The first step in the four-step model of business problem solving is

answer

identifying the problem

question

The five basic entities that make up any business are suppliers, customers, employees,products and services, and:

answer

invoices and payments.

question

The first step in systems integration is to take inventory of the various IT ________ being used in the organization.

answer

resources.

question

The four basic strategies a company can employ to deal with competitive forces are:

answer

(1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

question

The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) __________.

answer

Advances in wireless networking.

question

The fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its

answer

culture

question

The hardware and software used to transfer data in an organization is called:

answer

networking and telecommunications technology.

question

The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is

answer

Unix

question

The Internet raises the bargaining power of customers by:

answer

making information available to everyone.

question

The greatest impact the Internet has had on globalization is lowering the cost of

answer

entry to global-scale operations

question

The main challenge coming to Microsoft office software suite will be

answer

web-based productivity software such as Google Apps

question

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

answer

the law of diminishing returns.

question

The most sucessful solutions or methods for achieving a business objective are called:

answer

best practices

question

The most widely used collaboration software tool used by very large firms is

answer

Lotus

question

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

answer

survival

question

The owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the

answer

people dimension

question

The primary activities of a firm include:

answer

Inbound lagistics, operations, outbound logistics, sales and marketing, and service

question

The primary storage technologies are

answer

Storage networks, magnetic tape,magnetic disk, and optical disk

question

The principal liaison between the information systems groups and the rest of the organization is a/an

answer

: Systems analyst

question

The reduction of errors to 3.4 defects per million opportunities is central to the concept of

answer

: six sigma

question

The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and

answer

Survial

question

The Strength of patent protection is that it:

answer

puts the strength of law behind copyright.

question

The support activities of a firm include:

answer

organization infrastructure, humand resources, technology, and procurement

question

the three activities in an information system that produce the information organizations use to control operations are

answer

input, processing, and output

question

The three principal levels of hierarchies within a business organization are:

answer

senior management, middle management, and operational management

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

answer

E-business

question

The use of information systems because of necessity describes the business objective of

answer

: Survival

question

The use of multiple computers linked by a communications network for processing is called:

answer

distributed processing

question

The value chain model:

answer

Helps a firm identify points at which information technology can most effectively to enhance its competitive position

question

These systems are designed to summarize and report on the company's basic operations

answer

.management information systems

question

These systems are designed to support organization-wide process coordination and integration.

answer

Enterprise applications

question

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

answer

Decision-support systems

question

To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use.

answer

total cost of ownership.

question

To what competitive force did the printed encyclopedia industry succumb?

answer

products or services

question

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

answer

customer and supplier intimacy

question

Two categories of fourth-generation languages are:

answer

Graphics language, application software package.

question

The __ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries:

answer

Multinational

question

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin

answer

domestic exporter

question

The _____ is responsible for ensuring that company complies with existing data privacy laws

answer

CPO

question

What is the most important benefit of an enterprise application?

answer

Enabling business functions and departments to share information.

question

What is the foundation technology for Web services?

answer

XML

question

What would be a reason for using a workstation rather than a personal computer?

answer

When you need more powerful computational abilities

question

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

answer

Market Niche Strategy

question

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:

answer

Synergies

question

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

answer

Substitute products and services

question

Which dimension of quality means that a decision should reflect a rational process?

answer

coherence

question

Which industries did the first wave of e-commerce transform?

answer

Air travel, books, music

question

Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials

answer

Digital Millennium Copyright Act

question

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

answer

Electronic meeting software

question

Which of the following illustrates the use of info system to achieve product differentiation?

answer

A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers

question

Which of the following illustrates the use of information systems to focus on market niche?

answer

AutoNation's use of information systems to determine which models and options they are most likely to buy.

question

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

answer

Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.

question

Which of the following industries has the lowest barrier to entry?

answer

Restaurant

question

Which of the following is a cross-functional business process?

answer

fulfilling a customer order.

question

Which of the following is a device used to collect data directly form the environment for input into a computer system

answer

Sensor

question

Which of the following is a type of optical disk storage?

answer

CD-ROM

question

Which of the following is an example of a business using information systems to create new products And services?

answer

Apple creation of ipod.

question

Which of the following is an example of a key force in a firm's broader, less immediate environment?

answer

Economic trends

question

Which of the following statements is NOT true?

answer

the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

question

Which of the following is not a benefit of implementing CAD systems:

answer

reducing the time spent on benchmarking

question

Which of the following is not a type of output device?

answer

Keyboard

question

Which of the following is not one of the competitive forces of Porter's model?

answer

External Environment

question

Which of the following tools is not one of the most important 15 types of collaboration software tools?

answer

Screen sharin?

question

Which of the following is not one of the five steps discussed in the chapter as a processfor analyzing an ethical issue?

answer

Assign responsibility

question

Which of the following statements is NOT true about collaboration in a business setting?

answer

Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.

question

Which of the following tools is not true about cloud computing?

answer

It removes the concern about data and system security for business

question

Which of the following types of computer would you use to support a computer network?

answer

Server

question

Which of the fallowing types of system could be used to enable different firms to work collaboratively on a product?

answer

Extranet

question

Which of the following would not be considered part of the implementation phase of problem solving?

answer

Evaluating a selection of software package for implementing a new business process.

question

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a change:

answer

Ajax

question

Which type of information system would an intranet most easily adapted to:

answer

KMS

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

answer

MIS

question

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

answer

MIS

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed

question

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

Extranet

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

answer

An extranet with KMS capabilities

question

____ is the ability to offer individually tailored products or services using the same production resources as bulk production.

answer

Mass Customization

question

______support making decisions that are unique, rapidly changing, and not easily specified in advance.

answer

Decision-support systems

question

_______ systems are those in which each foreign unit designs its own unique information system

answer

Decentralized

question

______ systems are those in which systems development and operation occur totally at the domestic home base.

answer

Centralized

question

__________ systems integrate and share info form supplier, manufacturer, distributor, and customer logistics processes.

answer

Supply-chain management

question

_____systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

answer

CRM

question

______ typically develop a single information system, usually at the home base, and then replicate it around the world.

answer

Franchisers

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